HDQMWR-14-Q-0043_MYCAA_-_FBO.doc

HDQMWR-14-Q-0043 FBO

Base Notice: This is a Notice of Intent to issue a GSA task order to Bam Technologies, 2001 Jefferson Davis Hwy, Suite 610, Arlington, VA 22202, on a sole source basis. The sole source is based on the requirement that the contractor must have and maintain access to the Air Force Academic Institutions Portal. Access to the portal is required in order to make changes to the database, electronic freedom of information act production environment, and configuration management.

Performance Work Statement

Department of the Navy

Commander, Naval Installations Command (CNIC)

Fleet and Family Readiness Service Center

1. 0

TITLE/TASK

The purpose of this solicitation is to provide on-going program management, development, maintenance, support, training, and technical support of My Career Advancement Accounts, Military Spouse Employment Partnerships and Spouse Employment and Career Opportunities applications. Will continually review the requirements to fully maintain the MyCAA program including the evaluation of current capabilities and platforms within DoD and determining the level of effort required to leverage those platforms to expand functionality, enhance outward appearance and employ appropriate business process flows. This analysis will provide the necessary information to, configure/reconfigure system architecture, inform application design and development, and improve database design and development and hardware design and specification documentation. Must have and maintain access to the Air Force Academic Institutions Portal to make changes to the database, electronic freedom of information act production environment and configuration management

Spouse Career Advancement Account (MyCAA). MyCAA will be used to provide the resources needed by the Military spouse to receive information, funding resources, career goal counseling, and information on education/training programs and referrals. Additionally, MyCAA will be used to track financial assistance for education and/or training programs in support of a Military spouse’s personal goals for a portable career.

BACKGROUND

In March 2009, the Department of Defense launched the Military Spouse Career Advancement Account initiative for military spouses of active duty and activated Guard and Reserve personnel worldwide. MyCAA grants eligible military spouses to receive up to $4,000 of financial assistance and will be afforded the opportunity to enroll in career schools, vocational and technical schools, and in postsecondary education programs that lead to certification, licensure, or associate degree completion in portable career fields in high-growth, high-demand occupations.

DEFINITIONS/ACRONYMS

· CNIC: Commander, Navy Installations Command, Millington, TN, and the office responsible for administration of this contract.

· Contractor: The individual, partnership, corporation, or entity that is awarded the contract to provide services specified herein.

· Contracting Officer: The individual with authority to execute and/or administer a contract on behalf of the nonappropriated fund activity or its successor.

· Contracting Officer’s Representative (COR): The individual that acts as the liaison between the Contractor and the contracting officer. The COR is responsible for clarifying contract requirements as necessary with the respect to the specifications and/or performance work statement and monitoring the progress and quality of contract performance.

· DoD: The Department of Defense.

· Military OneSource: Military OneSource is a 24/7/365 information and referral service available via toll-free telephone and Internet access. A personal and family readiness tool, Military OneSource extends the existing family support system. Programs provided are especially beneficial to those geographically separated from installation services or those unable to seek assistance during traditional working hours. For more information: www.militaryonesource.com, By telephone: CONUS, 800-342-9647; Overseas, 00- 800-3429-6477.

· MSEP: Military Spouse Employment Partnerships is a program operated by DoD to help spouses of active duty personnel find employment.

· SECO: Spouse Employment Career Opportunities is a workforce development program for spouses of Department of Defense active duty personnel.

2.0

SCOPE/OBJECTIVE

The Department of Defense (DoD) requires a Contractor to design, develop, manage and maintain the Military Spouse Career Advancement Account (MyCAA) Program including the maintenance of an automated electronic data interface to the Defense Eligibility Enrollment Reporting System (DEERS). DEERS is required to verify identity and determine eligibility of the Military spouses applying to establish a MyCAA account. Additionally the Contractor will maintain the software application for the Academic Institutions (AI) Portal.

3.0

PERFORMANCE REQUIREMENTS

The Contractor shall provide the following services:

3.1 Application Development and Maintenance

· Provide all personnel, equipment, tools, materials, vehicles, supervision, (except as specified in government-furnished property and services), and other items and services necessary to perform the requirements outlined in this Performance Work Statement.

· Provide on-going program management, development, maintenance, support, training, and technical support of MyCAA, MSEP and SECO applications.

· Continually review the requirements to fully maintain the MyCAA program including the evaluation of current capabilities and platforms within DoD and determining the level of effort required to leverage those platforms to expand functionality, enhance outward appearance and employ appropriate business process flows. This analysis will provide the necessary information to, configure/reconfigure system architecture, inform application design and development, and improve database design and development and hardware design and specification documentation. Must have and maintain access to the Air Force Academic Institutions Portal to make changes to the database, electronic freedom of information act production environment and configuration management.

· Adaptive maintenance of the system is more common and will typically require programming in order to change existing functionality or develop new functionality. The contractor will need to be able to give requests for adaptive maintenance a high priority.

· To sustain the program and accommodate anticipated growth, the following staffing would be required:

· Project Manager: Responsible for overall project management, support and coordination with DoD and Military One Source partner

· Senior Technician: Responsible for processing school sign-ups in the AI Portal, and support.

· Analyst: Analyst would be responsible for overall project support and coordination with DoD and Military OneSource partner.

3.2 Project Management

· Provide academic, technical and “Policy‟ consultation with the COR or designee.

