FSS-738-X - Valueoptions Federal Services, Inc. - GS02F0183W

ValueOptions Federal Services, Inc.

1434 Crossways Blvd, Chesapeake, Virginia 23320

(P) 757.361.6485

(F) 757.361.6550 www.valueoptions.com This website redirects to www.beaconhealthoptions.com Business Size: Other than small business

Authorized Human Resources & Equal Employment Opportunity Services

Schedule Pricelist Special Item No. 595-21: Human Resource Services (Excluding EEO) Special Item No. 595-28: Social Services, Professional Counseling, Veterans Readjustment & Behavioral Health Services

STANDARD INDUSTRY GROUP: 738 X

SERVICE: Human Resources and EEO Services

SERVICE CODE(S): R799

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE

Online access to contracting ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The internet address for GSA Advantage! is GSAAdvantage.gov. For more information on ordering from Federal Supply Schedules click on the FSS button at fss.gsa.gov.

Prices shown herein are Net (discount deducted)

Pricelist current through modification #0040 dated April 23, 2018.

THE VALUEOPTIONS® FEDERAL SERVICES ADVANTAGE: EXCELLENCE IN THE INDUSTRY

ValueOptions Federal Services (VOFS), a Beacon Health Options (Beacon) company, offers our customers focused and unparalleled services. We are a global health improvement company that specializes only in employee assistance, behavioral and psychological health, and wellness services. Across Beacon’s entire book of business, our extensive staff of professionals serve more than 50 million members in over 200 countries, and specifically provide EAP services to 15 million members.

VOFS has more than 30 years of experience providing innovative, world-class, highly customized EAP and mental health/substance abuse services to federal government agencies. Since our inception, we have focused exclusively on EAP, behavioral and psychological health and wellness. As a result, we have developed the market-leading expertise that government agencies rely on to keep their employees productive and their agencies mission ready. With a robust national provider network serving more than 100,000 practitioner locations, VOFS makes the mental and emotional well-being of our members our first priority. We develop innovative and cost-effective solutions to help individuals and organizations adopt healthy behaviors and proactively manage wellness and disease.

Our ability to design a customized solution for government customers is built upon a solid framework of field-tested programs refined over decades, clinical expertise, and visionary thinking from some of the brightest minds in health care. We collaborate with each of our customers to create a workplace environment that emphasizes employees’ physical, mental, emotional, and social well-being as a key component of their job success. Our commitment to our company mission and to all federal government clients is to help all individuals who access services live their lives to the fullest potential.

Contract Price List for GS-02F-0183W

CUSTOMER INFORMATION

1a. Awarded Special Item Numbers: 595-21: Human Resource Services (Excluding EEO) & 595-28 Social Services, Professional Counseling, Veterans Readjustment & Behavioral Health Services

1b. Lowest Priced Item: $0.60 per employee per month, minimum of 100 employees in ordering activity

1c. See price list for descriptions and prices of all labor categories and services.

2. Maximum order: $1,000,000

3. Minimum order: $100

4. Geographic Coverage: Worldwide (CONUS and OCONUS)

5. Point of Production: Norfolk, Virginia, USA

6. Discount from list prices: 3.2% to 52.3%

7. Quantity discounts: 2% off for customers with more than 10,000 up to 50,000 employees. 3% for customers with more than 50,000 employees.

8. Prompt payment terms: 0% net days. ValueOptions® Federal Services does not offer a prompt payment discount.

9a. Government purchase cards are accepted at or below the micro-purchase threshold.

9b. Government purchase cards are accepted above the micro-purchase threshold.

10. Foreign items: None.

11a. Time of delivery: 30 days ARO

11b. Expedited Delivery: Items available for expedited delivery are noted in this price list under this heading.

11c. Overnight and 2-day delivery: Overnight and 2-day delivery are not available.

