HC102817R0128_AMEND_2.pdf

HC102817R0128

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

a. The purpose of this amendment is to respond w ith answ ers to offerors' questions.

b. Due to questions, the follow ing have been updated.

- RFP Section L

- Performance Work Statement

- Minimum Qualif ication Matrix

1. CONTRACT ID CODE PAGE OF PAGES

S 1 47

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 29-Nov-2017

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HC102817R0128

X 9B. DATED (SEE ITEM 11)

02-Nov-2017

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

29-Nov-2017

CODE

DISA/DITCO-SCOTT-PL83

2300 EAST DRIVE

SCOTT AFB IL 62225-5406

HC1028 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been added by full text:

PWS AMENDMENT 2

PERFORMANCE WORK STATEMENT (PWS)

as of 22 29 November 2017

Contract Number: (completed by the KO at time of contract or TO award) Task Order Number: (completed by the KO at time of TO award or N/A) Tracking Number: HC1028-17-R-0128 Follow-on to Previous Contract and Task Order Number:

Contract #:GS-10F-0118V; Order #: HC1047-12-F-4600

1. Contracting Officer’s Representative (COR).

a. Primary COR.

Name:

Organization:

Department of Defense Activity Address Code (DODAAC):

Address:

Phone Number:

Fax Number:

E-Mail Address:

b. Alternate COR.

Name:

Organization:

DODAAC:

Address:

Phone Number:

Fax Number:

E-Mail Address:

2. Contract Title. Commercial Satellite Communication (COMSATCOM) Engineering, Acquisition, and Programmatic Services

3. Background. COMSATCOM is an essential component of the Department of Defense’s (DoD’s) network-centric vision and one of the primary methods of communicating with deployed forces. The current capacity of on-orbit Military Satellite Communications (MILSATCOM) systems cannot meet the increasing communications demands of the deployed Warfighter thereby creating a shortfall of on-orbit capacity. To meet this shortfall and to satisfy operational requirements, the DoD acquires commercial satellite services. In fiscal year 2010, DoD spent approximately $95.9 million on COMSATCOM services and equipment, acquiring more than 9.1 GHz of COMSATCOM bandwidth and 70 million minutes of mobile airtime.

Formatted

DISA’s Satellite Communications (SATCOM) Division oversees COMSATCOM services acquisition activities under the direction of the Infrastructure Directorate. As directed by DoD Policy, DISA (SATCOM Division) is DoD’s only authorized source for acquiring Fixed Satellite Services (FSS) and Mobile Satellite Services (MSS).

The SATCOM Division also provides Enhanced Mobile Satellite Service (EMSS) managing over $600 million in contracts. EMSS includes the operations and maintenance of the DoD Gateway in Wahiawa, Hawaii, satellite air-time accounts for DoD users, allied forces, high-priority and special users world-wide, a sophisticated product line and equipment contract available to United States Government and other customers, and a unique satellite and systems engineering project contract. The SATCOM Division also manages the Distributed Tactical Communications System research, development, test, and evaluation, fielding, and sustainment activities to include the management of deployed support personnel in some of the world’s most rigorous and taxing environments.

To deliver the most cost-effective support to the customer, the COMSATCOM Technical Support Branch researches communications and satellite technologies and current and future market trends for their impact and usage within the DoD. In performing its mission, the COMSATCOM Technical Support Branch provides systems engineering, acquisition oversight, program management, advocacy, planning and management of both FSS and MSS requirements, while also delivering operational capabilities and services to customers ranging from the Commander in Chief to the Warfighter. Additionally, the SATCOM Division ensures compliance with National and DoD space policy in areas such as Tracking, Telemetry & Control (TT&C) encryption, security controls for information systems, and voice and data communications.

The COMSATCOM Technical Support Branch acts as an interface between the customer, the contracting organization, and the commercial satellite service providers. FSS, MSS, and EMSS requirements are funded by customers via the Defense Working Capital Fund (DWCF). The Life Cycle Management provided by COMSATCOM Technical Support Branch is funded by a surcharge when services are ordered. These COMSATCOM services include:

• Space segment resources such as full or partial transponder leases

• Antenna, terminal, and teleport services

• Managed services such as dynamically assigned bandwidth or Internet Protocol (IP) over SATCOM

• Operations and Maintenance (O&M) services for earth terminals

• Host Nation Approval

• End-to-end turnkey solutions

• Special features such as portability or bandwidth management

• Expedited services for critical circumstances

• Airtime

• Equipment

The COMSATCOM Technical Support Branch requires COMSATCOM industry specific, specialized functional expertise/skills to support engineering and acquisition activities, to include systems engineering, design, Information Technology (IT) development, Information Assurance (IA) assessment, and business and financial analysis, market research, strategy development, provisioning process implementation and optimization.

