Custodial Solicitation 2011.docx

Solicitation Number: GS - 08P - 11 - JA-C-0013

Service: Custodial and Related Services

Location(s): Building 40, 41, 44, 45, 46, 50, 52, 53, 55, 64, 64A, 710 and 710A

Denver Federal Center, Lakewood, Colorado

Period of Performance: July 1, 2011 – June 30, 2012

Solicitation Issue Date: January 4, 2011

Offer Receipt Date/Time: February 9, 2011

SOLICITATION TABLE OF CONTENTS

(Sections A through M)

SOLICITATION/CONTRACT FORM

A.1 Standard Forms

Reserved

b. SERVICES, ORDERING AND PRICES B.1 Description of Services

The Contractor must provide all management, supervision, labor, materials, supplies, repair parts, tools and equipment and must plan, schedule, coordinate and assure effective, timely performance of all services described herein at the Denver Federal Center for Buildings 40, 41, 44, 45, 46, 50, 52, 53, 55, 64, 64A, 710, and 710A.

B.2 Contract Pricing

Please Provide the Proposal in Whole Numbers Only The Contractor is to provide a price for all ANSI/BOMA measured rentable space including current vacant space. After award, adjustments will be made for existing vacant space using the criteria specified in Section H, Paragraph H.1.7.

B.2.1 Minimum hourly wage rates and fringe benefits applicable to the initial 12 month performance period of this contract and all option periods for all Contractor employees covered under the Collective Bargaining Agreement (CBA) referenced below, have been/will be established by the Administrator, Wage and Hour Division, U.S. Department of Labor.

Do Not include any allowance for any contingency or any increase in cost for which adjustments are provided in Part II, entitled: FAR 52.222-43 - Fair Labor Standards Act and Service Contract Act - Price Adjustment (May 1989), which is incorporated by reference in this solicitation.

B.2.4 The minimum wage rates and fringe benefits applicable to the initial Base 12-month performance period for most staffing are outlined in the Collective Bargaining Agreement (CBA) between Sparkle Warner Joint Venture, LLC, and the Laborer’s International Union of North America, AFL-CIO, at the Denver Federal Center in Lakewood, Colorado. The rates and fringe benefits to be utilized in preparing pricing are those established for the 7-01-08 period in the CBA Agreement and the Bridge Agreement (Addendum A) dated May 19th, 2008.

B.2.5 Offeror(s) must quote a price for each item listed under Section B, THE SCHEDULE, Bid/Offer for Contract Services; in order to be considered for award. Refer to Section M, Paragraph M2 for the evaluation factors for award.

B.2.6 In Addition, Offerors MUST provide FULLY LOADED square foot pricing for office and warehouse space for the Base Period and each Option Period located in Paragraph B.4 below. As changes in space occur the contract will be adjusted using the applicable rates shown for that period.

B.3 Adjustable Square Foot Pricing

The Offeror must provide FULLY LOADED pricing for square foot adjustments made to office and/or warehouse.

The Contractor must submit monthly square foot costs for both office and warehouse type space for the base year and each follow-on period. These costs per-square-foot will be used to make adjustments to the contract price for both increases and decreases of cleaning requirements when space changes occur.

Adjustable Square Foot Pricing

BASE YEAR

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c. DESCRIPTION/SPECIFICATION /STATEMENT OF WORK

C.1 Definitions

C.1.0 General Program

C.1.0.1 Acceptance

Constitutes acknowledgment that the supplies or services conform to applicable contract quality, quantity and environment requirements

C.1.0.2 Approval

"Approval" means the Government has reviewed submittals, deliverables, or administrative documents (e.g., insurance certificates, MSDS Sheets, etc.), and has determined the documents conform to contract requirements. Government approval must not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

C.1.0.3 Buildings

A reference to “facility” and “site” is interchangeable with “building”. A man made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

C.1.0.4 Contracting Officer (CO)

Contracting Officer (CO) has the overall responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

C.1.0.5 Contracting Officer's Representative (COR)

Contracting Officer's Representatives (COR) must be appointed by letter from the CO. CORs will be the primary Government representatives for the administration of Contract, must have proper training and experience in inspecting contracts, but will not have the authority to modify the contract.

C.1.0.6 Contractor

Reference to “Contractor” throughout the SOW even for those references to subcontracted type tasks must mean the responsibility of the contract service provider.

