HC101320QA605 TESTING REQUIRMENTS.docx

HC101320QA605 TESTING REQUIRMENTS:

1.1 TRUNKING SERVICES SHALL BE EXTENDED FROM A LOCAL HAMPTON ROADS CENTRAL OFFICE (CO) SWITCH HAVING THE CAPABILITY TO GROUP A MAXIMUM OF 20 PRI INTO A SINGLE NFAS CONFIGURATION.

1.2 PRI TRUNK FACILITY SETUP/CONFIGURATION FOR NAVAL FACILITIES ENGINEERING COMMAND, 6506 HAMPTON BLVD, NORFOLK, VA 23508-1212 (A). THE ISDN TRUNKS SHALL BE SETUP TO SUPPORT CALL-BY-CALL (CBC) SERVICE SELECTION ON A PER CALL BASIS IN AN ASCENDING SEQUENTIAL HUNT PATTERN. THE PRI TRUNKS SHALL TRANSPORT CUSTOMER INFORMATION IN THE FORM OF CIRCUIT SWITCHED VOICE, VIDEO OR DATA AT 64KBPS OVER ANY B-CHANNEL.

(B). ALL TRUNKS SHALL BE CONFIGURED FOR CLEAR CHANNEL SIGNALING. THE ISDN PRI TRUNK SHALL BE CONFIGURED TO SUPPORT CIRCUIT SWITCHING OF (DATA MODE-0, 64 KBPS CLEAR CHANNEL SIGNALING CALLS.

(C.) THE T-1/DS1 TRANSPORT CIRCUITS SHALL BE CONFIGURED FOR EXTENDED SUPER FRAME (ESF) USING BINARY 8-ZERO SUBSTITUTION (B8ZS) LINE CODING AND TERMINATED IN A DSX SMARTJACK (RJ-45 CONNECTOR) FOR NAVAL FACILITIES ENGINEERING COMMAND, 6506 HAMPTON BLVD, NORFOLK, VA 23508-1212

1.3 PRI TRUNKING INSTLLATION AT NAVAL FACILITIES ENGINEERING COMMAND, 6506 HAMPTON BLVD, NORFOLK, VA 23508-1212

1.4 DIOD NUMBER ASIGNMENTS FOR NAVAL FACILITIES ENGINEERING COMMAND, 6506 HAMPTON BLVD, NORFOLK, VA 23508-1212: 757-322-4000 THROUGH 757-322-4999, 757-322-8000 THROUGH 757-322-8999.

(A). IT IS THE GOVERNMENTS INTENT TO RESERVE THE FOLLOWING NUMBER RANGES: 757-322-4000 THROUGH 757-322-4999, 757-322-8000 THROUGH 757 322-8999 (2000 DIOD) NUMBERS SHALL BE ACTIVATED OVER THE THREE (3) ISDN-PRI TRUNKS

2.1 SPECIFIC DIALING CAPABILITIES:

(A). THE CONTRACTOR SHALL PROVIDE ACCESS TO EXISTING TOLL FREE NUMBERS AND MAINTAIN ALL EXISTING/ESTABLISHED DID HUNT GROUPS.

(B). THE CONTRACTOR SHALL PROVIDE LOCAL EXCHANGE, LONG DISTANCE AND INTERNATIONAL OPERATOR ACCESS/ASSISTANCE.

(C). THE CONTRACTOR SHALL PROVIDE LOCAL DIRECTORY ASSISTANCE VIA ACCESS TO 411 AND LONG DISTANCE DIRECTORY SERVICE TO NPA-555. THE LONG DISTANCE WILL BE PROVIDED BY NETWORX UNIVERSAL PROVIDED BY VERIZON BUSINESS, PIC 222.

(D). THE LOCAL CALLING AREA WILL REMAIN UNCHANGED FROM THE PRESENT BOUNDARIES (AS SUPPORTED BY WINDSTREAM GOVERNMENT SERVICES AND VERIZON) UNTIL SUCH TIME THAT THE NEW VENDOR TRANSITIONS TO PROVIDING SERVICE DIRECTLY FROM THEIR NETWORK. WHEN/IF THE NETWORK EXTENSION IS TRANSITIONED DIRECTLY TO THE NEW VENDOR, THE LOCAL DIALING WILL INCREASE TO COVER THE ENTIRE HAMPTON ROADS REGION (EXCLUDING FRANKLIN). THE LOCAL CALLING AREA SHALL NOT BE DECREASED (RELATIVE TO THE VERIZON AND/OR WINDSTREAM GOVERNMENT SERVICES PRESENT LOCAL AREA BOUNDARIES).

2.2 SUPPORT SERVICES:

(A). THE CONTRACTOR SHALL PROVIDE 24 HOUR, 7 DAYS A WEEK NETWORK ASSISTANCE AND SUPPORT (OPERATION AND MAINTENANCE). THE CONTRACTOR SHALL IDENTIFY A SINGLE POINT OF CONTACT FOR TECHNICAL SUPPORT.

(B). ALL SERVICE REQUEST WILL BE ACTED ON WITHIN 30 MINUTES FROM NOTIFICATION. IN THE EVENT THAT A SERVICE REQUEST CANNOT BE RESOLVED WITHOUT DISPATCHING A TECHNICIAN, THE CONTRACTOR SHALL PROVIDE THE FOLLOWING RESPONSE RELATIVE TO THE SEVERITY OF THE PROBLEM.

(1). MINOR - A MINOR OUTAGE IS DEFINED AS LOSS OF SERVICE AFFECTING 1 OR 2 LINES PER TRUNK. IN RESPONSE TO A MINOR PROBLEM, A TECHNICIAN SHALL BE DISPATCHED AND ON-SITE WITHIN 8 HOURS OR LESS.

(2). MAJOR - A MAJOR OUTAGE IS DEFINED TO BE A BUSINESS AFFECTING OUTAGE OF TROUBLE AFFECTING SERVICE, BUT NOT A COMPLETE LOSS OF SERVICE. IN RESPONSE TO A MAJOR PROBLEM, A TECHNICIAN SHALL BE DISPATCHED AND ON-SITE WITHIN 2 HOURS OR LESS.

(3) CRITICAL - A CRITICAL OUTAGE IS DEFINED AS A COMPLETE LOSS OF SERVICE (CASTASTROPHIC FAILURE). IN RESPONSE TO A CRITICAL PROBLEM, A TECHNICIAN SHALL BE DISPATCHED AND ON SITE WITH ONE HOUR OR LESS.

(4.) THE CONTRACTOR SHALL PROVIDE QUARTERLY TRAFFIC STUDIES ON ALL TRUNKS.

(5). THE COSTS FOR THESE SUPPORT SERVICES ARE TO BE INCLUDED IN QUOTES FOR PRI SERVICES (THERE SHALL BE NO ADDITIONAL CHARGE TO THE GOVERNMENT.

2.3 TOLL FREE SERVICES:

(A). THE CONTRACTOR SHALL TRANSITION ALL EXISTING TOLL FREE SERVICES (E.G., 800 NUMBERS) PRESENTLY SUPPORTED OVER COMMERCIAL TRUNKS TO THE NEW TRUNKS AND CONFIGURE HUNT GROUPS AS REQUIRED.