The file's text, extracted by GovTribe without its formatting.
Attachment 4
Small Business Travel Area 2 (SBTA 2)
Site Data Sheet
| Main Site Name: |
| Maxwell AFB |
| 1. Gross Number of domestic air/rail tickets. |
| 10646 |
| 2. Gross Number of international air/rail tickets. |
| 1826 |
| 3. Gross Number of air/rail tickets. |
| 12472 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 3171 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 125 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 3655 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 1733 |
| 9. Gross Number of tickets issued via Traditional. |
| 7084 |
| 10. Percentage of total tickets issued via DTS. |
| 29 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 14 |
| 12. Percentage of total tickets issued via Traditional. |
| 57 |
| 13. Number of refunds, exchanges and voids. |
| 0 |
| 14. Number of tickets reissued after ticket issuance to include en-route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 0 |
| 16. Number of tickets issued electronically versus paper. |
| 0 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 0 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 0 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 0 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 27 |
| 22. Percentage of tickets utilizing IBA billing. |
| 73 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| 1. Gross Number of domestic air/rail tickets. |
| 4567 |
| 2. Gross Number of international air/rail tickets. |
| 1198 |
| 3. Gross Number of air/rail tickets. |
| 5765 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 1546 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 0 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 1778 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 654 |
| 9. Gross Number of tickets issued via Traditional. |
| 3333 |
| 10. Percentage of total tickets issued via DTS. |
| 31 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 11 |
| 12. Percentage of total tickets issued via Traditional. |
| 58 |
| 13. Number of refunds, exchanges and voids. |
| 0 |
| 14. Number of tickets reissued after ticket issuance to include en-route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 0 |
| 16. Number of tickets issued electronically versus paper. |
| 5765 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 100 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 0 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 0 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 20 |
| 22. Percentage of tickets utilizing IBA billing. |
| 80 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name: |
| Tyndall AFB |
| 1. Gross Number of domestic air/rail tickets. |
| 6556 |
| 2. Gross Number of international air/rail tickets. |
| 720 |
| 3. Gross Number of air/rail tickets. |
| 7276 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 2735 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 0 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 1548 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 3339 |
| 9. Gross Number of tickets issued via Traditional. |
| 2389 |
| 10. Percentage of total tickets issued via DTS. |
| 21 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 46 |
| 12. Percentage of total tickets issued via Traditional. |
| 33 |
| 13. Number of refunds, exchanges and voids. |
| 1395 |
| 14. Number of tickets reissued after ticket issuance to include en-route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 19 |
| 16. Number of tickets issued electronically versus paper. |
| 7276 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 100 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 0 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 0 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 8 |
| 22. Percentage of tickets utilizing IBA billing. |
| 92 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name: |
| Columbus AFB |
| 1. Gross Number of domestic air/rail tickets. |
| 1399 |
| 2. Gross Number of international air/rail tickets. |
| 93 |
| . Gross Number of air/rail tickets. |
| 1492 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 221 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 24 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 165 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 203 |
| 9. Gross Number of tickets issued via Traditional. |
| 1124 |
| 10. Percentage of total tickets issued via DTS. |
| 11 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 14 |
| 12. Percentage of total tickets issued via Traditional. |
| 75 |
| 13. Number of refunds, exchanges and voids. |
| 0 |
| 14. Number of tickets reissued after ticket issuance to include en-route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 0 |
| 16. Number of tickets issued electronically versus paper. |
| 0 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 0 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 0 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 0 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 22 |
| 22. Percentage of tickets utilizing IBA billing. |
| 78 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name: |
| Keesler AFB |
| 1. Gross Number of domestic air/rail tickets. |
| 6636 |
| 2. Gross Number of international air/rail tickets. |
| 1044 |
| 3. Gross Number of air/rail tickets. |
| 7680 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 1237 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 16 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 1346 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 447 |
| 9. Gross Number of tickets issued via Traditional. |
| 5887 |
| 10. Percentage of total tickets issued via DTS. |
| 18 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 6 |
| 12. Percentage of total tickets issued via Traditional. |
| 77 |
| 13. Number of refunds, exchanges and voids. |
| 0 |
