DVHS-PWS-draft.pdf

PERFORMANCE WORK STATEMENT

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Seat Licenses for Three Electives Cybersecurity, Financial Algebra, and AP® Human Geography

1 GENERAL INFORMATION

1.1 Agency

The Department of Defense Education Activity (DoDEA) serves dependents of military and civilian employees by providing PK-12 instruction to approximately 70,000 students in 160 brick-and-mortar schools. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 51 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, Italy, England, Netherlands, Belgium, Spain, Turkey and Bahrain. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA's curriculum, resources, and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems. DoDEA’s fully accredited Virtual High School has teaching hubs in each DoDEA region: US, Europe, and Pacific.

DoDEA schools have various grade configurations, with the most common being K-5, 6-8, 9-12, and K-12. Of DoDEA’s 161 brick-and-mortar schools, 103 schools have students in at least three of the grades PK-5; 62 schools with at least one grade 6-8; and 40 schools with grades 9-12. Of the 6-8 schools, ten are part of an elementary school and five have only grades 7-8.

Table 1: Student Enrollment – SY 2019-20 (rounded to nearest 50 students)

Grade Students Grade Students Grade Students Grade Students

PK 3,800 3 6,550 7 5,100 11 3,050

K 7,000 4 5,950 8 4,500 12 2,800 1 6,900 5 5,800 9 3,700 K-12

Total 70,400 2 6,550 6 5,400 10 3,300

Military-connected students experience high mobility rates in and out of school systems across the nation and the world; thus, DoDEA makes a concerted effort to mitigate transitional barriers to military-connected students’ success, working toward a world-wide systemic education network.

DoDEA has adopted College and Career Ready Standards (CCRS) in literacy, mathematics, social studies, and science, which are rigorous, research-based, and reflect the knowledge and skills students need for success in college and careers and are consistent with the Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS) and the C3 Framework for Social Studies State Standards (C3).

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1.2 Background

DoDEA supplements Virtual High School course offerings with online courses purchased from US vendors. These online courses are primarily for students in need of credit replacement or original credit and are taken by students during the school year and summer. Although DoDEA possesses expiring contracts for Financial Algebra and Advanced Placement ® (AP®) Human Geography, there has never been a contract for an online Cybersecurity course.

1.3 Scope

1.3.1 DoDEA requires seat-based licenses for online high school courses for grades

7-12 students in order to supplement courses offered through the Virtual High School during the school year and summer and to support blended learning opportunities in DoDEA’s brick-and-mortar classrooms. DoDEA requires all online courses to have the following characteristics:

1) Be taught by DoDEA teachers.

2) Be equivalent to either a one-semester or two-semester unit.

3) Be accessible via Single Sign On (SSO) through DoDEA’s LMS.

4) Be vendor-hosted and delivered to students through DoDEA’s LMS or hosted directly on DoDEA’s LMS.

5) Have rolling start dates for the school year and summer sessions. Note:

Rolling dates are necessary to accommodate the different school year calendars of our US and overseas schools.

1.3.2 Although the number of licenses for these courses will vary year-to-year, DoDEA estimates it will require the following number in the first year:

Cybersecurity, 170; Financial Algebra, 160, and AP® Human Geography.

100. DoDEA estimates course enrollment will increase three percent per year for each course.

1.3.3 DoDEA expects to award 1-3 contracts, i.e., up to one contract per course, each for a 3-year base period and three 12-month option years.

2 REQUIREMENT

2.1 Objective 1: Three Online Courses

Provide seat licenses for online Cybersecurity, Financial Algebra, and AP®

Human Geography courses to include digital and/or print course materials.

2.1.1 Task 1, Course Requirements—The Contractor shall:

2.1.1.1 Provide seat licenses for the following three courses:

Cybersecurity (Career and Technology Education), Financial Algebra (Mathematics), and AP® Human Geography (Social Studies). Offer courses with modules or units equivalent to one semester (.5 units) or two semesters, (1.0 unit).

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2.1.1.2 Be accredited by a nationally recognized high school accreditation organization such as the Middle States Association, Western Association, New England Association, or Cognia (formerly AdanceED).

