Ground Maintenance PWS.pdf

Performance Work Statement (PWS)

Grounds Maintenance Fort Buchanan, Puerto Rico

10 June 2025

Table of Contents

1.0 INTRODUCTION

Background

Objectives

1.3 Climatic Conditions

1.4 Facility Access

1.5 Restoration of Landscape Damage

1.6 Drainage

1.8 Dust Suppression

2.0 REQUIREMENTS

2.1 Description of Services

2.1.1 Non-Personal Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.2 Work Management

2.2.1 Coordination

2.2.2 General Fund Enterprise Business System (GFEBS)

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Support Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Trainings

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support

2.6.1 Project Support

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels

(AQLs)

3.2 Transition

3.3 Contractor Manpower Reporting Application (CMRA)

3.3.1 Reporting Labor Hours

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

4.1 Quality Assurance

4.2 Quality Control Plan (QCP)

5.0 COMMON LEVELS OF SERVICE (CLS)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.2 Applicable Directives, Publications

7.3 Technical Exhibit (TE)

TE 1 – Estimated Grounds Maintenance Quantities

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Utilities

7.4 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

1.0 Introduction. This is a non-personal services contract to provide Base Operations and Support Services for United States Army Garrison Fort Buchanan. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

Background. The Contractor shall provide Common Level of Service (CLS) 404 for Grounds Maintenance Services in accordance with the frequencies established within this contract. Fort Buchanan is a U.S. Army Reserve (USAR) installation in Puerto Rico located in the Municipalities of Guaynabo and Bayamon, within the Greater San Juan metropolitan area. It serves under direct control of the Installation Management Command (IMCOM), Atlantic Region. Its mission is to synchronize, integrate, and deliver installation services and facilities in support of Senior Commanders to enable a ready and resilient Army.

Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7 and Related Documents.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill Base Operations and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. The average annual rainfall is 71 inches; with the wettest months being September through January. The humidity level averages 75% throughout the year. The average annual maximum and minimum temperatures are approximately

85- and 70-degrees Fahrenheit respectively. The prevailing wind direction at US ARMY

Garrison Fort Buchanan are easterly trade winds during much of the year with an average speed of 3.5 mph.

1.4 Facility Access. N/A.

1.5 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored at no additional cost to the Government.

The COR/ACOR will decide the method of restoration for trees or whether damaged trees will be removed.

1.6 Drainage. Contractor shall not impede drainage while conducting maintenance.

1.7 Traffic Flow. The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting ground maintenance. The Contractor shall notify the Contracting Officer (KO) and the designated Government representative (such as a Contracting Officer’s Representative (COR), in writing, a minimum of 7 business days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Directorate of Emergency Services (DES) and local installation operating procedures in conjunction with the KO or designated Government representative/COR.

1.8 Dust Suppression. The Contractor shall perform dust suppression as directed by the COR/ACOR.

2.0 Requirements.

2.1 Description of Services. See Section 5.0 for Grounds Maintenance Services Common Level of Support (CLS) 404.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). The PoP consists of 5 years and 0 months. The PoP is as follows:

Phase-in/out Period 01 July 2026 / 30 June 2031 Base Period 01 July 2026 till 30 June 2027 Option Period I 01 July 2027 till 30 June 2028 Option Period II 01 July 2028 till 30 June 2029 Option Period III 01 July 2029 till 30 June 2030 Option Period IV 01 July 2030 till 30 June 2031

2.1.2.2 Transition (Phase In / Phase Out)

The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract. During the 30-business day transition period immediately prior to the end of the contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit (TE) 1, which is located inside the boundaries of Fort Buchanan.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700 – 1600 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours, unless directed for certain circumstance for childcare facilities and response.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

2.1.4.1 The Contractor shall provide personnel support within 4 hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Project Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.3 Inclement Weather Delay. If the Government determines unsafe weather conditions for continued operations, then the COR or Government representative shall notify the KO if inclement weather suspends operations within four (4) hours. The Contractor shall resume operations with KO approval and notification.

2.1.4.4 Emergency Operations. The Contractor shall coordinate with Directorate of Public Works (DPW) in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire or other emergency situations. The Contractor shall be required to provide all normal services during an emergency response unless otherwise directed by the KO.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. Fort Buchanan is exclusive Federal Jurisdiction, all initial response for Law Enforcement, Fire Department and Emergency Medical treatment shall be through the Installations Directorate of Emergency Services.

2.1.6.1 Emergency Notification. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the KO or designated Government representative/COR within one (1) hour of each such occurrence. A completed typed original plus one (1) copy of ENG Form 3394 United States Army Corps of Engineers Accident Investigation Report (or equivalent reporting form) shall be delivered to the KO or designated Government representative/COR within five (5) business days of occurrence, whenever an accident involving personal injury or Government owned property occurs.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.)

Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.9.1 The Contracting Officer Representative Tracking (CORT) Tool (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 The Contractor shall provide a Project Manager who is responsible for the performance of the work. The Project Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Project Manager shall be provided by the Contractor to the KO. The Program Manager shall be available between 0700 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

Contractor personnel performing work under this contract shall have and maintain a public trust clearance at time of the contract start date and for the life of the contract. The Project Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 Certain administrative personnel will require a Common Access Card (CAC) to access Government systems. N/A

2.1.11.1.3 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language. All employees employed by this contract shall, before entering the Installation have their background checked, for any negative history.

2.1.11.1.4 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence https://wawf.eb.mil/xhtml/auth/home/home.xhtml of key personnel qualifications and years of experience to the KO for review and acceptance.

2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.6 Standards of Conduct. Contractor personnel conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.11.1.8 Organizational Conflict of Interest (OCI). N/A

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within 7 days or at a mutually agreed upon date between the COR, CS, KO, and Contractor.

The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel

2.2 Work Management. The Contractor shall establish a work plan, including frequency, and catch-up days due to incidents of inclement weather, installation emergencies, federal holidays, or any other factor that may have or will cause a delay in service. All work shall be scheduled and submitted a minimum of 10 days prior to the next work month. All work shall be scheduled by calendar month.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). N/A

2.2.2.1 GFEBS Certification. N/A

2.2.2.2 Demand Maintenance Orders (DMO). N/A

2.2.2.3 Production Work Orders (PWO). N/A

2.2.2.4 GFEBS Support. N/A

2.2.2.4.1 Database Tasks/Requirements. N/A

2.2 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. The Contractor shall maintain as-built drawings. The Contractor shall be provided hard copy maps upon request to DPW.

2.3.1.1 Support. N/A

2.3.1.2 Training. N/A

2.3.2 Real Property Records Updates. N/A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 Historic Property or Archaeological Site. N/A

2.4.1 Repair and Replacement. N/A

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the installation within seven (7) working days of contract start date. The Contractor shall complete all applications with the Visitor Control Center (VCC) located in Building 630. Evidence of vehicle ownership must be presented upon application of vehicle registration.

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the Installations’ Directorate of Emergency Services, or Security Office.

2.5.1.5 Physical Security. N/A

2.5.2 Security Trainings.

2.5.2.1 iWATCH, Anti-Terrorism, and Cybersecurity Trainings. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO) to all the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor, if needing access to Fort Buchanan’s controlled government network, shall complete both Anti- Terrorism Level 1 and Cyber Awareness Trainings. These trainings help identify threats to the network and Installation and reporting methods. The Contractor shall complete the trainings within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the

COR/ACOR.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives. The Contractor shall make sure that all employees and/or sub-contractors have at a minimal the 10Hr OSHA Training

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas required by the Commonwealth of Puerto Rico. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans.

2.5.6.1 General. The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty

(30) days of contract award, designate in writing a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and coordinate with the installation contingency and mobilization planning activities. The DCC shall participate in the installation mobilization planning and execution conferences; and shall modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding installation plans. The Contractor shall submit all plans to the KO for approval.

2.5.6.2 Mobilization Contingency Plan. N/A

2.5.6.3 Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Disaster Contingency Plan within thirty (30) days of contract award.

2.5.6.4 Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks,

b. Maintain electrical emergency generators, and

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and a time frame to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan NLT contract start date.

2.5.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A

2.6.1 Project Support. N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels

(AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.1.2 Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a Phase In/Phase Out Plan to be implemented by the Contractor. The Contractor shall have key personnel on board during the 1st day of the transition period. The plan shall specify a training program and a date for transferring responsibilities for the work and shall be subject to the KO's approval. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

3.3 Contractor Manpower Reporting Application (CMRA).

3.3.1 Reporting Labor Hours. The Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address:

https://CMRA.ARMY.MIL.

The required information includes the following:

a. Names of the KO and COR;

b. Contract number, including task and delivery order number;

c. Beginning and ending dates covered by reporting period;

d. Contractor's name, address, phone number, e-mail address, identity of

Contractor employee entering data;

e. Estimated direct labor hours (including subcontractors);

f. Estimated direct labor dollars paid this reporting period (including subcontractors);

g. Total payments (including subcontractors);

h. Predominant Federal Service Code (FSC) reflects services provided by

Contractor (and separate predominant FSC for each subcontractor if different);

i. Estimated data collection cost;

https://cmra.army.mil/

j. Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (RA) (the Army RA is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

k. Locations where Contractor and subcontractors perform the work (specified by zip code in the U.S. and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

l. Presence of deployment or contingency contract language; and

m. Number of Contractor and subcontractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor shall provide the estimated total cost incurred to comply with this reporting requirement.

