Genesys Cloud CX - Sources Sought-1.pdf
PDF 162 KB Posted
- Solicitation number
- 5501020EQ07853
- Issued by
-
Small Business Administration
About this file
This is a Sources Sought notice from the Small Business Administration (SBA) Office of Capital Access seeking information from 8(a) certified small businesses capable of providing Genesys Cloud CX licensing, professional services, and support. The requirement involves maintaining the SBA's existing Genesys Cloud CX SaaS system, including software, programming, engineering, and remote support for telecommunication activities.
The opportunity uses NAICS code 517121 (Telecommunications Resellers) and Product Service Code DG01 (IT and Telecom - Network Support Services). Interested vendors must be certified Genesys Business Partners authorized to perform enterprise-level work and maintain the SBA's FedRAMP Genesys instance. Required response information includes the contractor's UEI number, socio-economic status, 8(a) certification details, core business description, and Genesys-specific capabilities. No solicitation is being issued at this time, and responses should be directed to Pedro Arritola-Vazquez, Contracting Officer at the SBA.
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Other files
| File | Type | Posted |
|---|---|---|
| Draft-SOW-Genesys Maintenance and Support 2025 v 1.0.pdf |
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SOURCES SOUGHT - SBA - Office of Capital Access (OCA), Genesys Cloud CX (SaaS)
The U.S. Small Business Administration, Office of Disaster Assistance, has a requirement for Licensing, Professional Services and Support on all existing Genesys Cloud CX and support will allow the SBA OCA to maintain the highest level of continuous operation of the Genesys Cloud CX SaaS system. The requirements will include all software, programming, engineering, and support remotely to ensure all telecommunication activities meet the agencies needs and are in accordance with the agency’s specifications. See attached Draft SOW for a description of the requirement.
The anticipated NAICS code for this requirement is 517121 Telecommunications Resellers (Interested vendors are encouraged to propose a different NAICS code if it is more appropriate for this requirement).
The anticipated Product Service Code is DG01 - It and Telecom - Network Support Services
Market Research: The purpose of this notice is to perform market research to determine if there are 8a Certified small businesses that are capable of providing Genesys Cloud CX and support.
Response Requested: The SBA is seeking responses from certified 8a small business vendors.
Vendors must be a certified Genesys Business Partner authorized by Genesys to perform work at the large business enterprise solution.
Contractor’s response shall include the following information:
1. The full name of Contractor, Contractor’s Unique Entity Identifier (UEI) number, address, point-of-contact with email address and telephone number.
2. Contractor’s socio-economic status for the related NAICS code of 517121 for which Contractor must be registered in the System for Award Management (SAM);
3. SBA 8a Certification details: Case #, Entrance date and Exit Date.
4. A description of Contractor’s core business, including its core competencies and services it currently provides.
5. A description of Contractor’s expertise, abilities, and approach as it relates to Genesys
Cloud CX.
6. Contractors shall address if they are currently established as a Genesys Business Partner, authorized by Genesys to support and maintain the SBA’s FEDRAMP Genesys Instance.
General/Related Information: A solicitation is not being issued at this time, and this notice shall not be construed as a commitment of any nature by the Government. No contract will be awarded as a result of this Sources Sought Notice. A request for solicitation documents will not receive a response. All costs associated with providing information as requested by this Sources Sought Notice shall be the responsibility of the Contractor. This Notice does not restrict the Government in any way to a particular acquisition approach.
SBA Point of Contact: Pedro Arritola-Vazquez, Contracting Officer, pedro.arritola-vazquez@sba.gov.
mailto:pedro.arritola-vazquez@sba.gov mailto:pedro.arritola-vazquez@sba.gov
File details come from the government source that posted it. Updated .