C.1.0.7 Environmentally Preferable

Products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, products and chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service.

C.1.0.8 Green Cleaning

Green cleaning is a planned and organized approach to cleaning that uses products and processes that go beyond simple appearance and focuses on reducing impacts on human health and the environment.

C.1.0.9 Custodial

A reference to “custodial” is interchangeable with “janitorial”. Custodial and related services include cleaning, glass washing, and trash removal, recycling, and maintaining a building or area.

C.1.0.10 Modification

Modification is a bilateral change in the terms of a contract.

C.1.0.11 Reserved

C.1.0.12 Product Preference

Products that are identified as “environmentally preferable”, and bio-based will be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

C.1.0.13 Quality Assurance Standards

The Government’s surveillance methods and standards for monitoring and evaluating the Contractor's performance under a Performance Based Statement of Work (PBSOW)

C.1.0.14 Quality Control Program (QCP)

The Quality Control Program is a complete system for identifying and correcting deficiencies in the quality of all services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

C.1.0.15 Performance-Based Service Contracting The procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government. Specific exceptions may be included in this PBSOW.

C.1.0.16 Service Calls Service calls are considered standard service requirements, such as nonrecurring requests for rearranging of furniture in a conference room, special event support, spills, replenishing restroom supplies, etc.

C.1.0.17 Space

For defining space: Laboratory, Library, Computer and other specialized space not elsewhere listed in this specification is cleaned the same as Office space. Storage, file rooms and other specialized space, not elsewhere listed in this specification, is cleaned the same as Warehouse space.

C.1.0.18 Standard (Basic) Services

A standard (basic) service is defined as all services that are included in the monthly price or as defined in the Contract document. Prices are to include all applicable labor, materials, supplies, equipment (except as otherwise provided), supervision, and management.

C.1.1 Reserved

C.2 Objectives and Scope

This contract is for custodial and related services with a Performance-Based Statement of Work (PBSOW) for Custodial Services for Buildings 40, 41, 44, 45, 46, 50, 52, 53, 55, 64, 64A, 710, and 710A. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. The contract must consist of two major functional areas: standard services, and above standard services.

Custodial services provided by the Contractor are arranged and oversight is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Occupancy Management (formerly Property Management) organizations that have been adopted by GSA’s Regional leadership.

The Contractor must furnish all personnel, labor, equipment, material, tools, supplies, supervision, management, and services, except as may be expressly set forth as Government furnished, and otherwise do all things necessary to, or incident to, perform and provide the work efforts described in this Section C.

All references incorporated herein as Web pages (URL’s) are accurate as of November 22, 2011, and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web page specified in this contract does not change or alter the Contract Objectives identified above.

C.2.0 Cleaning Hours:

The performance of the cleaning must take place between the hours of 6:00 a.m. and 8:00 p.m. The hours must not be changed unless authorized by the COR.

C.2.1 Building Information Data Sheet Estimates:

The figures contained in the Building Information Data Sheet (Section J: Exhibit 1) are estimates. It is the Contractor's responsibility to notify the COR if it is believed that the information provided is incorrect.

C.2.2 The Contractor must:

1. Be responsible for making the management and operational decisions to meet the quality standards required under this contract.

2. Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

3. Implement an effective Quality Control Plan (QCP) covering all aspects of this PWS.

4. Implement an effective service call system, as specified under the Special Requirements section of this contract that results in prompt, professional, and courteous resolution of tenant concerns.

5. Keep the Contracting Officer Representative (COR) informed of current status of the work being performed, provide work schedules, copies of inspection reports, various submittals and provide other pertinent information needed by the COR.

6. Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

C.3 Green Cleaning

The Contractor must use green cleaning products and processes, and must demonstrate such capability by submitting a green cleaning plan to the COR that describes methods, materials, and equipment used under the contract. Green cleaning is a planned and organized approach to cleaning that is designed to protect the occupants and workers' health and reduce the impact on human health and the environment. Unlike a traditional cleaning program, a green custodial program takes a holistic approach to building cleaning and goes beyond simple appearances to focus on health and the environmental impacts.

Green cleaning products and processes include, but are not limited to products containing recycled content, environmentally preferable products and services, vacuum cleaners with HEPA filtration, bio-based products, and products and services that minimize the use of energy, water, and other resources. In addition to compliance with these requirements, the Contractor must follow all applicable standard industry practices including, but not limited to those published by the National Institute of Building Sciences (NIBS), American Society of Testing Materials (ASTM), and Carpet and Rug Institute (CRI), as well as applicable standards of the Environmental Protection Agency (EPA).

