GMW Working Updated PWS 01242023.docx

97TH MEDICAL GROUP

DEFENSE HEALTH AGENCY (DHA)

ALTUS AIR FORCE BASE, OK 73523

PERFORMANCE WORK STATEMENT

General Maintenance Worker (GMW)

1. SCOPE OF WORK. The contractor shall provide 2 Full Time Equivalent (FTE) general maintenance workers to perform operation, maintenance, repair and facility management support tasks and functions for medical facilities as defined in this Performance Work Statement (PWS) for the 97th Medical Group, Altus Air Force Base, OK. This is a non-personal service contract.

2. FACILITIES AND EQUIPMENT TO BE MAINTAINED. The Medical Treatment Facilities (MTF) areas to be maintained are Building 46 MTF, building 49 Ambulance Shelter, Building 51 Medical Logistics Warehouse, Building 45 Pavilion and all Parking Lot areas of the MTF Complex.

2.1. GMW Duties and Responsibilities

2.1.1. Repairing damage to dry-wall, to include repair, patch and painting and in some cases removal and replacement of drywall.

2.1.2. Installation/removal, assembling/disassembling of furniture. (ie: Desk, file cabinets, shelves and chairs.)

2.1.3. Mounting/hanging of items such as dry erase boards, bulletin boards, and frames.

2.1.4. Perform basic plumbing and electrical work in accordance with plumbing and electrical standards (NFPA/NEC). (ie: 20amp wall outlets)

2.1.5. Replace floor tiles, carpet tiles, and ceiling tiles.

2.1.6. Reports directly to the Facility Operations Manager regarding any/all issues that need resolved and those needing immediate attention.

2.1.7. Maintains a clean, safe, and organized work area, as well as, assigned storage areas. This will include but not limited to dusting, mopping, and trash removal.

2.1.8. Maintains GFE tools and equipment in safe, clean and in good working order.

3. HOURS OF OPERATION

3.1 Hours of Operation: 07:30 – 1630, Monday – Friday (not to exceed 40 hours a week per contract employee)

3.2 . If the Government requests work to be accomplished after normal business hours, it shall be preapproved by the COR.

3.3. The contractor shall comply with local reporting instructions for all emergencies and weather conditions. This will be coordinated with the COR.

3.4 Military training holidays or family days are not considered federal holidays or planned closures. The contractor shall provide GMW services on family days and military training days as a regular working day.

Recognized Holidays.

New Year's Day Martin Luther King Jr’s Birthday Presidents’ Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day Note: If the president declares an additional holiday, it will be considered a holiday for the contractor.

4. CONTRACTOR EMPLOYEES.

4.1 The contractor shall not employ any person identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. All contractors shall be able to understand, read, write, and speak English.

4.2 Communications. The contractor shall ensure that all contractor personnel maintain open and professional communications with members of the MTF.

4.3 Contractor Personnel Appearance and Identification. Contractor personnel shall present a neat appearance and be easily recognizable as contractor employees. Contractor personnel are subject to all sanitation and infection control requirements of the medical treatment facility and shall maintain the appropriate levels of cleanliness commensurate with the requirements.

4.4 Contractor personnel shall provide uniforms for all employees. All personnel shall wear a clean uniform daily.

4.5 Patient lists, no matter how developed, shall be treated as confidential information in accordance with the Privacy Act and the Health Insurance Portability and Accountability Act (HIPAA). Lists and/or names of patients shall not be disclosed to or revealed in any way for any use outside the MTF, except through MTF-specified processes.

4.6 Emergency Health Care: The Government may provide emergency health care for contractor personnel having injuries or life-threatening medical emergencies while conducting services at the performance location. The contractor shall reimburse the Government for medical services provided in any case that contractor personnel are not covered by workers’ compensation insurance, other health insurance or the individual is a military beneficiary entitling them to Government healthcare services.

4.7 Removal from Contract Work. The government may request the contractor immediately, temporarily or permanently remove contractor personnel from the work site when it is determined that their behavior is contrary to the public interest, inconsistent with the best interests of security, or is identified as a potential threat to the health, safety, security, general wellbeing or operational mission of the facility and its population. The COR shall collect the Government- issued identification cards or badges and Government furnished property within 3 business days or less of departure.