| 14. Number of tickets reissued after ticket issuance to include en route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 0 |
| 16. Number of tickets issued electronically versus paper. |
| 0 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 0 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 0 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 0 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 41 |
| 22. Percentage of tickets utilizing IBA billing. |
| 59 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name: |
| Altus AFB |
| 1. Gross Number of domestic air/rail tickets. |
| 1343 |
| 2. Gross Number of international air/rail tickets. |
| 150 |
| 3. Gross Number of air/rail tickets. |
| 1493 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 461 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 0 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 79 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 532 |
| 9. Gross Number of tickets issued via Traditional. |
| 882 |
| 10. Percentage of total tickets issued via DTS. |
| 5 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 36 |
| 12. Percentage of total tickets issued via Traditional. |
| 59 |
| 13. Number of refunds, exchanges and voids. |
| 88 |
| 14. Number of tickets reissued after ticket issuance to include en-route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 6 |
| 16. Number of tickets issued electronically versus paper. |
| 1493 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 100 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 56 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 4 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 16 |
| 22. Percentage of tickets utilizing IBA billing. |
| 84 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name: |
| Vance AFB |
| 1. Gross Number of domestic air/rail tickets. |
| 1013 |
| 2. Gross Number of international air/rail tickets. |
| 74 |
| 3. Gross Number of air/rail tickets. |
| 1087 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 228 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 0 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 101 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 127 |
| 9. Gross Number of tickets issued via Traditional. |
| 859 |
| 10. Percentage of total tickets issued via DTS. |
| 9 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 12 |
| 12. Percentage of total tickets issued via Traditional. |
| 79 |
| 13. Number of refunds, exchanges and voids. |
| 69 |
| 14. Number of tickets reissued after ticket issuance to include en route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 0 |
| 16. Number of tickets issued electronically versus paper. |
| 1087 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 100 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 52 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 5 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 9 |
| 22. Percentage of tickets utilizing IBA billing. |
| 91 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name: |
| Goodfellow AFB |
| 1. Gross Number of domestic air/rail tickets. |
| 3690 |
| 2. Gross Number of international air/rail tickets. |
| 734 |
| 3. Gross Number of air/rail tickets. |
| 4424 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 428 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 211 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 353 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 657 |
| 9. Gross Number of tickets issued via Traditional. |
| 3414 |
| 10. Percentage of total tickets issued via DTS. |
| 8 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 15 |
| 12. Percentage of total tickets issued via Traditional. |
| 77 |
| 13. Number of refunds, exchanges and voids. |
| 0 |
| 14. Number of tickets reissued after ticket issuance to include en-route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 0 |
| 16. Number of tickets issued electronically versus paper. |
| 0 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 0 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 0 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 0 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 65 |
| 22. Percentage of tickets utilizing IBA billing. |
| 35 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name |
| Joint Base San Antonio – (Lackland AFB) |
| 1. Gross Number of domestic air/rail tickets. |
| 31431 |
| 2. Gross Number of international air/rail tickets. |
| 3706 |
| 3. Gross Number of air/rail tickets. |
| 35137 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 8506 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 0 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 6333 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 8221 |
| 9. Gross Number of tickets issued via Traditional. |
| 20583 |
| 10. Percentage of total tickets issued via DTS. |
| 18 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 23 |
| 12. Percentage of total tickets issued via Traditional. |
| 59 |
| 13. Number of refunds, exchanges and voids. |
| 2963 |
| 14. Number of tickets reissued after ticket issuance to include en-route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 0 |
| 16. Number of tickets issued electronically versus paper. |
| 35137 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 100 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 768 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 2 |
| 20. Number of bus charters. |
| 312 |
| 21. Percentage of tickets utilizing CBA billing. |
| 51 |
| 22. Percentage of tickets utilizing IBA billing. |
| 49 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name: |
| Joint Base San Antonio - Randolph AFB |
| 1. Gross Number of domestic air/rail tickets. |
| 14450 |
| 2. Gross Number of international air/rail tickets. |
| 1566 |
| 3. Gross Number of air/rail tickets. |