2.1.1.3 Copyright: Demonstrate that all copyrighted materials are properly cited. Possess the most recent copyright date, which shall not be earlier than 2016. The copyright preference applies only to student and teacher materials (for example, the student textbook, teacher’s editions, etc.). The copyright preference does not apply to material included as part of the Vendor’s collection (that is, articles, assessments, pictures, problems included in a text-book or supplemental to the teacher or student text) but which was created by others prior to 2016.

2.1.1.4 Provide comprehensive online course content as well as both formative and summative assessments, including answer keys and teacher resources for each required course. Note: DoDEA will provide the instructor.

2.1.1.5 Offer courses with course goals and objectives that are (1) clearly stated, observable, measurable, and achievable, (2) compatible with DoDEA learning standards and objectives, and (3) aligned to national content standards for each subject area—the CCSS for Cybersecurity and Financial Algebra and the College Board Advanced Placement® requirements for AP® Human Geography.

The DoDEA learning standards and objectives may be found at http://www.dodea.edu/curriculum/. The national content standards may be found at http://www.corestandards.org/. AP® standards may be found at http://apcentral.collegeboard.com/home.

2.1.1.6 Offer courses that (1) are student-centered and incorporate strategies to differentiate instruction for varying levels of student readiness and interest and (2) emphasize college-and-career-readiness skills such as information literacy, global awareness, and technology and digital media strategically applied and used as an integral component of the curriculum.

2.1.1.7 Offer courses that (1) provide opportunities for appropriate instructor-student, student-student, and student-content interaction to foster critical thinking and mastery and application of the material, (2) include appropriate readability levels, written language and mathematical requirements, wherever applicable, for all content-related topics, readings and activities and assessments; and (3) provide authentic background information and real-world applications that enrich course content.

2.1.1.8 Offer courses with the following characteristics:

http://www.corestandards.org/ http://apcentral.collegeboard.com/home

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1) Course scope and sequence.

2) Course requirements consistent with clearly stated courses goals, representative of the scope of the course.

3) Clear, complete course overview and syllabus.

4) In each lesson a lesson overview, content and activities, assignments and assessments to provide multiple learning opportunities for students to master the content.

5) Content and assignments of sufficient rigor, depth and breadth to teach the standards being addressed.

6) Objectives, content, and assessments that are aligned.

7) All necessary orientation materials, textbooks, workbooks, lab books, or other materials needed for completion of the course.

These may be available online or provided by the Contractor at no additional cost.

8) Instructor resources/notes, assessments, recommended rubrics, solution manuals, assignments, and answers/explanations.

9) Variety of audio, video and graphical media elements that are engaging and relate directly to topics covered.

10) Variety of learning activities that address multiple learning modalities such as interactive simulations, manipulatives, labs and writing online.

2.1.1.9 Offer courses that can be scheduled as shown in the table below:

Categories Course Availability

School Year August 01 - June 30* Summer School June 15 - August 01*

* DoDEA schools start and end dates vary by location.

Dates are approximate and will vary slightly year to year.

2.1.1.10 Provide age- and developmentally appropriate digital online curriculum and materials that (1) permit the online instructor to add activities and assessments to the course to extend learning opportunities and to differentiate when needed and (2) are evaluated regularly and updated periodically to ensure the course is relevant and current with the subject-matter standards and technology advances.

2.1.1.11 Provide content assessment aligned to the content standards that:

1) Assess students’ mastery of content, using both computer-scored and teacher-scored feedback that is appropriate to the assessment objectives.

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2) Use formative and summative assessments, such as pre-assessments, to provide instructional feedback for students and teachers.

3) Enable teachers to adapt assessments to address students’ varying needs.

4) Include answer keys, grading rubrics, and models to support use in the online classroom.

5) When assessments are delivered by the vendor, there must be adequate methods to provide for academic integrity such as locking down the browser, random listing of test items, or use of multiply questions items to measure similar content mastery.

2.1.1.12 Ensure content-specific tools and software (1) make maximum use of the capabilities of the online environment, (2) make resources available by alternative means, e.g., central description documents, video, or other digital formats and (3) feature intuitive/user-friendly navigation.