5. CONTRACTOR EMPLOYEE HEALTH REQUIREMENTS.

5.1 Health Requirements - The contractor shall comply with all health requirements in the contract. Prior to physical performance of services prior to start of work at the performance location. The Contractor shall provide documentation certifying health requirements such as immunizations, annual vaccinations, medical testing (i.e., tuberculosis) and physical examination at the time of initial placement and annually thereafter, as required in the PWS. The expense for all health requirements, to include monitoring and tracking annual requirements, shall be borne by the Contractor at no additional cost to the Government.

5.2 Annual Immunizations. The contractor shall ensure personnel are immunized annually with the seasonal influenza vaccine and any other vaccine recommended by the Advisory committee on Immunization Practice (ACIP) of the Center for Disease Control (CDC). MTF specific guidance as outlined in DoDD 6205.02e, Policy and Program for Immunizations to Protect the Health of Service Members and Military Beneficiaries. The annual influenza vaccine may be provided by the Government, if available, as determined by the MTF. If the contractor personnel chooses to be immunized by the Government, they shall sign a waiver releasing the Government from the legal liability IAW local procedures and policies. Alternately, the contractor’s personnel may obtain the vaccine at another facility, at no cost to the Government, and provide proof of vaccination to the Government. If the contractor personnel declines vaccination, a signed declination form will be provided to the COR/KO IAW CDC recommendations and MTF policy.

5.3 Immunization Tracking. The contractor shall maintain their own process and system of tracking the currency of health immunizations and shall not rely on the Government for ensuring their employees are in compliance. The Government may track immunizations information in a DoD computer system for contractor personnel.

5.4 Tuberculosis. In those areas where there is a higher risk of transmission of tuberculosis, MTF policy may direct contractor personnel be tested more frequently at no cost to the government. The contractor shall ensure their personnel receives targeted screening and testing IAW CDC Guidelines for Health Care Settings at contractor expense and submitting timely records of subsequent screening or testing to the COR/KO.

The contractor shall immediately remove contractor personnel identified or suspected 2as infectious to patients or staff following a government assessment and in accordance with CDC, federal, status or local health department guidelines. The contractor shall present a medical release or certification to return to work at to the COR/KO prior to placing their personnel back to work.

5.5 Security Investigation Requirements: All work under this /PES contract is unclassified. Personnel performing on this contract are Automated Data Processing II - non-critical sensitive positions and shall receive a criminal and financial background investigations.

5.5.1 The contractor shall ensure complete and accurate SF85s/SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product) as well as other applicable forms are provided to the local performance location security office for processing.

5.5.2 U.S. citizenship may be required, or contractor personnel may be required to submit an original Birth or Naturalization Certificate.

5.5.3 Contractor personnel may not be able to begin physical performance at the location until the required forms have been completed, accepted by the Government and forwarded to the office of primary responsibility AND the fingerprints have cleared the initial review OR full adjudication of the security investigation is complete. The task order will outline the local security requirements and procedures for contractor consideration.

5.5.6 The Contractor shall advise their personnel that a favorable investigation is needed as a condition of employment under this contract/PWS. If a security or background investigation results in an unfavorable finding, the person will not be granted access to the performance location, and/or Government computer systems. Thus, the contractor personnel will not be able to perform services.

5.5.7 While the MTF commander may allow personnel temporary or interim access to the base, performance location and Government computer systems pending the outcome of the investigation, this contract requires the immediate removal of Contractor personnel if the fingerprint check is returned with unfavorable findings and/or investigation results are unfavorable. In addition, the Government will immediately suspend computer access if the investigation is returned with an adjudication of “no determination made.” The MTF/organizational commander will determine whether to allow the contractor personnel to continue in the position or deny base and computer access which will mandate removal of the contractor personnel from the position.

