HC102823F0707_SOW.docx

Statement of Work (SOW)

1. Contracting Officer’s Representative (COR).

a. Primary COR. See Points of Contact in Contract Administration Data

b. Property Administrator. N/A

2. Contract or Task Order Title. DeCA IT Advisory, Research, and Analysis Services.

3. Background. The Defense Commissary Agency (DeCA or Agency) seeks a contractor to provide Information Technology (IT) Advisory, Research, and Analysis Services for a base year, plus four option years.

4. Objectives: The Agency seeks subscription/licenses that provide t IT Advisory, Research, and Analysis Services of an independent organization with professionally skilled staff to support the CIO and other IT Executives for the purpose of providing tailored and specific expert information in support of the Agency’s strategic and tactical plans. Research and analysis shall include: Strategic and tactical information technology to encompass supply chain and grocery retail technology research, with on-going analyst advice and support.

5. Scope. DeCA seeks IT advisory, research, and analysis services for the latest in retail grocery technologies, life cycle, and transformation of its business models.

6. Performance Requirements.

6.1 Task 1 – IT Team Leader Advisor Services.

6.1.1 Narrative. IT Team Leaders Advisor services are required, which enables access to research and analysts related to various IT-roles for the Executive leadership team, functioning in a retail-oriented environment. The contractor will provide the technical subject matter expert information in support of the Agency’s strategic and tactical plans, by maximizing tools and research listed below:

· Provide IT Research Documents (Strategic Planning, Cost Optimization, Benchmarking, Product Decisions, Critical Capabilities, Magic Quadrant, Hype Cycle, BuySmart, Digital IQ).

· Provide role-specific IT research documents (templates and frameworks).

· Host Analyst Webinars.

· Facilitate technology discussions.

· Provide awareness for major events and symposiums.

· Share Peer Networking Opportunities.

· Identify IT Key Metrics Data.

· Highlight Diagnostic Tools, Templates, and Case Studies.

· Deliver Analyst Inquiry Responses (sessions with analyst; session with analyst & IT Leadership Team member(s)).

· Provide Selected Vendor Reports.

· Respond to Team Leader Inquiries (via telephone, email, or knowledge portal).

· Provide Weekly Picks and News Analysis.

· Deliver Key Insights Document Shares.

6.1.2 Constraints. Services will be delivered from the Contractor location via telephone, email, and knowledge portal (available through secured internet access). Knowledge portal availability and access is 24-hours daily (with exceptions for planned maintenance outage windows). Telephone and email service delivery is expected during Agency-core hours (9am-3pm ET, Monday-Friday).

6.1.3 Requirement. The Team Leader may forward research documents to others in the Agency.

6.2 Task 2 – IT Team Member Services.

6.2.1 Narrative.

IT Team Member Services are required, which enables access to research and analysts related to specific IT-roles, functioning in a retail-oriented environment. The contractor will provide the technical subject matter expert information in support of the Agency’s strategic and tactical plans, by maximizing tools and research listed below

· Provide IT Research Documents (Strategic Planning, Cost Optimization, Benchmarking, Product Decisions, Critical Capabilities, Magic Quadrant, Hype Cycle, BuySmart, Digital IQ).

· Provide role-specific IT research documents (templates and frameworks).

· Host Analyst Webinars.

· Share Peer Networking Opportunities.

· Identify IT Key Metrics Data.

· Highlight Diagnostic Tools, Templates, and Case Studies.

· Provide Selected Vendor Reports.

· Provide Weekly Picks and News Analysis.

· Respond to Team Inquiries.

· Facilitate Technology Discussions.

6.2.2 Constraints. Services will be delivered from the Contractor location through the knowledge portal (available through secured internet access). Knowledge portal availability and access is 24-hours daily (with exceptions for planned maintenance outage windows).

6.2.3 Requirement. Team Members shall have the ability to open an unmetered number of Weekly Picks, News Analysis, and Webinars; and (2) is entitled to access the research documents, as follows:

Shared Document Allocation – shared access to a total document allocation of the contractor’s research documents times the number of Agency Team Members.

Reversals – up to 20 reversals during the contract term.

Specifically, the services provided shall allow inquiry sessions, by leading the discussion or posing questions to the Analyst on their behalf or on behalf of the team, provided the sessions are scheduled and attended by the Team Leader to advance the Team Leader’s agenda.

7. Performance Standards.

100% review of all documents and service prior to acceptance.

8. Place of Performance. Work shall be performed at the contractor’s site. No travel CLINs are needed.

9. Period of Performance. The period of performance is to be one base year and four one-year option periods. The period of performance reads as follows:

As directed by the Contracting Officer (KO), the contractor shall continue performance in emergency or mission essential conditions. Additionally, the contractor may be required to account for the whereabouts of their personnel should this information be requested by the COR.

10. Delivery Schedule.

11. Security Requirements. Unclassified. Contractor access for on-site visit(s) are not required.

11.1 Facility Security Clearance. Contractor work is to be performed at Contractor’s off-site location.

11.2 Security Clearance. Contractor work performed is via commercial telecommunication and internet research web technologies delivering documentation sharing and considered unclassified.

11.3 Investigation Requirements. Contractor personnel are not expected to have clearance requirements beyond Unclassified.

11.4 Visit Authorization Letters (VAL). Contractor on-site visits are not required.

11.5 Security Contacts. DeCA Security Personnel can be contacted for Physical or Personnel Security related issues via mail at: securityphysec@deca.mil or securitypersec@deca.mil

Defense Commissary Agency ATTN: Security Office 1300 Eisenhower Ave Fort Gregg-Adams, VA 23801

Name: Ronald Wright, Chief, Security Phone Number: 804-734-8000 x48559 E-mail: ronald.wright@deca.mil

11.6 Information Security and other miscellaneous requirements. Contractor to provide services off-site using commercially available telecommunication and internet delivery of research documents. The Contractor could be exposed to Personal Identifiable Information (PII) and Business Sensitive information and shall be responsible for safeguarding all government information, equipment and property provided for contractor use.

12. Other Pertinent Information or Special Considerations.

d. Packaging, Packing and Shipping Instructions. N/A

e. Inspection and Acceptance Criteria. N/A

f. Property Accountability. N/A

g. Transitioning. N/A. No transition period needed. Contractor services are expected to be available day one of the period of performance.

h. Training. Contractor employees may be required to take periodic mandatory training courses provided through the agency, such as records management training and other training required by statute, regulation, DoD, or DISA policy. No other training of contractor personnel shall be provided by the Government unless authorized by the Contracting Officer.

13. Section 508 Accessibility Standards.

Accessibility Requirements Tool ICT Accessibility Requirements Statement per Section 508 of the Rehabilitation Act

Neville Gallimore Solicitation Development

DeCA IT Advisory, Research, & Analysis E206.1 General. Where components of ICT are hardware and transmit information or have a user interface, such components shall conform to the requirements in Chapter 4.

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