4. Objectives: The objective of this acquisition is to provide DISA's COMSATCOM Technical Support Branch with engineering, acquisition, program management, and support services in the form of COMSATCOM industry business practices and processes, commercial satellite network technologies, financial structure and pricing models expertise, systems engineering, and technical assistance. The COMSATCOM Technical Support Branch is responsible for developing and executing a comprehensive, capabilities-based, strategic approach for planning, provisioning, acquiring, managing, and sustaining FSS, MSS, and EMSS for the Joint Warfighter. Because of the complex and often unknown nature of the Warfighter requirements, capabilities, and deployed user network infrastructure and configurations, COMSATCOM subject matter experts are required to assist the Government in planning and integrating, cost-effective acquisitions, the effective provisioning of services, integrated management of operations, and alignment of collateral programs. This acquisition shall provide the support necessary to accomplish the COMSATCOM Center mission.

5. Scope.

5.1 Functional Scope

This requirement requires the contractor to demonstrate extensive knowledge of COMSATCOM market trends, networking technologies, strategic and tactical communications systems when providing engineering, acquisition, program management, and support services. The overall effort requires the contractor to demonstrate expertise in a number of disciplines to include COMSATCOM operations, system design, development, implementation and sustainment, information assurance, communications/computer/website security, telecommunications, systems engineering, acquisition, program management, requirement analysis, business and financial analysis, business process reengineering, procurement, and administration and management when providing the required support.

Significant acquisition and program management education, training, and experience supporting DoD and federal acquisition programs are also required for the program management task to be performed successfully.

The contractor shall perform the following:

• Systems Engineering: Provide systems engineering, network engineering, systems integration, and systems implementation. Contractors shall facilitate planning, design, engineering provisioning, installation, and reconfiguration of COMSATCOM networks.

• Operational Support: Coordinate and resolve operational issues among vendors, users, and satellite operators after service has been activated. Additionally, support is provided to the COMSATCOM Center and the SATCOM Support Centers (SSC). Currently there are four Regional Satellite Support Centers (RSSC) located in Tampa, Florida; Oahu, Hawaii; Stuttgart, Germany and Colorado Springs, Colorado.

The COMSATCOM Center supports the Unified Combatant Commands (UCC), their component forces, and other users with planning, assigning, and managing SATCOM resources.

• Implementation: Support the delivery of COMSATCOM service after a contract has been awarded but before service has been activated.

• Information Assurance: Support the COMSATCOM Center by assisting and advising the COMSATCOM Technical Support Branch on all matters pertaining to the protection and integrity of COMSATCOM services acquired.

• Program Management: Oversee all task activities and effectively manage the resources, time and provide the leadership and controls necessary to meet deliverable target within funding controls.

• Financial Analysis: Assist the Government in the development and maintenance of O&M and DWCF budgeting activities.

• Acquisition Support and Customer Order Execution: Includes pre-acquisition review and development, customer outreach and the assistance in the provisioning process from customer identification to requirements development through implementation in support of between 100 – 120 new requirements for FSS (approximately 2 per week) and 200 new MSS requirements per year (approximately 5 per week).

This also includes customer and vendor interface to support the provisioning process to deliver approximately 6,000 EMSS products and services (approximately 500 customer actions per month).

The contractor shall work as an integral part of a team to deliver high quality services. The contractor shall independently analyze, evaluate, and make sound recommendations to the COMSATCOM Technical Support Branch Government officials on individual project and overall program planning and prepare formal responses to senior-level DoD, Congressional, and other Federal Government inquiries and tasks. Successful execution of this requirement requires the contractor to be proficient in Government enterprise licensed software suites including, Microsoft Office Word, Excel, PowerPoint, Access, and Project.

5.2 Functional Requirements

The Government may require surge support during the base or any option period, and surge modifications shall be within the scope of the contract and provide increased support for the defined task areas of this PWS. Surge support over the life of the contract shall not exceed 20% of the contractor’s total proposed cost/price for the base and all option periods, excluding any six-month extension of services pursuant to FAR 52.217-8.

6. Performance Requirements.

The following embedded document provides historical frequency/level of effort for the task areas within the PWS.

COMSATCOM

Frequency Historical L

6.1 Task 1 - Program Management/Task Management Support. Firm fixed price (FFP)

Minimum labor category/hours to be proposed:

Project Manager-Senior - 960 hours (0.5 Full Time Equivalent (FTE))

6.1.1 Subtask 1- Management and Reports

The contractor shall provide program management support throughout this contract to ensure successful completion of the effort. The contractor shall oversee all task activities and provide the leadership and controls necessary to meet deliverable targets, maintain staffing at levels required to satisfy PWS requirements, interface directly with Government leads for all supported areas, and exercise control over all assigned task personnel.

6.1.2 Subtask 2 - Contract Management and Surveillance

The contractor shall develop a Contract Management Plan to provide continued and effective contract management describing the technical approach, organizational resources, and management controls to be employed to meet the cost schedule (for CPFF tasks) and performance requirements throughout the execution of this contract. This plan shall employ a sound risk management system, which mitigates program risks and provides special emphasis on maintaining a skilled, qualified workforce and customer support through integration of standards and metrics.

