GROWS PWS_DRAFT 01312023.pdf

PWS

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IDIQ Performance Work Statement (PWS)

Special Operations Forces (SOF) Global Requirements for Operational Workforce Support (GROWS)

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Table of Contents

1. Background

2. Objective

3. Scope

4. General Requirements

4.2. Combat Modeling, Simulation and War Gaming

4.3. Training and Mission Rehearsal Support

4.4. Education Policy Analysis and Revision

4.5. Position and Concept Papers, Studies, and Reports

4.6. Independent Expert Support

4.7. Irregular Warfare Support MILDEC/ISIO/OPSEC

4.8. Irregular Warfare Support Studies and Analyses Support

4.10. Human Intelligence (HUMINT) Operations Support

4.11. Intelligence and Operational Planning Support

4.12. Mission Planning

4.13. Exploitation Support

4.14. Signature Reduction and other Theater Operational Support

4.15. Strategic Communication

4.16. Multimedia Support

4.17. Television/Broad Band Network Support

4.18. Subject Matter Experts (SMEs) - OTHER

4.19. Signal Intelligence (SIGINT) and Collection Management (CM) Support

4.20. Imagery intelligence (IMINT) and Collection management (CM) Support

4.21. Measurement and Signatures Intelligence (MASINT) and Collection management (CM) Support

4.22. Open-Source Intelligence (OSINT)

4.23. Geospatial Intelligence (GEOINT)

5. Task Order Requirements

5.1. Administration

5.2. Standards and Guidelines

5.3. Contractor Requirements and Responsibilities

5.4. Qualified Personnel

5.5. Inherently Government Functions

6. Deliverables

6.1. COR Deliverables

7. Reporting Requirements

7.1. Monthly Status Reports

7.2. Quarterly Self-Assessment Preparation and Submission

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7.3. Contractor Manpower Reporting

7.4. Service Delivery Summary

8. Security

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1. Background

1.1. The U.S. Special Operations Command (USSOCOM) is headquartered at MacDill Air Force Base in

Tampa, FL, and is responsible for organizing, training, and equipping all U.S. Special Operations Forces (SOF). USSOCOM has assigned responsibilities to synchronize specified global activities, and to support selected theater operations.

1.2. USSOCOM is comprised of a headquarters, four Components and a sub-unified command:

U.S. Army Special Operations Command (USASOC) Naval Special Warfare Command (NAVSPECWARCOM) Air Force Special Operations Command (AFSOC) Marine Corps Special Operations Command (MARSOC)

1.3. USSOCOM is also responsible to resource seven Theater Special Operations Commands (TSOCs):

Special Operations Command South (SOCSOUTH), Homestead AF Base, FL Special Operations Command Africa (SOCAFRICA), Stuttgart, Germany Special Operations Command Europe (SOCEUR), Stuttgart, Germany Special Operations Command Central (SOCCENT), MacDill AF Base, FL Special Operations Command Pacific (SOCPAC), Camp Smith, HI Special Operations Command Korea (SOCKOR), Yongsang, Korea Special Operations Command U.S. Northern Command (SOCNORTH), Peterson Air Force

Base, CO.

1.4. The acronym USSOCOM, as used in this PWS, applies to any and all USSOCOM Headquarters organizations, Components, JSOC, and TSOCs, as well any future entity which USSOCOM may establish to support the Command’s mission.

2. Objective

2.1. Objective of Global Requirements for Operational Workforce Support (GROWS)

2.1.1. The objective of GROWS is to obtain highly qualified and comprehensively integrated professional services support for global Special Operations Forces (SOF) day-to-day business operations in all mission areas.

2.1.2. For the purpose of this requirement, integrated services are defined as multi-disciplined functions and capabilities that allow near-simultaneous awareness of developing issues and emerging technologies or solutions that are applicable to the issues, as related to USSOCOM’s responsibilities. This awareness shall exist via the functions performed within the USSOCOM Enterprise combined with the global activities, experience, and connections of the service provider external to the USSOCOM Enterprise.