The Contractor must take every precaution to ensure that if available, only safe and environmentally preferable products are used. Preference must be given to cleaning products that meet the following: United States Department of Agriculture (USDA) designated bio-based products, Green Seal certified (Standard GS-37 for Commercial and Institutional Cleaners, Comprehensive Procurement Guidelines (CPG)), and applicable Executive Orders.

The success of the green program hinges on the principles of stewardship. Stewardship is the shared responsibility for everyone working together to improve human health and the environment through the Government’s cleaning program.

The Contractor must develop stewardship activities that help educate building occupants and present them to the COR. Information on stewardship, training plan, and other issues can be found in ASTM E1971-98, Standard Guide on Stewardship for Cleaning Commercial and Institutional Buildings.

C.4 Standard Services

C.4.1 Interior

The Contractor must provide interior standard services for the work items listed below.

C.4.1.0 Performance Standards

The Contractor through innovation, technology, or other means must perform the work in this contract to meet the quality and performance standards in this Section. The Contractor will coordinate with the COR for locked areas that will need detailed cleaning. Evaluations of the Contractors work must be based on the standards in this Section and conducted in accordance with the Government’s Quality Assurance Program.

C.4.1.1 Floor Care - Bare Floors

Floors: Floors, base moldings, and grout must be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors must maintain their natural luster and not have a dull appearance.

Wet mopped floors are to be cleaned using disinfectant cleaner(s) with additional scrubbing as necessary. These floors must be slip resistant. Surfaces, baseboards, and corners must be clean and dry. Walls, baseboards, and other surfaces must be free of splashing and markings from the equipment. There must be no visible buildup of finish in corners or crevices.

Asbestos Containing Building Material (ACBM): Cleaning of flooring that may contain asbestos material, such as vinyl asbestos tile (VAT), must comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, "Asbestos Operations and Maintenance Work Practices". The Contractor must have a copy of the NIBS Guidance Manual. Upon request, the Government must make available to the Contractor any asbestos sampling results.

ADP Floors: Damp mopping must be the only method of wet cleaning for floors in Automated Data Processing (ADP) space.

Loading Dock Floors: Spill residue and clean-up materials must be disposed of in accordance with the Environmental Protection Agency (EPA), and/or State and local regulatory agency requirements.

Stripping and Finishing: The old finish or wax must be removed and new sealant applied in accordance with standard commercial practices. Spots must be eliminated. There must be no evidence of gum, burns, scuffmarks, or wax build-up in corners or crevices. All hard flooring must receive protective sealants. Under No Circumstances Must Burnishing, High Speed Buffing, Or Dry Stripping Methods Be Used.

Walls, baseboards, and other surfaces must be free of finish residue and marks from equipment. Floors must be free of streaks, mop strand marks, and skipped areas.

The finished area must have a uniform luster.

Sealing: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal. Sufficient coats of sealant must be applied to achieve acceptable quality standards.

Wood Floors: There must be no water solutions used on wood flooring. There must be no dry stripping methods used on wood flooring.

C.4.1.2 Carpet and Rugs

Extraction: Build-ups, spills, floods or crusted material must be removed along with spots and smears. There must be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs must be reasonably blended with surrounding carpets.

The Contractor must coordinate with the COR the times when carpet must be cleaned. The carpet must be dry before customers occupy the building on the next business day. The Contractor must take measures to prevent the growth of mold. Moving of duplicating equipment, computer equipment, and similar type electric and electronic equipment is to be coordinated with the COR prior to cleaning of the carpet. Any furnishings moved are to be returned to their original positions.

Spot Cleaning: Carpet surfaces must be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted material.

Vacuuming: Carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming must be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor must utilize vacuum cleaners that meet the requirements of the Carpet and Rug Institute “Green Label/Green Label Plus” Testing Program, http://www.carpet-rug.org/commercial-customers/cleaning-and-maintenance/seal-of-approval-products/vacuums.cfm.

C.4.1.3 Floor Mats and Runners

The Government will furnish all mats and runners.