6. PHYSICAL SECURITY/ KEY CONTROL.

6.1 MTF Provided Identification Badges. MTF may issue an identification badge to the contractor and/or subcontractor personnel. Badges shall be worn or attached above the waist on the outer garment while on MTF facilities and grounds

6.2 Lost, Stolen or Duplicated Keys. The contractor shall immediately report any occurrence of lost, stolen or unauthorized duplication of keys to the COR/FM. The contractor shall provide the COR a written report, within 24 hours of notification, providing all details of lost/stolen/duplicated key occurrences. In the event that a non-master key is lost, or that unauthorized duplicates are suspected to have been made, all locks and keys for the system that the key unlocks shall be replaced or re-keyed, upon direction from the CO. The costs for replacement of keys and or re-keying shall be at the contractor’s expense. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced, and the total costs shall be borne by the contractor. The contractor shall be responsible for the replacement of any keys which their personnel lose. In some cases, lock cylinders may have to be replaced by the contractor if the key lost represents a security risk to the organization.

6.3 Electronic Access Control. The contractor shall establish and implement methods to ensure all codes and electronic access cards (or other access methods) issued by the Government to the contractor for contractor employee use are not lost, misplaced and or used by unauthorized persons. The Government will provide electronic access for rooms or areas where routine access is required. The contractor shall immediately report any occurrence of lost or stolen electronic access cards to the FM/COR. The contractor shall provide the FM/COR a written report, within 24 hours of notification, providing all details of lost/stolen electronic access card occurrences.

6.4 Unauthorized Uses. The contractor is prohibited from issuing government keys to unauthorized individuals. The contractor shall not open locked rooms or secured areas to permit entrance of persons other than contractor employees performing assigned duties or other authorized personnel, unless directed by the COR or FM. The contractor shall ensure that contractor personnel who no longer require access to locked areas turn-in issued keys. The FM and/or designated representatives shall have access to any government-owned property under the control of the contractor. All rooms or areas required to be locked shall not be left unattended during duty performance and shall be re-locked by contractor personnel after completion of duties or when they vacate the immediate area. The contractor shall prohibit the use of keys issued by the Government by any persons other than contractor personnel or subcontractors.

6.5 Facility Abuse of Government Facilities. The contractor shall notify the COR of all suspected facility abuse or vandalism. The Government will determine validity of all suspected facility abuse or vandalism. Unless damage repairs can be classified as emergency repairs, the repairs will not begin unless directed by the COR or Contracting Officer.

6.6 Classification of Work Requests

Classification

Normal Duty Hours

Routine

30 Calendar Days

6.7 Work Restrictions. There may be mission situations that require the contractor to work other than normal duty hours and during holidays. Examples of these situations are military exercises, contingency operations, or weather emergencies. When access to a work area conflict with a mission requirement, work shall be rescheduled to another time during normal duty hours to minimize the disruption. If rescheduled work must be completed outside of normal duty hours, then it shall be initiated via service order.

6.8 Cancellation of Work Requests. Only the Facility Manager may cancel work requests. When the cancellation is entered into DMLSS-FM, the person making the data entry shall provide the reason(s) for the cancellation in the “Action Note” for the work request in DMLSS-FM.

7. COMPLIANCE WITH LAWS, REGULATIONS, AND ENVIRONMENTAL PLANS.

7.1 Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable federal, state, and local laws, regulations, and requirements regarding environmental protection. The contractor shall ensure policies and procedures are established that protect the health and safety of employees and the community and minimize then eliminate the risk of environmental pollution. The contractor shall comply with the Base installation and the MTF Hazardous Waste Management Plan. Initial and annual training may be required.

7.2 GOVERNMENT-FURNISHED ITEMS. All parts, tools, test equipment, equipment, materials, supplies, lubricants, cleaning compounds, filters, and cleaning equipment required to accomplish the services identified in this PWS will be supplied by the government.

8. PERFORMANCE REQUIREMENT SUMMARY.

The Performance Requirements Summary (PRS) to be utilized under this contract are provided below. The following metrics are minim contractor performance requirement to provide full operation and maintenance services. The contractor may add additional measures to demonstrate an enhanced performance. Conformance with these measures will be evaluated during the performance period. Submittals will be rejected in whole or part if deficiencies are discovered by the Government prior to final product acceptance. If rejected, the contractor shall correct the deficiencies at no additional cost to the Government. If satisfactory performance levels of services received or quality of deliverables are not achieved in a reasonable time based on the contract requirements, the Contracting Officer will address via Letter of Concern or Cure Notice.