2.1.3. This requirement reflects USSOCOM’s need for access to state-of-the-art operational research, strategic concept development, and critical information management; beyond that which is expected from niche expertise available via current contracted capabilities. Through activities conducted in fulfilling this requirement, the Contractor shall maintain awareness of the fluid environment in which USSOCOM operates, and the challenges that environment brings.

2.1.4. The aggregate capability shall provide direct connections, ideally via the Contractor’s organic corporate network, with and between multiple SMEs, planners, advisors, and technicians employed in other agencies and organizations, in addition to those employed across the USSOCOM Enterprise. The result shall improve USSOCOM’s informed awareness of

5 | P a g e developments in academia, advancements in relevant technology, considerations of cultural and socio-political situations, and evolving circumstances in international commerce– as these fundamental elements of the global environment apply to USSOCOM’s responsibilities, actions, and activities.

2.2. Support the Command’s Priorities

2.2.1. In meeting this broad-based objective in support of the Command’s priorities, USSOCOM SOF

AT&L’s PEO-Services considers these three “imperatives” to be particularly important in accomplishing the requirements of this PWS and providing the command with professional services support: Stability, Agility, and Reach. In a “Ways / Means / Ends” paradigm, these imperatives are “Ends”. The Contractor shall provide “Ways and Means” to achieve them. As they apply to this PWS, these imperatives are defined as follows:

STABILITY is primarily about mission continuity. While there are multiple ways to achieve and sustain continuity, USSOCOM is specifically interested in retaining high quality and applicable institutional knowledge, and minimizing workforce turbulence.

Stability is a by-product of credible management and leadership. It is enabled by dedicated resources in support of contract and task-order transitions. It requires competitive compensation plans that incentivize on-the-job performance and loyalty to mission support. It includes an ability to solve personnel issues efficiently and effectively, and provides opportunities for individual growth and development, a point that is particularly relevant to this requirement.

AGILITY is a measure of effectiveness in management of a professional workforce in USSOCOM’s dynamic environment that evolves at the “speed of SOF”. It includes an ability to surge capacity, manage change, and respond to issues and handle volume when necessary. It requires a balance between simplicity and complexity that ensures comprehensive tools are available, but simple to find and apply. Agile management is available to the customer, and proximate to issues to which it must respond. Such management stays ahead of issues via flat lines of communication, and has organic resources that can be quickly and directly applied in support of the mission, with minimum (or no) need to secure additional permissions to apply them.

REACH is created by applying the network and knowledge of the Contractor’s entire team.

It includes connection into many functional communities: technology, industry, academia, intelligence, commerce, diplomacy – all in addition to military/security. It provides access to diversity in labor pools, and bring multiple perspectives to the SOCOM workforce via access to a cross-section of American society. It involves a demonstrated ability to place and care for employees in remote places worldwide, and access to established nodes that holistically interconnect USSOCOM’s global tasks. Reach is both functional and physical

– it can generate support for geographically dispersed logistic efforts as well as provide external contributions to solution development.

3. Scope

3.1. USSOCOM Headquarters includes a joint staff organization that performs multiple functions within its Directorates. These functions, for which this element of the GROWS professional services construct is intended to provide support, include (but are not limited to):

Synchronized planning of global operations against terrorist networks Socio-Cultural Analysis and Analytical Support Management of relationships with DoD, Inter-Agency, and International Partners Planning to support overseas contingencies and indirect/irregular lines of operation Development of plans, policy, and strategy to employ SOF worldwide Support to global and theater plans and strategy regarding great power competition Support to theater Security Cooperation plans and policies

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Force Management Development and implementation of training policies and standards Modeling and Simulations Military Information Support Operations and related activities Multi-disciplined intelligence analysis and related activities

4. General Requirements

4.1. Combat Modeling, Simulation and War Gaming

4.1.1. The Contractor may be required to develop new or modify existing models, wargames, expert systems, and simulations to assist in the testing of concepts and decisions, exploration of issues, and development and non-systems-related maintenance of databases to support models, training, games and simulations.