Electronic technologies shall be used to reduce paper copies of program information generated throughout the life of this contract, and to communicate between Government and contractor organizations.

6.1.3 Subtask 3 - Monthly Status Reports

The contractor shall document the status of efforts towards achieving contract objectives and report these efforts to the Government through the Monthly Status Reports. The Monthly Status Report shall report on performed and planned technical activities on each task, identify accomplishments and deliverables to date, difficulties encountered, compare the status achieved to planned goals, and highlight funding expenditures and Other Direct Costs (ODC) status to match task objectives and resources outlined in the Contract Management Plan. The Monthly Status Reports shall be delivered to the Government electronically no later than the 20th calendar day of each month for the previous month’s activities.

The Monthly Status Report shall identify task progress and financial status and identify problems, accomplishments and issues. This data shall include:

a) Descriptions of activities and deliverables during the current month. The descriptions shall include problem definitions and recommendations for program resolutions. Particular attention shall be given to risk management activities.

b) Trips, technical visits, and related results for the reporting period.

c) Provide a Program Integrated Master Schedule to track the project schedule showing any proposed changes, the reasons for changes, and the potential impact on the program.

d) Identification of key personnel (as defined in PWS paragraph 14k) personnel reassignments including all personnel added to or removed from the contract by task.

e) Estimates (actual and revised) of overall and monthly projected staff hours and costs by task (for

CPFF tasks).

f) The report shall show ODCs, and any deviations of actual expenditures from planned costs.

g) An explanation of the deviation shall also be noted. Contractor’s format, as reviewed and approved by the Government, is acceptable.

6.1.3.1 - Progress Assessments

The contractor shall develop and manage assignment schedules, business practices, and progress achieved toward the COMSATCOM tasks required by the PWS and objectives in all functional areas. These measures are tracked to ensure cost plus fixed fee (CPFF), schedule, and performance objectives are met. Contractor shall present this information on a quarterly basis during Contractor Performance Management Review and support personnel are required to attend. The contractor is responsible for scheduling the meeting within 10 business days from the start of the new quarter and presenting the information to the COR/PM.

6.1.4 Subtask 4 – Trip Reports

The contractor shall provide Trip Reports upon completion of travel. At a minimum trip reports shall include attendees, topics, issues and actions assigned. Provide executive summaries when representing the COMSATCOM Technical Support Branch in meetings which shall include attendees, topics, issues and actions assigned. Following trips supporting the gathering of requirements from customers, to support the execution of acquisitions and/or support the gathering of information to support technical reviews of COMSATCOM issues, the contractor shall provide a technical summary to be included with the trip report.

6.1.5 Subtask 5 - Contract Transition Phase In/Out Plan

In the event of a contractual change or turnover, the incumbent contractor shall develop a transition plan for all COMSATCOM Technical Support Branch support functions to ensure a seamless transition from the incumbent.

The contractor shall provide a plan for transitioning certain or all responsibilities to the Government or a third party 60 calendar days before the end of the period of performance (POP) and at minimum shall include the following:

a) Phase-in and transition support

b) Review contract for operational requirements

c) Policy development

d) Performance objective development

e) Closeout administration

f) Indirect costs

g) Security Clearance Debriefing

h) Reconciliation and de-obligation of funds

The contractor shall develop a plan to transition from the incumbent to an incoming contractor/Government personnel at the expiration of the contract, in order to maintain qualifications and minimize possible work delays.

During this change or turnover, the contractor is required to maintain the same level of support under this contract during the transition to a new incumbent. For this transition, knowledge transfer shall occur over the entire transition period. The knowledge transfer shall take place via activities such as file transfer of data and overview briefings.

As part of this transition, all Government Furnished Equipment (GFE) provided to incumbent under the existing contract shall be turned in to the Government upon completion and approval of the transition phase. GFE includes laptop computers, all personal electronic devices, flash and external hard drives, and employee ID badges.

The contractor shall, during the last 10 working days of the contract, assist the incoming contractor and Government representatives in the accomplishment of a joint facility turnover inspection.

6.1.6 Subtask 6 - Project Management and Risk Assessment. The contractor shall prepare a project management plan and risk management plan describing the technical approach, organizational resources and management controls to be employed to meet the cost of CPFF efforts, performance and schedule requirements throughout contract execution.

a) Provide a draft Work Breakdown Schedule illustrative of the tasks to be monitored. Include productivity and management methods.

b) Collaborate with sponsors, (such as DoD CIO, Joint Staff, etc.) to ensure annual technology focus is timely, clearly understood, and accurately documented.

c) Provide support to DISA’s goal of combining all engineering process together under a standard system engineering process though synchronizing initiatives efforts with DISA’s standard process.

d) Leverage system engineering quality management best practices.