2.1.1.13 Ensure content and software delivery incorporates either unique numbering or naming identifiers for content, assignments and assessments or provides a mechanism allowing DoDEA to customize the numbering or naming of curriculum components.

2.1.1.14 Deliver web-based materials (such as access codes) three days after receipt of delivery order.

2.1.1.15 Ship print materials, if any, to the Americas by either commercial carrier or USPS and to Europe and the Pacific only by commercial carrier. Deliver print materials 30 calendar days after receipt of delivery orders for US sites and 45 calendar days after receipt of delivery orders for overseas sites. Note: Delivery orders will include door-to-door addresses. Provide a digital Shipment Notification upon shipment of material that includes the following:

1) Contract number

2) Delivery order number

3) Contract line item number (CLIN) indicating materials and quantities included in this shipment

4) Destination of shipment

5) Date of shipment

6) Shipping carrier name

7) Tracking number of shipment

8) Estimated date of arrival of shipment

9) Shipping slip (if applicable)

2.1.2 Task 2, Virtual Learning Environment (VLE)—The Contractor shall:

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2.1.2.1 Provide courses designed to run in DoDEA’s LMS, which operates within DoDEA’s VLE.

2.1.2.2 Deliver curriculum in one or more of the following three formats:

Imported, hosted, and maintained by DoDEA.

Instructional content hosted externally by the Contractor accessible through DoDEA’s LMS with the assignments and assessments imported, hosted, and maintained in DoDEA’s LMS.

Integration through DoDEA’s LMS to the curriculum hosted by the Contractor.

2.1.2.3 Ensure course content meets the following specifications:

1) Conforms to the IMS Learning Global Consortium (IMS) content packaging specifications.

2) Uses imported content, if required, that conforms to the IMS content packaging specifications.

3) Has code that does not disable LMS features when content is used.

4) Requires single—not multiple—authentications for users to access content through the DoDEA LMS.

5) Incorporates assessments that are IMS Test and Question

Interoperability (QTI) conformant.

6) Uses content-hosted externally that conforms to IMS Learning

Tools Interoperability (LTI).

2.1.3 Task 3, Virtual Professional Learning—The Contractor(s) shall:

2.1.3.1 Provide three hours of virtual professional learning that contains guidance and resources for course implementation. Provide digital modules and/or synchronous or asynchronous webinars, which shall help teaches use course tools and functions to manage and adjust the VLE to facilitate instruction including (1) strategies for using online activities and assessments and (2) ways to differentiate instruction.

2.1.3.2 Provide professional learning in a form that DoDEA can place on our LMS, i.e., either in the form of digital module(s) and/or synchronous webinar(s) that are recorded and archived.

If the digital module solution is selected, the Contractor shall adhere to Sharable Content Object Reference Model (SCORM) conformance, per http://www.adlnet.gov/scorm/.

If a webinar solution is utilized, the same information shall be delivered at three times corresponding to the regions in which DoDEA teachers are located—US, Europe, and Pacific. Note: The

09 Jan 20 7 webinar for Education Technologists shall only be delivered in US Eastern Standard.

Performance Standards and Acceptable Quality Levels (AQL) Objective 1, Three Online Courses

Performance Standard and Related Task AQL Inspection Method Incentives*

* Unless specified otherwise, possible ratings are as follows: exceptional, very good, satisfactory, marginal, or unsatisfactory, per FAR 42.1503, Table 42-1, “Evaluation Ratings Definitions”.

Task 1, Course Requirements, PWS 2.1.1

Zero deviation from the PWS.

Life of the contract

100% compliance COR periodic inspection and teacher feedback.

Past Performance Assessment.

Task 2, VLE, PWS 2.1.2

Zero deviation from the PWS.

Life of the contract

100% compliance COR periodic inspection and teacher feedback

Past Performance Assessment

Task 3, Virtual Professional Learning, PWS 2.1.3

Zero deviation from the PWS.

Modules and recorded webinars posted on DoDEA’s LMS for the life of the contract

Content is 100% correct, except for minor errors in grammar, formatting, etc.

