Attachment 11_CTO_Orientation_and_Users_Guide 1 121510.pdf

DTS CTO Orientation and Users Guide

Version 3.1

Prepared by:

Northrop Grumman Mission Systems

12900 Federal Systems Park Drive Fairfax, VA 22033

DTS CTO Orientation and Users Guide DTS-O0744-3.1 i This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

Revision History Date Revision

Number Authorization Revision/Change

Description Page, Section

07/24/2003

1.1 Rich Fabbre

Updated for Enhanced Jefferson Release.

Documents combined: CTO Training Guide, DTS CTO Quality Control Guide.

Added four appendices (Sabre, Apollo, Worldspan, Amadeus).

Revised with comments from PMO and updated to reflect current information.

All

08/21/03

1.2 Rich Fabbre Revised with comments

from PMO and removed four appendices for Sabre, Apollo, and Worldspan and Amadeus.

9/23/03 1.3 Rich Fabbre Revised with comments from PMO.

All

10/10/03 1.4 Rich Fabbre Revised with comments from PMO.

Added new Section 3 on Security.

11/17/03 1.5 Rich Fabbre Revised with comments from PMO.

Added Appendices A, B, and C.

Edited entire document.

01/16/04

1.6 Rich Fabbre Revised and included

comments from PMO.

Edited entire document.

ii This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

4/15/04 1.7 Rich Fabbre Revised with comments from CTOs and PMO.

Added new Appendix B.

Changed former Appendix B to Appendix C.

12/15/04 1.8 Rich Fabbre Revised to include comments from PMO and CTOs.

All

1/7/05 1.9 Rich Fabbre Revised to include comments from PMO.

All

6/30/06 2.0 Rich Fabbre Annual Update All

2/22/07 3.0 Rich Fabbre Revised to include comments from DTMO.

All

05/17/07 3.1 Polly Kidwell Revised to include queuing of PNRs after travel has commenced.

Updated the email address for the Tier 3 Help Desk per

DTMO.

Revised Attachments B, C, and D with new “A” format per CTO Bulletin of 5/21/07 and CP 674.

p. 9/6.2, p. 12/9,

p. 13/9

p. 11/8

pp. B-3, C-3, D-iii This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

Table of Contents

1 INTRODUCTION

2 OVERVIEW OF THE DEFENSE TRAVEL SYSTEM

2.1 SECURITY

2.2 CONTRACT EXPIRATION AND TRANSITION

3 RESERVATION PROCESS

4 SYSTEM QUEUES

4.1 INBOUND QUEUE

4.2 OUTBOUND QUEUE

4.3 TICKETING QUEUE

4.4 CANCELLATION QUEUE

4.5 URGENT QUEUE

5 GDS FORMATS

6 CHANGES TO PNR

6.1 ADJUSTMENTS

6.2 AMENDMENTS

6.3 AUTO CANCELLATION

6.4 REQUEST FOR CHANGES TO TRAVEL AFTER TDY TRAVEL HAS COMMENCED

6.5 AIRLINE SCHEDULE CHANGES

7 PROCESSING OF GROUP TRAVEL REQUEST

8 DTS TIER 3 HELP DESK

9 FREQUENTLY ASKED QUESTIONS

ATTACHMENT A – GLOSSARY OF DTS TERMS A-1

ATTACHMENT B – SABRE SPECIFIC FORMATS B-1

ATTACHMENT C – WORLDSPAN SPECIFIC FORMATS C-1

ATTACHMENT D – APOLLO SPECIFIC FORMATS D-1

ATTACHMENT E – AMADEUS SPECIFIC FORMATS E-1

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1 Introduction The Defense Travel System (DTS) Commercial Travel Office (CTO) Orientation and Users Guide provides information to CTO personnel making travel arrangements for Department of Defense (DoD) travelers using the current release of DTS. This guide provides a high-level overview of the interaction between DTS and the CTO, and outlines the process that CTOs should use when processing Passenger Name Records (PNRs) received from DTS. When processing DTS reservations, CTOs shall comply with contract terms and conditions and local business rules that do not supersede contract requirements.

DTS incorporates DoD travel regulations and business rules. DTS checks and edits input to minimize the possibility of unauthorized travel choices. Defense Travel Administrators (DTA) and managers also have access to review, approve, or disapprove traveler plans which saves considerable time and effort.

2 Overview of the Defense Travel System DTS is a DoD world-wide travel management system that allows travelers to access and review travel options, make travel arrangements that accommodate mission requirements, and electronically provide CTOs with their selections. Travelers access the Global Distribution Systems (GDSs) to review available airline, rail, hotel, and rental car options, and select the reservations that best meet their needs. DTS converts traveler selections into PNR formats and sends them through one of the GDSs to the CTO supporting the traveler. In summary, DTS provides the following benefits to travel agents:

• Provides automatic processing and booking of routine transactions.

• Allows travel agents to focus their expertise on travelers with challenging and unique requirements.

• Allows travelers to make their own flight, rail, hotel, and car selections

• Provides profile and reservation data to CTOs electronically, and travel agents do not have to re-enter data in a GDS.

CTOs are a vital factor to the success of DTS. As enhancements to DTS are implemented, this guide will be updated to ensure CTOs have the most current information. The guide will be available on the DTS website at www.defensetravel.osd.mil. Click on Documents & Downloads to view the latest version. Northrop Grumman will also send CTO Bulletins to communicate system enhancements and issues.

Attachment A provides a glossary of DTS terms used in this guide. CTO comments about DTS are always welcome.

2.1 Security

Security of data is of utmost importance to the Government, and security matters are taken seriously. The security configurations within DTS and the GDSs — specifically, Amadeus, Apollo, Sabre, and Worldspan — ensure proper access to DTS data in the GDSs. CTOs do not have authority to conduct or authorize penetration testing of government systems or connections to government systems. Pursuant to Title 18 U.S.C Section 1030, any fraud and related activity in relationship to computers; any known or suspected vulnerabilities; and/or any unauthorized attempts of penetration testing must be reported to the Contracting Officer and the DTS Program Management Office (PMO) immediately upon discovery. Security is everyone’s business. We

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encourage CTOs to immediately contact the Defense Travel Management Office (DTMO) with any concerns about DTS, especially those regarding security.