Mats and runners must be laid out as specified by the COR at main entrances, main lobbies, and main and secondary corridors at all times, and must have finished edges. Replacement mats and runners must be of the same type as the original mats and runners. Mats and runners must be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted material. There must be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. They must receive scheduled cleanings and routine inspections based upon the manufacturer's instructions. Any mats and runners that are found to be non-repairable or cannot be cleaned must be brought to the attention of the COR so they can be replaced. Mats and runners must be stored in accordance with the ANSI/ASEE A1264.2-2006 Provision of Slip Resistance on Walking/Working Surfaces Guidelines.

The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners is preferred to eliminate overlapping and to reduce potential tripping hazards.

Wet or Inclement Weather: In the event of wet or inclement weather mats and runners are used, the mats and runners must be placed at entrances and at other areas identified by the COR prior to the building occupants reporting to work. Wet or inclement weather mats and runners must be removed, cleaned, and stored by the Contractor when the COR determines that they are no longer required.

C.4.1.4 Restrooms, Shower Rooms and Kitchenettes – Daily Requirement

Cleaning: Areas must be cleaned with a disinfectant cleaner. Fixtures must maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustation. Partitions, doors, vents, sills, and walls must be free of dust, dirt, bodily fluid and waste, and graffiti.

Building 41 Skylight Cafe requires trash pick-up daily between 12:30 - 1:00p.m or as many times needed throughout the day.

Restrooms must be free of discarded material and trash must be emptied to prevent the containers from overflowing.

Dispensers: The Contractor must provide dispensers. The dispensers must be foam soap dispensers and motion-activated paper towel dispensers. The Contractor must replenish supplies, motion sensor batteries and fill dispensers as a standard service. The supplies for the provided dispensers must be compatible with the dispenser’s manufacturer’s requirements. Supplies used must be consistent with the Comprehensive Procurement Guideline (CPG) items. Monies collected from tampon and sanitary napkin dispensers must be retained by the Contractor who must provide and replenish the product at their expense.

Floors: The quality standard for providing standard service is the same as that described for Floor Care in the Standard Service Section in C.4.1.1.

Receptacles: The Contractor must provide receptacles. The Contractor must empty, clean, and sanitize sanitary napkin and waste receptacles. Sanitary napkin disposal containers must be lined with new receptacle bags. Disposal of waste must be treated the same as Blood Borne Pathogens as specified in 29 CFR 1910.1030 http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

Restroom Servicing: Twice daily or as needed, the Contractor will service restrooms between the hours of 10:00 AM and 10:30 AM and again between 1:00 PM and 1:30 PM, Monday thru Friday in the following building.

Building 41:

Restroom servicing must include the replenishment of supplies, the cleaning up of water drips and spills, the emptying of trash and any fixture wipe downs as needed.

Air Fresheners: The Contractor must replenish air fresheners as needed.

C.4.1.5 Fixtures

Clean and Sanitize: Fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) must be clean and disinfected with no dust, spots, soil substances, discoloration, mold, build-up, or excess moisture.

Drinking fountains: All fountains must be free of dirt, watermarks, and all other debris or encrustation. Drinking fountains must be sanitized and present a lustrous appearance.

C.4.1.6 Surfaces

Horizontal surfaces: All surfaces, to include conference tables must be free of dust, dirt, oil spots, or smudges. Cabinets and desks with papers, computers, and keyboards must not be disturbed.

Metal, Brass and Woodwork: Surfaces (including corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door frames, kick plates, etc.) must be free of dust, streaks, spots, hand marks, oil, smudges, dirt, soil substances, encrustation, and streaks.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, cubicle glass and other glass (within approximately 70’’ of the floor) must be clean and free of dirt, dust, streaks, smudges, watermarks, spots and grime, and must not be cloudy. There must be no water spots on the glass or adjacent fixtures and furniture.

C.4.1.7 Walls

Clean Spots and Marks: Wall surfaces must be free of smudges, marks, dirt, and spots. Cleaning should not cause discoloration within approximately 70 inches.

C.4.1.8 High Cleaning

High Surfaces: Surfaces between 70 inches and 120 inches and entire stairwell areas must be cleaned free of dirt, dust, and cobwebs. Where glass is present, both sides must be clean and free of streaks. All ceiling surfaces must be clean and free of dust, dirt, and debris. However, this does not include removal of vents, tiles, or fixtures.

