Past_Performance_Questionnaire.docx

HDEC05-13-T-0036

Past Performance Questionnaire

DEFENSE COMMISSARY AGENCY

Past Performance Survey Fats & Bones Removal – HDEC05-13-T-0036

SURVEY MUST BE RETURNED BY: December 23, 2013 at 4:00 p.m.

Return Survey to Marge Morris via email: marge.morris@deca.mil

Company's Name being surveyed: ______________________________Date:______________

Your company name:_______________________________Value of Contract $______________

Your Name:_____________________________________Phone No.______________________

Type of services you received from surveyed company____________________________________

Indicate the degree to which the surveyed company sub-contracted these services:

1 (Performed all the Work themselves) 2 (Sub-contracted some of the work)

3 (Sub-contracted all the work)

Please circle a number from 1 to 5 that reflects the company’s service.

Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient; Do they pickup at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent) Comments:

2. How frequently does the company not show up at all for pickups/deliveries?

1 (Always) 2 (Often) 3 (Sometimes) 4 (Rarely) 5 (Never) Comments:

3. If a scheduled pickup was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5(Always) Comments:

4. When completed, is the area and containers clean and free of debris?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:

5. How would you rate the company’s invoicing/billing system? (Are invoices complete and accurate? Do you have to contact the company for corrections?)

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments:

6. How would you rate the company for willingness to change or modify your requirement (i.e., reduce or increase number of containers or pickups)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

7. Would you hire this company again?

Additional Comments:

Thank you very much for helping us by filling out this survey!

FAX: (804) 734-8009 pause pause 78766) Email: marge.morris@deca.mil