11d. Urgent Requirements: This contract contains an “Urgent Requirements” clause. Please contact the Contractor’s representative to affect a faster delivery. (Chuck Taylor, 919-943-6802)

12. F.O.B. point: Norfolk, Virginia

13a. Ordering address: ValueOptions® Federal Services, Inc. Attn: Chuck Taylor, 1434 Crossways Blvd, Chesapeake, VA 23320

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405.3.

14. Payment address: ValueOptions® Federal Services, Inc. PO Box 1016; Mailcode 500-96-01- 05 Charlotte, NC 28201-1016

15. Warranty provisions: Services only contract

16. Export packaging charges: Not applicable

17. Terms and conditions of Government purchase card acceptance: Government purchase cards are accepted at, below, or above the micro-purchase threshold.

18. Terms and conditions of rental, maintenance, and repair: Not applicable

19. Terms and conditions of installation: Not applicable

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices: Not applicable

20a. Terms and conditions for any other services: All items not offered to organizations with less than 100 employees

21. List of services and distribution points: Not applicable

22. List of participating dealers: Not applicable

23. Preventative maintenance: Not applicable

24a. Special attributes such as environmental attribute: Not applicable 24b. Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (www.valueoptions.com) The EIT standards can be found at:

www.section508.gov/.

25. Data Universal Number System (DUNS) number: 079691240

26. ValueOptions Federal Services, Inc. is registered in the System of Awards Management (SAM)

595-28 Social Services, Professional Counseling, Veterans Readjustment & Behavioral Health Services

EAP SERVICES: PRICING INFORMATION

*PEPM- Per employee per month **Additional travel costs may apply

595-28 Social Services, Professional Counseling, Veterans Readjustment & Behavioral Health Services

LABOR CATEGORIES: PRICING INFORMATION

**The Service Contract Act (SCA) is applicable to this contract and it includes SCA applicable labor categories. The prices for the indicated SCA labor categories are based upon the U.S. Department of Labor Wage Determination Number(s) identified in the matrix below. The prices offered are based upon the preponderance of where work is performed and should the contractor perform work in an area with lower SCA rates, resulting in lower wages being paid, the task order prices will be discounted accordingly.

595-21: Human Resource Services (Excluding EEO)

PRICING INFORMATION

Communications

Advanced

for Beginners

Makes a Job or Career Right for You?

Participants): Got Career Challenges? Overcoming Career Challenges through Thought and Action

Participants): What’s In It for Me? Introduction to Career Planning

Planning for the 40+Crowd

Education Plan

Personal Change: Get “Unstuck”!

Generational Differences - Closing the Generation Gap

Outplacement

Winning Interview Skills

Business Right For You?

Resume That Gets Noticed

Plan for a Satisfying Retirement

with Change

- Communicating Effectively

595 28: SOCIAL SERVICES, PROFESSIONAL COUNSELING DESCRIPTION OF SERVICES

LABOR CATEGORY DESCRIPTIONS

Center staff productivity; Ensures that the Call Center operates according to established policies and procedures and contract requirements

Telecommunications Engineer No minimum education requirement; 6 years’ experience Supervise and provide technical support for immediate and long-range telecommunications plans; responsible for the proper monitoring of all telephony systems details and making appropriate recommendations for improvement of these systems; provide technical support and project guidance to all other professional, technical, and/or support staff on a Telecommunications team, ensuring smooth processing of all telephony orders, service orders and requests, ACD routing, Business Recovery, and new Service Center implementations/de-implementations

Information Technology Support Analyst No minimum education requirement; 3 years’ experience Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN; utilize specific knowledge of applications and work directly with end-users and functional area support teams to identify and remediate local issues; recommend and schedule repairs; provide end-users support for all LAN-based applications; install and configure workstations

Equivalencies:

GED/vocational degree = HS Diploma Associates Degree= HS diploma + 2 years general experience Bachelor’s Degree= HS Diploma + 6 years’ experience or Associates + 4 years’ experience Master’s Degree= HS Diploma + 10 years’ experience, Associates + 8 years’ experience, or Bachelors + 4 years’ experience Doctorate Degree= Bachelors + 8 years’ experience or Masters + 3 years’ experience

