Final_RFP_ID1417_0013.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

TBD

4. ORDER NUMBER

N/A

5. SOLICITATION NUMBER

GS-H-ID1417-0013

6. SOLICITATION ISSUE

DATE

08/11/2017

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Carolyn Turner, carolyn.turner@gsa.gov

b. TELEPHONE NUMBER (No collect calls)

202-501-2867

8. OFFER DUE DATE/

LOCAL TIME

09/01/2017

12:00 PM

9. ISSUED BY CODE ID14 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: 100 % FOR:

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

HUBZONE SMALL SMALL BUSINESS PROGRAM NAICS:

BUSINESS

EDWOSB 561110

SERVICE-DISABLED

VETERAN-OWNED SIZE STANDARD:

SMALL BUSINESS 8 (A) $7.5M

GENERAL SERVICES ADMINISRTATION (GSA)

OAS- OFFICE OF INTERNAL ACQUISITION

1800 F STREET, NW

WASHINGTON, DC 20405

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

Net 30

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

SEE SCHEDULE see block 9

17a. CONTRACTOR/ CODE FACILITY 18a. PAYMENT WILL BE MADE BY CODE KCAP

OFFEROR CODE

TELEPHONE NO.

USDA-OCFO

Financial Information & Operations Division P.O. Box 419279 Kansas City, MO 64141 1-800-676-3690

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

See Schedule for Supplies Services and Prices

(Use Reverse and/or Attach Additional Sheets as Necessary)

0 0

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

Carolyn Turner

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212 mailto:carolyn.turner@gsa.gov

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELPHONE NUMBER OF AUTHORZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT

COMPLETE PARTIAL FINAL

37. CHECK NUMBER

PARTIAL FINAL

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

RFP# GS-H-ID1417-0013

REQUEST FOR PROPOSAL RFP# GS-H-ID1417-0013

SOLICITATION ISSUE DATE: August 11, 2017

OFFER RECEIPT DATE/TIME: September 01, 2017

ADMINISTRATIVE SUPPORT SERVICES

ISSUED BY: GENERAL SERVICES ADMINISTRATION (GSA)

OFFICE OF INTERNAL ACQUISITION (OIA)

FOR

OFFICE OF ADMINISTRATIVE SERVICES (OAS)

ISSUED TO:

100% TOTAL SMALL BUSINESS SET-ASIDE

NAICS: 561110

1.0 SUPPLIES OR SERVICES AND PRICES/COSTS

1.1 General Information

The Contract(s) will be Indefinite Delivery/ Indefinite Quantity (IDIQ) with Burdened Hourly

Labor Rates that will be used to issue Firm Fixed Price Task Orders (TOs). Issued Task Orders will be subject to Performance Based Objectives.

1.2 Competition for Task Orders

When requirements that fall within the scope of this contract are known, a Performance Work

Statement will be developed containing the details of the specific requirement. Task Orders will be competed among the awardees, unless there is an approved exception IAW FAR 6.3 “Other

Than Full and Open Competition”.

1.3 Method of Pricing Task Orders

The Burdened Hourly Rates identified in Attachment 2 will be used as a basis for Firm Fixed

Price proposal development.

1.4 Rates and Hours

The Labor Categories and Burdened Labor Rates Price Sheet shown in Attachment 2 of the

Schedule related to FFP are burdened hourly labor rates and include factors such as wages, fringe benefits (to include health and welfare, life insurance, leave accrual, etc.), overhead, general and administrative expenses, differentials and profit.

The hours shown are estimates only and may vary during the base period and any option period without Bilateral contract change provided the ceiling amount shown at the end of each period is not exceeded by the total cost of all Task orders. For ease of payment office recognition of hours on vouchers exceeding the estimates on individual CLINS whenever more hours are needed on an individual CLIN the Contracting Officer may, by Unilateral contract administrative modification, adjust the hours in any CLIN downward or upward as long as the overall contract estimated amounts (ceiling) for the performance period is not exceeded. This total cost includes actual or estimated billed costs for labor and ODCs on FFP TOs. The Contracting Officer may adjust the ceiling upward.

1.5 Minimum and Maximum Amounts

The guaranteed Minimum Amount for Contractors is $3500 during the first contract year. The

Governments only obligation is the Minimum Guaranteed Amount for the Base Year under the contract(s). The ceiling for the base and option years is $23,000,000.00. The maximum guaranteed amount will it be 23M. Breakout is as follows:

Base--------------$4.4 million

Option Year 1---$4.5 million

Option Year 2---$4.6 million

Option Year 3---$4.7 million

Option Year 4---$4.8 million

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE MAX AMOUNT

0001 UNDEFINED Lot

Firm Fixed Price (FFP)

FFP

BASE YEAR PERFORMANCE PERIOD (DATE OF AWARD

THROUGH TWELVE (12) MONTHS.