9. DEFINITIONS AND ACRONYMS

Common Access Card. Smart card-based technology and systems used to transform and improve security in DoD processes and mission performance thereby enhancing readiness while also improving business processes. The standard identification card for active-duty Uniformed Services personnel (to include the Selected Reserve), DoD civilian employees, eligible contractor personnel, and eligible foreign nationals. The Department's primary platform for the public key infrastructure authentication token used to access DoD computer networks and systems in the unclassified environment and were authorized by governing security directives, the classified environment. It is the principal card enabling physical access to installations. The CAC enables encrypting and cryptographically signing email facilitating the use of PKI authentication tools and establishes an authoritative process for the use of identity credentials.

Contract Discrepancy Report. A report that requires the contractor’s response when performance is unsatisfactory. The CDR requires the contractor to explain, in writing, why performance was unsatisfactory, how performance will be returned to satisfactory levels, and how recurrence of problems will be prevented.

Contract Level Performance Requirements. The contract level performance objectives outlined in Exhibit 1 that the contractor must meet in order to be considered a satisfactory performer.

Contractor Performance Assessment Reporting System (CPARS). The Government system for reporting contractor performance records IAW with FAR 42.1502 580 and 42.1503.

Contracting Officer (CO/KO). The individual with the authority to enter into, administer, and/or terminate contracts. The CO/KO is the exclusive government official authorized to execute changes and authorize deviations or variations from the contract.

Contracting Officer's Representative (COR). The subject matter expert and primary point of contact at the performance location for HEC services who provides oversight of day-to- day operations, contractor performance and completes the government's quality assurance surveillance activities, reports deficiencies and monitors corrective actions for unacceptable performance. This person is designated in writing by the CO/KO to be responsible for quality assurance, inspection, surveillance documentation and acceptance of the contractor's services. A copy of the letter of designation will be provided to the contractor.

In the PWS The Facility Manager and Alternate Facility Manager shall be designated as the COR they are the subject matter experts at the MTF.

Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime company, their subcontractors and their corporate level employees.

Full-Time Equivalent. The ratio of the required number of hours the contractor personnel should perform in a 12-month period. The hours can be 1880, 1920, 2000 or 2080 as defined in this PWS.

Government Furnished Property. Government Furnished Property that is incidental to the place of performance, when the contract requires contractor personnel to be located on a Government site or installation, and when the property used by the contractor within the location remains accountable to the Government. Items considered to be incidental to the place of performance include, for example, office space, desks, chairs, telephones, computers, and fax machines.

Medical Treatment Facility (MTF). The collective term that refers to the integrated medical, dental, veterinary, and other healthcare services at a specified installation.

National Agency Check with Inquiries (NACI). The basic and minimum investigation required for all contractor personnel performing on this contract. The Tier 1, Public Trust investigation includes a national agency check with written inquiries and searches of records covering specific areas of an individual’s background during the past 5 years (inquiries sent to current and past employers, schools attended, references, and local law enforcement authorities). Coverage includes employment, 5 years; education, 5 years and highest degree verified; residence, 3 years; references; law enforcement, 5 years.

Quality. The degree of adherence to required performance standards and successfully achievement of performance outcomes.

Quality Assurance. The Government’s procedures to verify that services performed by the contractor meet or exceed acceptable standards.

Reporting Period. An interval of time used to assess performance and report metric results on the contract or task order. Standard reporting period is 12 consecutive months, with the exception of first year contract level reports which may have less than 12 months.

Site Visits. After release of a task order proposal request package or for routine site visits after task order award, site visit requests shall be coordinated with the COR and the TOKO no less than ten (10) calendar days prior to the tentative visit. This ensures the Government has adequate time to obtain necessary permissions for base access, check the schedules of functional team members and ensure duty sections are informed and prepared to mitigate any disruption in operations. Only the TOKO has the authority to approve contractor site visits planned for normal business hours at the performance location. For urgent requests to remedy unacceptable performance, the contractor shall work with the TOKO to develop a plan agreeable to all parties.