Geilenkirchen Test Examier PWS_draft.pdf

CUI

PERFORMANCE WORK STATEMENT (PWS)

NON-PERSONAL SERVICES CONTRACT FOR TEST EXAMINER

GEILENKIRCHEN NATO AIR BASE, GERMANY

25 SEPTEMBER 2025

1. DESCRIPTION OF SERVICES. Non-personal services in support of U.S. Air Force voluntary off-duty education program to include Air University (AU) testing programs, Federal Aviation Administration (FAA), if applicable, Airman Knowledge Test (AKT), Career Development Courses (CDC), Air Force Classification Test (AFCT), Air Force Officer Qualification Test (AFOQT), Defense Language Proficiency Testing (DLPT), and Oral Proficiency Interview (OPI), and any other military testing, as needed.

2. QUALIFICATIONS. Applicants must have at least an associate degree from a college or university accredited by an organization approved by the U.S. Department of Education. Applicants must have computer proficiency with direct or transferable experience to administer computer-based testing, collect/analyze data, maintain security of soft/hard copy test materials, assist students with selection of education degree requirements, complete computer/workstation updates, generate reports, create/update soft/hard copy newsletters, and execute Microsoft Office Programs. Excellent customer service skills and verbal communication skills are essential. Contractor Personnel must be able to qualify for a secret clearance (required for EPME). Resumes and transcripts shall be submitted with proposal packages to the contracting office.

3. WORK HOURS/DAYS. This is a part-time contract position. Required work week will be 20-24 hours. Scheduled hours of operation of the Education Office are normally Monday through Thursday, 0800-1700 and Friday 0800-1430 (local time), but may include weekends, NATO holidays and U.S. Federal holidays. Services performed during these hours are based on the Education Center operating hours and the Geilenkirchen Commander’s requirements.

Testing sessions are offered Tuesday, Wednesday and /or Thursday at 0900 and/or 1300. The Contractor must report to work at 0800 to prepare for daily testing sessions. Test examiner shall remain at work until all administrative tasks are completed, not limited to the following:

uploading tests to AU, updating associated databases, unlocking test sessions, completing test inventory, securing all testable materials and securing the test facility. Depending on need, test sessions can be decreased or increased as required with final determination made by the assigned Education Services Specialist (ESS). If a temporary alternate work schedule is necessary, the ESS shall notify the Contractor of the change no later than five working days prior to the proposed change; the Contractor shall respond within two working days of acceptance or request a modification to the proposed schedule.

Hours not worked in any given week are forfeited, but at ESS’s discretion, these hours may be made up by incorporating forfeited hours into a temporary alternate work schedule. The government reserves the right of decreasing or increasing the total annual hours, as needed, based upon mission, or budgetary changes. The contract has a base year and four optional years.

The Contractor is not required to perform services on Federal Holidays or on USAFE Family days.

New Year’s Day – 1 January Martin Luther King’s Birthday – Third Monday in January President’s Day – Third Monday in February Memorial Day – Last Monday in May Juneteenth – 19 June Independence Day – 4 July Labor Day – First Monday in September Columbus Day – Second Monday in October Veteran’s Day – 11 November Thanksgiving Day – Fourth Thursday in November Christmas Day – 25 December

If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

3.1. Contractor shall notify the ESS at least two weeks in advance for any planned absence(s).

Approval is determined based on staff availability. In the event the absence is greater than seven calendar days, the contract shall provide a suitable substitute of equal qualifications.

Replacements are required to meet the minimum qualifications for this contract, including access and background checks. The Contractor is responsible for ensuring all replacements are fully trained in all required areas indicated in this PWS.

4. GUIDELINES. All tasks shall be accomplished in accordance with Department of the Air Force Instruction (DAFI) 36-2670, Total Force Development, Air Force Manual (AFMAN) 36- 2664, Personnel Assessment Program, and all other pertinent AF and local command policies.

Training requirements must be successfully completed within 30 business days upon the award date of contract and the ESS must be notified at 31 days of the awarded contract.

Once the Contractor has completed all required Education Center training requirements and AF computer-based training, the Contractor can begin providing services to the government.

All tasks shall be accomplished in accordance with appropriate local command policies and publications. Contractor shall maintain completion certificates for each area of responsibility and update training per requirements of the programs, AF, and ESS. The contractor shall participate in OCONUS/CONUS training as it becomes available, and at the request of the ESS. The Contractor will attend training when required by the ESS. Training requirements shall be met prior to the start of services to the government.