EMPLOYEE ASSISTANCE PROGRAM (EAP) SERVICES OVERVIEW

VOFS: The Best Choice VOFS is committed to partnering to provide your employees with the highest quality and industry leading EAP and Worklife services that align with your mission and values and support your strategic plans and objectives. With an integral partner like VOFS, the EAP can play a central and fundamental role in giving clients the knowledge, tools, and resources they need to feel empowered in their day-to-day activities and customer interactions. As a result, this will help you anticipate, prepare for, and implement solutions in a changing environment.

GSA EAP Models We realize that federal agency departments vary widely in size and scope. Because of this, VOFS offers multiple EAP program options. These options are the Standard EAP and EAP Gold options, and the EAP Platinum options. To allow organizations to customize their EAP, we also offer a la carte services.

Standard EAP and EAP Gold models resemble traditional EAP services, while our Platinum models are designed to serve agencies with highly unique needs. All of our EAP models are supported by secure IT systems, experienced and capable teams, and 24-hour service. All are served via central toll free numbers and websites, and are fully integrated with our Worklife and ancillary services. However, our Platinum models take service a step forward. Platinum EAP programs are serviced via dedicated call centers managed by highly qualified key personnel with education and experience that far exceeds industry norms. In addition, personnel possess security and badging clearances and work in a secure IT environment with an Authorization to Operate (ATO). Several program enhancements such as professional care management, critical incident services, and onsite training are also included. Below we describe some of the core features of our EAP programs, and expand on the unique services available in Platinum models.

Integrated Worklife Gold and Platinum Services Worklife programs provided by VOFS give clients worldwide Worklife coverage accessible via the toll-free EAP telephone number and the EAP website. The benefits of having integrated EAP and Worklife resource and referral services include streamlined service delivery, cross-referral opportunities, early problem intervention to create better outcomes, centralized account management, consistent promotions material, seamless implementation, and one usage report. Depending on the model chosen, services include a comprehensive variety of legal, financial, and daily living options.

Convenient and Rapid Access to the EAP The EAP can be easily and conveniently accessed either via the 24/7 call center or through direct contact with an EAP Field Consultant. The EAP plays a crucial role in early prevention and intervention for problems that may become financially, personally, physically, and professionally costly if left unaddressed. VOFS augments access by using additional delivery modalities including telephonic and video counseling. Platinum program models are supported by a dedicated call center with representatives who each have appropriate government clearance in addition to our standard comprehensive background checks.

Account Management Our account management approach is to be anticipatory, strategic, and proactive, with a focus on consistent, long-term client satisfaction. The Project Director serves as the primary point of contact and as a consultative resource regarding numerous workplace issues, and works with the client to fully comprehend the organization’s culture, concerns, short and long term objectives and goals. For Platinum EAP models, the Project Director and a team of skilled key personnel are fully dedicated to the designated contract and possess both a cultural and procedural knowledge and skillset related directly to the administration of health care and EAPs.

Critical Incident Response Services We recognize critical incidents have the potential to not only disrupt the health and productivity of the workforce but some events can also impact the reputation and brand of an organization. Our extensive experience supporting customers in natural and man-made disasters as well as acts of violence illustrates that we have the expertise needed in challenging circumstances and excel at being a trusted partner to our customers. No matter what agency location may be affected, our onsite EAP consultants and counselors are available for any critical event, with support from our national team of experts.

Comprehensive EAP Website VOFS’ online EAP resource includes behavioral health, work/life and wellness information, assessment tools, and various self-help programs. Our EAP website, available in English and Spanish, is intuitive with user-friendly interactive navigation, and the content is continually updated to reflect new stories, articles, and topical material. Our EAP web site has repeatedly won top industry awards for best site content and navigation among health education web sites. For those customers with enhanced services through our Platinum EAP Models, vanity URLs, secure login portals, full 508 compliance, and enhanced online features such as provider searches are included.