Deliverables:

• Program Integrated Master Schedule

• Contract Management Plan

• Trip Reports

• Contract Transition Phase In/Out Plan

• Monthly Status Report

• Contractor Performance Management Review

• Project Management Plan

• Risk Management Plan

• Work Breakdown Schedule

• Contingency Operations Management Plan

• Quarterly Program Review

6.2 Task 2 - Change Control Planning. (Optional) (FFP)

6.2.1 Subtask 1 - Continuous Process Improvement.

The contractor shall provide business process re-engineering leadership and support to the SATCOM Division to include:

a) Evaluating and recommending changes to current processes.

b) Assist in identifying and removing the causes of defects and errors in business processes associated with the Commercial Satellite Support Engineer (SSE) support.

c) Assist in developing transition plans, customer outreach material and supporting implementation of the

“As-Is” and “To-Be” processes of the COMSATCOM Technical Support Branch.

d) Assist with development of Knowledge Management strategy.

e) Assist in developing and conducting staff training to support contracts implementation.

f) Assist in updating customer user guides and all procedural and operational documents in support of Future

COMSATCOM Services Acquisition (FCSA) business operations or other DoD COMSATCOM contracts.

g) Maintain up-to-date contact information for all COMSATCOM customers.

h) Assist in the assessment of FSS and MSS provided to the Warfighter under the contracts administered by the COMSATCOM Technical Support Branch. This includes conducting task order surveys and analysis of the customer’s perceptions and satisfaction with the provisioning process.

i) Provide technical and administrative support for the implementation of the re-engineering and achievement of the proposed business process end-state.

• Comprehensive analysis, recommendations and reports on business process

• Training support and guides/briefings to support reengineering

• Written transition plans, polices and guidance related to new procedures/processes

Note: The embedded document at the beginning of paragraph 6 provides historical frequency/level of effort for the task areas within the PWS.

6.3 Task 3: Financial Analysis Support. (FFP)

Financial Analyst III - 1920 hours (1 FTE)

6.3.1 Subtask 1 - Generate monthly, weekly and ad hoc cost summaries for CPFF efforts based upon receipt of financial reports provided by the Government.

a) The contractor shall assist the COMSATCOM Business/Financial Government lead to forecast spending and financial obligations for the upcoming year from the execution of COMSATCOM Task Orders (FSS, MSS or EMSS). Contractor shall provide technical assistance to automate the cost summaries for quick retrieval and submit for input into the Government’s financial management system.

b) Contractor shall employ a tailored technique in the execution of the task order to maintain visibility of the cost and progress of the task and to visually display (compare and contrasts) the Budget at Completion (BAC), Cumulative Budgeted Work (CBW), Cumulative Earned Revenue (CSER), and the Year to date CFE Booked Revenue (CCBR), including data and legends, and both different graphical lines and dollar values to distinguish the categories.

c) Ensure the Government is apprised on a daily basis of program cost, schedule, performance, and risk by the on-site financial support.

d) Provide updates of DISA Direct Order Entry (DDOE)/StoreFront Technical Specifications as all COMSATCOM services are made available to DoD customers.

e) Assist the Government with coordination of funding packages.

f) Assist the Government in managing DWCF and Appropriated accounts, track and manage accounts receivable, audit program designation codes and organizational accounts.

g) Assist with development of Economic Analysis.

6.3.2 Subtask 2 – Generate Annual Incentive Reports and Penalties. The contractor shall assist the Government in conducting an audit on the FSS Vendor’s Annual (once a year) Incentive Report Draft Invoice package documents within 30 calendar days of receipt of the package from the Government (July – June accumulation) for Performance Incentive Account issues (e.g., as to contractual, customer service and financial perspectives, including awards and penalties), and provide a briefing of the findings. Contractor shall monitor, review and perform analysis of the technical factors associated with incentive awards and penalties mandated by COMSATCOM contracts, and integrate the results into this assessment. The contractor shall immediately document and notify the Government when vendors or users report issues affecting the COMSATCOM services, and work with the user and vendor to resolve the problem.

• Billing Process Review Report

• Cost Summaries – Financial Status Reports

• COMSATCOM Vendors’ Annual Incentive Reports

• Economic Analysis

Note: The embedded document at the beginning of paragraph 6 provides historical frequency/level of effort for the

6.4 Task 4 - Acquisition, Customer and Execution Management Support. (FFP)

Minimum labor category/hours to be proposed:

System Engineer Lead - 3840 hours (2 FTEs) Senior Program Analyst - 11520 hours (6 FTEs)

6.4.1 Subtask 1 – Contract Development

The contractor shall analyze customer SATCOM requirements and assist customers with refining and documenting their requirements. The contractor shall assist the COMSATCOM Technical Support Branch in the development of contract requirements for and evaluation advisors for, acquisition of major COMSATCOM services programs (LCC >$500M) for FSS and MSS, to include:

a) Assist the Government in identifying requirements through the assessment of customer input, historical usage, and market analysis.