C.4.1.9 Trash, Wastebaskets, and Ash Receptacles – Daily Requirement

Trash: All trash (including restrooms) must be collected and removed to a location designated by the COR. Trash containers must be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for all trash, debris containers must not be torn, worn, or contain residue. All ash receptacles must be free of dust, ashes, odors, tar, streaks, and tobacco residue.

The Contractor must notify the COR of any item or material identified by the Environmental Protection Agency (EPA), and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste, observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries (40 CFR Parts 260-273).

Medical Sharps: Medical sharps must be disposed of by the Contractor in accordance with State and Federal Department of Transportation requirements (49 CFR Part 173). Waste containers provided by the Contractor must comply with OSHA, 29 CFR Part 1910.1030 (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

C.4.1.10 Recyclables

Collection: The Contractor must provide all labor, equipment, and means to collect and transport recyclable materials from recycling bins and containers located throughout the buildings to storage and loading areas as designated by the COR and as described in the recycling discussion under standard services.

C.4.1.11 Elevators and Stairways

Door Tracks: Tracks must be clean and free of dirt, debris, built up grime, dust, smudges, and other extraneous matter.

Exterior and Interior Car Surfaces: Surfaces must be clean and free of finger marks, smudges, and spills. Carpets and floors must be free of removable spots, dirt, and debris. Floors requiring a finish must be maintained at a high luster.

Exposed Surfaces, Treads, Risers and Landings: Stairways, escalators, entrances, landings, hand railings, risers, ledges, grills, doors, radiators, and surrounding areas must be free of dirt, dust, litter, and debris.

C.4.1.12 Hand Sanitizing Stations

The Contractor is responsible for the maintenance and refilling of all hand sanitizing stations located throughout the buildings. The Contractor must provide sanitizing liquid and batteries compatible for the existing dispensers. The approximate number of stations located in the buildings is 20.

C.4.1.13 Reserved

C.4.1.14 Blinds and Coverings (Not including Drapes, Curtains, and Unique Coverings)

Dusting of Blinds and Coverings: All blinds and coverings, cord tapes, and valances must be clean and free of dust and spots. Blinds and coverings that are not operating properly must be reported to the COR for repair.

C.4.1.15 Policing

Areas: All building areas must be free of papers, trash, and other discarded material.

C.4.1.16 Detail Cleaning Periodically as conditions dictate, the Contractor must perform detail cleaning of all office space, restrooms and corridors. This cleaning is a part of basic services and will consist of washing conference tables, partitions and partition glass, file cabinets, baseboards and doors. Also, all restroom fixtures, water fountains, door knobs and plates, panic bars, push plates, kickplates and other bright metal will be polished to and maintained in a lustrous condition.

C.4.1.17 Concessions

Cleaning: All public areas (cafeteria furniture and seating areas, snack bars, and vending machine areas, newspaper racks and adjacent window sills) must be clean, sanitized, and free of spillages, food crumbs, spots, smudges, marks, and soil. Floors must be maintained in accordance to the floor care standard services requirements of this contract. Cleaning of kitchens and areas behind serving tables, and salad and soup bars are the responsibility of the Concessions Contractor.

C.4.1.18 Reserved

C.4.1.19 Laboratories

Cleaning: Areas such as the fitness centers, health units, and laboratories must be cleaned with sanitizer in accordance to the standard service requirements.

Surfaces: All metal (door frames and handles, fixtures, exercise equipment) and glazed surfaces (including partitions), must be free of smears, finger marks, and streaks. All metal and glaze surfaces must have a uniform luster.

Equipment: All vinyl surfaces of exercise equipment and exercise mats must be free of dust, dirt, spots, streaks, and smudges.

C.4.2 Exterior

The Contractor must provide exterior standard services for the work items listed below.

C.4.2.0 Performance Standards

The Contractor must provide all resources, labor, tools, equipment, transportation, hauling away and disposal, training, supplies, materials, and oversight to ensure that quality and performance standards are successfully achieved.

C.4.2.1 Plate Glass

All glass (to include spandrel glass, glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies, and vestibules) must be clean and free of dirt, grime, streaks and moisture, and must not be cloudy.