Promotional Materials We have demonstrated success in branding EAPs to engage individuals in services that any and every one can benefit from at various life stages, resulting in higher utilization and less stigmatizing services. Promotional materials are available in both English and Spanish, in electronic and print formats to facilitate visibility in all client locations.

VOFS takes a unique approach to the creation and implementation of promotional materials recognizing that this is the first exposure employees often receive on the EAP. We have developed creative and unique promotional materials leveraging marketing techniques that incorporate generational differences, lifestyle issues and interests. Those who choose EAP and EAP Gold can easily personalize the downloadable materials with their agency logo and EAP contact information. For Platinum models, materials are customized for your agency.

Productivity and Utilization Reports We are able to provide utilization and trend reporting monthly, quarterly, and annually, depending on the specific requirements of your program, and the EAP model purchased. Topics range from basic utilization to in-depth data and quality analysis. We have the ability to report by aggregate, group, and divisional utilization, as well as comparisons across our book-of-business. Annual reports are included with EAP and EAP Gold models, while monthly, quarterly, annual, and ad hoc reports, as required, are included in Platinum models, in compliance with the agency statement of work for the EAP.

The below chart identifies the services offered in the VOFS EAP WorkLife models.

EAP PROGRAM MODELS AND INCLUDED SERVICES

Telephonic Counseling

Video Counseling

Face to Face Counseling

Worklife Services

Employee Orientation

Seminars

Critical Incident

EAP Website

Enhanced EAP Website Service

Management Consultation

Substance Abuse

Professional Care Management

Online Counselor Directory

Customized Promotional Materials

Promotional Materials

Standard Annual Reporting

Enhanced Reporting

24/7/365 Call Center w/TTY and Language Line

Dedicated Call Center w/key personnel and security cleared staff

Bank of 20 hours for CISM, Training, and Health Fairs

Secure IT Environment

Secure ATO IT Environment

595-21: HUMAN RESOURCES SERVICES (EXCLUDING EEO) DESCRIPTION OF SERVICES

Career Counseling and Training Services Overview VOFS Career Counseling, Educational Counseling and Training services are designed to help clients maximize their potential by reaching their education and career goals. VOFS’ telephonic and web-based services focus on providing clients the coaching and training needed to help them assess and develop their professional goal, as well as improve on specific vocational skills. Our services include, but are not limited to, self-assessments, online courses, web-based group workshops, and one-on-one counseling sessions with our experienced Career Advisors and Counselors.

Online Career Interactive Website with LMS This website delivers a dynamic, interactive, user-friendly website that uses current industry leading technology and customized Web tools to deliver a quality online experience for clients. The Learning Management System, only accessible through our website, allows for the customer to administer, document, track, report and deliver online education courses or training programs. Clients will be able to receive certifications of completion as they complete activities (e.g. assessments, quizzes, self-paced workshops, etc.).

Technical Specifications:

· Website allows for 1- 4,000,000 users

· Minimum user requirements: User hardware is speculative and all that is needed is a modern updated browser and live connection to the internet

· Microsoft Internet Explorer 8 or higher, Google Chrome or Firefox or applicable modern browser

· A valid email address

· User authentication process – Customers will provide an employee feed to VOFS with relevant information for all users with permitted to access the website. As each user registers on the website, his/her information will be authenticated against the employee feed. Only those users with validated access rights will gain access to the website.

Customers will have the ability to customize their website content/offerings based on the following services available to assist Participants to realize continuous growth for career potential and opportunities and to promote Worklife balance:

Online Interactive Services

· MBTI - to help Participants identify skills, interests, values

· Deal Me in Interests Inventory - to help Participants identify skills, interests, values

Interactive Quizzes and Tools Career Development Quizzes

· Are You in Good 'Interview' Shape? - How much do you know about today's employers?