b) Assist the Government in performing Analyses of Alternatives (AoA) or Cost Benefit Analyses (CBA) of

COMSATCOM to determine the recommended acquisition strategy.

c) Provide input and analysis needed by the Government for developing Acquisition Strategies utilizing the recommended CBA or AoA approach and addressing the requirements of DoD Instruction 5000.2, Under Secretary of Defense (Acquisition, Technology and Logistics) Acquisition of Services (AoS) Policy, and DISA Component Acquisition Executive Acquisition of Services policy and directives.

d) Provide input and analysis needed by the Government for the development of all documentation required for an approved COMSATCOM acquisition strategy (e.g., acquisition plan, source selection plan, etc.).

e) Provide technical, strategy, business, post-award support and market advisory support to the source selection Government team.

f) Transition MSS acquisition oversight to the COMSATCOM Technical Support Branch for review, quality control, and assessment.

g) Develop guidelines to assist in completion of activities resulting in the award of MSS and FSS requirements on GSA Schedule 70.

h) Develop guidelines to assist in completion of activities resulting in the award of task orders to Indefinite Delivery, Indefinite Quantity contracts.

i) Develop tracking tools for transition and post-award activities.

j) Review all contract requirements to make sure there are tracking tools for service transitions post-award.

6.4.2 Subtask 2 – Government Cost Estimates. The contractor shall assist the Government in preparation of Independent Government Cost Estimates (IGCE) for services and projects, to include completion of link budget analysis for transponder capacity solutions. The contractor shall develop Rough Order of Magnitude (ROM) Estimates for SATCOM services.

6.4.3 Subtask 3 - Customer Order Management and Execution

6.4.3.1 As a technical advisor, support the Government in assisting the customer in preparation of the required acquisition documentation (i.e., Request for Service (RFS), Telecommunications Service Request (TSR), Task Order, PWS, Surveillance Plans, Technical Evaluation Board reports, Memorandum of Agreements, Inter-Services Support Agreements, Letters of Intent, and Justification and Approvals (J&A)). Briefings, templates, brochures and checklists shall also be used during initial contact with prospective new customers to help them understand how the provisioning process works and document their requirements.

The contractor shall analyze customer SATCOM requirements and advise customers in refining and documenting their requirements. The contractor shall coordinate with the Government lead to schedule Technical Evaluation Boards for task order/contract evaluation and advise the Government in the evaluation of technical proposals for COMSATCOM services.

6.4.3.2 Host Nation Agreements (Optional)

The contractor shall maintain host nation agreements for the contract. The Government shall assist the contractor, as needed, when host nation approval and landing rights are near expiration.

6.4.4 Subtask 4 - Weekly Reporting and Customer Support

The contractor shall provide subject matter expertise for all COMSATCOM products and services (i.e., FSS and MSS) and interface with both customers and vendors in providing information on COMSATCOM products and services. Provide weekly status reporting to the Government lead on all activities conducted during the week to include the status of acquisition packages, reports, ROM estimates, funding documents and service orders. The contractor shall work closely with DISA DDOE representatives and customers to ensure customers understand how to order services via DDOE. The contractor shall interface with the Defense Information Technology Contracting Organization located at Scott Air Force Base, IL to provide customer feedback on the DDOE ordering process and assist the Government in developing solutions to ordering issues. The contractor shall report the customer feedback and/or issues weekly to the COR or Alternate COR.

• Acquisition Plan

• Acquisition Strategy

• IGCEs

• COMSATCOM Acquisition Package (RFS, TSR, PWS, IGCE, Commercial Satellite Service Request

(CSSR), J&A, etc.)

• Technical Evaluation Board (TEB) Reports

• ROM Estimates

• Market Research Reports

Note: The embedded document at the beginning of paragraph 6 provides historical frequency/level of effort for the

6.5 Task 5 - Strategic Planning/Commercial SATCOM System Support

Minimum labor category/hours to be proposed:

Strategic Planner - 960 hours (0.5 FTE) Functional Analyst - 7680 hours (4 FTEs) Operational Research Analyst II - 960 hours (0.5 FTE)

6.5.1 Subtask 1 – Research and Analysis. (CPFF) The contractor shall conduct research and analysis to include technology assessments, market research and analysis to identify and recommend viable solutions to augment current DoD wideband and narrowband satellite systems. The contractor shall employ a balanced approach (e.g.

quantitatively and qualitatively assessing values and weights of functions, processes and products) to identify, analyze and document viable emerging technologies that provide secure and reliable network solutions. The contractor shall participate in Government and/or vendor-provided information sessions, reviews, symposia and industry technology conferences to ensure leading edge technology strategies are employed. Provide Trip Reports and papers to summarize outcomes to include:

a) Key features and benefits with respect to DoD objectives.

b) Expected life-cycle, scalability, availability, and support for industry standards.

c) The design of a solution to satisfy the user’s performance requirements.