The reporting period shall be the PoP not to exceed twelve (12) months ending thirty (30) September of each Government FY and must be reported by 31 October of each calendar year. The Contractor shall use a direct data transfer to the database server or fill in the fields on the website. The direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The Contractor shall report the required information to the CMR system’s secure database.

The COR/ACOR is responsible for verifying that the Contractor has reported the required data.

4.0 Performance Requirements Summary (PRS) Matrix.

Required service Performance Standard

Acceptable Quality Level

(AQL)

Method of Surveillance

1. Mowing Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.1

Zero Deviation from performance standard.

100% Inspection (100%)

2. Edging The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.2.

5% Deviation from performance standard. % calculated by dividing the LF of deficient edging by the total LF of edging in the sample (sampled work area limits).

Random Sampling (RS)

3. Trimming The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.3.

2% Deviation from performance standard. % calculated by dividing the LF of deficient trimming by the total LF of trimming performed in the day.

Random Sampling (RS)

4. Flower/Plant Beds The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.6.

2% Deviation from performance standard. % calculated by dividing the SF of deficient bed maintenance by the total SF of bed maintenance in the sample (sampled work area limits).

100% Inspection (100%)

5. Planters The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2. 2.6.

2% Deviation from performance standard. % calculated by dividing the SF of deficient planter maintenance by the total SF of the planter in the sample (sampled work area limits).

Unscheduled Inspection

(UI)

6. Gravel Beds The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.6.

2% Deviation from performance standard. % calculated by dividing the SF of deficient gravel bed maintenance by the total SF of the gravel bed in the sample (sampled work area limits).

Unscheduled Inspection

(UI)

7. Weed Control The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment

1 para. 2.2.7.

Zero Deviation from performance standard.

Unscheduled Inspection

(UI)

8. Removal of Debris, Leaves and Litter

The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment

1 para. 2.2.8.

Zero Deviation from performance standard.

100% Inspection (100%)

9. Tree Pruning The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.9.4.

Zero Deviation from performance standard.

Random Sampling (RS)

10. Tree Removal The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.9.5.

Zero Deviation from performance standard.

100% Inspection (100%)

11. Tree Replacement The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.9.5.

Zero Deviation from performance standard.

100% Inspection (100%)

12. Emergency Tree Removal

The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.9.5.1.

10% Deviation from performance standard.

% calculated by dividing the number of untimely responses by the number of required responses

100% Inspection (100%)

13. Hedge and Shrub Pruning

The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.10.3.

2% Deviation from performance standard. % calculated by dividing the LF of deficient pruning by the total LF of pruning performed in the day.

Random Sampling (RS)

14. Athletic Fields The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.13.

Zero Deviation from performance standard.

100% Inspection (100%)

15. Special Services The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.2.14.

Zero Deviation from performance standard.

100% Inspection (100%)

16. Service Common Areas The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.3.

Zero Deviation from performance standard.

Random Sampling (RS)

17. Service Unimproved Areas

The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.5.

Zero Deviation from performance standard.

Random Sampling (RS)

18. Service Family Housing The Contractor shall comply with CYS & CDC cleaning regulations IAW PWS

5.0 Attachment 1

para. 2.6.1.

Zero Deviation from performance standard.

100% Inspection (100%), Customer Complaints(CC)

(If Housing is under Government control and upon request by Partner for Life, Health, and Safety incidents)

19. Harvesting of Coconuts The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.7.1.

Zero Deviation from performance standard.

There should be no more than 4 customer complaint calls yearly notifying of concern for hazard due to coconuts

Unscheduled Inspection(UI), Customer Complaints(CC)

20. Traffic Signs The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.7.2.

Zero Deviation from performance standard.

Unscheduled Inspection(UI)

21. Removal of Debris and Maintenance of Grounds at Solar Panel Arrays

The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.7.3.

5% Deviation from performance standard. % calculated by dividing the SF of deficient gravel bed maintenance by the total SF of the gravel bed in the sample (sampled work area limits).

100% Inspection (100%)

22. Fence Vegetation Clearing

The Contractor shall comply with all cleaning tasks IAW PWS 5.0 Attachment 1 para. 2.7.4.

5% Deviation from performance standard. % calculated by dividing the SF of un-cleared fence area by the total SF of fence evaluated in the sample (sampled work area limits).

Random Sampling (RS)

23. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the DA via a secure data collection site.

The Contractor shall comply with the contractor manpower reporting requirement IAW

PWS 3.4.

Zero Deviation from performance standard.

Management Information System (MIS)

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP).

QASPs shall be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor.

The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this

PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work.

The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation. The Contractor shall produce monthly reports, that include all work conducted throughout the month, skipped areas, tree removals; both requested and emergency, customer complaints, incidents/accidents, photographs taken by the contractors, new hire actions, and any information that the COR/ACOR deems necessary to assure contractual requirements are met, this shall be consolidated and submitted as a weekly deliverable before the 2nd working day of the next working week.

