GSM-O_II_Site_Visit_DGOC_West_Brief_-_EVWD.pptx

Enterprise Virtual Watch Desk EVWD Product Roadmap Craig Ord 9 Nov 18

UNCLASSIFIED

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Mission & Vision

VISION

Empower DISA's watch-system to provide the best operational decision-making in support of the Warfighter

MISSION STATEMENT

Provide enterprise network situational awareness and correlation capabilities, supporting all stakeholders across the full spectrum of operations

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System Overview The Enterprise Virtual Watch Desk (EVWD) is an effort to eradicate disjointed fiefdoms resultant of datacenter consolidations, siloed elements and geographic separation – an agency divided

EVWD was founded on SharePoint – Initial efforts focused on creating a single pane of glass for all of Operations Rationale: Each element manages a SharePoint environment

Utilizing an “evolutionary” strategy which develops a system in builds, because the user need is not fully understood and all requirements cannot be defined upfront Agile: In this strategy, user needs and system requirements are partially defined upfront, then are refined in each succeeding build

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EVWD Roadmap…

CRAWL

WALK

MATURE

RUN

Goals – Customer-Centric

Planning Horizon – Months / Quarters

Planning Cadence – Quarterly

Resources / Capacity Planning – Scrum Team

Investment – Incremental

Collaboration – Cross-Functional Team

Flexibility - Limitless

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Scope Automate, Centralize and Streamline the Senior Leadership Decisional Processes

Modernize the current Reporting Framework (Automate, Centralize & Streamline)

Implement Cross-Domain Solution (CDS)

Eliminate manual & duplicate reporting efforts by BCs/WOs

Reduce GSD calls by – Implement Tier-0 Solution for Status

Improve the customer experience thru transparency, near real-time data sharing and communications

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Framework / Philosophy DoD Enterprise Portal Service (DEPS) – SharePoint

Input ONCE share MANY

Ingest datasets from existing capabilities

Agile development – involve stakeholders EARLY & OFTEN

CUSTOMIZABLE stakeholder portals

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Goals Change in philosophy from a federation of element driven processes to one of an agency employing standard processes

Create a unified System of Systems (SoS) that delivers an accurate operating picture of the DISA supported DoD missions

Establish a sustainable decision making platform supporting: Strategic, Operational & Tactical Mission sets & objectives

Provide context for Operational impacts

Provide foresight & the ability to identify “Over the Horizon Risks”

Deliver transparency & customer-focused end-to-end solution-sets in support of the Warfighter

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EVWD is not… A single software solution

The DCC’s Portal

The replacement for any existing toolsets; e.g., ITSM, GTMS, MADSS, NCCM, etc.

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EVWD is… The Agency’s Operations single pane of glass The source for All Agency-level:

Operational & Tactical Reporting Strategic Decision Making Enterprise Trending & Metrics Transparency – Unified Views – Increased SA Operational picture is the same across the Agency Every customer can view Operational Impact of each AoR Big Data Analytics A System of Systems:

The aggregation & correlation of all operational alerting, scheduling, ticketing & reporting systems

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Features & Contributors

Enterprise Virtual Watch Desk

(EVWD)

Incident Management Problem Management Authorized Service Interruption Event Management Request for Information Defensive Cyber Operations SATCOM Operations Joint Regional Security Stacks Orders Reporting Crisis Action Planning Team Performance Management

ECO

DGOC

DISA CENT

DISA EUR

DISA PAC

GSD

JSP

JSSC

WHCA

CNOC

SATCOM

MPEO

DISA NORTHCOM

DISA AFRICOM

DISA SOCOM

DISA SOUTHCOM

DISA STRATCOM

DISA Storefront

DISA TRANSCOM

Metrics & Trends

Geographical Reporting Maps

EVWD CONTRIBUTORS

DCC

DCC

STRATEGIC _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

OPERATIONAL & TACTICAL

NC3

AISR

Transport Unified Capabilities Critical Services

BMD

DGOC-E

DGOC-W

ECOSYSTEM

DISA EUROPE

DISA PACOM

DISA CENTRAL

DISA AFRICOM

DISA SOCOM

DISA TRANSCOM

DISA NORTHCOM

DISA SOUTHCOM

DISA STRATCOM

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EVWD OV-1

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EVWD SV-4 (Resource Data Flows) [As-Is] SIPRNet NIPRNet

EVWD

MANUAL INPUT

GTMS

S-DEPS

S-MAPS

N-DEPS

MAPS

SNEAKER-NET SOLUTION

DATA FLOW

JWICS

GSM-O

NOC

DCO

DATA FLOW

MADSS

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EVWD SV-4 (Resource Data Flows) [To-Be] SIPRNet NIPRNet

