Hannel Retrivers PWS 5 NOV 2024v1.pdf

PERFORMANCE WORK STATEMENT (PWS)

Hanel Lifts Preventative Maintenance and Repairs Services

Army Field Support Battalion-Liberty, Fort Liberty, NC

PART I

GENERAL INFORMATION

1. GENERAL: This is a non-personnel services contract to provide preventative maintenance (PM) and Repair Services to seven (7) Hanel Lifters at the Installation Supply Support Activity, Fort Liberty. These lifters serve as the Installation Supply Support Activity’s (ISSA) high-tech system for storage organization and materials handling that saves time, storage space and money while making workflows much more efficient.

1.1 Description of Services/Introduction: The vendor shall provide preventative maintenance and repair for the ISSA’s Hanel Lifters. The vendor shall perform to the standards in this contract.

1.2 Background: The Army Field Support Battalion (AFSBn) Liberty, purchased 7 of these Hanel Lifters back in 2016 in order to make the ISSA more efficient at providing effective and efficient service to the Warfighter. The lifters save the ISSA storage space, provide a solution to maintain an optimal parts management, and an ergonomic design tha minimizes the physical strain for the employees. The lifters originally came with their own manufacture’s warranty which since has expired. A PM and repair service agreement is required to ensure the lifters continue to function at an optimal level thereby reducing downtime. By reducing downtime, the Warfighter will receive requested critical parts in a timely manner.

Patterson Pope is the only local vendor with trained technicians capable to provide the maintenance necessary to assure that the equipment is in productive condition at all times thus eliminating nonproductive downtime, reducing maintenance costs, extending equipment life, and protecting the investment that the equipment was purchased for initially

1.3 Objectives: To perform in a professional manner with insured personnel the complete maintenance and repairs as outlined within the specifications section of this PWS, Part 5.

1.4 Scope: The Contractor shall accomplish the required services by providing all required labor (experienced, insured, and licensed personnel), equipment and materials to maintain the lifters in working order.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months with four (4) 12-month option years. The base year shall begin upon acceptance of contract.

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence or rework of prior repairs or parts replacement.

T he contractor’s quality control program is the means by which assurances are provided that the work performed complies with the requirement of the contract. The Quality Control Plan (QCP) is to be delivered within 30 days after contract award to the Contracting Officer (KO) and the Contracting Officer Representative (COR) for approval and within 5 days when changes are made thereafter. After acceptance of the QCP, the contractor shall receive the KO’s acceptance in writing of any proposed change to the submitted QCP.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0730 – 1600, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The contractor will not be reimbursed when the government facility is closed for the above reasons.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Fort Liberty ISSA, Bldg Y-5015, MMD Blvd Fort Liberty, North Carolina.

1.6.6 Security Requirements: This rigorous regulatory framework governs the activities of contractor personnel operating within Army-controlled installations, facilities, or areas. Absolute adherence to the directives issued by installation, facility, and area commanders is mandatory for all contractor and subcontractor employees. The contractor bears the onus of furnishing exhaustive information to facilitate background checks as mandated by the installation's Provost Marshal Office, Director of Emergency Services, and Security Office. Furthermore, the Contractor's workforce is required to strictly comply with all personal identity verification prerequisites delineated by the Department of Defense (DOD), Headquarters Department of the Army (HQDA), or pertinent local statutes. The Government reserves the prerogative to impose modifications to contractor security protocols or procedures, including revisions necessitated by fluctuations in the Force Protection Condition, in addition to alterations sanctioned by the contract's change clause.

1.6.6.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use during the duration of this contract.

1.6.6.2 Verification of Employment Eligibility: E-Verify, an advanced Internet-based system, is utilized to meticulously cross-reference an employee's Form I-9 Employment Eligibility Verification data with records from the U.S. Department of Homeland Security and Social Security Administration, thereby validating employment eligibility. The U.S. Department of Homeland Security actively combats unauthorized employment, and companies leveraging E-Verify significantly bolster these enforcement efforts. Every U.S. employer, irrespective of citizenship status, is legally mandated to meticulously complete and retain a Form I-9 for each individual employed within the United States, ensuring compliance through meticulous documentation scrutiny. Employers bear the responsibility of meticulously verifying the authenticity and relevance of submitted documents, with a comprehensive list of acceptable documents provided on the final page of the form. Employers embroiled in federal contracts or subcontracts incorporating the Federal Acquisition Regulation E-Verify clause are obligated to seamlessly integrate E- Verify into their employment processes without exception.

1.6.7 Special Qualifications: Contractor personnel performing work under this contract and associated sub-contractor employees must be a Hanel Certified Tecnician.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following personnel are considered key personnel by the government:

Contract Manager, Alternate Contract Manager, and Hanel Certified Technician. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0730 to 1600, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.11 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. All contractor personnel are required to wear appropriate clearly identifiable badges that annotiate name and company name at all times while working on the installation. During any phone support services the respondent of such calls shall indentify their name and contact information for quality control purposes.

1.6.12 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.13 PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30 days starting phase in and 60 days for phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2 Facilities: N/A

3.3 Utilities: N/A

3.4 Equipment: N/A

3.5 Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract.