C.4.2.2 Reserved

C.4.2.3 Reserved

C.4.2.4 Hard Surface Areas Cleaning: All areas (docks, stairs and platforms) must be clean and free of dirt, debris, gum, litter, gravel, weeds, oil, graffiti and grease. No residual dirt must remain after the removal of the debris. Spill residue and clean-up materials must be disposed in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

C.4.2.5 Ash Receptacles and Trash Containers

Cleaning: All trash must be collected and removed to a location designated by the COR. Trash containers and ash receptacles must be emptied and kept clean, odor-free, and free of dirt, dust, ash, cigarette butts, debris, residue, and spilled material. Sand in ash receptacles must be replenished as necessary. Plastic liners for all trash containers must not be torn, worn, or contain residue.

C.4.2.6 Surfaces (vending machines, tables, etc.)

Cleaning: Surfaces must be clean, with no dirt, dust, residue, streaks, spots, soil substances, discoloration, or cloth streaks. Spill residue and clean-up materials used must be disposed of properly.

C.4.2.7 Parking Structures, Parking lot(s) and Dock Areas

Cleaning: Areas must be cleaned and free of dirt, water, streaks, mop marks, and oil spill(s). Spill residue and clean-up materials must be disposed in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

C.4.2.8 Excrement Removal (Human, avian and rodent)

Cleaning: All steps and stairs, entrances, sidewalks, arcades, landings, balconies, and ledges must be cleaned of all excrement while following established safety precautions as outlined in the Center of Disease Control protocols. Knowledge of cautionary requirements in cleaning areas contaminated by bat, pigeon, or other avian pest excrement is required. The Contractor must fully train all employees designated to perform these services in accordance with OSHA standards and OSHA approved State plans.

C.4.2.9 Policing Outside Areas

Policing: Areas including lawn, sidewalks, docks, and ramps must be clean of gum, litter, debris, paper, trash, and cigarette butts to a distance of 25 feet from the building. All outside trash containers provided by the Government and adjacent to the building(s) must be emptied by the Contractor.

C.4.3 Reserved

C.4.3.6 Reserved

C.4.3.7 Reserved

C.4.3.8 Reserved

C.5 Service Calls

Contractor must provide adequate staff to respond to all service calls during building(s) operating hours (see Building Information Data Sheet(s) in Section J) AND during the Contractor’s regular cleaning schedule. Historically, custodial related service calls for these buildings have been approximately 20 hours per month. Contractor must detail in its QCP how it will monitor and respond to service calls.

The majority of tenant service calls will be received in by the GSA Help Desk and a work order issued directly to the Contractor through the GSA's Computerized Maintenance Management System (CMMS). However, GSA building management personnel might also receive tenant service calls whereupon a work order will be issued out of the Building’s Managers Office. Response to these service calls must be within one-half (1/2) hour of receipt of call except for emergencies that that the COR determines to be urgent (spilled water in traffic areas, lack of toilet supplies, etc.) must be handled immediately.

The Contractor must use CMMS (TMA) for all work orders and/or complaints and within 72 hours of completion of each work order, the Contractor must input close-out information into the CMMS.

The costs of all service calls must be reimbursed to the Contractor if the request is outside the building(s) operating hours AND outside the Contractor’s regular cleaning schedule will be paid by use of a Government credit card.

The Contractor must respond to ALL service call requests (custodial issues, moving, arranging, and rearranging furniture within a conference room, special event support, etc.) using building specific service call procedures.

C.6 Communication Plan

The contractor must prepare and provide to the CO and COR a communication plan detailing how the contractor’s plans on using technology (two-way digital communication) to communicate with GSA, to receive and respond to service calls, emergencies, status of projects, etc. The plan must be submitted as part of the bid package for the governments review and approval. Pagers are not acceptable to meet this requirement

C.7 Trash and Solid Waste Disposal and Removal

C.7.0 Extent of Work

The Contractor must not collect hazardous materials unless specifically contracted to recycle them. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries (nickel-cadmium and small, sealed lead acid batteries in electronic equipment, mobile phones, portable computers, and emergency lighting). In addition, electronic equipment such as computers and printers must not be discarded in the trash containers. The Contractor must notify the COR of any prohibited or unauthorized items observed in the trash receptacles.

A separate Government contracted trash removal company must haul all solid waste and non-recyclable trash from the premises to an approved solid waste disposal facility. The custodial Contractor must collect and transport all solid waste, trash, and debris to designated locations on the loading dock, or other designated holding areas for removal from the premises. Holding areas for solid waste accumulation will be identified by the COR.

All such materials must be emptied into the appropriate containers with no overflow of these materials in the area around the container. The overflow of materials from containers and dumpsters must be picked up by the Contractor from the ground and floor area of the waste removal equipment.