EVWD

DATA ORCHESTRATOR

WWOLS

NCCM-R

ESPS

ETMS

MADSS

PMEC

GTMS

ITSME-S

APM

GCCS

S-DEPS

S-MAPS

N-DEPS

ITSME

ESPS

MAPS

eHealth NetCool OnCenter

WANDL

INMS

CROSS-DOMAIN SOLUTION

DATA FLOW

JWICS

HBSS

eMASS

RMF

ACAS

KE

GSM-O

NOC

DCO

DATA FLOW

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EVWD Development Team

GSM-O Rqmts

GSM-O PM Lead

GSM-O Senior Lead

GSM-O Task Lead

GSM-O Outsite Dev

GSM-O EUR Lead

GSM-O CENT Lead

GSM-O DGOC Lead

GSM-O PAC Lead

GSM-O DCC Dev

GSM-O DCC Dev

GSM-O DCC Dev

GSM-O DCC Dev

GSM-O DCC Dev

GSM-O DCC Dev

Agency Rqmts

EVWD Agency Lead

DCC Rqmts

EVWD DCC Lead

GOV Outsite Rqmts

EVWD EUR Lead

EVWD CENT Lead

EVWD PAC Lead

EVWD DGOC Lead

EVWD Eco Lead

Authorized Service Interruptions

♦CHALLENGE:

The ASI Branch, under DCC Future Operations, has partial manual processes for tracking Authorized Service Interruptions. These processes are somewhat labor intensive consuming approximately 4 man-hours daily.

♦EVWD SOLUTION:

The EVWD along with the MADSS implementation provides automated ASI request processing and tracking to eliminate individual emails, manual input of data and provide automatic notifications of maintenance to Mission Partners which allows ASI Managers and Coordinators to focus on maintenance impacts on the DoDIN.

DCC SATCOM Operations

The DCC SATCOM Operations Division provides DISA gateway C2, operational management, and oversight of SATCOM/gateway systems. Operational reporting is manually processed across various non-enterprise systems that is overly time consuming and a duplication of effort.

The EVWD provides a centralized Situation Awareness & Reporting capability that eliminates duplication of effort, adds automatic notifications, eliminates the burdensome efforts of research, and reduces the time to inform the SATCOM community of operational impacts from hours to minutes.

Problem & Performance Management

The Problem & Performance Management Branch, under DCC Future Operations, is required to consolidate informational data sources, provide analysis, identify problem trending, and report to Agency Leadership any incidents and/or problems affecting DISA provided services, infrastructure components, and/or mission critical sites. This process is research intensive, time consuming, and ticketing databases contain irregularities and/or are non-standard.

The EVWD solution is poised to provide automated data retrieval and standardization mechanism to streamline the processes which have hampered the collection apparatus prior to technicians conducting data analysis. This process improvement slashed the historical data retrieval and data normalization times by a minimum of 40%.

Technology Transition & Requirements

The Technology Transition & Requirements Branch, under DCC Future Operations, was manually processing Enterprise Services Blackout Period requests. This process was very research intensive as well as overly time consuming.

The EVWD provided an automated request process that eliminated individual emails, introduced a user request form, added automatic notifications, eliminated the burdensome research and reduced the time to process by almost 70%.

DEFENSE INFORMATION SYSTEMS AGENCY

The IT Combat Support Agency

/USDISA

@USDISA

www.disa.mil

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Release Strategy EVWD currently lacks formal release cycles due to the level of the maturity model & the capabilities being developed & deployed are unversioned in a standard SharePoint environment

Some of the constructive enhancements that streamlined EVWD include:

Tasks are now owned by a team instead of an individual

Tasks reflect reality; a task does not need to be created to research or obtain a decision about proposed features – the team is the decision authority

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Milestones P-I

P-II

P-III

P-IV

P-V

JAN

DEC

JUN

FEB

MAR

APR

MAY

JUL

AUG

SEP

OCT

NOV

Milestone 1

IOC

Milestone 2

MOB

Milestone 3 Stakeholder Customization Milestone 4 Stakeholder Expansion Milestone 5

FOC →

Phase 1

Phase 2

Phase 3

Phase 4

Phase 5

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Sustainment Templatize Basic Contributor Portal Baselined capability set for rapid portal deployment Ease of onboarding Customizable

Modularize Standard capabilities modules Event

ASI

World Map Etc…

Map

IM

PbM

APM

M&T

IR

JRSS

DCO

ASI

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Ingest Datasets from Existing Tools

PEMC

MADSS

ITSME & ITSME-S

Crisis Action Planning Team a

♦EVWD SOLUTION:

a ~ FirstName M. LastName Job Title

DISA Global Operations Command a

♦EVWD SOLUTION:

a ~ FirstName M. LastName Job Title

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