COR periodic inspection and teacher feedback.

Past Performance Assessment

2.2 Objective 2, General Requirements

Meet with DoDEA as required. Make resources available throughout the contract period. Provide flexibility to carry-over or convert seat licenses. Ensure privacy issues are handled according to the PWS. Provide the required technical support, compliance with Section 508, etc.

2.2.1 Task 4, Meetings—The Contractor shall:

2.2.1.1 Medium and Minutes: Provide the medium through which each conference/meeting occurs, record each meeting’s minutes, and submit them to the COR within two business days of the event.

2.2.1.2 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award in accordance with FAR Subpart 42.5.

2.2.1.3 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award. (See Technical Exhibit #4.)

2.2.1.4 Other Post-Award Meetings: Meet with the Contracting Officer, COR, and/or other Agency personnel, as appropriate to review Contractor performance, as required by DoDEA. At these meetings the Contracting Officer may discuss the Government’s view of

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Contractor performance, and the Contractor shall apprise the Government of problems, if any, being experienced. The Contractor shall take appropriate action to resolve any outstanding issues raised by the Government.

2.2.1.5 Attendance: Attend virtual meetings at no additional cost to the Government. Note: Costs associated with attendance at face-to-face meetings, if any, shall be handled/paid for as stated in the contract.

2.2.2 Task 5, Availability: Make resources available throughout the period of performance.

2.2.3 Task 6, Carry Over/Conversion of Unused Licenses: Allow the following actions as deemed necessary by the COR in writing:

2.2.3.1 Carry over any unused and paid for seat license to the next semester for use by our student enrollees.

2.2.3.2 Convert any unused and paid for seat licenses where applicable for use to another seat category. For example, an AP® seat converted to a number of Non-AP® seat licenses equal in value to the AP® seat and vice-versa,

2.2.4 Task 7, Section 508 Compliance—Ensure Contractor resources, wherever applicable, meet the following requirements:

1) IT Requirement: Provide technical support during the testing window.

DoDEA requires instant response from Contractor technical support staff during that brief period. Ensure all electronic hardware and soft-ware procured under this contract/purchase order comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d) and the Architectural and Transportation Barriers Compliance Board Electronic Information Technology (EIT) Accessibility Standards (36 CFR part 1194). Further information may be found at the following URL: http://www.section508.gov. .

2) Deliverable Requirement: Ensure outputs/deliverables do not adversely affect accessibility features of existing EIT technologies. Ensure EIT related to the requirements of the contract are accessible to people with disabilities, per 29 U.S.C 794(d). Ensure outputs/deliverables to include functional performance, information, documentation, and support require-ments are considered. Standards from 36 CFR Part 1194 Subpart B, C, and D apply to this acquisition.

2.2.5 Task 8, Optical Character Resolution (OCR) Requirement: Provide, upon request, two digital OCR copies of print materials in one or more of the following formats:

▪ Digital Accessible Information System (DAISY)/ National Instructional Materials

▪ Accessibility Standard (NIMAS) with cascading style sheet

▪ HyperText Markup Language (HTML)

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▪ Portable Document Format (PDF), (unlocked, embedded fonts, single page)

▪ Rich Text Format (RTF)/Word document

2.2.6 Task 9, Privacy—The Contractor shall:

2.2.6.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII)—first and last name and any other unique personal information—to access online content.

2.2.6.2 Contractor Personnel: Ensure personnel assigned to this contract take proper precautions to protect information from disclosure.

All agency-owned or agency-controlled personally identifiable information shall be collected and/or stored in accordance with the relevant requirements of the Privacy Act, 5 U.S.C found at http://www.archives.gov/about/laws/privacy-act-1974.html.

2.2.7 Task 10, Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or by email within one business day or less from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.2.8 Data: All data developed as a result of any work awarded under this contract is and shall remain the property of the Government.

2.2.9 Anti-Bias: Provide resources free of racial, color, national origin, age, disabling conditions, sexual, gender, religious, and ethnic bias, and shall present a balanced coverage of multi-cultural contributions and representation, where appropriate.