4.2. Education Policy Analysis and Revision

4.2.1. The contractor will assist in the revision of applicable USSOCOM policy directives and memoranda. This will include, but not be limited to: analysis on previous joint education studies conducted for the Joint Staff, USSOCOM, the Joint Special Operations University or other organizations. Also required may be analyses of historical, current, and proposed policies, lessons learned resident in the Joint Lessons Learned Information System (JLLIS), instructions, guidance and directive letters with applicability to special operations and joint education issues. Collecting and assessing emerging or major revisions to Department of Defense, Joint Staff, or Services’ education visions, goals, or recommended guidelines which would impact joint education for SOF. Based on the analysis and government review the contractor will provide revised USSOCOM Directives as required to support Joint Special Operations Education.

4.3. Position and Concept Papers, Studies, and Reports

4.3.1. The Contractor may be required to acquire and compile material from a multitude of different sources and develop specific, new, updated position and concept papers covering a variety of issues. The Contractor may be required to prepare reports on issues discussed during meetings, conferences, or other forums conducted by the Government with other parties required to be delivered as defined at the task order level. Conduct studies and analyses of current, future, or required capabilities at USSOCOM. Typical tasks may include the conduct of studies and analyses of systems affecting the command and control of tactical units in combat.

4.4. Irregular Warfare Support MILDEC/ISIO/OPSEC

4.4.1. Provide expertise and planning support in the areas of information operations and irregular warfare analysis. Expertise may be needed in the fields of Information Operations Military Deception (MILDEC) Planning, Intelligence Support to Information Operations (ISIO), and Operations Security (OPSEC).

4.5. Irregular Warfare Support Studies and Analyses Support

4.5.1. Conduct studies and analyses of current, future, or required capabilities at USSOCOM.

Typical tasks may include the conduct of studies and analyses of systems affecting the command and control of tactical units in combat.

4.6. Military Intelligence and Military Information Support Operations (MISO)

4.6.1. Provide subject matter expertise to support researching, developing, analyzing, and

7 | P a g e recommending information sources for use in intelligence and information operations. Provide expertise to support daily operational requirements relevant to the USSOCOM CA and MISO missions. This includes monitoring operations in theater; reporting on all significant activities related to operations; assisting staff on doctrinal issues (including review and updating of standalone manuals); and assisting staff updates to leadership, orally or in writing, on any relevant activities supporting the USSOCOM mission.

4.7. Human Intelligence (HUMINT) Operations Support

4.7.1. Provide expertise in HUMINT operations and all associated matters in order to conduct staff coordination, communication, and synchronization efforts as required with all levels and ranks of personnel as applicable across the Services, DoD, Federal, Commercial, and Other Government Agencies.

4.8. Intelligence and Operational Planning Support

4.8.1. Provide support that includes personnel with current and relevant levels and breadth of training, education, experience, and expertise in the functional or general areas of Intelligence and Operational Planning support. Support may include intelligence research, analysis, data collection, production, video analysis, geospatial analysis, socio-cultural and human terrain analysis inclusive of intelligence product build, interpretation and dissemination activities.

Support may also include subject matter expertise for infrastructure development and expansion requirements in support of deployed SOF.

4.9. Mission Planning

4.9.1. Provide expertise in the areas of joint/interagency/multi-national coalition and partner nation operations, SOF intelligence, ground and air operations, and joint staff operations to engage in exercise planning and script writing efforts, as standalone projects or with the support of the USSOCOM staff.

4.10. Exploitation Support

4.10.1. Contribute to producing studies in support of interagency planning and intelligence requirements, and facilitate events to synchronize US Government and partner-nation efforts and activities, and provide the capability to integrate planning into USSOCOM planning and synchronization efforts.

