Attachment_1_-_Past_Performance_Survey.doc

Attachment 1

DEFENSE COMMISSARY AGENCY

Past Performance Survey

HDEC05-13-T-0026

Pest Management Services

SURVEY MUST BE RETURNED BY JUNE 18, 2013

Lois Malone at lois.malone@deca.mil or fax to 804-734-8009 pause pause 76062 Date: _______________________________________

Company's Name (being surveyed): ______________________________________ Approximate value of contract that you had with surveyed company_______________________

Your company name:____________________________________________________________

Your Name:________________________________ Phone No.___________________________

Type of services you received from surveyed company__________________________________

Please rate each question below on a scale of 1 (lowest) to 5 (highest).

It is very helpful if you also include comments following the score.

1. How would you rate the company's timeliness to complete work? (Do they seem efficient? Do they take a reasonable amount of time, or too long, to complete the work?)

Comments:

2. Does the company normally arrive within a reasonable time frame or when you expect them to perform the service? (Do they respond within the time frames of their contract/agreement?)

1(Never) 2(Rarely) 3(Sometimes) 4(Often) 5(Always)

Comments:

3. Are services completed in what you consider a quality manner? (Rodent and/or other pests noticeably reduced and eliminated)

Comments:

4. How often do you have to call the company back to repeat services, or still have rodent issues even after the scheduled service is complete?

1(Always) 2(Often) 3(Sometimes) 4(Rarely) 5(Never)

Comments:

5. Did you often have to call the company because they missed a scheduled service?

1(Always) 2(Often) 3(Sometimes) 4(Rarely) 5(Never)

Comments:

6. How would you rate the company’s invoicing/billing system? (Are invoices easy to understand, complete and correct? Do you have to make corrections for labor hours? Are the service technicians having someone sign the service tickets and leaving copies?)

Comments:

7. Overall, how would you rate your experience with this company?

Comments:

8. Would you hire them again for similar work?

Definitely Doubtful Maybe

Probably Definitely

Not

Yes

Yes

Thank you very much for helping us by filling out this survey!

Questions?

Lois Malone, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000 ext 86062, Fax (804) 734-8009 pause pause 76062

Loria Samples Hile, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000, ext 48630