Ground Shuttle Service DRAFT SOW_SAMgov.pdf

Attachment 1 – DRAFT Statement of Work

STATEMENT OF WORK

Ground Shuttle Service

1.0 Introduction

This statement of work (SOW) outlines requirements for providing commercial ground shuttle charter services between designated locations. The contractor must be responsible for ensuring safe, reliable, and professional transportation services to meet the needs of the Department of Transportation Federal Aviation Administration.

2.0 Scope of Services

The contractor must provide two (2) ground shuttle charter services for round-trip transportation between specified locations. The service will include scheduled stops for federal employee passengers onboarding and deboarding and must adhere to the specified schedule and routes.

One service will originate from William J. Hughes Technical Center for Advanced Aerospace (WJHTC) at the Atlantic City International Airport, Atlantic City, New Jersey and the other service will originate from Federal Aviation Administration Headquarters (FAAHQ) (800 Independence Avenue SW Washington, District of Columbia) with multiple designated predetermined stops for onboarding and/or deboarding passengers.

Ground Shuttle Service A:

Originate from William J. Hughes Technical Center for Advanced Aerospace (WJHTC) at the Atlantic City International Airport, Atlantic City, New Jersey

Stop #1: Avandale Bus Park and Ride at 569 Williamstown Road, Sicklerville, New Jersey

Stop #2: Federal Aviation Administration Headquarters (FAAHQ) at 800

Independence Avenue SW, Washington, District of Columbia.

Stop #3: Department of Transportation Headquarters (DOTHQ) at 1200 New

Jersey Avenue SE, Washington, District of Columbia.

Originate Return: Department of Transportation Headquarters (DOTHQ) at

1200 New Jersey Avenue SE, Washington, District of Columbia.

Stop #R1: Federal Aviation Administration Headquarters (FAAHQ) at 800

Stop #R2: Avandale Bus Park and Ride at 569 Williamstown Road, Sicklerville, Stop #R3 - FINAL: William J. Hughes Technical Center for Advanced Aerospace (WJHTC) at the Atlantic City International Airport, Atlantic City, New Jersey

Ground Shuttle Service B:

Originate from Federal Aviation Administration Headquarters (FAAHQ) at 800

Stop #1: Department of Transportation Headquarters (DOTHQ) at 1200 New Jersey Avenue SE, Washington, District of Columbia.

Stop #2: Avandale Bus Park and Ride at 569 Williamstown Road, Sicklerville, Stop #3: William J. Hughes Technical Center for Advanced Aerospace (WJHTC) at the Atlantic City International Airport, Atlantic City, New Jersey

Originate Return: William J. Hughes Technical Center for Advanced Aerospace

(WJHTC) at the Atlantic City International Airport, Atlantic City, New Jersey

Stop #R1: Avandale Bus Park and Ride at 569 Williamstown Road, Sicklerville, Stop #R2: Department of Transportation Headquarters (DOTHQ) at 1200 New Jersey Avenue SE, Washington, District of Columbia.

Stop #R3 - FINAL: Federal Aviation Administration Headquarters (FAAHQ) at

800 Independence Avenue SW, Washington, District of Columbia.

3.0 Schedule Requirements

(1) Each week, two (2) round-trip (RT) commercial Ground Shuttle charter services with predetermined scheduled stops must be provided on Tuesday, Wednesday, and Thursday, excluding federal holidays.

(2) The Ground Shuttle service will not operate during the following periods: two (2) weeks in December, one (1) week in November, and one (1) week in July. Specific dates for these exceptions will be coordinated as needed.

(3) Schedule changes in the departure times may be required and will be coordinated with the

Contractor as needed by the Government.

(4) Additional round-trip (RT) Ground Shuttle charter services may be added as needed with a minimum 72 -hour notice. Contractor is required to provide these additional ground charter services and would be considered in default of contract terms and conditions if additional ground services are not fulfilled.

(5) The FAA intends to operate two (2) round-trip (RT) ground shuttle services originating from two separate locations with predetermined scheduled stops on Tuesday, Wednesday, and Thursday. However, if customer demand is low or in the event of inclement weather, the Contracting Officer's Representative (COR) may remove a RT from the weekly ground shuttle schedule. The contractor is not permitted to invoice for any RTs that are removed from the ground shuttle schedule when the COR , Alternate-COR, or Contracting Officer (CO) provides 24-hours’ advance notice of the removal of an RT from the ground shuttle schedule.