2.2.10 Contract Type: Firm fixed price

2.2.11 Performance Requirement Summary (PRS) and Deliverables—Refer to

Technical Exhibit 1 and Technical Exhibit 2, respectively.

Performance Standards and Acceptable Quality Levels (AQL) Objective 2, General Requirements

Performance Standard and Related Task AQL Inspection Method Incentives*

* Unless specified otherwise, possible ratings are as follows: exceptional, very good, satisfactory, marginal, or unsatisfactory, per FAR 42.1503, Table 42-1, “Evaluation Ratings Definitions”.

Task 4, Meetings, PWS 2.2.1

Zero deviation from the PWS.

As stated in the PWS

No more than one meeting per year will need to be rescheduled

COR inspection Past

Performance Assessment.

Task 5, Availability, PWS 2.2.2

Zero deviation from the PWS.

Duration of the award

100% compliance COR inspection Past

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Task 6, Carry Over/Conversion of Unused Licenses, PWS 2.2.3

Zero deviation from the PWS.

Duration of the award

100% compliance COR inspection Past

Performance Assessment

Task 7, Section 508 Compliance, PWS 2.2.4

Zero deviation from the PWS.

Duration of the award

100% compliance COR inspection Past

Performance Assessment

Task 8, OCR, PWS 2.2.5

Zero deviation from the PWS.

Duration of the award

100% compliance COR inspection Past

Performance Assessment

Task 9, Privacy, PWS 2.2.6

Zero deviation from the PWS.

Duration of the award

100% compliance COR inspection Past

Performance Assessment

Task 10 Technical Support, PWS 2.2.7

Zero deviation from the PWS.

Duration of the award

95% of requests shall be handled in the time limit specified in the PWS.

COR inspection and stakeholder feedback

Past Performance Assessment

2.3 Objective 3, Contractor Manpower Requirement Application (eCMRA) Complete/submit reporting requirements annually, per the eCMRA website.

2.3.1 Task 11, eCMRA: The Contractor shall report all labor hours (including subcontractor labor hours) required to perform the services provided under this contract via a secure data collection site. The Contractor shall complete all required data fields. Reporting inputs shall be for labor executed during each fiscal year’s period of performance (Oct 01 - Sep 30). While inputs may be reported any time during the fiscal year, all data shall be reported no later than October 31 of each calendar year. Contractors shall use the following URL both to fill out the abovementioned data fields and to contact the help desk for assistance: https://www.ecmra.mil.

Performance Standards and Acceptable Quality Levels Objective 3, eCMRA

Performance Standard and Related Task AQL Inspection Method Incentives

Task 11, eCMRA, PWS 2.3.1

Zero deviation from the PWS.

During the required timeframe, per the eCMRA website.

Information entered into eCMRA shall be 100% accurate

The COR shall query eCMRA to ensure information is entered and review a copy of the eCMRA information entered provided by the Contractor.

Past

Assessment.

rating pass/fail.

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Requirements / Objectives The tasks listed above are to help the Contractor gain a better understanding of the requirements and are not all-inclusive. The Contractor is expected to develop a total solution in accordance with a performance-based approach.

3 Constraints

3.1 Period and Place of Performance

Base period of three years and three one-year options, all of which are twelve months in length. Work performed at the Contractor’s facilities.

3.2 Holidays and Hours of Operation

Contractor personnel shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows all recognized Federal holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

3.3 Key Functions—The Contractor shall provide the following: Project Manager/ Alternate Project Manager. They shall be available, between the hours of 9:00 AM and 3:00 PM EST, Monday - Friday, except for Federal holidays or when the Government facility is closed for administrative reasons.

3.3.1 Program Manager/Alternate: Provide a program manager to be responsible for the performance of work. The name of this person and an alternate who shall act for the Contractor when the program manager is absent shall be designated in writing to the Contracting Officer. The program manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

3.3.2 Qualifications: Provide program manager/alternate with at least one year of experience in a similar role.

3.3.5 Changes: Personnel provided as replacements to key functions after contract award shall meet or exceed the qualifications and experience of those provided upon award of the contract. Notify the COR in writing regarding all personnel changes ten business days in advance of the change.