4.11. Signature Reduction and Related Support

4.11.1. Provide expertise to develop, synchronize, and de-conflict signature reduction plans, annexes, and proposals and other similar projects. Support pre-mission briefing and training. Prepare, present and advise operational concepts through review and approval cycles. Provide expertise in biometrics, identity management, sensitive site exploitation (SSE) and other unique skill sets.

4.12. Strategic Communication

4.12.1. Provide subject matter expertise to support research and analysis in support of strategic communications and information operations across all regional theaters. Provide development, coordination, production, and synchronization of commercial grade, multi-media products and after-action support including data collection and analysis to facilitate planning, measure the effects of information operations, and make adjustments to ongoing operations.

4.13. Multimedia Support

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4.13.1. Provide a capability to posture rapid global media dissemination via multiple outlets and channels in support of strategic and long-term operations goals and objectives. Provide cultural assessment services and products. These media projects may include printed media, audio products, material items, large static advertisements, communications-based applications, video games, world wide web and internet content or other products to support Government specified objectives.

4.14. Television/Broad Band Network Support

4.14.1. Produce, deliver and disseminate television/broad band network commercials and sitcoms to support full-spectrum informational campaigns. Production efforts may include all aspects of scripting, storyboards, focus group assessments, production, editing, and distribution;

production may be executed in countries and in languages that culturally and linguistically match the desired audiences of the products. Develop and execute media production and dissemination plans.

4.15. Subject Matter Experts (SMEs)

4.15.1. Subject matter experts (SMEs) for multiple activities across the Directorates of Intelligence, Operations, and Plans/Strategy. The contractor shall provide geo-political and cultural subject matter expertise (SME) to conduct strategic/studies and assessments for the analysis, assessment, and synchronization of the command strategic documents, and to execute and support programs and missions. The contractor shall support Directorates with Surge Capability for SOF Operations and for Command events such as exercises, conferences, seminars, workshops, and/or special projects when optional tasks are executed.

4.15.2. The Contractor may be required to provide independent expert advisory services regarding various activities related to the operation and management of an organization. These services include, but are not limited to: decision support analysis, independent assessments, business analysis and other focused related topics.

4.16. Signal Intelligence (SIGINT) and Collection Management (CM) Support

4.16.1. Provide expertise in SIGINT operations and all associated matters in order to conduct staff coordination, communication, and synchronization efforts as required with all levels and ranks

4.17. Imagery intelligence (IMINT) and Collection management (CM) Support

4.17.1. Provide expertise in IMINT operations and all associated matters in order to conduct staff coordination, communication, and synchronization efforts as required with all levels and ranks

4.18. Measurement and Signatures Intelligence (MASINT) and Collection management (CM)

Support

4.18.1. Provide expertise in MASINT operations and all associated matters in order to conduct staff coordination, communication, and synchronization efforts as required with all levels and ranks

4.19. Open-Source Intelligence (OSINT)

4.19.1. Provide expertise in OSINT operations and all associated matters in order to conduct staff coordination, communication, and synchronization efforts as required with all levels and ranks

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Government Agencies

4.20. Geospatial Intelligence (GEOINT)

4.20.1. Provide data management, research, acquisition, and distribution of GEOINT source data and products; provide relevant enhanced GEOINT data to SOF; and produce, maintain, and update scene visualization databases to include visual, sensor and semi-automated, forces databases for Mission Training and Preparation Systems.

4.21. System Support and Analytics

4.21.1. Provide System Support and Analytics via the process of identifying, organizing, storing, and disseminating information within the USSOCOM organization. This support shall be applied to SOF Applications, Networks, and Standards and Practices.

