Attach__1_Past_Perf_Survey.doc

DEFENSE COMMISSARY AGENCY

Past Performance Survey

Rental of Dry/Refrigerated Truck with Driver

HDEC05-13-T-0022

Return Survey By 4:00 PM May 16, 2013 to Elaine Kelley at Elaine.kelley@deca.mil Date: _______________________________________

Company's Name (being surveyed): _______________________________ Approximate value of contract that you had with surveyed company_______________________

Your company name: ____________________________________________________________

Your Name: ________________________________ Phone No.___________________________

Type of services you received from surveyed company__________________________________

Indicate the degree to which the surveyed company sub-contracted these services:

1 (Performed all the Work Themselves) 2 (Sub-contracted some of the Work)

3 (Sub-Contracted all the Work)

Please rate each question below on a scale of 1 (lowest) to 5 (highest).

It is very helpful if you also include comments following the score.

1. How would you rate the company's timeliness to complete work? Do they adhere to the established schedule?

1(Never) 2(Often) 3(Sometimes)

4 (Rarely) 5 (Always) Comments:

2. How frequently does the company show responsibility in pickup as agreed to – how often do they miss pickups?

3(Sometimes)

4(Rarely) 5(Always)

Comments:

3. Do reports and surveys indicate that the contractor provides quality service, efficient driver, good properly loaded and secured, vehicle temperature is maintained at desired level, etc?

3(Sometimes)

4(Rarely) 5(Always) Comments:

$. How often are there damaged goods?

1(Always) 2(Often) 3(Sometimes)

4(Rarely) 5(Never)

Comments:

5. Is the contractor responsive regarding any problems with invoicing/billing? Are invoices easy to read and accurate?

3(Sometimes)

4(Rarely) 5(Always)

Comments:

6. Does the contractor have a proactive attitude in resolving problems with pickup/delivery schedule?

3(Sometimes)

4(Rarely) 5(Always)

Comments:

7. Overall how do you rate this company? (Would you hire them again for similar work)?

Definitely Doubtful Maybe

Probably Definitely

Not

Yes

Yes

Thank you very much for helping us by filling out this survey!

Questions?

Elaine Kelley, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000, X-48247, Fax (804) 734-8009, Pause, Pause, X-78247 or email: Elaine.Kelley@deca.mil.