AMENDMENT_0001_17-R-0030.pdf

AMENDMENT 0001

ONLINE PRACTICE TESTING

HDQMWR-17-R-0030

QUESTIONS AND RESPONSES

Q.1 What date will the contract be awarded?

A.1 Planned award date is May 30, 2017

Q.2 On what date must the new testing portal be available for use by end-users?

A.2 July 1, 2017.

Q.3 Pg. 4, C.3.2 Information Technology, 3) Mobile devices. Is the requirement to support Windows 10 mobile?

A.3 All Mobile devices must be supported

Q.4 Pg. 5, C3.3, Account Protocol Requirements, 1). See attached spreadsheet for Account Protocol. Collection of personal information of children younger than 14 requires special data and security measures for COPPA compliance. Is an alternative registration required for users that select age ranges 05-09 and 10-12?

A.4 Their names will not be captured. User Id created at creation will suffice

Q.5 Pg. 6, C.4.2, Reporting and Statistics, 2) usage statistics, h), pages read. What is meant by pages read? What are the defined requirements for pages read?

A.5 Pages read – means that the page was displayed and that it was “read” at the moment of display

Q.6 Pg. 6, C.4.2, Reporting and Statistics, 2) usage statistics, J), Paper & pencil tests taken.

What are the defined requirements for paper and pencil tests taken?

A.6 That the vendor provides the option of printing a paper test which can then be taken off line with a pencil.

Q.7 Pg. 6, C.4.2, Reporting and Statistics, 4) Specialized report. How is demographical and geographical data defined?

A.7 Specialized reports are those that Navy Library determine we need and then provide the information required at that moment. Not defined in advance.

Q.8 Pg. 6, C.5.3, Marketing and Training Support, 1) Customer marketing materials provided to each Service. Is each Service defined as a branch of the military as the Air Force, Army, Navy, Marine Corps, and Coast Guard? Is there an expected annual quantity of physically printed materials for each Service? Will custom digital materials be accepted in addition to printed materials?

A.8 Yes. Annual quantity will be quantified during contract award. The materials are not currently quantifiable. The mix of media will be determined award.

Q.9 Pg. 7, D.1, Packaging and Marking, IAW ASTM D3951 – 15 Standard Practice. Is it a requirement that custom marketing materials adhere to this materials standard?

A.9 Yes

Q.10 Pg. 21, L.3, Proposal, c. Written Response, table, Column Volume Contents, Volume I, part I. Are appendices or attachments representing illustrative images or figures related to the proposed solutions allowed beyond the 20-page limit?

A.10 Refer to Section L.5: The cover letter, title page, table of contents, table of figures, list of tables and glossary of abbreviations & acronyms, and Price Proposal do not count against page count limitations.

Q.11 Pg. 21, L.3, Proposal, c. Written Response, table, Column Volume Contents, Volume I, part 2, Past Performance. Does the content in this section count toward the 20-page limit?

A.11 No.

Q.12 Pg. 23, L.6, Submission of Offers, Clarity and completeness. What exactly does the term “internally consistent,” mean in this context?

A.12 The proposal volume does not reference information outside of the proposal. IE, the evaluator should not have to cross reference information outside of the proposal. The proposal should provide all necessary information in its volume constraints.

Q.13 Pg. 24, L.7.3, Past Performance, 4. Past Performance Questionnaire (PPQ). What is the date/time deadline for receipt of the PPQs?

A.13 PPQs are due on or before the due date of the proposals; May 19, 2017.

Q.14 Pg. 2, #5. Agency Name & Dept: CNIC. Currently, CNIC is listed as the Agency Name and Department in #5 of the PPQ. Is that correct or should the Agency / Department completing the PPQ as a reference be listed in #5?” Is the Contractor name and address that of the proposal responder?

A.14 That is a template. Numbers 1- 3 is the offerors information 4-17 is the referenced organization that the agreement was with.

Q.15 In Section C.2, it states that “practice tests shall be available in three formats: online, mobile devices, and downloading for print materials”. Can you please further define the mobile device requirements?

A.15 Mobile devices include phones, tablets and any other computer based device that may be carried and used in any location. The services may be provided through an APP or other type of computer program.

Q.16 In Section C.3.2 (5), can we receive technical documentation for “Account validation through Army General Library & Information System & the United States Marine Corps (USMC) Library Catalog”?