4.22. Strategic Concepts and Campaign Planning

4.22.1. Provide experience with National-level strategic guidance, documents, and associated processes. This work will involve analysis to distill SOF specific requirements and develop related initiatives to inform operational planning, campaign planning, requirements development, and authorities documentation. It will include planning and management of events, seminars, symposiums, and workshops to enable enterprise membership participation in strategic development and preparation of plans and products that will ensure SOCOM compliance with Departmental requirements and enable SOCOM to prosecute operational responsibilities.

5. Task Order Requirements

5.1. Administration

5.1.1. The contractor shall establish processes and assign appropriate resources to effectively administer the requirements. The contractor shall provide an overall IDIQ Program Manager (PM) and/or Task Order Task Lead as may be required. The contractor shall assign work effort and maintain and accurate time keeping records of assigned personnel.

5.2. Standards and Guidelines

5.2.1. The Contractor shall meet all requirements and responsibilities in support of USSOCOM and shall ensure quality work performance in accordance with the applicable standards and guidelines of this PWS, federal, state, and local laws as well as applicable federal government, DoD, USSOCOM, and any other applicable policies, regulations, and instructions

5.3. Contractor Requirements and Responsibilities

5.3.1. The Contractor shall provide all personnel and supervision necessary to perform the services.

The Government shall provide Information Technology (IT) systems and applications to perform the services.

5.4. Qualified Personnel

5.4.1. The Contractor shall provide qualified personnel that meet the required skills and qualifications specified in subsequent task order solicitations/awards, and shall ensure the workforce is sustained for the entire period of performance stipulated in awarded task orders.

5.5. Inherently Government Functions

5.5.1. Contractors will not perform services that provide inherently governmental functions. In

10 | P a g e performing the tasks identified in the PWS and subsequent task orders, the contractor shall immediately stop work and notify the Contracting Officer (KO) in writing regarding situations where they believe, or have reason to believe, they have been tasked to perform an inherently governmental function as defined by OFPP Policy Letter 11-01, Performance of Inherently Governmental and Critical Functions.

5.6. Non-Personal Services

5.6.1. The Government shall not supervise Contractor personnel. Supervision of employees in a non-personal services contract is the sole responsibility of the Contractor and establishes the employer-employee relationship it has with its employees. Supervision includes the continuous employee management of recruitment, hiring, termination, compensation, benefits, career development, continuous learning and skills updates, human resources management infrastructure, security clearance management, work location, contract assignment and continuous evaluations of Contractor employee work and performance to assigned tasks.

5.6.2. Management, supervision and quality of all work products and services is the sole responsibility of the Contractor. Furthermore, the Contractor shall manage its employees and guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute or are perceived to constitute personal services, or are outside the scope of this TO, the Contractor shall notify the KO immediately.

5.7. Government and Contractor Points of Contact (POC)

5.7.1. Due to size and complexity of this requirement, the Government will require the below specified points of contact from the contractor. The USG will provide a USG Contractor Officer Representative (COR).

5.7.2. IDIQ Program Manager (PM): The IDIQ PM is responsible for overall execution of the

GROWS IDIQ contract. The IDIQ PM serves as the focal point between HQ USSOCOM SOF AT&L personnel, the Primary Contracting Officer Representative (PCOR), and the contractor’s management regarding all issues and discrepancies. The IDIQ PM ensures compliance with the terms and conditions of the IDIQ contract and subsequently awarded task orders, and ensures that non-conforming services are corrected. The IDIQ PM will provide any off-site support necessary to ensure on-site Task Leads are enabled to accomplish their functions, as required below.