The custodial Contractor must immediately report to the COR any spillage of hydraulic fluids and oil at the collection site. Areas for solid waste disposal will be identified by the COR. If trash compactors are used at any buildings, the Contractor must operate the compactor. The Government COR must coordinate with the trash removal Contractor to provide training to appropriate custodial Contractor personnel in the safe and proper operation of the compactor. The Contractor is responsible to provide Personal Protective Equipment (PPE) to employees who operate such equipment.

C.8 Recycling

The Contractor must furnish all necessary labor, equipment, and supervision to provide recycling services as described herein. All recyclable materials must be collected for removal from the premises. Overflow of materials from containers must be picked up from the floor of the area used to collect and consolidate the materials.

C.8.0 Extent of Work

It is the intent of the Government to keep the maximum amount of material from the landfill through aggressive recycling.

Materials to be recycled may include, but are not limited to: hard and soft bound books, telephone books, magazines and catalogs, legal briefs, publications, all types of office paper, computer paper, manila file folders, newspapers, junk mail, corrugated containers, manila envelopes, cardboard packaging, packing cartons, metals, used aluminum, plastic and glass beverage containers, unusable wood pallets, Universal Wastes, electronics, and old carpeting.

Unless specifically contracted to recycle items or material identified by the EPA, and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste, the Contractor must not collect these items. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries. Electronic equipment, such as computers must not be discarded in the recycle bins. The Contractor must notify the COR of any prohibited or unauthorized items observed in the recycling receptacles.

The Contractor must recycle to the maximum extent possible.

C.8.1 Recyclable Materials Disposition

The Contractor will provide the personnel and equipment (i.e., handcarts, dollies, etc.), to collect all recyclable materials in the entire building(s) from the designated areas and place in containers earmarked for recycling at the central site location.

A. The Contractor IS NOT responsible for the collection of recycled materials at individual workstations.

B. The Contractor IS NOT responsible to sort mixed products for recycling.

The Government will provide the central containers to the Contractor, who will distribute the containers throughout the building(s).

Currently, there are approximately fifty (50) containers dispersed throughout the building(s).

The Contractor will keep an adequate supply of Government furnished central containers on each floor for replacement purposes.

Container Requirements:

The Contractor must return the central containers to their original location after emptying. Any damaged or unsanitary containers will be replaced with new Government furnished containers.

Storage Containers:

The Contractor must provide the necessary storage containers and other equipment for use in designated holding areas. Containers must be in sufficient quantities for the storage of the recyclable materials in the holding area prior to removal from the premises by the recycling Contractor.

Container and Equipment Responsibility:

The Contractor must be responsible for the removal of recyclables from collection containers and movement to the holding areas, throughout the contract period. The containers, excluding those used to collect paper, must be lined and free of residue and any plastic liners must not be torn, worn or contain residue. Containers must be kept free from holes, vermin, or foreign matter that might cause injury or stain clothing or furniture, and the containers must not emit unpleasant odors. Recyclable materials must not be handled, stored, or transported in any manner that causes a safety or health hazard.

All Government supplied equipment and materials must remain the property of the Government.

C.8.2 Recyclables

Collection: The Contractor must ensure that recyclables are collected and placed in the designated holding areas on a schedule that will maximize the quantity of materials removed from the premises as scheduled. Additional collections of recyclable materials may be required on an irregular basis, and will be coordinated with the COR.

C.8.3 The Contractor Must:

Remove all recyclable materials to a storage area designated by the COR. Recyclable materials may be found in:

· |X| Central Recycling bins and containers (located in common areas such as hallways, break rooms, conference rooms, snack bars, cafeteria and/or restrooms, etc.)

· |_| Desk side recycling bins and containers.

· |_| Both.

Place recyclable materials in containers, dumpster, or compactor provided by recycler. The Contractor must monitor containers to prevent littering of holding area. No trash must accumulate in holding area. All supplies are the responsibility of the Contractor.

All corrugated materials located at Building 41 must be put into the baler. The Contractor must maintain a log of the weight per bale and provide a report to the COR as part of the submittal package. Supplies, i.e., wire, twine, PPE, etc. are the responsibility of the Contractor. This will be included as a part of basic services.

Ensure that all custodial staff involved in the recycling program fully understands the recycling procedures and…