2.2 Contract Expiration and Transition

For DTS transactions, the incumbent contractor’s Pseudo City Code (PCC) or Subscriber Identification (SID) will be disconnected from the DTS Reservations Module upon contract expiration. During this transition period, DTS users will be unable to create new reservations or modify and cancel existing reservations using the Reservations Module. The CTO may receive approved reservations on their ticketing queue for processing and shall place all ticketed, cancelled, and modified DTS PNRs on the polling queue until the last working day of the contract performance. The CTO shall delete Branch or Bridge access between their PCC or SID and the DTS PCC or SID by 12:00 midnight on the last working day of contract performance.

This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

3 Reservation Process

Traveler/Admin

• Logs on with PKI Cert

• Selects air, rail, hotel, rental car

• Digitally signs trip document

CTO

• Quality checks the PNR to ensure the auto-booked air, rail, hotel, and rental car reservations are complete and that they coincide with flight arrival and departure times.

For reservations not auto-booked by DTS, the CTO shall make confirmed reservations for the request(s) located in the applicable PNR remarks field

• Places the PNR on outbound/polling queue

AO

• Receives E-Mail notification

• Review the Authorization

• Digitally signs the authorization (Ticketing line is applied to PNR) or

• Returns to user/traveler for changes

CTO

• Issues the ticket

• Places the PNR on the outbound queue

Traveler

• Receives email that DTS reservation has been ticketed

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Local Business Rules

CTOs must follow local business rules and/or contract terms and conditions when processing reservations

4 System Queues CTOs typically have their own standard processing procedures for confirming travel reservations, processing PNRs, and working with their GDSs. DTS also requires specific queue processing procedures, which are explained in the following sections.

4.1 Inbound Queue

When the CTO receives a PNR from DTS on the designated inbound queue, the CTO should perform a quality check to ensure the auto-booked air, hotel, and rental car reservations are complete and coincide with flight arrival and departure times. For those reservations not auto-booked by DTS, the CTO shall make confirmed reservations for the request(s) located in the designated remarks. Upon completion of the quality check, the CTO shall place the PNR on the outbound/polling queue.

DTS places four types of PNRs on the inbound queue:

• New PNRs

• Adjusted PNRs

• Amended PNRs

• Canceled reservations (traveler-removed segments)

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4.2 Outbound Queue

In order for the DTS PNR to route for review and approval the PNR needs to be returned to DTS by the CTO after taking the appropriate action.

The following items should be sent back to DTS on the outbound queue:

• New PNRs

• Adjusted PNRs

• Amended PNRs

• Ticketed PNRs

• Schedule Changes (only prior to travel departure)

• Cancelled PNRs

• After CTO Fees applied

Note: Only PNRs created by DTS should be placed on the outbound/polling queue.

4.3 Ticketing Queue

When the AO approves a trip, DTS will apply Line of Accounting (LOA), Travel Authorization (TA) number, and ticketing line to the PNR. The LOA and TA will be contained in the A remarks.

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The CTO receives approved DTS PNRs on their DTS ticketing queue three (3) business days prior to departure. The ticketing date indicates that a trip has been officially approved.

4.4 Cancellation Queue

When the AO stamps a DTS travel document ‘CANCELLED’, DTS cancels all travel segments in the PNR and places the PNR on the cancelled queue. The CTO should:

• Verify all segments auto-cancelled and check to see if tickets were issued

• Confirm that vendors have returned cancellation numbers for car and hotel segments

• Cancel all reservations manually booked by CTO outside of the GDS and record cancellation numbers in the designated remarks section in the PNR.

• Place the PNR on the outbound/polling queue

• Process refund

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4.5 Urgent Queue

DTS will place any new, modified or cancelled PNRs that contain segments for travel within 3 business days of departure on the urgent queue for immediate attention.

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5 GDS Formats When a traveler using DTS signs a travel authorization, DTS then places the PNR on the CTO’s designated inbound queue. DTS documents every DTS PNR with comments on traveler selections.

• Sabre users see Attachment B

• Worldspan users see Attachment C

• Apollo users see Attachment D

• Amadeus users see Attachment E

6 Changes to PNR

6.1 Adjustments

An adjusted PNR is one in which the traveler used DTS to make changes after the original PNR was booked, but before it had AO approval. The changes made in DTS by the traveler should auto book and are placed on the inbound or urgent queue once signed. The CTO can view the type of changes made within the PNR located in the A remarks field. DTS also documents specific changes or requests for CTO assistance in booking reservations in the designated comments fields (air, rail, car and hotel) following the original remarks.

The CTO should:

• Perform the quality check

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6.2 Amendments

An amended PNR is one that was previously approved by the AO and contains changes created by the traveler. The changes made in DTS by the traveler should auto book and will be placed on the inbound or urgent queue once signed. Note: The ticketing field will be reset pending new approval. The CTO can view the type of changes made within the PNR located in the A remarks field. DTS also documents specific changes or requests for CTO assistance in booking reservations in the designated comments fields (air, car and hotel) following the original remarks.

If the CTO receives the PNR before the traveler departs, or before the ticket has been issued, the CTO should:

• Perform the quality check

DTS will remove the PNR from the outbound queue, update the traveler’s document, and route the document to the AO for approval.

If the CTO receives the PNR changes after the ticket has been issued, the CTO should:

• Process the change normally or book

• Issue a new ticket, if necessary* o If issuing an exchange, the PNR will not be removed from the queue. Refer to individual GDS Guide for process

• Place the PNR on the outbound queue

DTS will remove the PNR from the outbound queue, and update the traveler’s document.

*If the itinerary change requires the CTO to reissue the ticket, it must be reissued after AO approval or refer to local business rules.

6.3 Auto Cancellation

DTS notifies the traveler and AO of pending cancellation via email if the travel authorization is not approved. Below are the parameters.

Auto-cancellation – Guidelines for DTS documents not APPROVED

Approval Timeframe (prior to departure) Notification Sent or Auto-cancel

Three business days Email is sent to AO in routing list and traveler

Two business days Email is sent to AO in routing list and traveler

One business day Email is sent to AO in routing list and traveler

Departure day 6 hours prior to departure reservation is auto-cancelled.

6.4 Request for changes to travel after TDY travel has commenced The traveler may contact the CTO to make travel changes while on TDY.