The contractor shall conduct performance analysis and testing to aid the architecture and design process and document the solution proposed satisfies the user’s performance requirements. Testing could be on an on-going basis until a solution is defined, at which time required activities would continue. The contractor shall be responsible for providing analysis and recommendations to ensure developed solutions can be successfully integrated. Contractors supporting this task will have access to classified information and will require access to SIPRNet to perform duties.

6.5.2 Subtask 2 – Emerging Technology Assessment. (CPFF) The contractor shall assist the Government in exploring leading edge technologies with the potential to provide secure and reliable network solutions. The contractor shall evaluate the impact of transition for COMSATCOM systems to any future technological advances adopted by the DoD, with respect to Risk Management Framework (RMF) (security and availability), interoperability, operational efficiency and operational effectiveness, to ensure its support for the protocol.

Emerging technology assessments shall demonstrate viable solutions based upon research and analysis of forefront technologies. The contractor shall provide test and evaluation services in support of technology assessments and/or business case analysis. Testing, described through the development of a Test Plan, includes:

a) Hardware and software component testing.

b) Subsystem and system level development testing.

c) System compatibility testing.

d) Acceptance testing.

e) Functional testing.

f) Integration and verification testing.

g) Field-testing and evaluation.

h) Reliability and maintainability analysis and testing.

The contractor shall ensure that all hardware, software, test equipment, instrumentation, supplies, and personnel and facilities are available and in place to conduct or support each scheduled test.

The contractor shall obtain commercial and military certifications and authorizations for systems, subsystems, platforms, designs, equipment or installations in accordance with applicable commercial and DoD standards in support of the Technology Assessment. Contractors supporting this task will have access to classified information and will require access to SIPRNet to perform duties.

After formal technical and cost assessment of a suitable service, the contractor shall perform engineering, and test and evaluation to develop and test the full end-to-end solution for future COMSATCOM service data gateways.

Upon successful testing, the contractor will integrate COMSATCOM solutions into the DISN/GIG as part of the Government managed enterprise gateway.

6.5.3 Subtask 3 - Integration Support for Defense Information Systems Network (DISN) Initiatives (FFP)

This task includes the management of initiatives to DISN connectivity and integration with next generation DISN, tactical integration, and assessment of emerging technologies support for the planning, development, testing, and delivery of network centric enterprise commercial satellite solutions for DISA. The objective is to provide for integration, reliability, and interoperability for the Global Information Grid (GIG)/DISN, DISN MSS Gateway – Broadband Global Area Network, Global Express and all Government managed commercial satellite and gateway systems that support DISA IE22.

Contractor shall assist the Government in its coordination with DoD programs to include DISN, Department of Defense Information Netework (DODIN), DoD Gateways, and DISN Operational Support Systems (OSS). The contractor shall provide:

a) Engineering and Architecture Support Connectivity support integration and architecture planning, including integration with the DODIN and DoD Gateways.

b) Investigation of migration strategies for transitioning hosted services into the DODINs.

c) Investigation of IT Consolidation and Virtualization impacts.

d) Support and integration with DISN OSS to efficiently utilize and manage SATCOM resources and provide unified planning, management, monitoring, and control capabilities across the GIG.

e) Assessment of end-to-end Quality of Service integration options to provide end users with optimal services over hybrid terrestrial, SATCOM, and wireless networks.

f) Support for DoD’s milestone objectives for transitioning to Internet Protocol Version 6 (IPv6) and assessment of IPv6 enabled technologies for future technology insertion.

g) Provide white papers, technical reports, and briefings to support commercial satellite solutions and capture recommendations.

6.5.4 Subtask 4 - Internal & External Oversight & Reporting (FFP)

The contractor shall provide support to include:

a) Provide recommendation and assist the Government in policy review/evaluation and development.

b) Assist the Government in responding to various Congressional, Federal and DoD inquiries and taskings.

c) Assist in developing and managing overarching and project level schedules, and work breakdown structures.

d) Support the preparation of internal and external briefings, documentation, and program reports.

e) Execute studies to support future commercial satellite initiatives.

f) Collect and analyze DoD COMSATCOM utilization and expenditure data.

g) Provide technical analysis and identification of program issues, risks, and associated mitigation strategies.

h) Integrate all activities at the COMSATCOM Center Chief level.

i) Develop program documentation.

j) Support internal and external meetings, reviews, working groups, project reviews, symposia and briefings.

k) Prepare meeting minutes, decision papers, and executive summaries.

l) Maintain up-to-date contact information for all COMSATCOM customers.