5.7.3. Task Lead: The Government will also require a single point of contact from the contractor for each subsequently awarded task order (TO), normally referred to as the Task Lead. The Task Lead is the official point of contact between the Contracting Officer Representative (COR) for the TO and the IDIQ Prime Contractor’s IDIQ Program Manager. The Task Lead is normally part of the on-site workforce supporting the TO, and is responsible for the overall execution of the TO including technical and quality control oversight. He/She will have a detailed knowledge of the daily activities associated with the TO. The minimum expectations for the task lead are: knowledge, skills, and abilities to oversee and perform the handling and the day-to-day management and administration of project tasks to include understanding the USSOCOM Operations mission in order to develop detailed work plans and schedules; assign staff responsibilities; utilize, control, and manage contract travel; utilize control, and manage contract surge hours; and redirect available resources as necessary to complete tasks in accordance with scheduled milestones and budgetary constraints. The Task Lead will perform quality checks of all work products, interact continually with the Government COR and any appointed Technical Representatives to present interim results, discuss concerns, and ensure total product / service satisfaction and successful transition of all phased-in requirements.

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5.8. Contract Program Management Reviews

5.8.1. The contractor shall participate in formal activity and program management reviews quarterly at HQ USSOCOM (unless otherwise specified) and as directed by the KO.

5.9. Business Relations

5.9.1. The contractor shall integrate and coordinate all activity required to execute this contract and manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective actions plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

5.10. Management of Personnel

5.10.1. The contractor shall maintain a capable and stable workforce (recruit, retain, and replace qualified employee with appropriate security clearances). Ensure new/replacement personnel meet or exceed the qualifications stated in the TO PWS. The Contractor shall manage their personnel to include, but not limited to:

Manage/Supervise contractor employees and the performance associated with all Task orders (TOs).

Provide the necessary training to stay current with appropriate DoD and USSOCOM policy and guidance.

Provide the infrastructure to make business travel arrangements Manage subcontractors to integrate work performed on this requirement. Contractor shall manage work distribution to ensure there are no OCI considerations. Contractors may add subcontractors to their team after notification to the KO.

Contractor personnel, consultants and/or subcontractors shall identify themselves as Contractors (including name of contractor) during meetings, telephone conversations and in electronic messages or correspondence related to this contract. Contractor-occupied facilities (on any Government installation) such as offices, separate rooms, or cubicles shall be clearly identified with Contractor-supplied signs, nameplates or other identification, showing that these are work areas for Contractor or subcontractor personnel.

Document and notify the Government of actual or potential Contractor program management problems and/or performance deficiencies. Perform corrective actions for all identified Contractor program management problems and/or deficiencies within timeframes specified by the KO.

Plan, control, monitor, and report cost, schedule, and performance metrics.

Develop and submit all required information and deliverables in accordance with individual task order requirements and timelines.

Mission Related Events. Generally, unless otherwise specified by the Government, contractors are permitted to allow their employees to attend the following types of mission related events:

Appropriate mission-related planning sessions Program management reviews Other program-related activities USSOCOM Commander Calls and Directorate/SOF AT&L Calls (however, any outings or other morale building activities held in conjunction with such events are not billable – see 5.10.2 below)

5.10.2. Contractors will not be paid for their employees’ time spent in attendance at morale building events or for “down days”. Any contractor reimbursement or receipt of monies for work not accomplished may be in violation of federal statute, criminally punishable as a false claim under 31 USC 3729. Contractors, through their Task Leads and/or CORs are to consult the KO regarding any uncertainty about what constitutes “mission-related” events/ activities and morale

12 | P a g e building events.

5.11. Management of Issues

5.11.1. The Contractor shall ensure that the requirements defined in the PWS are successfully met in accordance with the SDS. The Contractor shall maximize its ability to resolve issues and concerns efficiently to minimize Government involvement.

5.12. Transition Plans

5.12.1. The Contractor shall execute a transition plan to minimize interruptions or delays to work in progress that would impact the mission. The Contractor shall focus their efforts in support of stability of the workforce, ensuring continued successful performance from contract start to end of the transition period when full operating capability is achieved, with no interruption to SOCOM’s mission.

5.12.2. Transition Stability. The Contractor shall plan and meet key milestone schedules including hiring and ensuring fully qualified personnel are in place, to include minimizing workforce turbulence/turnover. Employ dedicated resources in support of contract/task-order transition.