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• CTO makes the requested changes, but does not place the PNR on the outbound/polling queue

• CTO informs the traveler PNR changes are made and that the traveler should update the DTS voucher with appropriate expenses after completing TDY

6.5 Airline Schedule Changes

When commercial travel vendors initiate a change to previously scheduled travel arrangements, the CTO shall process the change and place the PNR on the outbound/polling queue. Once travel has begun, the CTO should not return the PNR to the outbound/polling queue.

7 Processing of Group Travel Request In DTS, a group authorization consists of two or more travelers. Group travel requests will be received by the CTO through the designated CTO office email address, phone or fax.

Group travel requests are processed using traditional booking methods. Once the group reservations are made, the following information must be returned to the primary traveler:

• Travelers’ names

• Record locator

• Trip cost per traveler

Note: Group travel PNRs should not be placed on the polling (outbound) queue. Group travel PNRs will not be removed by DTS.

8 DTS Tier 3 Help Desk The DTS Tier 3 Help Desk is a comprehensive support program available to authorized users to report system issues and obtain solutions. CTO agents are encouraged to register as authorized callers. It is recommended CTOs report all DTS issues to the Tier 3 Help Desk and their Lead Defense Travel Administrator (LDTA) unless directed otherwise per your statement of work. The DTS Tier 3 Help Desk is the only method DTS has to track and resolve issues.

The DTMO is responsible for approving and maintaining the Authorized Caller list and will communicate to the sites any changes to this list they initiate. New site contacts should register to become an Authorized Caller by sending the following information to travelsupport@dtmo.pentagon.mil

Travel Agency Name:

First Name:

Last Name:

Email Address:

Mailing Address:

Phone:

Branch of Service Supporting:

Base or Installation Name:

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Once accepted, you will be able to open Tier 3 Help Desk tickets.

The preferred method for CTOs to contact the DTS T3HD is via the email tracking system at travelsupport@dtmo.pentagon.mil . When submitting a ticket, please ensure the following information is provided:

Traveler’s Name

PNR Locator

Ticket PCC

TA Number (if known)

Detailed Problem Description: Include a summarized version of the issue. Include any error messages received in their entirety. Ensure the information provided is concise while providing enough detail so the issue can be researched. Note: Screenshots, other e-mail messages and supplemental information should be attached rather than embedded within the message.

Failure to provide this information will extend the response and resolution time of your issues.

You may also contact the DTS Tier 3 Help Desk by using the following email or toll free telephone number:

E-mail travelsupport@dtmo.pentagon.mil

Telephone 1-800-832-9007

This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

9 Frequently Asked Questions

Question Answer

1. Can the CTO issue a ticket prior to the Tickets Are Waiting (TAW) date in the PNR?

The TAW date is the official authorization to issue the ticket. Consult your local business rules regarding ticket issuance.

2. How does the CTO handle PNRs on the Cancellation queue?

Cancelled PNRs are placed on the CTO cancellation queue. DTS will automatically cancel all segments. Check PNR history for any manually booked reservations that may need to be cancelled outside of the GDS. Add the cancellation numbers to the remarks section, and place the PNR on the outbound/polling queue.

3. What should I do if the traveler calls the CTO with questions about DTS software?

Refer the traveler to the local Help Desk or the DTS Travel Center website:

www.defensetravel.dod.mil

4. What should I do if I receive a PNR in my inbound queue without reservations?

Check the remarks in the PNR to determine if the traveler has comments or requests for action by the CTO.

Check to see if the PNR has cancelled segments in the history, it could be a canceled reservation. Refer to section 6 of DTS CTO User’s Guide.

Then, place the PNR on the outbound/polling queue to be updated in DTS.

5. What should I do if PNRs have been in the outbound/polling queue for an extended period of time?

The outbound/polling queue is polled every 15 minutes. Confirm all PNRs are DTS created, contains a DTS retention line, and one stored fare prior to contacting the Tier 3 Help Desk.

6. What should I do if there is a PNR in my inbound queue that looks as though it has already been processed?

This may be a revised itinerary. Review the A remarks and take the appropriate action. Place the PNR received on the outbound/polling queue.

7. Can I distribute DTS PNRs to other queues? Yes. Upon completion of the quality check, place the PNR in the outbound/polling queue to update it in DTS.

8. What about schedule changes? Do I have to place the PNR in the outbound/polling/polling queue when I make a schedule change? Will it create an amendment?

Yes. It is important that the reservation data located in the PNR matches the reservation data in DTS. PNRs with schedule changes should be processed and placed on the outbound/polling queue if travel has not

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Question Answer commenced. The PNR will only need AO approval if the new PNR has a change in price or date.

9. After I have issued a ticket, does the PNR need to be queued back to DTS?

Yes. It is imperative to place all ticketed PNRs on the outbound/polling queue prior to travel.

Once travel has begun, do not place the PNR on the outbound/polling queue.

10. If a traveler is en-route and calls to change the reservation, do I place the PNR on the outbound/polling queue?

No. Do not place the PNR on the outbound/polling queue after travel has begun.

Inform the traveler of any reservation changes.

11. What should I do when a ticket has been issued and the trip has been cancelled?

Follow local refund procedures and place the PNR on the outbound/polling queue.

12. What should I do if a DTS PNR has Premium Class booked?

DTS blocks all premium class travel. Refer to your local business rules. Premium Class travel requires special approval.

13. If a PNR is changed while on TDY and it requires a new ticket with an additional collection, how is the additional collection handled?

If the traveler called, treat the additional collection as a traditional booking. Inform the traveler of any reservation changes. If you received the PNR on your inbound queue with changes, issue the ticket and place the record on the outbound queue.

14. When Southwest, Air Tran and rail is booked in conjunction with another carrier and DTS creates a separate PNR, are these PNR’s crossed referenced?

Yes. PNR’s are cross referenced in the R remarks qualifier. Refer to the specific GDS Format Attachment.

Sabre users see Attachment B Worldspan users see Attachment C Apollo users see Attachment D Amadeus users see Attachment E

15. What should I do if the stored fare has increased or is no longer valid?

Update the fare and return the PNR to the outbound/polling queue. This should begin the approval process. Follow contract terms and/or local business rules.

19. What should I do if a traveler calls from the airport because his/her ticket was not issued?

If reservations exist and the ticketing line was applied, issue ticket and place on outbound/polling queue. If reservations are auto cancelled, this is due to no AO approval or signature. Advise traveler to contact their local helpdesk or AO.