4.0 Pick-up and Drop-off Location

(1) The contractor will ensure that all designated pickup and drop-off locations are serviced as per the agreed schedule. Any changes to these locations will be communicated to the client in advance.

a. The charter bus originating from WJHTC will be at parking lot A1 located on the campus. The charter bus must report to the Security Operations Center (SOC) 30 minutes before the departure and pickup times. A Security Officer will escort the bus to lot A1. The bus will then proceed with the route identified in Section 2.0 and

4.0 (2) a. & b.

b. The charter bus originating from the DC area will travel the route identified in

Section 2.0 and 4.0 (2) a. & b.

(2) Estimated Time Schedule:

a. For travel from WJHTC to FAA/DOT HQ (Ground Shuttle A)

b. For travel from FAA DOT HQ to WJHTC (Ground Shuttle B)

5.0 Bus Charter Service Requirements

TIME ACTION

6:00 a.m. Gound Shuttle departs WJHTC 6:30 a.m. (Estimated) Ground Shuttle arrives Avandale (Stop #1) 6:45 a.m. (Estimated) Ground Shuttle departs Avandale 9:30 a.m. (Estimated) Ground Shuttle arrives FAAHQ (Stop #2) 9:40 a.m. Estimated) Ground Shuttle departs FAAHQ 9:50 a.m. (Estimated) Ground Shuttle arrives DOTHQ (Stop #3)

3:00 p.m. Ground Shuttle departs FAAHQ 3:15 p.m. (Estimated) Ground Shuttle arrives DOTHQ (Stop #R1) 3:30 p.m. (Estimated) Ground Shuttle departss DOTHQ 6:15 p.m. (Estimated) Ground Shuttle arrives Avandale (Stop #R2) 6:25 p.m. (Estimated) Ground Shuttle departs Avandale 6:55 p.m. (Estimated) Ground Shuttle arrives WJHTC (Final Stop #R3)

For travel from WJHTC to FAAHQ/DOTHQ (Ground Shuttle A)

TIME ACTION

6:00 a.m. Ground Shuttle departs FAA HQ 6:15 a.m. (Estimated) Ground Shuttle arrives DOT HQ (Stop #1) 6:30 a.m. (Estimated) Ground Shuttle departs DOT HQ 9:15 a.m. (Estimated) Ground Shuttle arrives Avandale (Stop #2) 9:25 a.m. (Estimated) Ground Shuttle depart Avandale (Stop #2) 9:55 a.m. (Estimated) Ground Shuttle arrives WJHTC (Stop #3)

3:00 p.m. Shuttle departs WJHTC 3:30 p.m. (Estimated) Shuttle arrives Avandale (Stop #R1) 3:40 p.m. (Estimated) Shuttle departs Avandale 6:45 p.m. (Estimated) Shuttle Arrives FAA HQ (Stop #R2) 6:55 p.m. (Estimated) Shuttle departs FAA HQ 7:05 p.m. (Estimated) Shuttle Arrives DOT HQ (Stop #R3)

For travel from FAAHQ /DOTHQ to WJHTC (Ground Shuttle B)

(1) The contractor must:

a. Provide reliable, safe, and punctual motorcoach transportation service between Atlantic City, NJ and Washington, DC.

b. Service includes:

i. Passenger transportation, vehicle operation and maintenance, driver staffing, trip scheduling and dispatch, and compliance with federal and state transportation regulations.

c. All commercial drivers will possess a valid Commercial Driver’s License (CDL) with passenger endorsement, meet all Federal Motor Carrier Safety Administration (FMCSA) regulations. Have a clean driving record. Maintain professional conduct and customer service, and follow the hours-of-service requirements.

d. All commercial drivers, including backup drivers, may require background investigation at the Government's expense.

e. All commercial drivers must possess one of the following identifications: Real ID, passport, or the Transportation Worker Identification Credential (TWIC). In addition, all drivers may need to submit a background investigation request via the COR or Alternate COR. If a government identification (ID) is issued, the drivers must display their ID at all times while at any FAA facility. The ID must be worn below the neck and above the waist in the front, and on the outside of the outer clothing.

