HC1013-21-R-0016 Attachment 1 PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

as of July 15, 2021

Contract Number: TBD

Task Order Number: TBD

Contractor Name: TBD

Tracking Number: HC1013-21-R-0016

Follow-on to Previous Contract and

Task Order Number:

HC1013-18-P-0003

1. Contracting Officer’s Representative (COR).

a. Primary COR.

Name: Brendan Lyons

Organization: George C. Marshall Center (GCMC)

Department of Defense Activity

Address Code (DoDAAC):

HQ0236

Address: GernackerStr2 Garmisch-Partenkirchen 82467 DE

Phone Number: 314402595

E-Mail Address: brendan.lyons@marshallcenter.org

b. Alternate COR.

Name: Greg Nicoson

Organization: George C. Marshall Center

DoDAAC: HQ0236

Address: GernackerStr2 Garmisch-Partenkirchen 82467 DE

Phone Number: 3144402299

E-Mail Address: greg.nicoson@marshallcenter.org

2. Contract. Internet Service Provider (ISP) Services at the George C. Marshall Center – Garmisch-Partenkirchen

Germany.

3. Background. The George C. Marshall European Center for Security Studies is soliciting proposals through

Defense Information Technology Contracting Organization (DITCO) for a dedicated Internet connection and associated services. GCMC provides Internet services for its staff and participants through a commercial provider, vice using the United States (U.S.) Department of Defense (DoD) Global Information Grid. The successful Vendor shall be expected to interface with the existing network infrastructure and replace the current vendor hardware and configuration with no more than 1-hour downtime during the cut-over period.

4. Objectives. Provide direct internet access at a speed of at least 1Gigabyte (GB) to Marshall Center staff and participant use.

5. Scope. The service provider shall provide data connection to the Marshall Center with speeds equal to or greater than 1GB. Connectivity shall be provided to GernackerStr2 82467 Garmisch-Partenkirchen Germany BLDG 101

RM 110 (Data center).

6. Performance Requirements.

6.1 Task 1 – Project Cabling: All facilities between vendor's commercial communications interface point and termination location shall be provided by contractor. All cables shall be run in accordance with local site standards

(i.e. State, County, City and U.S. Department of Defense (DoD) standards).

6.2 Task 2 - Telecommunications Service: The contractor shall provide end termination equipment in the Marshall

Center server room (Gernackerstrasse 2, Bldg 101, Room 106, 82467 Garmisch-Partenkirchen, Germany). End termination interface will be RJ-45 Ethernet or LC fiber.

6.3 Task 3 – Bandwidth/Internet Protocol (IP) Addressing: The contractor shall provide Internet access 24 hours a day, 7 days a week with no more than a 2% downtime. The circuit bandwidth shall be 1GB or higher. The vendor shall provide at least thirty-two (32) static IP addresses.

6.4 Task 4 - Domain Name Service (DNS): The contractor shall register and publish the marshallcenter.org domain publicly, provide public DNS services for the Marshall Center network and publish DNS addresses for Marshall

Center services that have public DNS addresses, such as email and web services.

6.5 Task 5 - Customer Support: The contractor shall present the Network Manager with phone numbers and contacts of Network Operations Center (NOC) personnel, monitor the circuit and provide a 24/7 technical support hotline.

7. Performance Standards.

Performance Standard Acceptable Quality Level (AQL) Method of Surveillance

Task 1 – Project Cabling Performance occurs with no required re-performance or re-work 90% of the time. Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection of deliverable products.

Task 2 –

Telecommunications

Service

Performance occurs with no required re-performance or re-work 90% of the time. Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection of deliverable products.

Task 3 – Bandwidth/IP

Addressing

Not less than 95% of the contracted bandwidth.

Minimum of 98% circuit uptime.

Routine inspection of deliverable products.

Task 4 – Domain Name

Service

Publicly published domain names shall be available

99% of the time. New names shall be published within

24 hours.

Routine inspection of deliverable products.

Task 5 – Customer Support Vendor must respond to reported outages within 1 hour, Internet connection must be restored within 2 hours of vendor notification.

Routine inspection of deliverable products.

