GCTC PWS_20240315.pdf

Defensive Cyber Operations

(DCO)

Technology Applications Office

(TAO)

Performance Work Statement (PWS) For

Global Command Terrestrial Communications

(GCTC) IV

POP Extension 15 March 2024

(Modification date of 27 March 2024)

Table of Contents

1. OBJECTIVE: ...................................................................................................................... …4

2. BACKGROUND:

3. SCOPE:

4. APPLICABLE DOCUMENTS:

5. REQUIREMENTS:

5.1 Task 1 – Program Management Support

5.2 Task 2 – System Engineering Support

5.3 Task 3 – Hardware/Software/Technical Installation and Support

5.4 Task 4 - Local Distribution

5.5 Task 5 – Infrastructure Upgrade

5.6 Task 6 – Information Technology (IT) System Engineering and Implementation

5.7 Task 7 – Operation and Maintenance (O&M) Support

6. DELIVERABLES AND DELIVERY SCHEDULE:

6.1 Quality Assurance

6.2 Deliverable Table

7. GOVERNMENT- FURNISHED EQUIPMENT AND INFORMATION: .............................. …..27

8. PLACE OF PERFORMANCE:

9. PERIOD OF PERFORMANCE:

10. SECURITY:

11. OTHER PERTIENT INFORMATION OR SPECIAL CONSIDERATIONS

11.1 Information Disclosure

11.2 Data Requirements

11.3 Inspection and Acceptance Criteria

11.4 Contractor Personnel

11.5 Reduction in Contractor Personnel

11.6 Mandatory Compliance Training

11.7 Personnel Security Requirements

11.8 Security Clearance/ IA / IAT/Certification Requirements

11.9 Contractor Personnel Management

11.10 Tour of Duty / Hours of Work

11.11 Contractor Travel

11.12 Accounting for Personnel

11.13 Risk Assessment and Mitigation

11.14 Equipment Warranties

11.15 Item Unique Identification (IUID)

11.16 Force Protection

11.17 Physical Security and Force Protection Plan

11.18 Vehicle and Equipment Operations

11.19 Insurance

11.20 Medical and Dental

11.21 Health and Life Insurance

11.22 Safety and Environmental Compliance

11.23 System Safety and Health Hazards

11.24 Accident Reporting

1.1 Smoking

11.26 Hazardous Materials

11.27 Pollution Prevention Program

11.28 Fire Protection

11.29 Out Processing Procedures

11.30 Central Processing and Departure Point, CONUS Replacement Center (CRC)

11.31 Standard Identification Cards

11.32 Clothing and Equipment Issues

11.33 Legal Assistance

11.34 Weapon

11.35 Passport, Visa and Customs

11.36 Reception, Staging, Onward Movement and Integration

11.37 Living Under Field Condition

11.38 Morale, Welfare and Recreation

11.39 Evacuation in Event of Hostilities

11.40 Status of Forces Agreement (SOFA)

11.41 Next of Kin Notification

11.42 Return Procedures

11.43 Offenses Outside the U.S

11.44 Supplemental Compensation/

11.46 Contractor Support for Deployed Contingency,

11.47 Organizational Conflicts of Interest (OCI)

11.48 Contractor Support Access to Proprietary and Trade Secrets Information

11.49 Contractor Manpower Reporting (CMR)

11.50 Transition

11.51 Special Contract requirements………………………………………………………….. ……52

(a) Definitions………………………………………………………………………………………..52

(b) Compliance with the Law………………………………………………………………………53

(c) Sexual Assult / Sexual Harassment and Awareness Policy………………………………..54

(d) CRC Processing and Departure Points………………………………………………………54

(e) MEDICAL………………………………………………………………………………………..55

(f) SubContracts……………………………………………………………………………………55

(g) Specialized GCTC Personnel…………………………………………………………………55

1. OBJECTIVE: The objective of this acquisition is to provide Technology Applications Office (TAO) Global Command Terrestrial Communications IV (GCTC IV POP extension) engineering and network communications system support services in support of mission partner requirements at worldwide locations. These services include program management, system engineering support, hardware/ software installation support, local distribution, infrastructure upgrade, Information Technology system engineering and implementation and operations maintenance support.

2. BACKGROUND: Defensive Cyber Operations (DCO), Technology Applications Office (TAO) is responsible for the acquisition, installation, and support of worldwide telecommunications systems and interoperable operations centers under the Global Command and Terrestrial Communications Contract (GCTC), which has been in service well prior to 2015. These systems include satellite and telecommunications equipment used by Military Departments (MILDEPs) and special users in the transmission of data, voice, and visual information throughout the world.