· Meeting with COR to establish priorities for system change as required.

· Ensures all security requirements per Application Security and Development Security Technical Implementation Guide (STIG) have been met and all system requirements are in compliance with DoD standards, policies, and procedures. Responsible for preparing and delivering a compliant software certification package to the CA. Performs initial evaluations of security problems and reviews proposed configuration changes for the effects on the security posture of the system.

· Ensure that the application resides on a host capability with a full Authority to Operate (ATO)--additional documentation after the ATO is received will be performed by the government with Information Assurance and technical support provided by the Contractor.

· The Contractor will maintain the electronic data interface to the Defense Eligibility Enrollment Reporting System (DEERS) for the purpose of determining the eligibility of DoD spouses to participate in the MyCAA program.

3.3 Help Desk Support

· Provide comprehensive help desk services Monday –Friday (excluding federal holidays) 8:00 am – 5:00 pm Eastern Standard Time to meet requests from customers (school officials/MOS consultants not spouses) for assistance with AIPORTAL issues, website functional changes/issues, Financial assistance and Financial Eligible forms and for assistance with the various applications. The contractor will need to provide both web and telephonic assistance in order to service help desk requests.

· Provide billing support for the MyCAA program includes processing school invoices for review by the government, outreach to school billing departments on various issues which include credit card declines and processing spouse refunds. Additionally, the correction of financial assistance documents that differ from school invoices is included

· Provide on-going technical support for the period of performance to include resolution of identified technical defects.

· Provide technical documentation and ongoing documentation required for annual accreditation renewals.

3.4 Hosting

· Develop, manage and maintain the current networks and systems in use to interface with over 3,000 academic institutions through the Academic Institution (AI) Portal.

· Maintain Federal Information Security Management (FISMA) compliance to include updating the Privacy Information Assessment (PIA) as required.

· Maintain access to the Internet for the Web site, and ensure the access shall have sufficient bandwidth to meet the requirements to support the Military Spouse Career Advancement Accounts (MyCAA) applications. Anytime, BAMTech takes the server down they must provide 48 hour notice anytime the website will be down. Additionally, anytime the website goes down an automatic message should appear telling the user the site is down. The website that BAMTech controls shall not be down for a period longer than two hours in any twenty-four hour period. However, BAMTech is not responsible for matters outside their control (e.g., Air Force takes server down and does not inform BAMTECH).

· Provide physical support for Web production, and all application hardware as necessary.

· If required, develop new features for the existing software and potentially new software applications. The COR must approve all changes before they are implemented.

· Perform Information Assurance (IA) on all system(s). IA covers all of the actions that protect and defend the information systems by ensuring availability, integrity, authentication, confidentiality and non – repudiation. This includes providing for restoration of information systems by incorporating protection, detection and reaction capabilities.

· Contractor personnel assigned to this project shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations. The contractor shall ensure that assigned personnel understand the obligations required of them by the Privacy Act. The Government may request the contractor to provide evidence that this was affected.

· The contractor is not responsible for providing the server or the internet connection to the server. The Air Force will provide those services.

NOTE: Data stored digitally within the MyCAA system is retained only for the period required to satisfy recurring processing requirements and/or historical requirements. Backup data files will be retained for a period not to exceed 45 days. Backup files are maintained only for system restoration and are not to be used to retrieve individual records. Computer records are destroyed by erasing, deleting or overwriting.

3.5 Training, Training Aids and User Manual

· Contractor shall carry out training using the train the trainer format for Spouse Education Career Opportunities consultants/advisors on software applications as need by not more than six times per year.

· Contractor shall hold training classes at the government location or at BAMTech offices as directed by the COR and also provide all training as webinars.

· Contractor shall develop/update training aids and a user manual to facilitate ease of use of all software application

· Contractor must develop/update and provided training for schools using the AIPORTAL as needed.

4.0

DELIVERABLES

The Contractor shall provide the following services:

· Provide continued development and maintenance of Military Spouse Career Advancement Accounts Program (MSCAAP) Career Advancement Accounts (MyCAA) applications.

· Based on expected development of new applications, Contractor may be required to provide services in any of the following areas:

· Multimedia systems operating in a client/server environment;

· Design and development of applications for a variety of server implementation, such as personal computer based systems;

· Porting, open systems and Windows applications conversions;

· Use of client/server and host application development tools; middleware and connectivity tools;

· Identifying system problems and opportunities for system enhancements

· Analyzing performance and recommending measures to improve performance.

· Fixing system problems and implementing system enhancements and improved performance enablers.

· Maintaining agreed upon system performance levels.

· Updating the application to conform to updated operating system requirements.

· Performing data conversions.

· Updating documentation as required.

· Complete identified system modifications/enhancements/repairs in a timely fashion.

· Thoroughly unit and system test all modifications to the system.

· Maintain the necessary hardware to support the testing and development activity.

· Must have the ability to interface with systems as needed to perform work.

· Provide technical advice and assistance to office personnel as needed.

· A Content Management System (CMS) that gives MyCAA staff capability to make real-time content updates within a templated website structure

· Miscellaneous Services--the Contractor may provide professional services not otherwise classified herein when such services are requested by the COR, including but not limited to preparation of hardware quotes, installations and programming updates; or any other services requested.

5.0 PERIOD OF PERFORMANCE: A base year with four option years. Base year period of performance: 16 September 2014 - 15 September 2015.