Attachment_B_-_HDEC05-14-T-0026_-_Past_Performance_Survey.pdf

Attachment B

RFQ HDEC05-14-T-0026

ATTACHMENT B

PAST PERFORMANCE SURVEY

Contractor Evaluated:

Date of Evaluation:

Reference Company:

Name:

Title:

Telephone:

Email:

Quality of Products

1. How would you rate the overall quality of the relevant supplies you received from this company?

Acceptable Unacceptable N/A

2. How satisfied are you with the overall condition of the supplies delivered?

Timeliness of Deliveries

1. How would rate the overall timeliness of supply deliveries after placement of order?

2. How would you rate the timeliness of deliveries of replacements for damaged items?

Order Process

1. How would you rate the overall ordering process provided by the contractor?

2. How would you rate the company’s service in regards to assisting your personnel with processing orders?

3. If a web-based ordering system was available, how would you rate the company’s technical or online support regarding online ordering problems?

Customer Satisfaction & Business Relations

1. How would you rate the effectiveness of the Contractor in establishing and maintaining a positive and productive working relationship with your company (Customer service)?

2. To what extent did the Contractor respond to any concerns or issues that appeared during performance of their work? (Problem resolution efforts)?

3. How would you rate your overall satisfaction with the products this company provided?

Similarity of Experience

1. What is the nature of your business? (example: Grocery, Deli, Retail, etc.)

2. What specific types of thermal labels did the company provide for your firm? (printed and/or unprinted, and for use on what equipment types?)

3. How many separate stores or locations did this company supply with custom printed and/or unprinted thermal labels?

4. What is your approximate total yearly cost for custom printed and/or unprinted thermal labels from this company?

Other Comments

Please provide any additional comments you feel would be pertinent regarding the past performance of this company:

Other Comments