Coordinate phase-in support with Government personnel and ensure all administrative processes are complete to start performance on day one. Participate in phase-out support actions such as task hand-off with Government personnel, out-processing personnel, transfer of work control, status reporting. Execute updates during the transition period to ensure the Government is fully informed of the transition status and any issues that need disposition.

Ensuring compliance with Services Delivery Schedule (SDS) requirements.

5.12.3. Phase-In Transition Reports: The Contractor shall provide up-to-date availability of all administrative and functional transition activities while clearly articulating any impact on Government schedules. This report shall be provided weekly until all transition actions have been completed. At a minimum, the transition report shall include the following information:

Status of CAC issuance for onboarding personnel Status of security clearance and availability for SCI read-ons Status for new hire personnel Number of new hire personnel Timeline for arrival in local area Timeline for availability on task Status of coordination for task turnover

5.12.4. Phase-Out Transition Report

The Contractor shall provide a phase-out report to the COR no less than 45-days prior to end of the performance period. At a minimum, this report shall include the following information:

Status of electronic continuity resource per position Status of ongoing tasks to be transitioned, to include remaining actions and highlighting critical items to be accomplished during transition Status of funds remaining, to include outstanding invoices to be submitted Status of hours remaining per position, to include projected hours during transition The Contractor shall provide a final phase-out report to the COR and Contracting

Officer no less than 30-days after the end of performance. At a minimum, this report shall include the following information:

Status of CAC turn-in Status of clearance read-off Status of final invoice submission in the AAS Business Systems Portal, ITSS Status of funds remaining on task order for de-obligation

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5.13. Surge

5.13.1. Most, if not all, Task Orders awarded on this IDIQ will require occasional surge support. This will be accomplished in one of the following ways, as further specified in each awarded TO:

5.13.2. The most likely kind of surge support that will be required on TOs awarded on this IDIQ is a shift of level of effort from one time period to another by personnel already working on the task order. For example, in support of a special planning event in one week, some employees are needed for 50 hours that week. The additional 10 hours are “returned to them” by working only 30 hours the following week, or by some other compensatory time “arithmetic” managed and tracked by the task lead and IDIQ PM. The specified full-time-equivalent level of effort is still provided over the full period of performance, with no additional funding or personnel/positions required.

5.13.3. Another possibility, depending on aggregate size of the involved TO and fungibility of qualified personnel working in the various cells the TO supports, a surge might be supportable by temporarily moving employees from one sub-element of the TO to another in need of extra help for a discrete period. Again, no additional funding or personnel/positions are required.

5.13.4. In some cases, the required surge support is only achievable by adding resources – because shifting people and/or shifting effort in time will have unacceptable impact(s) on the regular mission. The first method to address such an issue is to add funding to the TO in order to enable additional hours to be worked by personnel already on contract, without need to provide compensatory time. The second method is to require additional personnel to be brought onto task for the discrete period during which surge effort is required. Though possible, surge requirements of these types are unlikely to occur.

5.13.5. In ALL cases, the contractor will provide surge ONLY when the Task Lead is notified by the TO COR that it is required. In the cases described in 5.13.4 above, such surge will ONLY be provided when the Contractor’s IDIQ PM is notified by the Government PCOR, and the necessary funding/resources have been provided and acknowledged. Further, any type of surge provided will be tracked and managed by the appropriate Task Lead and the IDIQ PM, and tracking information will be provided in monthly reports IAW SDS and specific instructions provided in each awarded

TO.

5.14. Telework

5.14.1. Telecommuting/telework is defined as authorization for an employee that generally works at the Government location, to work at an alternate location (i.e., at the employee’s home or Contractor location) either long term or temporarily. Long-term is defined as six or more months in duration.

5.14.2. The Contractor shall provide a written request with appropriate rationale for ACOR approval prior to any telecommuting/telework. Telecommuting/telework requests shall be approved in writing on a case-by-case basis by the COR.