At the present time, the DCO / TAO (through GCTC) is responsible for such products as Defense Satellite Communications System (DSCS) control, DSCS strategic terminals and follow-on Gap Filler/new technology Satellite Communications (SATCOM) systems in all stages of development, production, deployment, and fielding, as well as integration and fielding of state-of-the-art operations and telecommunications centers. TAO assumed operational and administrative control over the GCTC Contract and personnel in 2019. While PL DWTS had decades of experience in operation center upgrades, and expertise in technical disciplines including voice, video, data, long-haul communications, telephone switching, software intelligence, audio-visual distribution, and briefing display systems, these capabilities were transferred to TAO upon the assumption of GCTC and personnel. TAO has committed to continue to maintain and support the GCTC contract. In addition, now DCO / TAO (Via GCTC) provides technical expertise to the Department of State (DOS), Department of Homeland Security (DHS), and other Government agencies to support telecommunications capabilities on a global basis. This Performance Work Statement (PWS) covers interfaces/integration to any Government systems that interact with DCO / TAO systems including interfaces/integration required with international partners.

3. SCOPE: This Performance Work Statement (PWS) defines the effort required to support a TAO customer information network communications system in several theater areas of operations supporting US military forces. The network support shall consist of (but is not limited to) point-to-point radio links, satellite communications (Continental United States (CONUS) and Outside the Continental United States (OCONUS)), and landlines providing connectivity across multiple theaters and reach-back to national headquarters. The network capability must be able to rapidly adapt to changing demands (the right information); where needed (the right place); and when needed (the right time), protected from interception and exploitation and presented in an actionable format. For this critical requirement the Contractor must have a broad and definite understanding of telecommunications such as transmission media, and the full range of voice, data and visual communications systems and infrastructure to include switching equipment, modems and ancillary systems, network communication system support to include satellite ground stations (CONUS/OCONUS), core networks, voice and Voice-over Internet Protocol (VoIP) and data including graphics, video and multimedia, as well as administrative support. The information network capability communications system must be of acceptable scale, capacity, reach, and reliability to support evolving operational and training missions. The information network communications system requires support in the following areas to ensure 100% mission readiness: Project management, engineering support, installation support, hardware/software local distribution, infrastructure upgrade, Information Technology (IT) system engineering and implementation, operations and maintenance support, to include telecommunications engineering, training support, information systems operations, information systems development and modernization and Integrated Logistics Support (ILS). This intense information network communications system supports the customer’s dynamic mission requirements throughout diverse worldwide locations.

Contractor personnel shall possess acceptable experience and knowledge to successfully perform all PWS requirements in accordance with the Labor Category description and skill level requirements in Attachment (AA).

The Contractor shall be prepared to provide support for unanticipated surge support requirements (OCONUS) for all identified tasks within the resulting contract Task Order.

The Contractor shall be responsible for responding to all surges or spikes in demand; for example: mobilization, wartime, natural disaster, humanitarian assistance support, or other real-world contingencies and respond with required resources to meet the time frames of surge/contingency requirements during the course of performance identified in this PWS. It is possible that the anticipated effort could potentially expand by as much as 25% (or more) depending on mission requirements; this surge may support an increase in supported hours and personnel. Contractors are requested to utilize a 25% surge figure as a baseline in developing proposed pricing for this task to ensure an adequate level of support is maintained. Due to the complexity of the current environment and missions, technical support services require agility and diversity to support evolving missions and requirements.

The contractor will also be responsible for the maintenance and operations of existing (and any new) tactical 2.4M (1) and 4M (4) Airbus terminals OCONUS. The actual number of Airbus terminals will be determined at a later date however, at this time no more than four (4) terminals are anticipated.

Additionally, the Contractor shall be made aware that due to the customers’ dynamic role in real-world situations, mission/requirements may end suddenly at the direction of the commander, which may require a rapid reduction (or rapid build-up) in personnel and equipment at any location in the SOCOM AORs (as much as a 25% build up at any one time). It is also possible for an increase of personnel and equipment at another location or a complete removal of those requirements from the CONUS / OCONUS area.

Retrograded Government furnished equipment will be turned over to the Government at the end of the mission. There is no anticipated Contractor Furnished Equipment.

4. APPLICABLE DOCUMENTS: Joint Travel Federal Regulation (JTFR) DODD 5154.29, Army Regulation 700-127 Integrated Logistics Support

5. REQUIREMENTS:

a. General Overview: A TAO/GCTC customer requires IT support services including, but not limited to Local Area Networks (LAN), microcomputer repair, systems support/management, information systems operations, information systems development and modernization and telecommunications support. These requirements are due to continuous mission requirements in support of a customer in CONUS and OCONUS on a world-wide basis.

b. TAO / DCO requires the following support services to support this mission partner’s special mission and requirements. The Contractor shall also provide the technical expertise, personnel, configuration management, and materials required for each task.