5. BASE NETWORK ACCESS. Access to military base network and email accounts are required for performance of duties. The Contractor shall initiate the necessary security clearance paperwork for the background check. Contractor personnel must have, or be qualified to obtain, a favorable National Agency Clearance (NAC) in order to obtain a Common Access Card (CAC) and Local Area Network (LAN) access. Contractor shall be responsible for cost associated with the background investigation required to initiate the secret clearance process.

6. SECURITY REQUIREMENTS.

a. For Official Use Only (FOUO). The Contractor shall comply with DoD 5400-7-R, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

b. Reporting requirements. Contractor personnel shall report to the ESS, authorized designee or security police any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel or resources.

c. Physical security. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

1. Contractor shall follow security procedures to ensure the protection of student Personal Identifiable Information (PII) and is FOUO.

2. All testing materials are kept secure at all times to include, but not limited to, compact disks, computers, testing facilities/rooms, soft/hardcopy testable materials.

d. Key Control. (IF APPLICABLE). The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized people. The Contractor shall not duplicate any keys issued by the government, keep on person, or take from the testing facility/education center at any time.

1. The Contractor shall immediately report to the ESS or authorized designee any occurrences of lost key(s).

2. In the event the Contractor loses key(s), the government reserves the right to replace the lock(s) and/or key(s) at the Contractor’s expense.

e. Lock combinations. (IF APPLICABLE). The Contractor shall control access to all government provided lock combinations safes to preclude unauthorized entry. The Contractor is not authorized to record lock combinations. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded.

f. Pass and Identification Items. Contractor ensures pass and items required for contract performance are obtained for employee and non-government owned vehicles, as needed.

7. SPECIAL REQUIREMENTS.

a. If the Contractor is absent from work or will be arriving late, the Contractor must contact ESS via phone (verbal), text, or electronic messages with a notification.

1. The Contractor must have a trained substitute in place during leave that meets the same educational and experience requirements as the Contractor for the duration of the Contractor’s leave time. This request must be made at ten working days prior to leave approval.

2. Contractor must inform the ESS of anticipated absence from a scheduled unit at least 20 workdays prior, except in emergency situations.

3. The Contractor will be present and maintain a professional image with the public, this includes (but not limited to), dress and appearance, language, and orderly workspace with clients, and education staff members, and at the request of the ESS.

4. Participate in maintaining the cleanliness of the commonly used area(s):

breakroom and its contents, storage areas, lobby/customer service area, administration room, workspace, and classrooms. Contractor will not eat in the testing room during testing session(s) and while students are present.

5. Contract personnel must remain physically present during the entire test session unless relieved by an appropriate government authority.

8. MATERIALS AND EQUIPMENT. The government will provide all equipment and supplies necessary to perform IAW with PWS. The government will pay for all telecom services related to this PWS. The Government will provide all computers, peripheral and multimedia equipment necessary to facilitate required testing. All equipment will be accounted for daily when equipment is not in use. Contractor will be required to account for and secure all the equipment and will be held accountable if it is lost or damaged outside of normal daily use.

9. TEST EXAMINER SPECIFIC TASKS. Test examiner is responsible for administering the following categories of tests to eligible military, civilian personnel and their dependents as authorized by the Defense Activity for Non-traditional Education Support (DANTES), Air University (AU), Air Education and Training Command (AETC) and local regulations (NOTE:

additional test programs may be added as needed).

a. Serves as test examiner to eligible military and civilian personnel (as authorized) to proctor AU, AETC, Career Development Course, and language exams.

b. Schedule all exams in the Air Force Automated Education Management System

(AFAEMS).

c. Follows all aspects of the current AU Test Control Facility Guide and ensures office staff is provided with the current guidance.

d. Required to follow all testing administration, security, and reporting requirements as outlined by the appropriate testing program. Maintain testing facility security and cleanliness in accordance with established SOP and specific testing program guidance, and will post hours of testing clearly on testing office door.

e. Notify the ESS of any changes to the testing dates and times.

f. Responsible for completion of, and maintaining all training to conduct all range of required testing programs, and obligated to follow all testing administration, and security requirements.

g. Must report any test compromise immediately, and perform tracking/reporting requirements as outlined by the appropriate testing program guidelines and Standard Operating Procedures (SOP).

h. Update and maintain SOPs, and provide the ESS with updated information on SOPs and any programs.

i. Ensure commercial internet is functional prior to testing sessions.

j. Create an account on AU Student Information System (AUSIS) to access exams.

l. Maintain testing facility IAW established program guidelines.