8. Incentives. Not Applicable (N/A).

9. Place of Performance. George C. Marshall Center Gernackerstr 2 GAP DE 82467 BLDG 101 RM 110. To get on Sheridan Kaserne, the contractor personnel shall coordinate a specific date and time in advance via email with the

COR. The contractor personnel shall bring either a passport or a national ID card (personalausweiss) so they can be signed onto the facility by the COR or his representative.

10. Period of Performance. The base contract will be 365 days after contract award with four (4) 12-month option periods. The Government is not obligated to exercise the options. In the event of a Government shutdown, and as directed by the COR, the contractor shall continue performance in emergency or mission essential conditions.

Base Year: 01 September 2021 - 31 August 2022

Option Period 1: 01 September 2022 - 31 August 2023

Option Period 2: 01 September 2023 - 31 August 2024

Option Period 3: 01 September 2024 - 31 August 2025

Option Period 4: 01 September 2025 - 31 August 2026

11. Delivery Schedule.

12. Security Requirements. The following security requirements shall apply to this effort.

12.1 Facility Security Clearance. The work to be performed under this contract/order is unclassified and shall be completed at the George C. Marshall facility only. No contractor facility clearance is required. There are no security clearance requirements.

12.2 Information Security and other miscellaneous requirements.

12.2.1 Contractor personnel shall comply with all local security requirements including entry and exit control for personnel and property at the Government facility.

12.2.2 Contractor employees shall be required to comply with all Government security regulations and requirements.

Initial and periodic safety and security training and briefings will be provided by Government security personnel.

Failure to comply with Government security regulations and requirements shall require the company to provide the

Government with a written remediation/corrective action plan; furthermore, failure to comply with such requirements can be cause for removal and the contractor will not be able to provide service on this contract/order.

12.2.3 Contractor employees with an incident report in Joint Personnel Adjudication System who have had their access to classified suspended will not be permitted to provide to fill positions requiring access to classified information on a Defense Information Systems Agency (DISA) contract/order.

12.2.4 The Contractor shall not divulge any information, classified or unclassified, about DoD files, data processing activities or functions, user identifications, passwords, or any other knowledge that may be gained, to anyone who is not authorized to have access to such information. The Contractor shall observe and comply with the security provisions in effect at the DoD facility. Identification shall be worn and displayed as required.

12.2.5 DISA retains the right to request removal of contractor personnel regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interest of the Government.

12.2.6 Contractor personnel shall generate or handle documents that contain For Official Use Only information at the [Contractor and/or Government] facility. Contractor shall have access to generate and handle classified material only at the location(s) listed in the place of performance section of this document. All contractor deliverables shall be marked in accordance with DoDM 5200.1, Vol. 3, Vol. 4, Information Security, DoD 5400.7-R, Freedom of

Information Act Program, unless otherwise directed by the Government. The contractor shall comply with the provisions of the DoD Industrial Security Manual for handling classified material and producing deliverables. The contractor shall comply with DISA Instruction 630-230-19.

12.2.7 The Contractor shall afford the Government access to the contractor’s facilities, installations, operations, documentation, databases and personnel used in performance of the contract/order. Access shall be provided to the extent required to carry out a program of IT inspection (to include vulnerability testing), investigation and audit to safeguard against threats and hazards to the integrity, availability and confidentiality of data or to the function of information technology systems operated on behalf of DISA or DoD, and to preserve evidence of computer crime.

13. Other Pertinent Information or Special Considerations.

a. Identification of Possible Follow-on Work. Under current planning this service will continue two option

PWS

Task#

Deliverable Title Format Due Date Distribution/Copies Frequency and

Remarks

6.1 Bandwidth

Utilization Report

Contractor-

Determined

Format

Upon contract award

Standard Distribution* Monthly

* Standard Distribution: 1copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

years after one base year.

b. Identification of Potential Conflicts of Interest (COI). No known COIs exist.

c. Identification of Non-Disclosure Requirements. There are no known NDA requirements at this time.

d. Packaging, Packing and Shipping Instructions. N/A.

e. Inspection and Acceptance Criteria. There are no additional inspection requirements other than those stated above.

f. Property Accountability. N/A.

g. Supply Chain Risk Management (SCRM). N/A.

14. Section 508 Accessibility Standards. N/A