GSP3 MHS EITS Overview.pdf

HT001522R0030 Attachment GSP3- MHS EITS Overview

MHS Enterprise IT Services (EITS) Overview

As required by the National Defense Authorization Act (NDAA) for Fiscal Year (FY) 2017 and as amended in the FY 2019 NDAA, Authority, Direction, and Control (ADC) of all DoD Military Medical Treatment Facilities (MTFs) and Other Lines of Business (OLBs) will transition to the Defense Health Agency (DHA). This transition will enable tighter integration of healthcare delivery systems to achieve medical readiness, improve health of people, enhance experience of care, and lower healthcare costs.

As a result, the DHA established the Enterprise Information Technology Services (EITS) as a multi-provider, integrated environment for the delivery of IT services to the DHA and Military Health System (MHS). The mission of the EITS Program is to transform MHS IT through a services integration approach that standardizes service delivery, increases efficiency, and measures and improves quality. This new operating model will be implemented through the aggregation of IT delivery, management, and governance activities that allow for more efficient service delivery, timely decisions, and continuous improvement. The MHS EITS strategy includes three major components:

EITS Integrator (EITSI), Capability Service Providers (CSPs), and Geographic Service Providers (GSPs).

This integrated environment will use a Multisourcing Services Integrator (MSI) approach to coordinate delivery across multiple IT contracts and service owners. This approach optimizes centralized control by assigning coordination, integration, and management activities to an integrator function that specializes in these capabilities. It enables the reduction of site-specific solutions and increases capabilities of centrally-managed IT services.

The environment requires coordination, cooperation, communication, and integration amongst various participating entities. To accomplish this, the EITSI is the single contractor responsible for supporting and coordinating service delivery across the EITS environment. The EITSI has a distinct and separate role in coordinating with the other service providers. It will implement common business processes and tools for the delivery of IT services across the MHS. In addition, the EITSI will integrate with other contractors focused on their own service areas. Contractors with specialist focus in a particular enterprise service are referred to as CSPs and contractors performing IT support tasks at MTFs and OLBs spanning a defined geographical area are referred to as Geographic Service Providers (GSPs). Collectively these are referred to as Integrated Service Providers, and the operating model is shown in the figures below. The EITSI will also work with the existing incumbent contractors in the environment, even prior to their full integration. Specific scope of individual CSPs is still being defined by DHA.

Integrated Service Providers will each have obligations in their contracts to interface with enterprise tools and processes, highlights of which are indicated in the table below.

In the new environment, DHA expects that both customers and service providers will find it easier to work with more consistent processes and delivery mechanisms. Service providers will be able to focus on their core capabilities and accelerate delivery of those services into the EITS environment. The Government looks forward to cooperating with industry partners on implementing this model.

This initiative may result in option periods not being exercised. DHA appreciates the continued support of its industry partners in achieving its mission.