(2) Performance Standards:

a. The contractor must ensure:

i. Punctuality - The contractor must ensure on-time departures and arrivals, with a tolerance of ±10 minutes.

ii. Safety - All services must comply with federal, state, and local transportation regulations. The contractor is responsible for ensuring that all drivers are properly licensed and vehicles are maintained in safe condition.

iii. Professionalism - All drivers must conduct themselves in a professional manner and provide excellent customer service at all times.

iv. Vehicle Standards - Vehicles must be clean, well-maintained, and equipped with necessary amenities such as air conditioning, seat belts, and luggage storage.

(3) Provide the following reports and procedures:

a. The contractor will be provided with a manifest from the COR or Alt-COR by close of business (COB) the day before the next day’s run. The bus driver must maintain a passenger manifest (check passengers-in and collect travel orders) for each leg of the run. The bus driver will ask to see each customer’s government-issued ID before they are allowed on the bus. Customers listed on the manifest that did not show up to board the bus must be crossed off the manifest with a pen or pencil with one line.

Customers who were not on the manifest but have a government issued ID and approved travel orders may board the bus and must be added with pen or pencil on the bottom of the manifest. Manifests and travel orders are to be submitted to COR and Alternate COR no later than COB, the next business day.

i. The contractor must contact the COR immediately via cell phone when an incident or accident has occurred. Company will submit a written report to the COR on all incidents or accidents no more than 2 calendar days after an incident or accident occurs.

ii. Bus driver(s) must have a cell phone available for direct communication with the COR or Alternate COR, in the event of a last-minute change.

These changes can include manifest or schedule updates (due to weather, etc.).

(4) Safety and Compliance

a. The contractor must adhere to all federal, state, and local transportation regulations, FMCSA safety standards, vehicle inspection and maintenance requirements, insurance coverage requirements (commercial liability insurance), emergency procedures must be established for breakdowns, accidents, or delays.

(5) Cancellation and Contingency Plans

a. Cancellation – The FAA reserves the right to cancel scheduled ground shuttle services in their discretion with a minimum of 24-hours’ notice with no penalty to the Government.

b. Contingency Vehicles: The contractor must provide a comparable backup vehicle (in accordance with SOW section (2), (1) through (3) within one hour of established departure time in the event that the primary vehicle is disabled or unavailable. If a comparable vehicle is used but has fewer seats, price for this trip will be negotiated.

If the contractor cannot meet their backup vehicle commitment, liquidated damage penalties must be assessed.

c. If the contractor cannot complete a programmed trip, leaving passengers stranded in

FAAHQ, DOTHQ, WJHTC, and/or Avandale Bus Park the contractor must make arrangements for a backup charter company, which meets all SOW criteria (to include but not limited to, all licensing and safety requirements), to complete the trip at their expense. Contractor must be responsible for all payment arrangements with back-up contractor directly.

d. Mechanical failures will be considered to be the contractor's fault/responsibility.

6.0 Vehicle Requirements

The contractor must provide motor coaches with the following minimum standards:

(1) Commercial motorcoach with a capacity of 38+ passengers

(2) Commercial motorcoach is compliant with DOT and FMCSA regulations

(3) Air conditioning and heating

(4) Seat belts for passengers

(5) Luggage storage compartments

(6) Restroom

(7) Wi-Fi

(8) Power outlets

(9) All maintenance and all materials necessary to provide the services needed and the contractor will be responsible for all tolls and parking fees.

7.0 COR Responsibilities

The Government will maintain communications with the contractor's operations office. All daily operational changes e.g. cancellations, delays, early departure due to adverse weather, government-declared (federal or state) states of emergency, road closures, etc., will be communicated by the designated COR or Alternate COR.

The COR or Alternate COR will notify the contractor’s operations office of any event or activity that may impact the ability to drive in the DC area, i.e. weather, protest activity, or an official government event, etc.

8.0 Period of Performance

The period of performance (POP) for the commercial ground shuttle charter service shall consist of a base period of four (4) months, with two (2) option periods of four (4) months each (for a total potential POP of 12 months).