20. How do I view a DTS demonstration? Select Training> DTS Demonstrations from the DTS home page, www.defensetravel.osd.mil.

ATTACHMENT A

Glossary of DTS Terms

A-1 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Term Definition

AO Authorizing Official, the person(s) designated in DTS to approve travel.

Autobooking The booking of traveler requests (air, car rental, and hotel) without CTO intervention.

CTO ADJUSTED The document history stamp in DTS indicating that a PNR has been changed prior to the DTS document’s approval.

CTO AMENDMENT The document history stamp in DTS indicating that a PNR has been changed after the DTS document’s approval.

CTO BOOKED The document history stamp in DTS indicating that a PNR has been swept from the GDS outbound queue and returned to DTS for processing.

CTO CANCELLED The document history stamp in DTS indicating that a PNR has been cancelled and queued back to DTS by the CTO.

CTO SUBMIT The document history stamp in DTS indicating that a PNR has been sent to the GDS inbound queue. This stamp is applied immediately after a document is signed.

CTO TICKETED The document history stamp in DTS indicating that a PNR has been ticketed and returned to DTS.

Group Travel Two or more travelers going to the same destination completing the same mission.

Help Desk Tier 1: User Self-Support

Tier 1 provides self-support, and is used by travelers, the Defense Travel Administrator (DTA), and the AO. Tier 1 is available on the defensetravel.osd.mil website. It also provides access to local Tier 2 help desk support.

Help Desk Tier 2: Site

DTA

Tier 2 is the site’s local help desk. The local DTA or other designated personnel assist the user through this tier. Tier 2 help desk information is available on the defensetravel.osd.mil website.

Help Desk Tier 3: DTS Help Desk

Tier 3 is the help desk operated by the Northrop Grumman DTS team. Only authorized callers have access to the Tier 3 help desk.

LOA Line of Accounting Method of Reimbursement (MOR)

Form of Payment (FOP)

Public Key Infrastructure (PKI)

Identification certificate needed to gain access to DTS and electronically sign DTS documents.

Routing Electronic work-flow of travel authorization from create through vouchering.

Stamp Represents document status Sweep DTS removal of PNR from outbound/polling queue

ATTACHMENT B

Sabre Specific Formats

B-1 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

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Remark Qualifiers DTS uses the following qualifiers for inbound/outbound/polling comments:

Segment Inbound Comments (from DTS to CTO)

Outbound/polling Comments

(from CTO to DTS) Air W E Rail T F Car X D

Hotel Y G Personal Data P

Number of PNR R Line of Accounting A

Travel Number A Change in Reservation A

Example: DTS Created PNR

1.1MARCH/JULE

1 DL2521Y 17MAY BOSTPA HK1 705A 1010A /DCDL*P10D06 /E

2 CAR ZD 17MAY HK1 TPA/19MAY/CCAR/ARR-1000A/CD-T7 /DCZD

88300/RET-0930A/RG-¤USD22.00 UNL DY XD22.00 UNL XH7.00 UNL/AP-¤

USD67.42 UNL 2DY 0HR 23.00MC/BS-22972246/RC-5F/CF-46470942US0-

3 HHL BW HK1 TPA IN17MAY M-OUT19MAY 2NT 54847 BW T /DCBW

TAMPA 1A2DGOCA-1/ 59.00USD/AGT22972246/GVI4242424242

424242EXP 01 07-MARCH/C04P/ARR-1010/DEP-1115/SI-CF-809607678-

4 DL2534Y 19MAY TPABOS HK1 1115A 209P /DCDL*P10D06 /E

5 OTH ZZ 15NOV M GK1 DTS/DEFENSE TRAVEL SYSTEM

Example: Flight-Related PNR Remarks

To display flight remarks *W#

Note: We have included parenthetical remarks at the end of the PNR lines for clarification/explanation. These remarks are not actually part of the PNR.

27.W‡DOCUMENT NAME - HSRAPIDCITYSD021207A01 (DTS document name)

28.W‡- FLIGHT NUMBER UA529 IAD-DEN DEP-02-12-07 1030 (Departure flight requested)

29.W‡ARR-02-12-07 1225 SEGMENT COMMENTS

30.W‡TRAV COMMENTS- SEAT PREFERENCE 17C (Seat requested for departure flight)

31.W‡- FLIGHT NUMBER UA6272 DEN-RAP DEP-02-12-07 1330

32.W‡ARR-02-12-07 1451 SEGMENT COMMENTS

33.W‡- FLIGHT NUMBER UA7052 RAP-DEN DEP-02-16-07 1013

34.W‡ARR-02-16-07 1145 SEGMENT COMMENTS

B-2 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

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35.W‡TRAV COMMENTS- SEAT PREFERENCE 6C

36.W‡- FLIGHT NUMBER UA88 DEN-IAD DEP-02-16-07 1245

37.W‡ARR-02-16-07 1754 SEGMENT COMMENTS

38.W‡TRAV COMMENTS- SEAT PREFERENCE 35J

Example: Rail-Related PNR Remarks

To Display rail only remarks *T#

6.T‡CTO, PLEASE ASSIST TRAVELER WITH THE RAIL REQUEST

7.T‡FROM WAS - WASHINGTON, DC AT 06 30PM ON 15-MAR-07

8.T‡TO CLT - CHARLOTTE, NC AT 02 20AM ON 16-MAR-07 TAK

9.T‡ING AMTRAK ON TRAIN NUMBER 0019, SEAT PREFERENCE

10.T‡ NO PREFERENCE

Example: Hotel-Related PNR Remarks

To Display hotel only remarks *Y#

39.Y‡- TRIP PURPOSE CONFERENCE ATTENDANCE

40.Y‡- LODGING SEGMENT 02-12-07 THRU 02-16-07

41.Y‡- OZ57228 (GDS Property Code)

42.Y‡- PER DIEM RATE 63 - 44 TRAV COMMENTS- ROOM DATA

43.Y‡BEST AVAILABLE RATENON SMOKING ROOM W-

CTO Assistance Required for Hotel Booking following above qualifier (Y)

40.Y‡- CTO PLEASE ASSIST TRAVELER WITH PHILADELPHIA PA

41.Y‡- FROM 04 05 2007 TO 04 08 2007 (Traveler should indicate preferred hotel)