A.16 The Army GLIS system = Innovative Sierra: https://www.iii.com/products/sierra- ils/.

The USMC catalog = Sirsi Symphony www.sirsidynix.com/products/sirsidynix-symphony. The Vendor should do their due diligence in market research possibly with these two companies if they have specific questions about how to ensure. They will be able to comply with this requirement within 6 months

Q.17 In Section C.3.2 (5), can we receive technical documentation for “Standard Interchange Protocol Version 2.0 (SIP2), Application Program Interface (API) and proxy set ups validated with the Army & USMC Library programs”?

A.17 https://en.wikipedia.org/wiki/Standard_Interchange_Protocol http://www.webopedia.com/TERM/A/API.html.

These are the computer protocols that will be employed to meet the requirement in question 2.

This will allow the library programs that issue library cards to ensure that their users will be validated through their Library Management Systems

Q.18 In Section C.4.1 regarding customer support, what is the expected Service Level Agreement (SLA) for customer inquiries?

A.18 Please provide a SLA that will provide The Navy General Library Program with proper Customer Support.

Q.19 In Section C.4.2 (1), please provide more information regarding “Administrative access to data server for Contracting Officers Representative (COR) and designated Contract Administrators”.

A.19 The contracting Officers Rep (COR) is required to have a Login/password to run reports and pull data from the vendor servers.

Q.20 In Section C.4.2 (e), usage statistics for “login sessions” is requested. Please confirm if this is the number of unique sessions into the site or the number of sessions where a login has occurred.

https://www.iii.com/products/sierra-ils/ http://www.sirsidynix.com/products/sirsidynix-symphony https://en.wikipedia.org/wiki/Standard_Interchange_Protocol

A.20 This is the total number of “logins” that has Occurred. Not unique logins.

Q.21 The RFP indicates the practice tests and study guides are listed in order of importance (Attachments J.1 and J.2). When placing a score on these sections, is more weight given to those products with a higher importance or are all products weighed the same, regardless of importance?

A.21 The priority of the practice tests and study guides is weighted. If you supply 10 practice testes that are priority 9 and 0 from priority 1, your score will be lower than a vendor that is supplying 10 priority 1 tests and 0 priority 9 tests.

Q.22 For the information requested in Attachments J.1 and J.2, is there an option to indicate when a product will be made available if not available for 1 July 2017?

A.22 Yes, you should supply the information though it may not be used in the evaluation.

Q.23 In DOD Attachment J_1_Practice_Test_Requirements_March_28th_2.xlsx, the COMPASS is no longer offered as a test. Is this then removed as required prep?

A.23 Yes, if no longer offered as a test it will be removed from the consideration.

Q.24 In DOD Attachment J_3_Testing_Account_Protocol_-_Final_March_28th_1.xlsx, it has the Rank before Branch and Role. We believe Branch and Role would be necessary to come before Rank – please confirm order of account fields.

A.24 As long as the data is collected, Navy Library is not concerned about the order.

Q.25 In Section L.1.a, it states “Failure to meet all of the Specifications in Section C will render the offerors proposal as non-responsive”. Does this mean if we don’t offer/ have all of the products listed, the bid is not valid?

A.25 No, failure to provide information is “non-responsive”. I.E.; respond to all elements of the Section C.

Q.26 In Sections L.1.c and L.7.4, please provide more instruction on “line item pricing”.

A.26 Line Item Pricing is a term used for the structure of Ordering. Test A = $10.00, Test B = $11.00, Practice Guide = $3.00… etc. This is the structure in which you sell your products and services to another party.

Q.27 In Section L.5, please clarify the page limitations. Is Volume 1 Part 1 limited to 20 pages or is Volume 1 in its entirety (Part 1 and Part 2) limited to 20 pages? Do the attachments in Section J count towards the 20 page limit?

A.27 The PPQs do not count in the Volume Page Limit of 20 Pages.

Q.28 Are printed publications included in this RFP? If so, what are the quantities requested?

A.28 This element will be addressed with the awardee.

Q.29 Is there an RFP timeline to indicate when can we expect to receive answers to our questions?

A.29 Questions will be answered ASAP.

Q.30 Does content within the Practice Testing Portal need to contain proprietary content only?

A.30 NO.