4 GOVERNMENT-FURNISHED RESOURCES

4.1 Contracting Officer Representative (COR): The Government identifies the COR by a separate letter, a copy of which is sent to the Contractor. The letter states the COR’s responsibilities and limitations, especially with regard to changes in prices, estimates or delivery dates.

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4.1.1 Duties: COR is authorized to (1) monitor contract performance to ensure contract requirements are met, (2) notify the KO and Contractor of any deficiencies; (3) perform inspections as necessary in connection with contract performance, (4) maintain written and oral communication with the Contractor concerning aspects of the contract such as issuing written interpretations of technical requirements, including drawings, designs, and specifications;

and (5) coordinate availability of Government-furnished property and provide site entry for Contractor personnel, if applicable.

4.1.2 Limitations: COR is not authorized to change any of the terms or conditions of the contract. Note: The authority to make any contractual changes resides solely with the Contracting Officer.

4.2 Quality Assurance Surveillance Plan (QASP): The Government will utilize a QASP to monitor Contractor performance on the contract, which can change at any time during the life of the contract. As such, the Government reserves the right to unilaterally edit the QASP at its discretion. The QASP primarily (1) focuses on what the Government will do to ensure the Contractor has performed IAW the performance standards and (2) defines how the performance standards will be applied, frequency of surveillance, and minimum acceptable quality/performance.

TECHNCIAL EXHIBITS

Technical Exhibit 1 – Performance Requirements Summary Technical Exhibit 2 – Deliverables Technical Exhibit 3 – Acronyms and Definitions Technical Exhibit 4 – Technical Requirements (if required)

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TECHNICAL EXHIBIT 1 - Performance Requirements Summary

Performance Standards and Acceptable Quality Levels (AQL) Objective 1, Three Online Courses

Performance Standard and Related Task AQL Inspection Method Incentives*

* Unless specified otherwise, possible ratings are as follows: exceptional, very good, satisfactory, marginal, or unsatisfactory, per FAR 42.1503, Table 42-1, “Evaluation Ratings Definitions”.

Task 1, Course Requirements, PWS 2.1.1

Zero deviation from the PWS.

Life of the contract

100% compliance COR periodic inspection and teacher feedback.

Past Performance Assessment.

Task 2, VLE, PWS 2.1.3

Zero deviation from the PWS.

Life of the contract

100% compliance COR periodic inspection and teacher feedback

Past Performance Assessment

Task 3, Virtual Professional Learning, PWS 2.1.3

Zero deviation from the PWS.

Modules and recorded webinars posted on DoDEA’s LMS for the life of the contract

Content is 100% correct, except for minor errors in grammar, formatting, etc.

COR periodic inspection and teacher feedback.

Past Performance Assessment

Performance Standards and Acceptable Quality Levels (AQL) Objective 2, General Requirements

Task 4, Meetings, PWS 2.2.1

Zero deviation from the PWS.

As stated in the PWS

No more than one meeting per year will need to be rescheduled

COR inspection Past

Performance Assessment.

Task 5, Availability, PWS 2.2.2

Zero deviation from the PWS.

Duration of the award

100% compliance COR inspection Past

Performance Assessment

Task 6, Carry Over/Conversion of Unused Licenses, PWS 2.2.3

Zero deviation from the PWS.

Duration of the award

100% compliance COR inspection Past

Performance Assessment

Task 7, Section 508 Compliance, PWS 2.2.4

Zero deviation from the PWS.

Duration of the award

100% compliance COR inspection Past

Performance Assessment

Task 8, OCR, PWS 2.2.5

Zero deviation from the PWS.

Duration of the award

100% compliance COR inspection Past

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Task 9, Privacy, PWS 2.2.6

Zero deviation from the PWS.

Duration of the award

100% compliance COR inspection Past

Performance Assessment

Task 10 Technical Support, PWS 2.2.7

Zero deviation from the PWS.

Duration of the award

95% of requests shall be handled in the time limit specified in the PWS.