· Entrepreneurial Assessment: Do You Have What It Takes to Run Your Own Business? - Many people dream of starting their own business, despite statistics that indicate many close up shop each year. This assessment helps you decide whether or not you have what it takes to succeed on your own.

· Career Interest Games (developed by the University of Missouri Career Center) - Depending upon your personality, you may find some work environments more to your liking than others. This tool is designed to help you match your career interests and skills with compatible careers.

· Kingdomality - Tap your imagination and explore how your vocational pursuits mirror those of medieval times. Find out how personality types, properly identified and understood, can lead to an individual’s success, but if ignored, they can set the stage for failure.

Education Quizzes

· Is Distance Learning Right for You - Do you prefer taking classes in a traditional classroom setting or are you a good candidate for distance learning? Take our quiz and see what your preferred learning style is.

· PLA Three-Minute Quiz - Spend just three minutes to see if you have the experience and education to earn hours of college credit without attending class.

· Matching College Majors or Programs to Your Personality (based on copyrighted work of Dr. John L. Holland) - Discover which college majors are good matches for you, depending on your Holland personality type. According to Dr. John Holland’s theory, people and work environments can be classified into six different groups: Realistic, Investigative, Artistic, Social, Enterprising, and Conventional. Although you may have some interests in and similarities to several of the groups, you may be attracted primarily to two or three of them; this exercise will identify them for you.

Learn More About Yourself Quizzes

· That's Not the Way I See It - Is perception really everything? Test your perception skills by trying our fun illusions.

· To Change or Not to Change Quiz - Are you ready to make a change? Find out where you are according to the Stages of Change.

· Customized Resume Creator which allows them to easily create and update their information

· Interactive Virtual Interview Center to help individuals distinguish themselves as an exceptional candidate for the job

· The Paragon Learning Style Instrument (PLSI) – to determine learning preferences so they can understand their preferred school type, classroom style, teaching methodology and learning tools

· The Prior Learning Assessment Quiz - helps translate life experiences to college credit through portfolio development or the College Level Examination Program (CLEP)

Online Self-Paced Workshops

· Live Web Workshops led by an instructor, may be purchased for an additional fee for groups of 2-5 or 6-20. Please see the following pages for more details.

· Stored Files include: My Account, My Career Plan, My Online Assessments, My Favorites, My Resumes, and My Education Plan and My Online Courses.

· Helpful Resources Center has direct hyperlinks to connect the individual to valuable resources in Education and Career Development (e.g. Career One Stop, Peterson’s College Finder, Princeton Review, etc.)

· Live Career Counselor Chat instant messaging

· Discussion Board - Discussion Board for Clients, providing opportunities for Participants to communicate their questions regarding education.

· Frequently Asked Questions - VOFS will provide a list of top questions and answers that Participants can review to assist them with their career and education planning.

· Articles, Booklets and Resources - VOFS will provide links to timely articles and resources regarding career and education information for Clients.

· What’s New - On the home page of the VOFS website will be “What’s New” where announcements regarding scholarships, education and career programs, etc. for Participants can easily be highlighted.

· Online Library Resources - VOFS will feature information on how to register for helpful information.

WEBSITE ENHANCEMENTS

Customers who purchase the ‘Online Career Interactive Website with LMS’ may also purchase the following additional enhancements (Part #: VO-22 through VO- 106) offer on their website. The LMS can be configured to allow access for predetermined enhancement services to all registered users, select group of permitted users, or based on other configuration rules defined by the customer. Each use of the enhanced service will result in an additional fee to the customer.

Online Assessment Plus Feedback – participants take a validated vocational assessment such as MBTI, DISC, Birkman, Invest in your Values and Strong. A career counselor provides a personalized feedback session based on the participant’s results.

EQ-I Assessment Plus Feedback – participants take the MHI emotional intelligence assessment. A certified career counselor will complete a one-hour preparation session before conducting a personalized feedback session based on the participant’s results.