Example: Car-Related PNR Remarks

To Display car only remarks *X#

44.X‡- RENTAL SEGMENT ETCCAR AT RAP 02-12-07 THRU

45.X‡02-16-07

46.X‡TRAV COMMENTS- RESTRICTIONSDAILY 41.00 EXTRA DAY

47.X‡41.00 EXTRA HOUR 10.26 ESTIMATED TOTAL COST

48.X‡205.16 UNLIMITED MILES-KILOMETERS

CTO Assistance Requested for Car Booking following above qualifier (X)

46.X‡CTO PLEASE ASSIST TRAVELER WITH COMPACT CAR FOR

47.X‡PHILADELPHIA PA FROM 04 05 2007 TO 04 08 2007

B-3 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

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Example: Traveler’s Profile Remarks

A‡JULE.MARCH XXX.COM (Passenger email address)

A‡NCPM

A‡TA - 0ORWF4 (Travel Authorization Number)

A‡LOA1 (Line of Accounting)

A‡068566-170006-66180672A02100-0016600685662D-N42884-11 (Line of Accounting)

A‡12JF----US0016668535EE (Line of Accounting)

A‡CHG1221AIR (Air changed on 12/21)

A‡CHG1221CAR (Car changed on 12/21)

K‡ALLERGIC TO SMOKE (Travelers Preferences)

P‡MO-03 (Passenger rank military officer O3)

P‡JULE MARCH/703-968-1000 (Passenger phone)

P‡1234 WILSON DR (Passenger home address)

P‡GAITHERSBURG MD 20877 (Passenger home address)

P‡MAY WEST (Passenger emergency contact)

P‡123-654-6546-E (Emergency contact phone)

The remarks below are general remarks (5) in the PNR, no remark qualifier is applied.

1234567 (Unit assigned)

12900 (Business address on lines next 2)

FEDERAL SYSTEMS PARK DR.

FAIRFAX VA 22033

703-968-1000-B (Passenger work phone)

123-123-1234-H (Passenger home phone)

PLEASE MAKE SURE MY FREQUENT FLYER NUMBERS ARE INCLUDED

(Travelers Preference)

CTO (Passenger organization)

INFORMATION MEETING (Trip purpose)

Form of Payment

If the form of payment has been changed by the CTO, when the PNR is swept by DTS, an email notification will be sent to the Traveler, Approving Official, Organization DTA, and to the Transportation Officer (if known based on a change to a DTS CBA account.)

B-4 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

Pricing/Stored Fare

• CTO receives a PNR without a stored fare, we request for the CTO to price and store the fare. (PQ 1 M-CTO PLEASE PRICE PNR) Delete this fare line prior to storing new fare.

Format to price the fare is: WPPGV1#NCB#XR

Format to store the fare is WPPGV1#XR#RQ

Note: Only one (1) stored fare can exist in the PNR. The linear fare needs to include the tax.

• CTO receives a PNR with an incorrect stored fare – CTO should re-price the itinerary and store the correct fare. See formats above to price and store fare.

Ticketing

Place the PNR on the outbound/polling/polling queue after ticketing, to update the authorization with ticket number(s), ticket amount, and CTO fee (if applicable).

If the ticket was exchanged or voided the accounting line associated with that ticket must be removed prior to placing the record on the polling queue.

AMTRAK

DTS creates a PNR with a retention segment for Amtrak reservations and documents the PNR with the rail segments the traveler has selected. The comments are in the T remark field.

• The CTO will need to read the remark T

• CTO will need to book the requested rail segments in Amtrak

• CTO will store the fare

• CTO will queue the PNR to the outbound/polling Queue.

Example of DTS Amtrak Reservations and Remarks:

Sabre

6.T‡CTO, PLEASE ASSIST TRAVELER WITH THE RAIL REQUEST

7.T‡FROM WAS - WASHINGTON, DC AT 06 30PM ON 15-MAR-07

8.T‡TO CLT - CHARLOTTE, NC AT 02 20AM ON 16-MAR-07 TAK

9.T‡ING AMTRAK ON TRAIN NUMBER 0019, SEAT PREFERENCE

10.T‡ NO PREFERENCE

Non-Interline Agreements (WN and FL) Southwest Airlines and Air Tran do not have interline agreements with other airlines. Therefore, DTS will create a separate PNR for these segments making the ticketing process easier. DTS cross references the two PNR’s by inserting an R remark in the PNR, see the example below:

R‡ 1 of 2 PNR TQEDNT

B-5 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

R‡ 2 of 2 PNR SDRWER.

After completing the quality control check on the two PNRs, the CTO must place both PNRs on the outbound/polling queue consecutively in order for them to route for approval. If both PNRs are not queued, DTS will not process the document. The DTS document will remain in CTO SUBMIT status until both PNRs have been queued consecutively and swept by DTS.

When a traveler makes a change to a document that has Southwest and other carriers, DTS only places the PNR with changes on the CTO inbound queue. Therefore, the CTO will have to retrieve the other cross-referenced record locator and place that PNR on the outbound/polling/polling queue so the document continues processing in DTS.

DTS processes Southwest Airlines requests as shown below:

Example:

1 WN2351Y 27JUN S JAXBWI HK1 1125A 110P

27.W‡- FLIGHT NUMBER WN2351 JAX-BWI ON 06-27-04 SEGMENT

28.W‡COMMENTS

29.W‡TRAV COMMENTS- SEAT PREFERENCE AISLE

Sending the ticket information back to DTS

• CTO places PNR on the outbound/polling/polling queue

• DTS applies ticketing date

• CTO initiates Southwest ticket via local business rules

• CTO issues Southwest ticket (do not place on outbound/polling queue)

• CTO places the PNR on the outbound/polling queue only after the accounting line has been appended with Southwest ticket data

PNR Validation/CTO Orientation It is the CTO’s responsibility to open and close branch access to DTS.

Northrop Grumman validates CTOs can receive, process, and return PNRs via DTS. The PMO-DTS will contact the CTOs to schedule the validation process with the CTO and Northrop Grumman. In order to familiarize the CTOs with DTS, Northrop Grumman creates PNRs in DTS and processes them through the CTOs’ GDS. Northrop Grumman reviews and discusses the PNRs with CTO personnel during the validation procedure. This process allows Northrop Grumman to answer technical questions relating to the processing of PNRs and ensures that the CTOs understand how DTS processes PNRs.

