Redacted_Justification.doc

J&A MFR

Subject: MIPR # MIPLSIT1311904 In Accordance With FAR Part 13.106-1(b)(1)(i), the contracting officer may solicit from only one source if the contracting officer determines that the circumstances of the contract action deem only once source reasonably available, e.g. urgency, licensing agreements, brand name, or industrial mobilization.

Defense Commissary Agency (DeCA) is requesting the purchase of TASKE Software and Total Care Maintenance Subscription Support for Enterprise Service Desk. Period of Performance (PoP) is the date of purchase through one year with three, one-year option periods.

DISA/DITCO/PLD intends to award a sole source award to TASKE Technology Inc., a large business. A solicitation will be advertised on FedBizOpps (FBO) and sent to TASKE Technology for an open market quote. DeCA currently has TASKE Total Care software. Using the current vendor, TASKE Technology, will avoid potential downtime and additional training that might result from installing new software for this purpose. DeCA is re-licensing this product to work with the Cisco Contact Center Express Unified Contact Center Express (UCCX) Automatic Call Distributor (ACD). The Unified Contact Center Express does not provide the detailed, easily tailored, and detailed reporting that is available in the TASKE product. Specifically, the key features mean contact center managers, supervisors, and team leads using TASKE Contact can respond rapidly to changing call volumes and resource availability using the real-time reporting capability, and review key events that have transpired during the day using the review module. Using the historical report ensures compliance with DeCA SLAs, facilitates review of agent performance and enhances customer service. Currently, TASKE Technology is the only company offering this product and does not have any resellers, making this requirement sole-source. This product is proprietary and not available from any vendor other than TASKE Technology, the Original Equipment Manufacturer (OEM) of the TASKE products currently in use at DeCA.

Based on documentation provided, a determination is made that this justification is accurate and complete to the best of my knowledge and belief.