| 16016 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 5909 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 0 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 1140 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 11449 |
| 9. Gross Number of tickets issued via Traditional. |
| 3427 |
| 10. Percentage of total tickets issued via DTS. |
| 7 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 71 |
| 12. Percentage of total tickets issued via Traditional. |
| 21 |
| 13. Number of refunds, exchanges and voids. |
| 1875 |
| 14. Number of tickets reissued after ticket issuance to include en-route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 12 |
| 16. Number of tickets issued electronically versus paper. |
| 16016 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 100 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 1 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 0 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 16 |
| 22. Percentage of tickets utilizing IBA billing. |
| 84 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name: |
| Joint Base San Antonio –Ft Sam Houston |
| 1. Gross Number of domestic air/rail tickets issued for this location. |
| 24148 |
| 2. Gross Number of international air/rail tickets issued for this location. |
| 5552 |
| 3. Gross Number of air/rail tickets issued for this location. |
| 29700 |
| 4. Gross Number of tickets issued through DTS for this location, without CTO agent intervention. |
| 368 |
| 5. Number of refunds, exchanges and voids serviced by CTO agent for this location. |
| 4057 |
| 6. Percentage of overall transactions involving refunds, exchanges, and voids serviced by the CTO agent for this location. |
| 12 |
| 7. Number of tickets issued electronically versus paper serviced by CTO agent for this location. |
| 29039 |
| 8. Percentage of tickets issued electronically versus paper from overall transactions serviced by CTO agent for this location. |
| 98 |
| 9. Number of tickets issued for leisure in conjunction with official travel serviced by CTO agent for this location. |
| 380 |
| 10. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions serviced by CTO agent for this location. |
| 1 |
| 11. Number of car/hotel bookings with air/rail ticket involved serviced by CTO agent for this location. |
| 7642 |
| 12. Number of car/hotel only bookings (without an air segment) serviced by CTO agent for this location. |
| 0 |
| 13. Percentage of tickets issued by CTO agent for this location utilizing CBA billing. |
| 57.0 |
| 14. Percentage of tickets issued by CTO agent for this location utilizing IBA billing. |
| 43.0 |
| 15. Percentage of tickets issued by CTO agent for this location utilizing GTR/LOPA billing. |
| 0.0 |
Additional Comments: Ft Sam Houston will transition from its current contract at the end of contract expiration date to the successful Offeror in September 2011.
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name: |
| Laughlin AFB |
| 1. Gross Number of domestic air/rail tickets. |
| 1094 |
| 2. Gross Number of international air/rail tickets. |
| 95 |
| 3. Gross Number of air/rail tickets. |
| 1189 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 151 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 0 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 155 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 32 |
| 9. Gross Number of tickets issued via Traditional. |
| 1002 |
| 10. Percentage of total tickets issued via DTS. |
| 13 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 3 |
| 12. Percentage of total tickets issued via Traditional. |
| 84 |
| 13. Number of refunds, exchanges and voids. |
| 76 |
| 14. Number of tickets reissued after ticket issuance to include en-route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 0 |
| 16. Number of tickets issued electronically versus paper. |
| 1189 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 100 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 0 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 0 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 9 |
| 22. Percentage of tickets utilizing IBA billing. |
| 91 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.
| Main Site Name: |
| Sheppard AFB |
| 1. Gross Number of domestic air/rail tickets. |
| 8132 |
| 2. Gross Number of international air/rail tickets. |
| 1262 |
| 3. Gross Number of air/rail tickets. |
| 9394 |
| 4. Number of car/hotel bookings with air/rail ticket involved. |
| 806 |
| 5. Number of car/hotel only bookings (without an air segment). |
| 0 |
| 6. Is this location a CTO staffed office? |
| Yes |
| 7. Gross Number of tickets issued via DTS. |
| 657 |
| 8. Gross Number of tickets issued via DTS Touch. |
| 1384 |
| 9. Gross Number of tickets issued via Traditional. |
| 7353 |
| 10. Percentage of total tickets issued via DTS. |
| 7 |
| 11. Percentage of total tickets issued via DTS Touch. |
| 15 |
| 12. Percentage of total tickets issued via Traditional. |
| 80 |
| 13. Number of refunds, exchanges and voids. |
| 481 |
| 14. Number of tickets reissued after ticket issuance to include en-route changes. |
| 0 |
| 15. Percentage of overall transactions involving refunds, exchanges, and voids. |
| 0 |
| 16. Number of tickets issued electronically versus paper. |
| 9394 |
| 17. Percentage of tickets issued electronically versus paper from overall transactions. |
| 100 |
| 18. Number of tickets issued for leisure in conjunction with official travel. |
| 1 |
| 19. Percentage of tickets issued for leisure in conjunction with official travel from overall transactions. |
| 0 |
| 20. Number of bus charters. |
| 0 |
| 21. Percentage of tickets utilizing CBA billing. |
| 85 |
| 22. Percentage of tickets utilizing IBA billing. |
| 15 |
| 23. Percentage of tickets utilizing GTR/LOPA billing. |
| 0 |
Significant amount of trainees requiring LICWO, one-on-one travel guidance, large influx of travelers on short notice, cash/credit card transactions, high volume of non-automated transactions.