Statement of Work Summary

This Statement of Work (SOW) outlines services required by the U.S. Government Publishing Office (GPO) Government Distribution Services (GDS) for order fulfillment operations at the USGPO facility in Laurel, Maryland. The contract requires a one-year base period plus four option years. Services include warehouse and distribution operations, print design and promotional printing oversight, website design and maintenance, customer contact center operations, customer account management, order fulfillment and distribution, inventory and financial reporting, and material warehousing and storage. All services must be provided in English across multiple communication channels.

The Contractor shall perform services with minimal government oversight, delivering fulfillment and distribution of federal publications, print design support, website development and maintenance, customer contact center operations, customer account management, inventory/financial reporting, and warehousing. Work is performed primarily at the USGPO facility (8660 Cherry Lane, Suite #32, Laurel, MD 20707) during normal operating hours of Monday-Friday, 6:00 AM – 3:30 PM, excluding federal holidays. Contractor staffing must support operations from 0600-1530 hours on weekdays, with flexibility for weekend and holiday work when operationally required. The contract specifies key personnel requirements including a Project Manager (1.0 FTE), Project Analysts (3.0 FTEs), Junior Project Analyst (2.0 FTEs), Stock Clerk Lead (1.0 FTE), Order Fulfillment Specialists (8.0 FTEs), Warehouse Specialists (3.0 FTEs), and Mailroom Equipment Operators (3.0 FTEs). The Contractor must manage Material Handling Equipment (MHE) operations, maintain 98% inventory accuracy, produce 15-10 orders per hour depending on order size, conduct monthly personnel assessments, implement a structured Distribution Operations Training Program, and submit weekly transition reports during the 90-day phase-in period. Government-furnished equipment includes MHE and automation systems such as DOTS, ROPS, S-Drive, Synergy, and Oracle.