Below is the format to open Branch Access to DTS

SI9 <enter>

W/TAAXXXX#B8CB9/K5IB (XXXX = CTO PCC)

Contract Expiration and Transition For DTS transactions, the incumbent contractors Pseudo City Code (PCC) or Subscriber Identification (SID) will be disconnected from the DTS Reservations Module prior to the contract expiration. During this transition period, DTS users will be unable to create new reservations or modify and cancel existing

B-6 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

reservations using the Reservations Module. The CTO may receive approved reservations on their ticketing queue for processing and shall place all ticketed, cancelled, and modified DTS PNRs on the polling queue until the last working day of the contract performance. The CTO shall delete Branch or Bridge access between their PCC or SID and the DTS PCC or SID by 12:00 midnight on the last working day of contract performance.

ATTACHMENT C

Worldspan Specific Formats

C-1 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

Remark Qualifiers DTS uses the following qualifiers for inbound/outbound comments:

Segment Inbound Comments (from DTS to CTO)

Outbound Comments (from CTO to DTS)

Air W E Rail T F Car X D

Hotel Y G Personal Data P

Number of PNR R Line of Accounting A

Travel Number A Change in Reservation A

Example: DTS Created PNR

1*UA7200Y 02APR MO IADBOS HK1 1023A 1152A/O $ SK E

2 CCR ET HK01 BOS 02APR 05APR CCAR /BS-1P/RG-USD 21.00DY UNL 2

1.00XD UNL 5.26XH UNL /RC-GOVT/LT01/ARR-1230/DO-BOS/DT-1800/DC-D

ROP CHARGE MAY APPLY/NM-SYSREG CHELSEA D/CD-G169DTS/RI-ESTIMATED

TTL AMOUNT 131.93 USD - SEE LOCAL POLICY/SA-HAVE CLIENT CALL 1-

800-RENT-A-CAR FOR SHUTTLE/CF-FY9SSB $ET$

3 HHL FN HK01 BOS IN02APR OUT05APR BOSFW-FN FAIRFIELD INN MARR

IOTT WOBURN/NP-1/R-GOVA00/RG-USD 94.00 /BS-53408191/NM-CHELSEA S

YSREG/G-CCVI4242424242424242EXP12-09/CXP-CANCEL PERMITTED UP TO

6PM DAY OF ARRIVAL, HOTEL TIME. 103.12 CANCEL FEE PER ROOM./CF

-87256763 $FN$

4 ZZ OTS 05OCT HK1 INFORMATION/**DEFENSE TRAVEL SYSTEM**

Example: Flight-Related PNR Remarks

To display flight remarks *UW

Note: We have included parenthetical remarks at the end of the PNR lines for clarification/explanation. These remarks are not actually part of the PNR.

MW- 1.DOCUMENT NAME - BSDYESSAFBTX012207A01 (DTS document name) 2.FLIGHT NUMBER AA1007 BWI-DFW DEP-01-22-07 0615 (Departure flight requested)

3.ARR-01-22-07 0840 - TRAVELER SELECTED THE LOWEST

4.GOVERNMENT FARES PLEASE ADVISE RULES AND

5.RESTRICTIONS ASAP

6.TRAV COMMENTS- SEAT PREFERENCE 10F (Seat requested for flight)

7.SEAT PREFERENCE 10F

8.FLIGHT NUMBER AA3299 DFW-ABI DEP-01-22-07 1010 (connecting departure flight)

9.ARR-01-22-07 1120 SEGMENT COMMENTS

10.TRAV COMMENTS- SEAT PREFERENCE 6A (Seat requested for flight)

C-2 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

11.SEAT PREFERENCE 6A

12.FLIGHT NUMBER AA3766 ABI-DFW DEP-01-26-07 0930

13.ARR-01-26-07 1020 SEGMENT COMMENTS

14.TRAV COMMENTS- SEAT PREFERENCE 5B

15.SEAT PREFERENCE 5B

16.FLIGHT NUMBER AA1600 DFW-DCA DEP-01-26-07 1120

17.ARR-01-26-07 1505 SEGMENT COMMENTS

18.TRAV COMMENTS- SEAT PREFERENCE 12B

19.SEAT PREFERENCE 12B

Example: Rail-Related PNR Remarks

To Display rail only remarks *UT

MT- 1.CTO PLEASE ASSIST TRAVELER WITH RAIL RESERVATIONS

2. FOR BOSTON UNIVERSITY MA TO PHILADELPHIA PA DEPA

3.RTING AT 02 00PM ON 04 05 2007

Example: Hotel-Related PNR Remarks

To Display hotel only remarks *UY MY- 1.TRIP PURPOSE SITE VISIT (Trip purpose) 2.LODGING SEGMENT 01-22-07 THRU 01-26-07 (Lodging Dates)

3.- MILITARY LODGING MAY BE AVAILABLE IN

4.- DYESS AFB TEXAS

5.CYCYABICY (GDS Property Code) 6.PER DIEM RATE 60 - 39 TRAV COMMENTS- ROOM DATA (Per Diem rate)

7. FEDERAL GOVERNMENT MILITARY RATE MUST ROOM DATA

8. FEDERAL GO

CTO Assistance Required for Hotel Booking following above qualifier (UY)

MY- 1.CTO PLEASE ASSIST TRAVELER WITH PHILADELPHIA PA

2. FROM 04 05 2007 TO 04 08 2007 (Traveler should indicate preferred hotel)

Example: Car-Related PNR Remarks

To Display car only remarks *UX

MX- 1.RENTAL SEGMENT ADCCAR AT ELP 01-15-07 THRU

2.01-18-07

3. TRAV COMMENTS- RESTRICTIONSDAILY 25 00 EXTRA DAY

4.25 00 ESTIMATED TOTAL COST 122 44 UNLIMITED

5. MILES-KILOMETERSRESTRICTIONSDAILY 25 00 EXTRA DAY

6.25 00 ESTIMATED TOTAL COST 122 44 UNLIMITED

7. MILES-KILOMETERS

CTO Assistance Requested for Car Booking following above qualifier (UX)

MX- 1.CTO PLEASE ASSIST TRAVELER WITH COMPACT CAR FOR

2.PHILADELPHIA PA FROM 04 05 2007 TO 04 08 2007

C-3 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

Example: Traveler’s Profile Remarks

MA- 1.SHAULE SACHS NGC COM

2.DOCUMENT NAME - JFSIOUXFALLSL061107A01

3.NCPM

M- 1.P LAST PNR MODIFICATION TIMESTAMP 2006-11-17T10-33-33

2.P LAST PNR MODIFICATION TIMESTAMP 2006-11-17T10-34-31

3.1234

4.PENTAGON

5.2 DUTY STATION ADDRESS

6.703-968-1012-B 7.703-968-1012-H

8.DETEWORLDSPAN

9.CONFERENCE ATTENDANCE

notification will be sent to the Traveler, Approving Official, Organization DTA, and to the Transportation Officer (if known based on a change to a DTS CBA account.)

