Getinge IC FY25 SOW.docx

STATEMENT OF WORK

GETINGE INFECTION CONTROL EQUIPMENT MAINTENANCE

MARTINSBURG VA MEDICAL CENTER

MARTINSBURG, WV 25405

TABLE OF CONTENTS

1.2 Communication

1.3 Safety

1.8 Period of Performance

1.9 Place/Hours of Performance

1.1 Holidays

3.1 Mandatory Documents

3.2 Other Requirements

1.0 INTRODUCTION: The Contractor shall provide maintenance support for the VA Medical Center, Martinsburg WV. The services provided will be of nature and scope described in the paragraphs below.

1.1.1 SCOPE OF WORK: The purpose of this requirement is to Perform Preventive Maintenance and Repair on Getinge Sterilizers Model 533 serial number URA051297, Model 733 serial numbers BAA104014, BAA105762, BAA098749. Water Savers serial numbers BAA100591, BA105180 and BAA105179. 91 Series Cart Washers serial numbers WAA074918 and URA012942. 86 Series Washer serial numbers WAA064976, W50029294 and W50019665 and their associated components located at the VA Medical Center, Martinsburg, WV 25405.

1.1.2 NON-PERSONAL SERVICES: This contract is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract's terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.2 COMMUNICATION: The contractor's employee shall be able to read, write, understand and speak English clearly, to effectively communicate with patients and/or other healthcare providers and staff.

1.3 SAFETY: The Contractor shall be responsible for knowing and complying with all installation safety prevention regulations. Such regulations include, but are not limited to, general safety, fire prevention, and waste disposal.

1.4 PERFORMANCE REPORTS: Reports will be provided by the COR to ensure acceptable performance of the contract. Annual reports provided by COR to Contracting Officer after completion of each performance period will be reported to the DOD Contractor Performance Assessment Reporting System (CPARS).

1.5 TECHNICAL REQUIREMENTS: All Contractor employees provided by the Contractor shall meet the qualifications for that specialty and perform essentially the same functions, within the scope acceptable for their professional discipline and standard, as those required by the Department of Veterans Affairs or Government service health care professionals of similar experience and in similar duty assignments.

1.6 PROFESSIONAL QUALIFICATIONS: Personnel shall have current factory training and experience in the servicing of Getinge Infection Control equipment and their associated components that includes maintenance, repair, configuration and software/hardware upgrades.

1.7 SPECIFIC TASK AND RESPONSIBILITIES:

1.7.1 PREVENTIVE MAINTENANCE: The Contractor shall provide Preventive Maintenance Inspections (PMIs) for the Getinge Sterilizers Model 533 serial number URA051297, Model 733 serial numbers BAA104014, BAA105762, BAA098749 Water Savers serial numbers BAA100591, BA105180 and BAA105179. 91 Series Cart Washers serial numbers WAA074918 and URA012942. 86 Series Washer serial numbers WAA064976, W50029294 and W50019665 and their associated components. Preventive Maintenance to be performed quarterly. Washers and sterilizers MAR, JUN, SEP, DEC. Cart washers quarterly JAN, APR, JUL, OCT. Preventive Maintenance to be performed to Getinge procedures and include all labor, travel and parts.

1.7.2 CUSTOMER SUPPORT: The Contractor shall provide

· Priority scheduling for service calls

· Telephone Support

· On-site field service maintenance

· Telephone Response-two hours

· Onsite response-one business day

1.7.3 DIAGNOSTIC AND ISSUE RESOLUTION: The Contractor shall provide diagnostic and resolution services that include the following:

· Diagnosis/root cause analysis

· Defined resolution approach: workaround or fix

· Operator instruction on actions to be taken on the customer's end to correct the problem

· Correction of errors/defects in the programs

· Correction of configuration errors

· Correction of errors in the standard software through the sourcing, testing, and implementation of patches and service packs provided by software providers

· Quality/training initiatives to increase operator knowledge and decrease the number of incidents.

1.7.4 PART REPLACEMENT: All parts, labor, and travel to perform maintenance service and repairs (preventive or corrective) are included in this Maintenance Agreement. Parts requiring replacement to maintain the equipment in accordance with Getinge specifications will be replaced on a new part basis. Notification needs to be given to the COR of any equipment being replaced.

1.8 PERIOD OF PERFORMANCE: 01OCT2024 TO 30SEP2029

1.9 PLACE/HOURS OF PERFORMANCE/NORMAL BUSINESS HOURS: The place of performance is the Surgery, Cardiology and Imaging Departments located at VA Medical Center, 510 Butler Ave, Martinsburg, WV 25405. Contract providers shall perform repair services Monday through Friday, between 8:00 AM and 4:30 PM EST, excluding holidays.

1.10 HOLIDAYS: The following legal holidays are observed by Martinsburg VA Medical Center:

New Year's Day Martin Luther King's Birthday President's Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas Day

NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above.

1.11.1 SERVICE REPORTS: A copy of the service report, complete with test data, will be furnished to the COR within 5 working days after completion of a PMI or Corrective Maintenance.

1.12 CONTRACTOR PROVIDED SERVICES:

1.12.1 The Contractor shall furnish all personnel, equipment and services to comply with the requirements of this contract. The Contractor will report to Biomed to be escorted to the equipment. The Contractor will converse with Biomed prior to exiting the building. He/she will provide an update of the equipment status and what work was performed.

1.12.2 POINT OF CONTACT: Upon award, the Contractor shall designate, in writing„ and provide to the COR and Contracting Officer, the name and telephone number of the point of contact for all actions on this requirement.

2.0 DEFINITIONS/ACRONYMS:

· CONTRACTING OFFICER (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on contracts.

· CONTRACTING OFFICER'S REPRESENTATIVE (COR): A Government employee, appointed in writing and within the limits of authority as delegated by the contracting officer, authorized to act as his representative in monitoring a contract.

· QUALITY ASSESSMENT AND IMPROVEMENT (QA&I): An ongoing program designed to objectively and systematically monitor and evaluate the quality and appropriateness of patient care, to pursue opportunities to improve patient care, and to resolve identified problems

· QUALITY CONTROL: Those actions taken by the Contractor to control and ensure that performance of duties meet the requirements of the contract.

3.0 APPLICABLE TECHNICAL ORDERS, MANUALS, REGULATIONS, DIRECTIVES AND FORMS: All applicable directives and publications (advisory or mandatory), and supplements or amendments to these directives and publications will be current when furnished to the contractor. Directives will be available to contractor upon request.

3.1 The Contractor is required to follow all mandatory documents to the extent they apply to this contract. Any such changes to mandatory publications that cause a change in the scope of performance will not be implemented by the contractor until the Contracting Officer issues a modification in writing.

3.2 All Test Equipment utilized must meet NIST and ISO 9001 standards. Technicians must provide proof of calibration of instrumentation upon before or upon arrival. All invoices must contain the model, serial number and calibration date/due of test equipment utilized. The C&A Requirements do not apply and that a Security Accreditation Package is not required.