PART 5

SPECIFIC TASKS

5. Specific Tasks: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, engineering and other items and non-personal services necessary to perform the full-service maintenance and repairs. Specific tasks to be performed by the contractor include:

5.1 The contractor will start work within three (3) days of contract award and be able to start maintenance and repairs no later than thirty (30) days afterward.

5.2 The contractor shall perform the following tasks under the maintenance part of this contract.

5.2.1 Provide, at a minimum, one yearly service call for each device as a Preventive Maintenance (PM) service to ensure that equipment is maintained to factory standards and in good working condition.

5.2.2 Clean the equipment, when necessary to maintain them in working order.

5.2.3 Lubricate chains and mechanical parts and make minor adjustments as needed.

5.2.4 Inspect the electrical chassis, wiring and safety items.

5.2.5 Make recommendations of next required steps for maintenance.

5.3 The contractor shall perform the following tasks under the repair part of this contract

5.3.1 Upon notification by the COR that a repair is needed, the contractor shall have a service technician arrive at customer location within 24 business hours of issue notification.

5.3.2 Once on site the contract will perform a thorough inspection of the equipment to identify the issue.

Upon completion of the assessment, the contractor shall notify the COR if the issue requires new parts or will take more than 24 hours to accomplish.

5.3.3 Perform repairs in accordance with the manufacturer’s instructions.

5.4 The Contractor shall test Hanel Lean Lifts mechanical functionality for serviceability and performance upon completion of maintenance, repair, and parts installation.

5.5 Warranties: A warranty on workmanship for one year must be provided, in writing. Manufacturer’s warranty on parts and/or materials must be provided at the time of work completion.

5.6 Contractor shall provide experienced and insured Hanel Lift Certified service technician personal that are able to gain entry to Fort Liberty by passing Access Control Point screening.

5.7 Contractor shall pre-screen applicants using E-Verify Program. The Vendor must pre-screen applicants using the E-verify Program http://www.dhs.gov/E-Verify website to meet the established employment eligibility requirements. The Contractor shall ensure that the applicant has two (2) valid forms of government issued identification.

5.8 The Contractor shall clean work area of all materials generated upon completion of work. Safety will be the number one concern while using power and hand tools at all times. All debris will be removed on a daily basis in each area.

5.9. CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also know as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

Regulations:

DoD Manual 5200.08 Volume 3, Physical Security Program: Access to DoD Installations

Army Regulation 190-13, The Army Physical Security Program

Army Regulation 525-2, The Army Protection Program

PART 7

TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3. Attachement 3/Technical Exhibit 3 – Equipment Listing

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

0BStandard Performance Threshold

Method of Surveillance

PRS # 1

Upon notification by the COR of a repair is needed, the contractor shall have a service technician arrive at customer location within 24 business hours of issue notification.

The contractor technician arrived to the location where the service is required within 24 hours.

No more than one occasion (per month) that the technician does not arrive within the 24 hour period.

Random sampling based on equipment operation.

PRS # 2

Perform a thorough inspection of the equipment to identify the issue. The contractor shall notify the COR if the issue requires new parts or will take more than 24 hours to accomplish.

Ensure that the lifters are inspected thoroughly to identify critical parts required to maintain them in working order.

No more than one occasion (per month) that the technician fails to identify a faulty part and the lifter does down due to that part.

Random sampling based on equipment operation.

PRS # 3

Provide, at a minimum, one yearly service call for each device as a Preventive Maintenance (PM) service to ensure that equipment is maintained to factory standards and in good working condition.

The contract provides a preventive maintenance service which maints that lifter working.

Preventive Maintenance is not provided within the contract period.

Validated by records of inspections.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To Inspections Report as required after inspections 1 Paper or PDF Scan COR

Preventive Maintenance Report

As required after the preventive maintenance is completed

1 (per lift) Paper or Scan COR

TECHNICAL EXHIBIT 3

Equipment Listing

Item Number

Manufacturer Model (Type) Location Serial Number

1 Hanel Storage Systems

Lean-Lift 2460-

Bldg Y5015, MMD BLDG

Fort Liberty, NC

426.668*1

2 Hanel Storage Systems

Lean-Lift 2460-

Bldg Y5015, MMD BLDG

Fort Liberty, NC

426.668*2

3 Hanel Storage Systems

Lean-Lift 2460-

Bldg Y5015, MMD BLDG

Fort Liberty, NC

426.668*3

4 Hanel Storage Systems

Lean-Lift 2460-

Bldg Y5015, MMD BLDG

Fort Liberty, NC

426.668*4

5 Hanel Storage Systems

Lean-Lift 2460-

Bldg Y5015, MMD BLDG

Fort Liberty, NC

426.668*5

6 Hanel Storage Systems

Lean-Lift 2460-

Bldg Y5015, MMD BLDG

Fort Liberty, NC

428.464*1

7 Hanel Storage Systems

Lean-Lift 2460-

Bldg Y5015, MMD BLDG

Fort Liberty, NC

428.464*2