5.14.3. Telecommuting/telework is generally Customer specific, and all telework-approved equipment shall be authorized by the Government for use. Government furnished equipment shall include a government issued computer system. All additional office equipment, associated consumables and supplies including but not limited to printer, scanner, shredder, and media shall be provided by the Contractor.

5.14.4. All telecommuting/telework expenses for equipment, setup, support, including but not limited to secure Internet and WiFi, modems and switches, telephone equipment and connectivity, and other equipment or services shall be borne by the Contractor. Operating costs associated with the Contractor using an alternate worksite shall not be assumed by the Government.

5.14.5. At alternate duty locations, the Contractor shall be available at all times during core hours via electronic mail and phone.

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5.14.6. Classified work is not authorized under telecommuting or the alternate worksite, except as explicitly authorized by Command leadership and the Contracting Officer’s Representative.

5.14.7. Authorized telecommuting or alternate worksite locations does not abrogate the Contractor’s requirement for complying with the protection of information IAW DoD and USSOCOM regulations, Security, and Protection of Information IAW the PWS, contract clauses, and the TO DD Form 254.

5.15. Core Hours

5.15.1. Command core hours are 0900-1500 hours, including a daily non-compensable lunch period

(30 minutes minimum). Due to security restrictions, Contractors will not be permitted to work at government facilities weekdays before 0630 and after 1800, on weekends (Saturday and Sunday), or on the observance of official U.S. Federal holidays unless authorized in advance by the COR. Certain positions may require non-standard hours for updates and maintenance or be on-call. Contractors are responsible for management of their personnel work schedule to ensure the level of effort specified.

5.16. Holiday

5.16.1. Observed official U.S. Federal holidays include all holidays declared by the U.S. Government

Office of Personnel Management for the local area of duty, as well as by Presidential-declared holidays for the local area of duty

5.17. Installation Closures

5.17.1. If the duty location is closed, no Contractor services will be provided unless authorized by the

KO in writing. The Contractor shall be responsible for notifying its employees of installation closures. The Contractor may request authorization from the COR to (a) reschedule the time lost due to base closure; or (b) report to an alternate duty location.

5.18. Long-Term Absences

5.18.1. The contractor shall ensure any absences (including leave, medical emergencies, etc.)

impacting mission objectives, as determined by the COR, or lasting more than twenty (20) consecutive work days are back-filled with a fully qualified candidate for the duration of the absence or until permanently filled.

5.19. Mission Related Events

5.19.1. Generally, when in support of task assignments, and unless otherwise specified by the

Government, contractor personnel are permitted to attend mission related events, including but not limited to, the following:

Program management reviews USSOCOM Commander Calls Appropriate mission-related industry conferences

6. Deliverables

6.1. COR Deliverables

6.1.1. All deliverables shall be sent via email to the Contracting Officer’s Representative (COR) for acceptance. The COR will evaluate deliverables for completeness, correctness, and sufficiency of content. If a deliverable is unacceptable, the Government will notify the Contractor Program Manager (CPM), who shall coordinate with the COR to determine the resubmission time.

7. Reporting Requirements

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7.1. Monthly Status Reports

7.1.1. The contractor shall prepare a monthly status report of tasks accomplished in support of all active TOs awarded under this IDIQ contract on or before the 10th day of each month in accordance with Contract Data Requirements List (CDRL) A001, If the 10th day of the month falls on a Federal holiday or a weekend, the report is due the next government business day.

7.2. Quarterly Self-Assessment Preparation and Submission

7.2.1. The contractor shall prepare a quarterly self-assessment in accordance with CDRL A002, and

CDRL A002 Contractor Self-Assessment Template.

7.3. Contractor Manpower Reporting

7.3.1. In addition to reporting this information within the PMT, the contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USSOCOM via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: https://www.sam.gov.

7.3.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at: https://www.sam.gov.

7.4. Service Delivery Summary

TBD.

8. Security

8.1. TBD