Omnibus_PP_QUESTIONNAIRE.docx

PAST PERFORMANCE QUESTIONNAIRE

Solicitaton - Attachment 2

HC1047-14-R-4003

PAST PERFORMANCE QUESTIONNAIRE

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 2.101 & 3.104

SECTION 1 - CONTRACT IDENTIFICATION

A. Contractor: ______________________________________________________________________________

B. Cage Code of Contractor Contract Was Awarded to: _________________________________

C. Contract Number: _______________________________________

D. Task Order Number (if applicable): ___________________________

D. Contract Type: ______________________________ (FFP, FPI, Cost, CPFF, CPIF, LH, T&M)

E. Was this a Competitive Contract? Yes _____ No _____

F. Additional Past Performance Information for this Contract Available in CPARS/PPIRS? Yes _____ No _____

G. Period of Performance (including option periods): _____________________________________________________

H. Number of Locations/Sites Supported by the Contract: ____________

I. Initial Contract Cost: $____________________________

J. Current/Final Contract Cost: $_______________________________

K. Reasons for differences between initial contract cost and final contract costs: _____________________________________

L. Description of service provided:__________________________________________________________________________

SECTION 2 - CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or Agency Name: _________________________________________________________________

B. Customer or Agency Description (if applicable): ____________________________________________________________

C. Geographic Description of Services under this Contract, i.e., local, nationwide, worldwide, other Commands:

SECTION 3 - EVALUATOR IDENTIFICATION

A. Evaluator's Name: ____________________________________________________________________________________

B. Evaluator's Title: _____________________________________________________________________________________

C. Evaluator's Phone/Fax Number: _________________________________________________________________________

D. Evaluator’s E-Mail Address: ____________________________________________________________________________

E. Number of Years Evaluator Worked on Subject Contract: _____________________

SECTION 4 - EVALUATION

Please indicate your satisfaction with the Contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

PERFORMANCE LEVEL

EXCEPTIONAL (E) - Performance meets or met contractual requirements and exceeds or exceeded many to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

VERY GOOD (VG) - Performance meets or met contractual requirements and exceeds or exceeded some to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

SATISFACTORY(S) – Performance meets or met contractual requirements. The contractual performance of the element or sub-element being assessed contained some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

MARGINAL (M) – Performance does not or did not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor's proposed actions appear only marginally effective or were not fully implemented.

UNSATISFACTORY (U) – Performance does not or did not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective.

NOT APPLICABLE (NA) - Unable to provide a score.

CM1. Effectiveness of overall contract management (including ability to effectively lead, manage and control the contract performance)

CM2. Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

CM3. Ability to recruit and retain credentialed professionals

CM4. Quality/effectiveness of sub-contracted/teaming efforts, (i.e., contractor/sub-contractor relationship was seamless to the government

CM5. Ability to maintain technical proficiency

CM6. Timeliness/effectiveness of contract problem resolution without extensive customer guidance

CM7. Contractor implemented business processes based on industry Best-Practices to improve the quality and timeliness of support.

CM8. The skill sets assigned by the Contractor were of the appropriate technical proficiency and experience level to fulfill the government’s requirement

CM9. Ability to meet acceptable quality levels specified in the Performance Work Statement

CM10. Accuracy, and timeliness of Invoices and travel cost reimbursement documents

CM11. Projects were well planned and executed (i.e., implemented without unscheduled service interruptions)

CM12. Timeliness of deliverables

CM13. Quality of deliverables; Number of deliverables that were rejected and required rework or revision after initial submission

SNM1. Monitoring activities identified network outages, disruptions and degradations prior to being notified by the end users

SNM2. Contractor staff demonstrated proficiency with monitoring applications and/or tools

SNM3. Capable of providing system performance analysis of operating system and network functions.

T1. Technical Abilities of Key Staff were aligned with the task area requirements

T2. Capable of building and managing an IT infrastructure in a secure and compliant manner, in accordance with DoD security requirements

T3. Capable of sustaining mission support services by meeting operational availability requirements of critical servers and applications.

T4. Demonstrated knowledge and experience with the use of applications and operating systems

T5. Demonstrated knowledge and experience with the administration of applications and operating systems

T6. Demonstrated knowledge and experience with the customization of applications and application development

T7. Demonstrated knowledge and experience with the testing, re-packaging and delivering software, maintaining version control, and preparing usage documentation.

T8. Capable of preventing critical data loss through proper management of backup processes and controls including verification.

T9. Demonstrated knowledge and experience with the gathering of customer requirements, and customizing applications in order to successfully provide the desired result.

T10. Contractor implemented DoD Information Assurance Vulnerability Alerts (IAVA’s) within the specified timeframe

T11. Contractor maintained the system/network security posture directed by the government

T12. System changes were implemented IAW established procedures for release and deployment

T13. Contractor staff demonstrated proficiency in determining how newly implemented IT services and applications would interoperate with the existing inventory of IT components and infrastructure.

T14. Successfully responded to urgent needs, emergency and/or surge situations both during and after normal working hours

T15. Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

2. Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations?

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc).

SECTION 5 - NARRATIVE SUMMARY

What were the contractor’s most positive aspects in the performance of the contract (what strengths did the contractor bring to the effort)?

What were the contractor’s most negative aspect in the performance of the contract (what were the contractor’s weaknesses)? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Would you have any reservations about using this contractor again?

Evaluator’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire via e-mail to michael.d.jackson119.civ@mail.com and Jonelleg.walters.civ@mail.mil