Custom Training Development – a staff of instructional designers, with the help of subject matter experts, develop customized content based on the customers’ requirements. Training designs come in three formats: (1) instructor led, (2) synchronous (i.e., live webinar) and (3) asynchronous (i.e., self-paced).

ONLINE HOME STUDY COURSES (SELF-PACED)

Online Home Study courses may include, but are not limited, to the following:

Business Home Study Courses:

· Home Business – This is a four module course on how to start a home business. Topics include Choosing a Business, Raising Financing, Office Management and Managing your Business.

· Running an Online Business – This course provides an overview of the resources and standards that need to be considered when preparing a strategy for an online business. There are 13 modules in this course. Topics include Your E-Business, Getting Started, Influences on E-Commerce, Killer Apps, Developing Your E- Business, Real-Time and Data Mining, Lowering Your Business Costs, Customer Service and Payment, Marketing Your E-Business, Advertising on the Internet, Building Marketing Strategy, Resource Planning, and Managing Your E-Business.

Computer and Technical Courses:

· Computing Concepts – This course examines several basic computing concepts. Security issues are discussed, including administrative, physical, logical and network security, and how to plan for security risks. The basic concepts of database functionality and selection are also discussed. Data processing and management is explored in detail, including teleprocessing, data transmission, and messages. Course includes a skill assessment that generates a customized learning path based on your results.

· Introduction to PC’s – This course is designed to introduce users to personal computers. Users will learn what a PC is and what an operating system is. It will cover very basic skills such as turning on a computer, logging on to Windows, and working with files. They will learn to use the major components of a PC, both externally and internally, including: disk drives, monitors, mice, keyboards and printers. Course includes a skill assessment that generates a customized learning path based on your results.

· TypingMaster Pro – User friendly and efficient, this self-paced course leads users step-by-step to fluent error-free typing using all ten fingers. It features bite-sized learning for those with tight schedules - you can start and stop practice any time you want. We recommend 15 to 20 minute sessions a day for best results. Average completion time is between 8 to 12 hours to learn the basics of typing.

Grammar and Vocabulary:

· Effective Business Communications – This course teaches the writing skills learners need to effectively communicate in a business and school environment. Learners will learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. The course challenges the learner with a variety of questions formats, including multi-step simulations and is good for anyone who wants to improve his/her professional writing skills. Course includes a skill assessment that generates a customized learning path based on your results.

· Grammar – This course is designed for users who want to improve their grammar skills in a business setting. It examines sentence structure in detail, including parts of speech, subject/verb agreement, use of pronouns, and irregular verbs. Punctuation is discussed, including the proper use of apostrophes, quotation marks, capital letters, numbers and abbreviations. Advanced topics include pronoun types, adjectives and adverbs, colons and semicolons, other punctuation and modifiers. Course includes a skill assessment that generates a customized learning path based on your results.

· Vocabulary WordSmart – WordSmart is the most advanced vocabulary program of its kind and is the top solution for thousands of students and individuals interested in improving their communication skills. The program has a diagnostic test that determines the student's vocabulary threshold and places the student at a level where their learning will be more efficient.

Math and Financial:

· Budgeting and Saving – This series is designed to teach money management and investing skills to help the average consumer get the greatest return for his or her money. The series is for users who wish to learn how to control debt, choose credit and banking accounts wisely, and create a solid plan for retirement. Features include simulations that teach learners to perform specific tasks in applications through guided, multi-step exercises.

· Business Math for Life – Start with a review of basic computations and then learn how to make a major purchase, manage a payroll, interpret graphs, and more in the self-paced online course that you can complete in as few as 8 to 10 hours.

· Investing Fundamentals – This course explains to users how to get a general picture of their personal financial situations and begin the process of investing. It is a six module course covering the Basics, Organizing, Stocks, Bonds, Mutual Funds and Planning.

Microsoft Office:

· Microsoft Office Excel Advanced – Discover the essentials of creating formatting and modifying charts and PivotTable items.