Pricing/Stored Fare CTO receives a PNR without a stored fare, we request for the CTO to price and store the fare with only 1 PI line.

PI Lines must be used in DTS PNRs

• *PI To Check for the PI line,

• If it does not have a PI line, add, 4PQ#PI

• If the PNR prices at a restricted fare, enter 4PQFNANP#PI

Note: Only one (1) stored fare can exist in the PNR.

• CTO receives a PNR with an incorrect stored fare – CTO should re-price the itinerary and store the correct fare. See formats above to price and store fare.

Place the PNR on the outbound/polling/polling queue after ticketing, to update the authorization with ticket number(s), ticket amount, and CTO fee (if applicable).

C-4 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

rail segments the traveler has selected. The comments are in the T remark field.

• The CTO will need to read the remark T

• CTO will need to book the requested rail segments in Amtrak

• CTO will store the fare

• CTO will queue the PNR to the outbound/polling Queue.

Example of DTS Remarks:

Worldspan

MT- 1.CTO PLEASE ASSIST TRAVELER WITH RAIL RESERVATIONS

2. FOR BOSTON UNIVERSITY MA TO PHILADELPHIA PA DEPA

3.RTING AT 02 00PM ON 04 05 2007

Non – Interline Agreements (WN and FL) Southwest Airlines and Air Tran do not have interline agreements with other airlines. Therefore, DTS will create a separate PNR for these segments making the ticketing process easier. DTS cross references the two PNR’s by inserting an R remark in the PNR, see the example below:

Southwest Airlines

Southwest Airlines PNRS will only have a retention segment in the DTS PNR, the flights the traveler is requesting are in the W remarks. The CTO will book the Southwest flights with Southwest and MK the flight segments in the DTS PNR and store the fare.

DTS processes Southwest Airlines requests as shown below:

MW- 1.CTO PLEASE ASSIST TRAVELER WITH BOOKING AIR ON WN

2.FLIGHT 607 FROM SLC TO LAS ON 12 22 2006 - REQUEST

3. SENT ON 12 04 2006 AT 09 51 AM

MR- 1.1 OF 2 PNRS 72AAC9

2. 2 OF 2 PNRS 2EXFBI

The CTO must place both PNRs on the outbound/polling queue consecutively in order for them to route for approval. If both PNRs are not queued, DTS will not process the document. The DTS document will remain in CTO SUBMIT status until both PNRs have been queued consecutively and swept by DTS.

When a traveler makes a change to a document that has Southwest and other carriers, DTS only places the PNR with changes on the CTO inbound queue. Therefore, the CTO will have to retrieve the other cross-referenced record locator and place that PNR on the outbound/polling/polling queue so the document continues processing in DTS.

Sending the ticket information back to DTS

• CTO places PNR on the outbound/polling queue

C-5 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

• DTS applies ticketing date

• CTO initiates Southwest ticket via local business rules

• CTO issues Southwest ticket

• CTO places the PNR on the outbound/polling queue

Northrop Grumman validates CTOs can receive, process, and return PNRs via DTS. The PMO-DTS will contact the CTOs to schedule the validation process with the CTO and Northrop Grumman. In order to familiarize the CTOs with DTS, Northrop Grumman creates PNRs in DTS and processes them through the CTOs’ GDS. Northrop Grumman reviews and discusses the PNRs with CTO personnel during the validation procedure. This process allows Northrop Grumman to answer technical questions relating to the processing of PNRs and ensures that the CTOs understand how DTS processes PNRs.

Below is the format for opening bridge access to DTS:

KYAXXX (XXX=SID)

MODIFY II1/9905579 ACCESS FOR XXX/999999

CHANGE THE N TO Y NEXT TO EACH AREA TO ALLOW ACCESS

ACCESS PNRS (Y) ACCESS QUEUES (Y) ALLOW QEP/QEM (N)

ACCESS PROFILES (N) CHANGE PROFILES (N) DISP PRO S LINES (N)

ALLOW TKTNG/DOC (N) HARDCOPY (N) DISPLAY DDL (N)

UPDATE DDL (N) EMULATION (Y) SECURITY/SINE (N)

WORLDGRP AVAIL (N) CONF FARE RMK (N) ACCESS PRV FARES (N)

EMULATE SECURATE(Y)

Contract Expiration and Transition For DTS transactions, the incumbent contractors Pseudo City Code (PCC) or Subscriber Identification (SID) will be disconnected from the DTS Reservations Module prior to the contract expiration. During this transition period, DTS users will be unable to create new reservations or modify and cancel existing reservations using the Reservations Module. The CTO may receive approved reservations on their ticketing queue for processing and shall place all ticketed, cancelled, and modified DTS PNRs on the polling queue until the last working day of the contract performance. The CTO shall delete Branch or

ATTACHMENT D

Apollo Specific Formats

D-1 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

Remark Qualifiers DTS uses the following qualifiers for inbound/outbound comments:

Segment Inbound Comments (from DTS to CTO)

Outbound Comments (from CTO to DTS)

Air W E Rail T F Car X D

Hotel Y G Personal Data P

Number of PNR R Line of Accounting A

Travel Number A Change in Reservation A /

Example: DTS Created PNR

1 UA7200Y 02APR IADBOS HK1 1023A 1152A * MO E

OPERATED BY UNITED EXPRESS/MESA AIRLINES

2 CCR ET HK1 BOS 02APR-05APR CCAR/RG-USD21.00DY-UNL FM XD 21.00

UNL FM/BS-00000000/ARR-1230/CD-G169DTS/RC-GOVT/DT-1800/NM-SYSRE

G CHELSEA B/CF-FY9SVG *

3 HHL DT HK1 BOS 02APR-05APR 3NT 24816 DTREE STES BOSTON

1C1KAAA -1/RG-USD129.00/AGT00000000/G-VI4242424242424242EXP1209/

NM-SYSREG CHELSEA/CF-83652826 *

4 TUR ZZ BK1 INFORMATION 05OCT-**DEFENSE TRAVEL SYSTEM**

Example: Flight-Related PNR Remarks

To display air only remarks *PRW

Note: We have included parenthetical remarks at the end of the PNR lines for clarification/explanation. These remarks are not actually part of the PNR.