5.0 Common Levels of Service (CLS). The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

CLS Service Title Attachment No.

404 Grounds Maintenance Attachment 01

6.0 Deliverables.

SUBMITTALS FREQUENCY

# OF

COPIES

MEDIUM/FORMAT DISTRIBUTION

Criminal Background

Checks – PWS 2.1.11

Within 30 days contract award or next Option Year

1 – Hard

Copy

DD Form 369 and CNACI (for childcare facilities)

KO and/or COR iWatch Training Certificates - PWS

2.5.2.1

Complete training within 30 days of contract award and deliver Certificates within 5 days

1 – Electronic

Received Certificate

Cybersecurity and AT Level I Training –

PWS 2.5.2.1

Complete training within 30 days of contract award and deliver Certificates within 5 days

Received Certificate

Monthly Service Schedules - PWS

2.2

Monthly - no later than (10) workdays prior to commencing work

Spreadsheet, Text Document, or

Calendar Software

Alternative Schedules

(Holiday/Closures)

– PWS 2.2

not later than ten

(10) work days prior to the holiday

Spreadsheet, Text Document, or

Calendar Software

Emergency medical treatment and services – PWS 2.1.4.3

NLT 2 hours of incident

N/A

Phone or Email (if no response)

Key Personnel & Alternative

Representative –

PWS 2.1.11.1

15 days Prior to

Text Document or

Electronic mail

Meeting Minutes –

PWS 2.1.7.1

Within 3 days of all progress meetings

1 – Electronic Copy

Text Document or Electronic mail

Quality Control

Plan – PWS 2.1.9

No later than (5) workdays prior to

Text Document

Accident Investigation

Report – PWS 2.1.6.2

Within 5 calendar days of each occurrence

OSHA Outreach Training Program 10 Hour class –

PWS 2.5.3.2

Within 30 days after contract award

Email, Excel Spreadsheet or MS

Word

Environment Regulations – PWS

2.5.5

Immediately Upon Violation of Regulations

Phone or Email (if no response) and written

Green Procurement Report – PWS 2.5.1 annually

Copy

Spreadsheet or Text Document

Contractor Manpower

Reporting, PWS - 3.3

Annually NLT 31 October or IAW requirements at http://www.ecmra.

mil

Electronically

Filed

IAW requirements at http://www.ecmra.mil

IAW requirements at http://www.ecmra.mil

Weekly Reports

– PWS 4.2

Weekly 1 – Electronic

Copy Spreadsheet or Text

Document

COR

Herbicide Use Plan

PWS 5.0

Attachment 1 para.

2.5.5.3

As required

KO and/or COR via

Environmental Division

7.0 Related Documents

7.1 Definitions and Acronyms.

7.1.1 Definitions.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S.

Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

7.1.1.3 Ashes. The residue from burned wood, coal, coke, and other combustible material.

7.1.1.4 Bulk Waste. Large items of solid waste such as household appliances, furniture, auto parts, pallets, shelving, piping, stone, concrete rubble, brick, lumber, toys, and other wastes; the size or weight of which, precludes or complicates the handling by normal collection, processing, or disposal methods.

7.1.1.5 Bulky Waste. The waste placed at the collection point or curbside that doesn't fit or is too heavy to be placed in the routine collection container. These wastes include but are not limited to lumber, scrap metals, bricks, blocks, concrete rubble, stones, toys, furniture, appliances, logs, limbs, televisions, cabinets, automotive components, power equipment, crates, wheels, de-rimmed tires, electronics and their components, etc.

http://www.ecmra.mil/ http://www.ecmra.mil/

7.1.1.6 Cannibalize. Remove parts from Government property for use or for installation on other Government property.

7.1.1.7 Carpet Care. N/A

7.1.1.8 Child, Youth and School Services (CYS). Overarching naming convention for Child Development Center (CDC), Youth Activity Center, and School Age Services (SAS).

CYS is used when referencing all programs.

7.1.1.9 Cleaning. N/A

7.1.1.10 Collection. The pickup of accumulated recyclable material, solid waste, including bulky waste, from any collection point, regardless of quantity.

7.1.1.11 Collection Frequency. The number of times collection is performed during a specific time frame.

7.1.1.12 Collection Point. The location designated on the drawings or maps or described in this performance work statement where solid waste, including bulky materials, will be temporarily stored for collection by the Contractor.

7.1.1.13 Commercial Solid Waste. All types of solid waste generated by stores, offices, restaurants, warehouses, and other non-manufacturing activities, excluding residential and industrial waste.

7.1.1.14 Construction and Demolition (C&D) Waste. The waste building materials, packaging and rubble resulting…