COR inspection and stakeholder feedback

Past Performance Assessment

Performance Standards and Acceptable Quality Levels Objective 3, eCMRA

Performance Standard and Related Task AQL Inspection Method Incentives

Task 11, eCMRA, PWS 2.3.1

Zero deviation from the PWS.

During the required timeframe, per the eCMRA website.

Information entered into eCMRA shall be 100% accurate

The COR shall query eCMRA to ensure information is entered and review a copy of the eCMRA information entered provided by the Contractor.

Past

Assessment.

rating pass/fail.

TECHNCIAL EXHIBIT 2 - Deliverables

Deliverables Frequency Medium/ Format

Submit To

Task 4, Meetings, PWS 2.2.1

PWS 2.2.1.2, Initial Conference: Participate in a post-award video- or teleconference within five business days after award. Provide minutes in writing in a format acceptable to the COR within two business days after the conference.

PWS 2.2.1.3, IT Meeting: Convene ten business days after award. Provide minutes and medium as stated above.

PWS 2.2.1.4, Other Meetings: As required by the COR. Provide minutes and medium as stated above.

Email as MS Word or Excel attachment.

COR

Project Manager, PWS 3.3 Ongoing after the initial post-ward conference N/A N/A

Task 1, Course Requirements, PWS 2.1.1

Digital access two business days after receipt of delivery order

Print materials, if any, delivered to US sites 30 calendar days after receipt of delivery order and to overseas sites 45 calendar days after receipt of delivery order.

Email documentation, as required

COR

Task 2, VLE, PWS 2.1.2 Two business days after receipt of delivery order N/A N/A

Task 3, Virtual Professional

Year 1: Digital modules available ten business days after post-award conference. If webinars are

Email documentation COR

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Deliverables Frequency Medium/ Format

Submit To

Learning, PWS 2.1.3 required, they will be scheduled at or soon after the post-award conference.

Years 2-5: Ongoing availability of modules and/or archived webinars

, as required

Task 10, Technical Support, PWS 2.2.7

Ongoing after the initial post-ward conference N/A N/A

Project Manager, PWS 3.3 Ongoing after the initial post-ward conference N/A N/A

Task 11, eCMRA, PWS 2.3.1

Annually as required by CMRA Email

COR

notificati on

TECHNICAL EXHIBIT 3 - Acronyms & Definitions.

Acceptance of Services – Acceptance” means the act of an authorized representative of the Government by which the Government for itself or as agent of another (1) assumes ownership of existing identified supplies tendered or (2) approves specific services rendered as partial or complete performance of the contract. The term, conditional acceptance, means acceptance of supplies or services that do not conform to contract quality requirements or are otherwise incomplete, that the contractor is required to correct or otherwise complete by a specified date.

Advanced Placement® (AP®)

Contract Line Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contract Discrepancy Report (CDR) – The Government’s formal process/format, normally tied into the Government’s QASP (definition below), that notifies the contractor of and tracks any observed quality or performance discrepancy between the contractor’s performance and the quality/performance objectives of this PWS. CDRs are formally written and tracked on any number of official documents/forms (e.g., DD Form 1772, DA Form 5479, etc.), and require timely responses from both the contractor and Government personnel to address/resolve.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contract Specialist (CS) – Contracting career field professionals without the authority (i.e. not warranted) to enter into contracts on behalf the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

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Defense Federal Acquisition Regulation (DFAR)

Defense Federal Acquisition Regulation Supplement (DFARS)

Department of Defense (DoD / DOD)

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered but may include non-physical things such as digital reports.

Eastern Standard Time (EST)

Federal Acquisition Regulation (FAR)

Individualized Education Program (IEP)

In Accordance With (IAW)

Joint Travel Regulations (JTR)

Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific and objective terms with measurable outcomes.

Quality Assurance Surveillance Plan (QASP) – Government’s plan to monitor contractor’s performance, by method and frequency; all those critical areas performance required on the service contract to monitor the contractor’s performance on the contract

Requiring Activity (or Agency) (RA) – Office, agency, or activity that has the mission requirement for an interagency acquisition.