• Technical Trade Studies and Analysis

• Project briefing in support of reviews and working groups

• Product and technology assessment reports

• Study Reports

• Federal and DoD inquiry/tasking responses

• Status briefings in support of reviews and working schedules

• Individual Project Plan of Action and Milestones

• Records of proceedings (i.e., Meeting Minutes)

• Test Plans

• Draft White Papers, Technical Reports and Briefings

• Briefing/Presentation Materials

• Cost Benefit Analysis Reports

Note: The embedded document at the beginning of paragraph 6 provides historical frequency/level of effort for the

6.6 Task 6 - Systems Engineering and Information Assurance. (FFP)

Minimum Labor Category/hours to be proposed:

System Engineer Lead - 3840 hours (2 FTEs) Information Assurance Manager - 1920 hours (1 FTE)

The contractor shall review transponder transmission plans to ensure transponder capacity is allocated in an efficient manner and in accordance with operational planning and implementation as developed by the Government. The contractor shall work with customers, customer support personnel, and Government systems engineers to develop and document IA requirements for task orders and /or new service offerings. The contractor shall advise the COMSATCOM Center Chief and the IA Manager about all matters pertaining to appropriate IA requirements, policies, procedures, and guidelines.

6.6.1 Subtask 1 – COMSATCOM Engineering. Warfighters often require new or unique COMSATCOM capabilities. The COMSATCOM Center is responsible for engineering and designing net-centric commercial FSS and MSS solutions including satellite bandwidth, teleport services, terrestrial backhaul circuits, management and control, and unique security and legal requirements (e.g., TT&C encryption requirements, landing rights, host nation agreements).

The COMSATCOM Center requires the following engineering support:

a) Develop and review technical requirements for FSS and MSS to include end-to-end services.

b) Document Functional Specifications for large customer requirements.

c) Review customer Concept of Operations.

d) Assess customer requirements and requirement documents.

e) Develop link budgets, related network and transponder loading and performance estimates based on customer requirements.

f) Analyze customer communication requirements in their operational context.

g) Assist customers to develop and document technical requirements for space segment, teleport services, IA, and terrestrial segments.

h) As a technical advisor, assist the Government engineer with the evaluation of the vendors technical proposals by, comparing, contrasting, and advising the government in analyzing all technical solutions submitted by vendors’ and accepted by the Government to include unsolicited proposals.

i) Provide input an analysis to the Government for the development of IGCEs.

j) Provide input and analysis to assist the Government in determining to what degree proposals satisfy the technical requirements and provide recommendations on the proposals so that tradeoffs can be made.

6.6.2 Subtask 2 – COMSATCOM Integration Requirements. COMSATCOM networks, unlike terrestrial networks, have different requirements to address constraints such as capacity, performance, interoperability, security, and integration. The contractor shall develop an understanding of these requirements to enable GIG communications across satellite links and infrastructure. Within DoD COMSATCOM systems, the objective is to provide dynamic, end-to-end interoperability, security, availability, and accessibility for GIG users. The contractor shall evaluate COMSATCOM requirements to include coverage, capacity, portability, network operations, protection/IA and flexibility/optimization to support the Joint Warfighter. The contractor shall analyze the COMSATCOM systems within the described requirements to ensure the value-added and systems engineering support and services produce both scalable solutions for requirements and adaptable architectures.

6.6.3 Subtask 3 – COMSATCOM Performance Assessments. The contractor shall evaluate and engineer COMSATCOM network performance parameters in order to optimize performance across satellite links. Satellite links are limited in bandwidth and introduce high latency causing inefficiencies and limitations in communications.

This latency affects communications using the connection-based transmission control protocol/internet protocol (TCP/IP). Various mechanisms to include Performance Enhancing Proxies and traffic shaping tools shall be investigated to enhance end-to-end performance.

6.6.4 Subtask 4 – COMSATCOM IA Integration. The integration of IA mechanisms preventing malicious compromise of critical Warfighter communications systems is the first order of infrastructure protection.

COMSATCOM systems having multiple interfaces to various GIG systems pose vulnerability concerns and should one of these system be compromised the effect would disrupt or spread to other systems. The contractor shall identify, assess, and develop mitigation mechanisms for such vulnerabilities to ensure system availability. The contractor shall engineer IA requirements and respective security mechanisms across each interface of COMSATCOM systems. The COMSATCOM Center requires the following support:

a) Analyze vendor proposals and assess IA compliance levels.

b) Assess risks resulting from non-compliance and develop risk mitigation plans.

c) Develop recommendations for vendors not compliant and/or make improvements.

d) Support preparation of Designated Approval Authority (DAA) approval memorandums.

e) Support preparation of DAA briefings.

f) Prepare user acceptance memorandums.

g) Track IA compliance over time.

h) Review and assess draft IA policy.

i) Capture and analyze IA metrics and process.

j) Assist in determining the levels of IA necessary to protect the operations and assets of COMSATCOM

(based upon the Mission Assurance Category for the mission).

k) Provide support to the Government in managing and documenting the IA evaluation process.

l) Ensure customer IA requirements are included in the customer-ordering documents.

m) Conduct and document results of IA evaluations of COMSATCOM vendor technical proposals.

n) Coordinate results of IA evaluations with commercial SATCOM DAA.

o) Identify and document new and additional IA requirements.

p) Conduct an analysis of requirements and provide this information to the COMSATCOM Center so the

Government can take proactive steps to integrate these requirements, enhancing the process, and ensuring customers are in compliance with DoD and DISA RMF polices and directives.

q) Provide compliance monitoring, and review the results of such monitoring to ensure potential vendors are efficiently using services procured.

r) Act as the primary IA technical advisor by providing technical and administrative support to COMSATCOM Center concerning IA requirements for COMSATCOM task order/contracts.