The Contractor will provide all necessary labor and support for the

Administrative Support Services to the General Services

Administration and Office of Administrative Services personnel.

MAX

NET AMT

FOB: Destination

ITEM

NO

SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT

1001 UNDEFINED Lot

OPTION Task Orders, Firm Fixed Price (FFP)

FFP

OPTION YEAR ONE (1) PERFORMANCE PERIOD (DATE OF AWARD

The Contractor will provide all necessary labor and support for the Administrative

Support Services to the General Services Administration and Office of

Administrative Services personnel. This CLIN will be utilized for Firm Fixed Price

(FFP) Task Orders. The Firm Fixed Price will be identified in individual Task

Orders.

NET AMT__________________

FOB: Destination

SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT AX AA

2001 UNDEFINED Lot

Task Orders, Firm Fixed Price (FFP)

FFP

OPTION YEAR TWO PERFORMANCE PERIOD (DATE OF AWARD

Administrative Support Services to the General Services Administration and

Office of Administrative Services personnel. This CLIN will be utilized for

Firm Fixed Price (FFP) Task Orders. The Firm Fixed Price will be identified in individual Task Orders.

FOB Destination

NET

AMT_____________________

ITEM NO SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE AMOUNT

3001 UNDEFINED Lot

Task Orders, Firm Fixed Price (FFP)

FFP

OPTION YEAR THREE PERFORMANCE PERIOD (DATE OF

AWARD THROUGH TWELVE (12) MONTHS.

Administrative Support Services to the General Services Administration and Office of Administrative Services personnel. This CLIN will be utilized for Firm Fixed Price (FFP) Task Orders. The Firm Fixed Price will be identified in individual Task Orders.

NET

AMT_________________

SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT

4001 UNDEFINED Lot

Task Orders, Firm Fixed Price (FFP)

FFP

OPTION YEAR FOUR PERFORMANCE PERIOD (DATE OF

AWARD THROUGH TWELVE (12) MONTHS.

Administrative Support Services to the General Services

Administration and Office of Administrative Services personnel.

This CLIN will be utilized for Firm Fixed Price (FFP) Task Orders.

The Firm Fixed Price will be identified in individual Task Orders.

NET AMOUNT_________________________

2.0 PERFORMANCE WORK STATEMENT (PWS)

2.1 Background Agency Overview

The General Services Administration (GSA) is one of three central management agencies of the

Federal Government. GSA provides workspace, products and services, technology, telecommunications, and management policy for the Federal Government. The administrative services under GSA’s regulatory purview include the management of real and personal property, travel and transportation, motor vehicles, and mail.

GSA’s organization serves a population of over 11,000 employees, which includes two major services, the Public Building Service (PBS) and Federal Acquisition Services (FAS), along with several staff organizations that are focused on GSA achieving a vision of “excellence in the business of government.” GSA provides these services through the coordinated efforts of eleven regional offices throughout the United States and the headquarter office in Washington, DC.

3.0 SCOPE

The General Services Administration (GSA), Office of Administrative Services (OAS), requires ongoing and continued services for Administrative Support Services and is in need of qualified

Contractor to provide experienced and timely services for the following locations:

Central Office (CO) Headquarters:

Office of the Administrator (A), Public Building Service (PBS), Office of Administrative

Services (OAS), Federal Acquisition Service (FAS), Chief Information Officer (I), Office of

General Counsel (OGC), Office of Communications and Marketing (OCM), Office of

Government Wide Policy (OGP), and Office of the Chief Financial Officer (OCFO). Additional

GSA organizations are “subject” to be added.

National Capital Regional Office (NCR):

Public Building Service: DC Service Center, Design and Construction, Facilities Management &

Services Program, Metropolitan Service Center, Lease Program Management Division, Lease

Project Management Division, Office of Campus Development, Organizational Resources, Portfolio Management Division, Potomac Service Center, Pricing Execution & Tools Division, Real Estate Administration Division, Real Estate Division, Triangle Service Center, Census

Headquarters, White Oak Campus, Real Property Asset Management and Office of Real

Property Utilization and Disposal, Homeland Security and Retail Concessions & Specialty

Services.

The following positions are required:

1. Secretary Level I

2. Secretary Level II

3. Secretary Level III

4. Administrative Assistant I

5. Executive Administrative Assistant II

6. Project Manager

7. Supply Clerk

4.0 OBJECTIVES

3.1 The General Services Administration (GSA), Office of Administrative Services (OAS) seeks to provide centrally managed contracting support for the comprehensive range of Administrative

Support services for a variety of GSA organizations to accomplish the various missions as defined in more details statements for task Orders, in a manner that meets the criteria outlined in those detail statements. The success of performance will be measured by unique criteria established in the detailed SOWs.

The overall objectives are to;

3.2 Create reasonably priced contracts with flexible pricing provisions allowing placement of

Firm Fixed Price task orders, as appropriate, for individual GSA requirements.

3.3 Utilize easy to use task orders that satisfy customer needs without long lead-times or need for extensive customer staff/effort or specialized contracting experience.

3.4 Provide for effective competition of task orders, maintained throughout the five-year life of the contract, among a qualified group of contractors. The Administrative Support Services is Set

Aside for Small Business Contractors.

3.5 Use Performance-Based Contracting techniques and contract/task order metrics to assess contractor performance.

3.6 Establishment of a multiple award Indefinite Delivery and Indefinite Quantity (IDIQ) contract that will compete with offering OAS services in a superior manner that will result in the

OAS sponsored contracts being the vehicle of choice for all OAS users needing administrative services in the Washington, DC metropolitan area.

3.7 OAS strive to deliver innovative, responsive, and timely value-added solutions for GSA's administrative, workplace, and information needs in ways that promote integrity, the efficient use of government resources and effective risk management.

3.8 This Solicitation will result in Multiple Award contracts to Small Businesses. The Small

Business awardees will then compete with each other that were awarded a basic contract.

3.9 The Contract is for a base performance period of twelve (12) months, and four (4) twelve

(12) month option periods.

5.0 TASKS

The required services shall include (but are not limited to) use of GSA’s existing systems and software (e.g. Microsoft Office Suite Word, Excel, PowerPoint, Google documents, Book it, Salesforce, etc.) and various automated/electronic systems include time-keeping, arrange travel, and draft and review documents.

The following tasks, not all inclusive, may be ordered under this contract:

Coordinate schedules and ensure coverage of all functional areas during normal business hours, which are 7:30 am until 6:00 pm.

Ensure telephone coverage is provided during normal business hours;

Provide backup support for other administrative support staff, both contractor and Federal employees;

Utilize and operates the Cisco VoIP telephone system; screen calls for the direct report in accordance with established procedures and as directed by the COR; take detailed messages; answer telephone calls for individuals who are not available or out of the office and determine appropriate actions.

Prepare correspondence in final form from, draft or and written material, letters, memorandums, forms, reports, and other types of documents.

Review documents to ensure compliance with GSA guidelines and procedures, standard spelling, grammar, punctuation, and format prior to finalizing.

Maintain recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans.

Directly address tenant issues (lack of supplies in work center areas/conference rooms;

missing keys from reserved stations or lost keys for assigned file cabinet, missing or damage chairs in conference rooms; building information such as location of lost and found.

Review research and respond to the 1800 F Tenant Support email box and face-to-face requests from tenants.

General Administrative Support. Perform administrative functions such as receiving and screening phone calls, operating office equipment, establish and maintain office files, schedule meetings, prepare charts, record minutes of meetings, and prepare and process office travel orders.

Writing support. Organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. Review published materials and recommends revisions or changes in scope, format, content and methods of reproduction and binding. Edits, standardizes, or make changes to material an individual as prepared by other writers or establishment personnel.

6.0 STAFFING

The contractor shall be responsible for providing staff at a level necessary to perform the required work as set forth in each task order.

The contractor shall designate an individual as the Acting Project Manager (PM) in the event the

PM will be temporarily absent for more than one day. The contractor shall provide the COR two weeks notification for approval of any anticipated, permanent change of the PM.

The PM shall obtain approval of the COR before making any changes to personnel designated as

“key” in the contract.

7.0 TRAINING

7.1 All employees who work at GSA, including contract personnel may periodically be required to take mandatory training, including but not limited to annual IT security training, official use of government property, EEO training, and safety training. The Contractor shall ensure that contract personnel have completed the required training and shall report completion of the training to the COR.

7.2 The contractor shall ensure each of its employees retains the skills and qualification necessary to perform the required functions and tasks at a satisfactory level throughout the life of the contract. Training shall be handled in accordance with GSA instructions as issued and modified during the term of the contract. When GSA identifies appropriate training for contractor employees, due to new regulations or technology refresh, GSA will direct the contractor to send appropriate employees to training. GSA will pay for the cost of training. Less formal training or activities may be attended by Contractor employees at the discretion of the CO/POC.

8.0 GOVERNMENT FURNISHED PROPERTY

8.1 The contract SOW has information related to government furnished property and services. In summary the information provides that the government will furnish some property to the contractor and may require the contractor to acquire other property for the government that is unique to the operations identified in task orders. If the work under this contract involves performance on government installations, the government will normally provide substantial government property. This could include furnished office space, office equipment, and supplies, training facility, and library space and utilities, telephones and commercial access, and other automation equipment such as computer, access to printers, fax machines and calculators

8.2 The contractor shall establish and maintain a property administration program related to government property in accordance with the requirements identified in the contract.

9.0 DELIVERABLES

The individual Task Orders shall identify the details of required reports, documents, tapes and discs and other type deliverables. Examples of the type reports that will be required are as follows:

9.1 Monthly Contractor Summary Report that includes financial information.

9.2 Site Management Manual. This document is the contractor’s standard operating procedure that describes operational methods and detailed processes for delivering services.

9.3 Quarterly In-Progress program review for each program area.

9.4 Revisions to existing government documents. The revision provides updated content data and format in the same format as the original government document.

9.5 The contractor shall submit the following reports:

9.5.1 Contractor Summary Report. This report shall include summary of operation relative to this contract.

9.5.2 Quarterly Program Review.

10.0 TRANSITION

10.1 Transition occurs at 3 (three) key points during performance.

10.1.1 Task Order 1: At award, a transition must be accomplished as the Contractor transitions from incumbent contractor number one with roughly 19 employees from date of award;

10.1.2Task Order 2: A transition must be accomplished from incumbent contractor number two with roughly 45 on Phase-in and;

10.1.3 At task order/contract conclusion, the Contractor must transition to the new contractor

(Phase-out). As applicable, the Contractor will be required to provide transition plans that address the following:

10.2 PHASE-IN

10.2.1 The Contractor must use the time between contract award and contract start to prepare for and achieve fully operational status on the first day of required services. To accomplish this level of operational readiness, the Contractor is to implement its proposed phase-in plan, which should be submitted as part of the technical proposal. Site access will be permitted during phase-in to the extent that it does not interfere with the operation of the incumbent Contractor. The

Contractor is to coordinate with the COR for site access permission.

10.2.2 The Contractor must provide a phase-in plan that, at a minimum, addresses:

● Staffing plan for the proposed work

● Staff currently available; how are they now available

● Staff recruitment methods to add needed new staff

● Staff orientation with GSA IT

● Staff orientation to the contractor’s corporate culture(s)

● Contractor’s staff retention rates

● Contractor’s staff retention policies and incentives

In addition the contractor must address the following:

● Assumption of responsibility and accountability of government furnished property

● Telephone services

● Timelines

10.3 PHASE OUT

10.3.1 The Contractor is to maintain full contract compliance during the period of time leading up to contract completion, expiration or termination. The Contractor is to submit, to the COR, a phase-out plan 15 days before contract completion or termination.

10.3.2 The phase-out plan must address, at a minimum, the following:

10.3.2.1 Procedures for retaining the staffing levels necessary to maintain required contract services through the final day of contract completion, expiration or termination.

10.3.2.2 Procedures and responsibilities for performing physical inventory and reconciliation of all GFE/GFI (if applicable).

10.3.2.3Procedures, roles and responsibilities for coordinating phase-out activities with the incoming Contractor to effect a smooth and orderly transition at the end of the contract period.

The Contractor must provide on-the-job and/or application-specific training for the incoming contractor personnel, as needed.

11.0 SECURITY

11.1. Contractor shall require access to GSA' systems. The required services shall include (but are not limited to) use of GSA’s existing systems and software (e.g., Microsoft Office Suite including Word, Excel, PowerPoint, etc.) and various automated/electronic systems including time-keeping, financial procurement, travel and customer service tenant support. Preparing and typing correspondence and reports; answering calls; ordering office supplies and equipment;

assisting in the development of management reports and briefing, scheduling and coordinating meetings, maintaining electronic and paper files; reproducing documents; scheduling travel and training for office personnel; greeting and receiving visitors; maintaining administrative support budgets; maintaining business schedules for office personnel; maintaining classified documents;

maintaining records of leave travel, training and other organizational activities for office personnel; initiating calls for computer hardware and software assistance/maintenance; and other closely aligned duties and responsibilities as delineated if the Office of Personnel Management classifications.

11.2 The GSA COR may request a Public Trust Certification be processed for Contractor personnel assignment to the Government site. If so, each Contractor must complete Optional

Form 306, FD 258 Fingerprint Chart, Standard Form 85P Security Check Form, and GSA Form

3665 Authorization for Credit Checks (Required after contract award). GSA Security Office will conduct National Agency Check with Credit Card (NACIC) background checks and verify information submitted by the employee's, conduct fingerprint checks, and conduct other appropriate investigations. Investigations will include, but are not limited to, criminal record, credit worthiness, and prior work performance history. The Contractor shall observe information technology system security policies and procedures that apply to GSA. These shall be made available to the Contractor at the GSA site by the COR. GSA will be responsible for paying all costs associated with conduct of the security checks. On-site employees shall be required to meet the security requirements (including HSPD-12) before working on-site.

12.0 ADMINISTRATIVE and PROJECT MANAGER SERVICES

12.1 Contractor shall identify a Contractor Project Manager (PM) to oversee and supervise contractor employees, participate and meets with the contractor stakeholders/COR, Service

Office POC’s included, at least once a month. The PM shall have responsibility for the overall administration and coordination of the work activities on the contract. The PM shall be a key

Contractor representative /key employee. The PM shall be the principal point of contact between the Contractor and the Government through the COR and CO.

12.2 The PM shall assume the general responsibility on behalf of the Contractor for assuring timely availability of personnel and the quality of the services the Contractor provides. The role of the PM is to plan, execute, and finalize projects according to the contract. She/he meets strict deadlines within budgets. This includes the coordination of resources, the efforts of the team members and third party contractors or consultants in order to deliver projects according to the contract. The PM shall also oversee performance quality control throughout the contract life cycle.

13.0 CONTRACT MANAGEMENT AND INTERFACE

GSA’s management staff shall be responsible for delegating work and assuring that quality services are produced within timeframes established by the contract. This is a contract for non-personal services. Government personnel shall not supervise Contractor personnel.

The Contractor’s management/supervisory staff shall be the liaison between Government personnel for specific work teams, as applicable, through the COR and CO.

13.1 CONTRACTOR SUPERVISION

The administrative support services provided under this contract are not related to Federal employment requirements nor do they involve temporary help services that may be authorized under 5 CFR Part 300. This contract may not be used to provide personal services. GSA’s contract administration and monitoring shall not be detailed or continual as to constitute supervision of the contractor personnel. Government personnel may not perform any

Supervisory functions for Contractor personnel such as interviewing, appraising individual performance, scheduling leave, scheduling work, or direction on how to perform work.

The contract personnel assigned to render services shall at all times be employees of the

Contractor (including Subcontractors of the Contractor) and under the direction and control of the Contractor. Notwithstanding any other provisions of this contract, the Contractor shall at all times be responsible for the supervision of its employees in the performance of the services required. At no time shall the Contractor personnel be employees of the United States

Government. The Government shall only provide technical, task related instructions sufficient for Contractor employees to properly perform services under the contract. See FAR Part 37 for more details.

The Government reserves the right to expand services to specific agencies and activities. The

Government also reserves the right to request the addition of new services at any time during the effective performance period of this Task Order. Addition of new services and/or implementation of optional services will only occur after discussions with the Government and a mutually agreed upon Task Order modification.

14.0 MINIMUM QUALIFICATIONS by LABOR CLASSIFICATION

Labor Classification Minimum Qualifications

Secretary Level I High School/GED, 1-2 years of field experience

Secretary Level II High School/GED, 1-3 years of field experience

Secretary Level III High School/GED, 2-4 years of field experience

Supply Clerk High School/GED, 2-4 years of field experience

Administrative Assistant l High School/GED, more than 4 years of field experience

Executive Administrative

Assistant II

High School/GED, more than 5 years of field experience

Project Manager Bachelor’s degree (business administration)/ 5 years’ experience

15.0 SURGE SUPPORT

This Performance Work Statement (PWS) defines the requirements for Administrative Support

Services for the General Services Administration to assist and fulfillment of those organizations housed at Central Office and the National Capitol Region to complete their mission. These support services include a range of Secretarial, Administrative Assistant and Project/Program

Manager Levels. “Surge” support is optional under this task order shall include a wide range of professional program management support services that may be outside of the regular CLINs support. GSA organizations shall be authorized to use these services and provide funding for each task. Task orders shall be more specifically defined by individual task orders executed by the Contracting Officer (CO).

16.0 STAFFING OF CONTRACTOR PERSONNEL

16.1 The contractor shall propose personnel to perform the services in the PWS when directed by the COR. The contractor employee resume shall demonstrate their related knowledge, skills, abilities and work experience to perform the requirements of the PWS. Proposed personnel must be fully trained to complete the tasks they are performing. Resumes may be required at the task order level.

16.2 The Contractor shall provide qualified and skilled personnel, supervision, management, and administrative services necessary to successfully meet the Government’s requirements.

16.3 All contractor personnel shall present a professional appearance and be dressed appropriate for the type of work they are performing.

16.4 All contractor personnel, as required by FAR 37.114(c), shall identify themselves as

Contractor employees in situations where they attend meetings, answer Government telephones, or work in situations where their contractor status is not obvious, to avoid creating the impression they are Government officials. In addition, email correspondence shall reflect in an easily identifiable manner that the author of the email is a contractor.

17.0 JOB DESCRIPTIONS/LABOR CATEGORIES

17.1 Position Classifications

This list encompasses all positions that can be readily identified at this time. If other tasks become necessary, the contract will be modified to add additional positions and negotiated with the contractor. The purpose of this contract is to provide support services to GSA. Each individual position listed below may or may not be utilized during the performance of this contract.

17.1.1 ADMINISTRATIVE ASSISTANT I

Handles a wide variety of situations and conflicts involving the clerical or administrative functions of the office which often cannot be brought to the attention of the executive; the executive sets the overall objectives of the work. Secretary may participate in developing the work deadlines. Duties include or are comparable to the following: Composes correspondence requiring some understanding of technical matters; may sign for executive when technical or policy content has been authorized; Notes commitments made by executive during meetings and arranges for staff implementation. On own initiative, arranges for staff member to represent organization at conferences and meetings, establishes appointment priorities, or reschedules or refuses appointments or invitations; Reads outgoing correspondence for executive's approval and alerts writers to any conflict with the file or departure from policies or executive's viewpoints;

gives advice to resolve the problems; Summarizes the content of incoming materials, specially gathered information, or meetings to assist executive; coordinates the new information with background office sources; draws attention to important parts or conflicts; In the executive's absence, ensures that requests for action or information are relayed to the appropriate staff member; as needed, interprets request and helps implement action; makes sure that information is furnished in timely manner; decides whether executive should be notified of important or emergency matters. Provide backup support for other administrative support staff, both contractor and Federal employees; Utilize and operate the Cisco VoIP telephone system; screen calls for the direct report in accordance with established procedures and as directed by the COR;

take detailed messages; answer telephone calls for individuals who are not available or out of the office and determine appropriate action. Based on a knowledge of the supervisor's views, composes correspondence on own initiative about administrative matters and general office policies for supervisor's approval; Anticipates and prepares materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered;

Read publications, regulations, and directives and takes action or refers those that are important to the supervisor and staff; Prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions; and Advises secretaries in subordinate offices on new procedures; requests information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries etc.; Shifts clerical staff to accommodate workload needs. Prepare correspondence in final form from draft or handwritten material, letters, memorandums, forms, reports, studies, vacancy announcements, position descriptions, specifications, legal documents, and other types of documents; Review documents to ensure compliance with GSA guidelines and procedures, and standards for spelling, grammar, punctuation, and format prior to finalizing; Ensure all enclosures, attachments, courtesy copies, and blind copies are included with outgoing correspondence and make copies as necessary;

Maintain suspense records on action items and follow up to ensure timely reply and/or action;

Make travel arrangements considering regulations, routes, cost containment, availability and conveyance. Complete travel forms and/or enter in electronic travel system. Notify personnel of travel arrangements and prepare written itineraries; Make arrangements for training and complete training forms; Make arrangements for conferences and meetings, including scheduling appointments and assembling background materials; maintain conference room calendar of scheduled meetings; and ensure conference rooms and lobby areas are properly arranged. Input electronic time and attendance reports; File documents, correspondence, forms, etc. Update and organize existing files; Close out files and prepare to move to records center or other storage;

Schedule vehicles which are available from the motor pool; Receive and distribute faxes to employees. Process overnight mail; Maintain current telephone listings and employee distribution lists; Review all incoming correspondence to determine proper routing;

establish and maintain working files; draft a variety of correspondence or documentation from oral instruction or rough draft; and other administrative support functions as required by GSA organizations

17.1.2 ADMINISTRATIVE ASSISTANT I

The position requires a high level of computer skills, written communication and well spoken, due to the customer interaction; Assist with locating available times slots, dates, rooms and making reservations for eight (8) configurable conference rooms; Email request for completed

Google forms for all pending requests with no conflicts; Deny pending requests with conflicts and e-mail users; Review form submissions for accuracy and e-mailing users for corrected information as needed; Approve pending request upon acceptance of form (includes adding requested set up to pending request before approval;

Every Thursday, download four (4) set up worksheets for following week and reformat as necessary for issuance to OMA, movers and onsite POC; Update movers, onsite POC and OMA, as necessary with cancellations, new reservations and changed set ups and; Answer user questions about room specifics.

17.1.3 EXECUTIVE ADMINISTRATIVE ASSISTANT II

Carries out recurring office procedures independently; Uses judgment and initiate to determine the approach or action to take in non-routine situations; Interprets and adapts guidelines, including unwritten policies, precedents, and practices. Duties include or are comparable to the following:

Management of daily meetings, filter content on agenda's for the Administrator and the

Commissioner Office. Decides which meeting takes priority or are relevant to the principal mission of GSA. Coordinates White House personnel meetings and meetings between Senators, Mayors, and Congress men/women with GSA.

Takes dictation and transcribes notes, researches and creates presentation as well as generates reports and handles multiple projects and performs a variety of tasks at the same time. May assist in compiling and developing the annual budget. Familiar with standard concepts, practices, and procedures within the organization. Relies on experience and judgment to plan and accomplish goals. Requires degree of creativity and latitude is required.

Composes correspondence requiring some understanding of technical matters; may sign for executive when technical or policy content has been authorized; Notes commitments made by executive during meetings and arranges for staff implementation. On own initiative, arranges for staff member to represent organization at conferences and meetings, establishes appointment priorities, or reschedules or refuses appointments or invitations; Reads outgoing correspondence for executive's approval and alert writers to any conflict with the file or departure from policies or executive's viewpoints; gives advice to resolve the problems; Summarizes the content of incoming materials, specially gathered information, or meetings to assist executive; coordinates the new information with background office sources; draws attention to important parts or conflicts; In the executive's absence, ensures that requests for action or information are relayed to the appropriate staff member; as needed, interprets request and helps implement action; makes sure that information is furnished in timely manner; decides whether executive should be notified of important or emergency matters. Manage the administrative staff giving daily work assignments and guidance as needed. Coordinate office coverage to ensure administrative support during lunch, vacations and emergencies. Provide backup support for other administrative support staff, both contractor and Federal employees (if needed); Utilize and operate the Cisco VoIP telephone system; screen calls for the direct report in accordance with established procedures and as directed by the COR; take detailed messages; answer telephone calls for individuals who are not available or out of the office and determine appropriate action.

Based on a knowledge of the supervisor's views, composes correspondence on own initiative about administrative matters and general office policies for supervisor's approval; Anticipates and prepares materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered; Reads publications, regulations, and directives and takes action or refers those that are important to the supervisor and staff; Prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions; and Advises secretaries in subordinate offices on new procedures; requests information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries etc.; Shifts clerical staff to accommodate workload needs. Prepare correspondence in final form from draft or handwritten material, letters memorandums, forms, reports, studies, vacancy announcements, position descriptions, specifications, legal documents, and other types of documents; Review documents to ensure compliance with GSA guidelines and procedures, and standards for spelling, grammar, punctuation, and format prior to finalizing; Ensure all enclosures, attachments, courtesy copies, and blind copies are included with outgoing correspondence and make copies as necessary;

Maintain suspense records on action items and follow up to ensure timely reply and/or action;

Make travel arrangements considering regulations, routes, cost containment, availability and conveyance. Complete travel forms and/or enter in electronic travel system. Notify personnel of travel arrangements and prepare written itineraries; Make arrangements for training and complete training forms; Make arrangements for conferences and meetings, including scheduling appointments and assembling background materials; maintain conference room calendar of scheduled meetings; and ensure conference rooms and lobby areas are properly arranged. Input electronic time and attendance reports; File documents, correspondence, forms, etc. Update and organize existing files; close out files and prepare to move to records center or other storage;

Schedule vehicles which are available from the motor pool; Receive and distribute faxes to employees. Process overnight mail; Maintain current telephone listings and employee distribution lists; Review all incoming correspondence to determine proper routing; establish and maintain working files; draft a variety of correspondence or documentation from oral instruction or rough draft; and other administrative support functions as required by GSA.

17.1.4 PROJECT MANAGER (Key Personnel)

Contractor shall identify a Contractor Project Manager (PM) to oversee and supervise contractor employees, participate and meets with the contractor stakeholders/COR, Service Office POC’s included, at least once a month. The PM shall have responsibility for the overall administration and coordination of the work activities on the contract. The PM shall be a key Contractor representative /key employee. The PM shall be the principal point of contact between the

Contractor and the Government through the COR and CO.

The PM shall assume the general responsibility on behalf of the Contractor to ensure timely availability of personnel and the quality of the services the Contractor provides. The role of the

PM is to plan, execute, and finalize projects according to the contract. She/he meets strict deadlines within budgets. This includes the coordination of resources, the efforts of the team members and third party contractors or consultants in order to deliver projects according to the contract. The PM shall also oversee performance quality control throughout the contract life cycle.

17.1.5 SECRETARY I

Schedules appointments, provides information to callers, may take direction and otherwise relieves officials of clerical work and minor administrative business details. Has knowledge of commonly used concepts, practices and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job and works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Ensure telephone coverage is provided during normal business hours; Provide backup support for other administrative support staff, both contractor and Federal employees; Utilize and operate the Cisco VoIP telephone system; screen calls for the direct report in accordance with established procedures and as directed by the COR; take detailed messages; answer telephone calls for individuals who are not available or out of the office and determine appropriate action.

17.1.6 SECRETARY II

Operates under broader guidelines and select the best course of action from a number of alternatives; Supervisor provides minimal instructions on assignments and checks completed work for accuracy. Performs varied duties including or comparable to the following: Provide backup support for other administrative support staff, both contractor and Federal employees;

Utilize and operate the Cisco VoIP telephone system; screen calls for the direct report in accordance with established procedures and as directed by the Contracting Officer

Representative; take detailed messages; answer telephone calls for individuals who are not available or out of the office and determine appropriate action. Responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff. Controls mail and assures timely staff response; may send form letters; As instructed, maintains supervisor's calendar, makes appointments, and arranges for meeting rooms; Prepares and review materials needed by the supervisor for conferences, correspondence, appointments, meetings, etc., and informs supervisor on matters to be considered; Maintains recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans.

17.1.7 SECRETARY III

Uses greater judgment and initiative to determine the approach or action to take in non-routine situations; Interprets and adapts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations. Duties include or are comparable to the following: Provide backup support for other administrative support staff, both contractor and Federal employees; Utilize and operate the Cisco VoIP telephone system;

screen calls for the direct report in accordance with established procedures and as directed by the

COR; take detailed messages; answer telephone calls for individuals who are not available or out of the office and determine appropriate action. Based on a knowledge of the supervisor's views, composes correspondence on own initiative about administrative matters and general office policies for supervisor's approval; Anticipates and prepares materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs supervisor on matters to be considered; Reads publications, regulations, and directives and takes action or refers those that are important to the supervisor and staff; Prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other offices, etc., under general directions;

and Advises secretaries in subordinate offices on new procedures; requests information needed from the subordinate office(s) for periodic or special conferences, reports, inquiries etc.; Shifts clerical staff to accommodate workload needs. Prepare correspondence in final form from draft or handwritten material, letters, memorandums, forms, reports, studies, vacancy announcements, position descriptions, specifications, legal documents, and other types of documents; Review documents to ensure compliance with GSA guidelines and procedures, and standards for spelling, grammar, punctuation, and format prior to finalizing; Ensure all enclosures, attachments, courtesy copies, and blind copies are included with outgoing correspondence and make copies as necessary; Maintain suspense records on action items and follow up to ensure timely reply and/or action; Make travel arrangements considering regulations, routes, cost containment, availability and conveyance. Complete travel forms and/or enter in electronic travel system. Notify personnel of travel arrangements and prepare written itineraries; Make arrangements for training and complete training forms; Make arrangements for conferences and meetings, including scheduling appointments and assembling background materials; maintain conference room calendar of scheduled meetings; and ensure conference rooms and lobby areas are properly arranged. Input electronic time and attendance reports; File documents, correspondence, forms, etc. Update and organize existing files; Close out files and prepare to move to records center or other storage; Schedule vehicles which are available from the motor pool; Receive and distribute faxes to employees. Process overnight mail; Maintain current telephone listings and employee distribution lists; Review all incoming correspondence to determine proper routing; establish and maintain working files; draft a variety of correspondence or documentation from oral instruction or rough draft; and other administrative support functions as required by GSA organizations.

17.1.8 SECRETARY III (building services)

In a timely manner, directly addresses tenant issues (stocking supplies in all service centers/break rooms/meeting rooms; personal storage and file cabinet locker issues (setting codes, replacing batteries); replacing missing keys from the work station credenzas and file cabinets. Ensures all meeting rooms are well stocked with proper supplies and correct number and color of assigned chairs at all times. Ensures AV system (TV, phones, etc.) is in place and in working order (if applicable) and reports issues to IT Support.

Ensures that supplies that do not belong in meeting rooms (reams of copy paper, excess flip charts, etc.) are placed in their proper locations.

Inspects the workspace for issues which require maintenance or follow up by the BMO or janitorial staff (ex. ceiling lights out, broken door hardware, etc.) and track resolution to those issues.

Serves as a reliable information source for visitors and tenants when directions are needed within the building. Reads and responds to appropriate tenant requests that are sent to the 1800 F Tenant

Support email box, as well as some face-to-face requests from tenants.