28 W/DOCUMENT NAME DAROMEITA040907A01 (DTS document name)

29 W/ FLIGHT NUMBER UA966 IAD FCO DEP 04 09 07 1816 (Departure flight requested)

30 W/ARR 04 10 07 0850 TRAVELER SELECTED THE LOWEST

31 W/GOVERNMENT FARES PLEASE ADVISE RULES AND

32 W/RESTRICTIONS ASAP

33 W/ FLIGHT NUMBER EK106 ATH DXB DEP 04 17 07 1805 (next flight requested)

34 W/ARR 04 17 07 2330 SEGMENT COMMENTS (if any special comments would display here)

35 W/ FLIGHT NUMBER EK412 DXB SYD DEP 04 18 07 1015

36 W/ARR 04 19 07 0605 SEGMENT COMMENTS

37 W/ FLIGHT NUMBER UA840 SYD LAX DEP 04 23 07 1345

D-2 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

38 W/ARR 04 23 07 1007 SEGMENT COMMENTS

39 W/ FLIGHT NUMBER UA924 LAX IAD DEP 04 23 07 1245

40 W/ARR 04 23 07 2029 SEGMENT COMMENTS

Example: Rail-Related PNR Remarks

To display rail only remarks *PRT

5 T/CTO, please assist traveler with rail reservations

6 T/ for BOSTON UNIVERSITY, MA to PHILADELPHIA, PA depa

7 T/rting at 01 30PM on 04/05/2007

Example: Hotel-Related PNR Remarks

To display hotel only remarks *PRY

41 Y/ TRIP PURPOSE SITE VISIT

42 Y/ LODGING SEGMENT 04 10 07 THRU 04 13 07

43 Y/ UI27151 (GDS Property Code)

44 Y/ PER DIEM RATE 327 183 TRAV COMMENTS ROOM DATA

45 Y/THE CORPORATETEAM GOVERNMENT ROOM DATA THE CORPOR

CTO Assistance Required for Hotel Booking

13 Y/CTO, please assist traveler with PHILADELPHIA, PA

14 Y/ from 04/05/2007 to 04/08/2007 (Traveler should indicate preferred hotel)

Example: Car-Related PNR Remarks

To display car only remarks *PRX

46 X/ RENTAL SEGMENT ZICCMR AT FCO 04 13 07 THRU

47 X/04 13 07

48 X/TRAV COMMENTS RESTRICTIONSDAILY EUR30.90 ESTIMATED

49 X/TOTAL COST EUR1684.85 UNLIMITED

50 X/MILES KILOMETERSRESTRICTIONSDAILY EUR30.90

51 X/ESTIMATED TOTAL COST EUR1684.85 UNLIMITED

52 X/MILES KILOMETERS

CTO Assistance Requested for Car Booking

10 X/CTO, please assist traveler with Compact Car for

11 X/PHILADELPHIA, PA from 04/05/2007 to 04/08/2007

Example: Traveler’s Profile Remarks

To display profile air only remarks *PRA or *PRP or *PRK or *PRS

D-3 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

8 P Last PNR modification timestamp 2007 01 26T10 54 18

15 P/DAVID ARMSTRONG/123456789

16 12900 FEDERAL

17 FAIRFAX VA 22203

18 P/12900 FEDERAL SYSTEM DRIVE

19 P/FAIRLAKES VA 22033

20 P/BRANDON SIMONS

21 P/703 968 1000 E

22 123456789 B

23 703 803 0000 H

24 DTSTESTAPOLLO

25 SITE VISIT

26 A/DOCUMENT NAME DAROMEITA040907A01

27 R/1 OF 1 PNRS

28 A/NCPM

notification will be sent to the Traveler, Approving Official, Organization DTA, and to the Transportation Officer (if known based on a change to a DTS CBA account.)

Pricing/Stored Fare

• CTO receives a PNR without a stored fare, we request for the CTO to price and store the fare. Delete this fare line prior to storing new fare.

Format to price the fare is: $B*GVT/NR

Format to store the fare is T:$B*GVT/NR

Note: Only one (1) stored fare can exist in the PNR. The linear fare needs to include the tax. (*LF to verify the linear fare has taxes included)

• CTO receives a PNR with an incorrect stored fare – CTO should re-price the itinerary and store the correct fare. See formats above to price and store fare.

• Pacific Rim locations need to add the commission using the following format: T:/Z(commission) For example if the commission is 5% T:/Z5

Ticketing Place the PNR on the outbound/polling/polling queue after ticketing, to update the authorization with ticket number(s), ticket amount, and CTO fee (if applicable).

D-4 This document is controlled and maintained on the DTS Management Website. Printed copies may be obsolete.

Please check revision currency on web prior to use.

If the ticket was exchanged or voided the accounting line associated with that ticket must be removed prior to placing the record on the polling queue.

AMTRAK

DTS creates a PNR with a retention segment for Amtrak reservations and documents the PNR with the rail segments the traveler has selected. The comments are in the T remark field.

• CTO will need to read the remark T

• CTO will need to book the requested rail segments in Amtrak

• CTO will store the fare

• CTO will queue the PNR to the outbound/polling Queue.

Example of DTS Amtrak Reservations and Remarks:

Apollo

5 T/CTO, please assist traveler with rail reservations

6 T/ for BOSTON UNIVERSITY, MA to PHILADELPHIA, PA depa

7 T/rting at 01 30PM on 04/05/2007

Non – Interline Agreements (WN and FL) Southwest Airlines and Air Tran do not have interline agreements with other airlines. Therefore, DTS will create a separate PNR for these segments making the ticketing process easier. DTS cross references the two PNR’s by inserting an R remark in the PNR, see the example below:

R 1 of 2 PNR TQEDNT

R 2 of 2 PNR SDRWER

After completing the quality control check on the two PNRs, the CTO must place both PNRs on the outbound/polling queue consecutively in order for them to route for approval. If both PNRs are not queued, DTS will not process the document.