• IA evaluation documentation

• Link budget analysis

• Drafts of Functional Specifications

• Minimum Security Controls for Information Systems compliance matrices

• Briefings for the DISA Chief Information Officer, the DAA

Note: The embedded document at the beginning of paragraph 6 provides historical frequency/level of effort for the

6.7 Task 7 - COMSATCOM Economic Analysis and Market Research. (FFP)

Senior Program Analyst-1920 hours (1 FTE) Functional Analyst - 1920 hours (1 FTE)

The contractor shall provide COMSATCOM economic analyses and market research to the COMSATCOM Center to include:

a) Identifying DoD fixed and mobile COMSATCOM service requirements through both historical usage and market analysis

b) Assess COMSATCOM analysis and reports to determine future supply and demand and cost implications

c) Performing AoA and CBA of COMSATCOM procurement mechanisms to determine the recommended acquisition strategy

d) Conduct independent market research of COMSATCOM service providers, resellers, and integrators to help evaluate alternative acquisition strategies and SATCOM architectures.

6.7.1 Subtask 1 - COMSATCOM Reports

The contractor shall assist in the development of internal and external reports for the COMSATCOM Center (e.g., United States Strategic Command (USSTRATCOM) Annual Commercial SATCOM Utilization Report). The reports will identify DoD fixed and mobile COMSATCOM service requirements from both historical usage and market analysis. This ensures the COMSATCOM Center provides network-centric capabilities to the Warfighter that evolve with market trends.

6.7.2 Subtask 2 – Data Management

The contractor shall provide support to assist in the development of a data management strategy and implementation of a solution to enable access to data across the COMSATCOM Center organization. This shall include initial assessment(s) of the data requirements for the COMSATCOM Center business operations, identification of resources required, and development and delivery of a COMSATCOM Center integrated data repository; in accordance with applicable information management directives.

Deliverable:

• USSTRATCOM Annual Commercial SATCOM Utilization Report

• Market Research Reports

Note: The embedded document at the beginning of paragraph 6 provides historical frequency/level of effort for the

6.8 Task 8 - Training Support. (Optional) (FFP)

Minimum labor category/hours to be proposed:

Trainer - 1920 hours (1 FTE)

The contractor shall establish and maintain a partner-focused working relationship among customers, DISA, Industry, and vendors. Develop and deliver technical support and training for potential users and facilitate their use of the DoD provisioning process to include; planning and management tools training and assistance for DoD, Joint, or Service provided applications and other software supporting SSC operations, maintain a modular comprehensive customer education and outreach program consisting of briefings, templates, frequently asked questions, checklists, brochures, and instructions that detail the steps in the process and explain what the customer needs to provide in order for the COMSATCOM Center to successfully implement their requirement. Analyze customer service surveys and work with the Government lead to develop/implement ways to improve customer relationships based on survey results. The contractor shall provide training support which shall include the following:

a) Developing system documentation

b) Developing training materials

c) Configuration management

d) System testing

e) Installation of any production suite

Types of Training Classes:

• SATCOM 101: 20-30 attendees (4-6 hours per training session)

• Training Materials

Note: The embedded document at the beginning of paragraph 6 provides historical frequency/level of effort for the task areas within the PWS.

6.9 Task 9 - Operational Support Requirements. (FFP)

Minimum Labor Category/hours to be proposed:

Operations Planning Analyst I - 1920 hours (1 FTE) Sr. Information Technical Expert - 6720 hours (3.5 FTEs)

6.9.1 Subtask 1 – Contractors that support activities at the RSSC locations (4); RSSC CONUS in Tampa, FL, RSSC PACIFIC in Oahu, Hawaii and RSSC EUROPE in Stuttgart, Germany shall have TOP SECRET SCI ELIGIBILITY and RSSC-WEST at Peterson AFB, Colorado Springs, CO shall have a TOP SECRET SCI at the time of proposal submission and at the time of hire. Contractors at RSSC-WEST at Peterson AFB, Colorado Springs, CO will have access to JWICs and TOP SECRET SCI is required due to the facility requirements. Contractors supporting this task will have access to classified information and will require access to SIPRNet to perform duties. Contractors shall generate continuous and direct COMSATCOM operational (24X7) support to the SATCOM Operational Manager and DISA Command Center:

a) Monitor communications status for all task orders

b) Coordinate anomalies and Electro-magnetic Interference (EMI) reporting, tracking, and resolution and compile a weekly summaries of outages from all sources

c) Maintain and disseminate global situational awareness…