Attachment_2_Past_Performance_Survey.doc

ATTACHMENT 2

DEFENSE COMMISSARY AGENCY

Past Performance Survey

Linen Rental and Cleaning Surveys must be returned by: January 14, 2013 4:00 PM Return Survey to James Jenkins at james.jenkins@deca.mil Company's Name (being surveyed): _____________________Date_______________________ Your company name:____________________________________________________________

Your Name:________________________________ Phone No.___________________________

Type of services you received from surveyed company__________________________________

Please rate each question below on a scale of 1 (lowest) to 5 (highest).

It is very helpful if you also include comments following the score.

1. How would you rate the company's timeliness to delivery of your items? (Do they seem to be very efficient; do they delivery items at the time and/or days requested by your company)?

Poor

Below

Average Above

Excellent

Average

Comments:

2. Are missing and/or damaged items delivered or repaired in a timely manner (within 1-2 days)?

1(Never) 2(Rarely) 3(Sometimes) 4(Often) 5(Always)

Comments:

3. Are items delivered in good quality (clean, pressed, no spots, rips or holes)?

1(Never) 2(Rarely) 3(Sometimes) 4(Often) 5(Always)

Comments:

4. How often do you have to call the company because of missing, incorrect, or damaged items?

1(Always) 2(Often) 3(Sometimes) 4(Rarely) 5(Never)

Comments:

5. How would you rate the company’s invoicing/billing system? (Are delivery tickets easy to understand, quantity and type of garment marked clearly, and signed by driver and left with each delivery? Are the invoices complete and correct? Do you have to make manual corrections for deficient items or incorrect deliveries?)

Average

6. Overall, how would you rate your experience with this company?

Average

7. Would you hire them again for similar work?

Definitely Doubtful Maybe

Probably Definitely

Not

Yes

Yes

Thank you very much for helping us by filling out this survey!

Questions?

James Jenkins, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000 ext 86186 - Fax (804) 734-8009 ext 78247 or (804) 734-8669