Subcontractor - One that enters into a contract with a prime contractor. Note: The Government is not privy to the contract(s) with the subcontractor.

Technical Exhibit (TE)

TECHNICAL EXHIBIT 4 - Technical Requirements

Note: Flash interactives and Flash objects are no longer accepted.

4.1 Software and Cloud Security Requirements – The Contractor shall:

4.1.1 Ensure all online resources, cloud-based services, and instructional software meet the Department of Defense (DoD) and DoDEA cybersecurity requirements as defined below. Note: Software, cloud services, and associated websites will be rigorously tested to ensure that no security risks are posed to DoDEA infrastructure.

4.1.2 Complete the Cloud Services questionnaire that was submitted as part of proposal submission and provide copies of or access to any software in the proposed solution.

4.1.3 Ensure on-premises software support post-installation integration of DoD Application, System and Database Security Technical Implementation Guides (STIGs) for applicable systems and applications, including Microsoft Windows 10, Microsoft Windows 2016, Microsoft Windows IIS, Apache, Oracle databases, and Microsoft SQL Server databases.

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For more information, see https://public.cyber.mil/stigs/downloads/. The application to view the STIGs may be found at the following URL: https://dl.dod.cyber.mil/wp-content/uploads/stigs/zip/unclass-STIGViewer_2-9.zip.

4.1.4. Ensure vendor content accessible from the web is compatible with STIG-compliant browser platforms: Internet Explorer 11 and Google Chrome. These STIGs may be downloaded from https://public.cyber.mil/stigs/downloads/?_dl_facet_stigs=app-security%2Cbrowser-guidance/.

4.1.4 Ensure on-premises software—which will be subject to static and dynamic analysis testing—pose no risk to DoDEA systems and users. Note: This testing may include reverse engineering analysis. Provide a plan of action and milestones to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components within 30 calendar days of notification from DoDEA. Note: DoDEA will assess software products for compatibility with existing system configurations and software.

4.1.5 Submit a completed copy of the Cloud Services Questionnaire, which includes details of the proposed cloud service environment and addresses the following seven areas:

1. Vendor Data Collection and Distribution Controls

2. Vendor System Management and Security Controls

3. Vendor Data Storage and Data Access Controls

4. Vendor Data and Metadata Retention Controls

5. Vendor Development and Change Management Processes

6. Vendor Test and Development Environment Security Controls

7. Vendor Data Breach, Incident Investigation and Response Mechanisms

Note: Per DoD policy, cloud-based services shall undergo a supplemental series of validations, which closely mirror the Federal Risk and Authorization Management Program (FedRAMP) Internet Cloud vetting processes and include interviews and deep system architecture inspections with the Contractor.

4.5 DoDEA Cybersecurity Supporting Elements / Requirements—The Contractor shall:

4.5.1 Comply with the same Federal law and DoD policy and guidance to which DoDEA is subject. These requirements include but are not limited to the cybersecurity require-ments defined in:

DoD Directive (DoDD) 8500.01E, Information Assurance, which may be found at http://dodcio.defense.gov/Portals/0/Documents/DIEA/850001p.pdf

DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01 which may found at http://www.dtic.mil/whs/directives/corres/pdf/851001_2014.pdf

4.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoDEA. Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer.

4.5.3 Ensure software packages support unattended installation methods used by enterprise software packaging and deployment systems. Note: DoDEA currently distributes software packages via Microsoft System Center Configuration Manager (SCCM).

Older 16-bit software will be automatically denied per this requirement.

https://public.cyber.mil/stigs/downloads/ https://dl.dod.cyber.mil/wp-content/uploads/stigs/zip/unclass-STIGViewer_2-9.zip https://dl.dod.cyber.mil/wp-content/uploads/stigs/zip/unclass-STIGViewer_2-9.zip

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4.5.4 Ensure any portion of the Contractor's solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Pub.L. 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat.

2763, 2763A-335.

4.5.5 Ensure its solution is robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

4.5.6 Ensure Contractor staff who have access to DoDEA student and/or teacher personally identifiable information take the DoD Privacy Act/ Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter.