GSA Limiting Sources Justification - Redacted.pdf

Limited Sources Justification and Approval (J&A)

CONTROLLED UNCLASSIFIED INFORMATION

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I. Contracting Activity.

The contracting organization responsible for this Justification and Approval is the 4th Contracting Squadron, 1570 Wright Brothers Avenue, Seymour Johnson AFB (SJAFB), NC, 27531.

II. Nature and/or description of the action being processed.

The contractual action is required to maintain and upgrade an installed server/phone system. This will be a single source firm-fixed price contract for replacement/maintenance of the T-Metrics Server system.

III. Description of supplies/services required to meet agency needs.

The 4th MDG requires urgent Server Upgrade, 6 Port Hardware, 2 Windows 19 Servers, Remote Management. The contract will also mitigate any recurring issues and identify upgrade risks. Contract includes Installation, Testing, Configuration, Shipping & Handling

IV. Identification of the justification/rationale for limiting sources and demonstration of the contractor's unique qualifications to provide the required supply/service.

The Defense Health Agency uses T-Metrics across all sites (Air Force, Navy & Army) as a unified call tree data metric system.

No other software will unify the metric results with the DHA market. T-metrics is used to create a call tree for the 4 MDG appointment line. It tracks call data to include: time in queue, calls per hour, time on call, dropped calls, and more to analyze the 4 MDG patient service and compare to the DHA market. The services provided for maintenance of the server and software are necessary to keep the appointment line at the 4 MDG operational. The supplies are necessary to create a local set up of the T-metrics software. There is no market server to use so each site must have their own server to create a call tree/ apppointment line.

V. Determination by the ordering activity Contracting Officer that the order represents the best value consistent with

FAR 8.404(d).

Purchase order to be awarded off of T-Metrics's GSA Schedule and, IAW DFARS Deviation 2014-O0011, the price will be compared to T-Metrics published price list and other contracts to determine whether the price is fair and reasonable before the purchase order is awarded.

VI. Description of the market research conducted and the results, or explain why market research was not conducted.

Alternative options were researched and provided to the commanding personnel at DHA. The direction was to stay with the enterprise model and use T-Metrics. This is so that the entire enterprise can pull the same data and compare accessibility and unit functionality. Other options were studied and researched both locally and by the enterprise but the determination was to create a cohesive market under one call tree metric system.

VII. Other facts supporting the justification.

DHA enterprise uses one call tree system to pull all metrics world wide. Seymour Johnson 4 MDG plans to stay under the enterprise goal and maintain T-metrics platform. No other sources are available since T-Metrics owns the system and platform to create the call tree data metric set-up that is used across the entire DHA enterprise. 4 CS had a contract with T-metrics and the 4 MDG is overtaking this contract/creating a new one with the same supplies - using the original vendor desired by DHA.

VIII. Actions the agency may take to remove or overcome any barriers that led to the restricted consideration before any subsequent acquisition for the supplies or services.

Local 4 CS tried to offer a different solution that was not approved by DHA leadership.

Limited Sources Justification and Approval (J&A)

CONTROLLED UNCLASSIFIED INFORMATION

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IX. Certification by the Contracting Officer.

As evidenced by my signature above, I have determined this document to be both accurate and complete to the best of my knowledge and belief.

X. Certification by the technical/requirements personnel.

As evidenced by my (our) signature(s) above, I (we) certify that any supporting data contained herein, which is my (our) responsibility, is both accurate and complete.