Task 1 – Program Management Support

Task 2 – System Engineering Support

Task 3 – Hardware/Software Furnishing/Technical Installation & Support

Task 4 – Local Distribution

Task 5 – Infrastructure Upgrade

Task 6 – Information Technology (IT) System Engineering and Implementation

Task 7 – Operation and Maintenance (O&M) Support

5.1 Task 1 – Program Management Support

5.1.1 Subtask 1 – Systems Analysis

a. The Contractor shall provide technical and engineering support in the development of all forms of information network communications system and wide and local area networks. The Contractor shall review designs, plans and reports; assess the impact of recommended changes on systems development; and perform other tasks required to support the total mission and communications requirements of the customer. The Government will retain all technical and data rights of all development conducted by the Contractor. The Contractor shall have a thorough knowledge of the existing space and terrestrial communications systems, networks, operations; be capable of providing system engineering, components, and subsystems; and the interoperability of proposed systems to existing networks. The Contractor shall develop and perform modeling and simulations to verify potential designs, determine performance characteristics, and provide operator training.

b. The Contractor shall create and revise engineering documents, provide Configuration

Management and Control, maintenance and service manuals, procedural and operator manuals, and other engineering related manuals, policies, procedures, guides, and reference material to include computer aided design, drawings, and associated parts lists (Configuration Management Report; CDRL Y001).

c. The Contractor shall support all software development processes required for the creation and/or maintenance of all network communications systems. This shall include the activities of the system developer and/or supporting the Government in the role of Independent Verification and Validation (IV&V). This shall include all phases of software development, to include, but not limited to, software design, coding and testing, OS installation and configuration, database installation and configuration and all engineering disciplines required to ensure that the systems meet their stated requirement.

d. The Contractor shall conduct research of system requirements; participate in analyses, studies, exercises, tests, evaluations, and demonstrations to ensure the customer requirements are accomplished. Test data will be analyzed, and reports prepared for the Government (Test Plans; CDRL L001).

5.1.2 Subtask 2 – Life Cycle Management Support

a. The Contractor shall provide support to the Government to include providing assistance for life cycle cost analyses, plans, programs, monthly financial (forecasting) reports and monthly invoice review.

b. The Contractor shall coordinate technical documents; requirements, training equipment, and documentation with the Government program support office, and present its findings and reports in accordance with this PWS (Task Execution Plan / Mobilization Plan; CDRL P001).

c. The Contractor shall support the Government program support office in meetings with the customer base and assist with developing user-specific reports and briefings (Monthly Status Report (MSR); CDRL B001).

d. The Contractor shall develop and maintain a Project Management Plan (PMP) to support a GCTC customer’s information network communications system in a theater area of operations that addresses the following (Project Management Plan; CDRL G001).

1. Contractor’s program management structure and the tools to be used for management, such as oversight and management of system production, including but not limited to: system integration, systems engineering and analysis, operations, maintenance, equipment and system installation, material procurement, facility and site preparation, outside plant trenching, software support, program management, logistics, technical field assistance, test and evaluation, modeling and simulation, information operations and assurance support, training, depot support at vendor and regional levels, managing critical issues, controlling cost/price and schedule, report preparation, maintenance of records (Project Management Plan; CDRL G001 and Site Preparation Plan;

CDRL M001, Test and Evaluation Report; CDRL AD01).

2. Management of all performance, cost, schedule, and data delivery requirements. Address project management efforts within the plan, including how Sub-Contractors will interface with this project supporting the information network communications system and how the Contractor shall manage the Sub-Contractors, an organizational chart identifying the names of personnel and their expertise, including Sub-Contractors and their involvement in supporting the requirements, and submitting the draft PMP to the Government in electronic format using Microsoft Word. Submit the final PMP after addressing Government’s comments and concerns. Revise the PMP if the PWS is changed, as required to correspond with necessary changes in the program execution, or as directed by the Government (Project Management Plan; CDRL G001).

5.1.3 Subtask 3 – Communications Management

The Contractor shall provide support to the customer on information network communications systems, telecommunications decisions, implementing world-wide architectures and standards, managing overall voice, data and visual communications assets (e.g., processing infrastructure, applications and system software, communications networks, IT support resources) and provide recommendations as to how communications solutions may be best provided (Technical Acceptance Recommendation (TAR); CDRL N001).

5.1.4 Subtask 4 – Technical Planning

The Contractor shall provide methodologies to successfully design, develop, integrate and/or migrate Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance (C5ISR) systems, applications, databases and/or infrastructures. This shall include requirements analysis, definition, and preparation of resulting documentation (Task Execution Plan/ Mobilization Plan; CDRL P001).

5.1.5 Subtask 5 – Monitoring and Control

The Government will monitor the Contractor’s performance under this task order in accordance with the Quality Assurance Surveillance Plan. This includes the uses of periodic status reviews, formal and informal reviews, and metrics analysis to determine the health of the program. (Quality Assurance Plan; CDRL H001).

a. Monthly Status Reports. The Contractor shall submit Monthly Status Reports (MSR) that include financial, performance and schedule status including proposed changes to the schedule as detailed in the Master Project Schedule, technical accomplishments, issues and risks, and planned activities for the next reporting period. Any issues requiring Government response or action shall be identified to the Government immediately and status captured in monthly reports (Monthly Status Report (MSR); CDRL B001, Status Reports and Meeting Minutes; CDRL E001).

b. Status Meetings. The Contracting Officer or COR may conduct a status meeting, as required, for each task. Specific dates, locations, agenda, and attendance requirements will be specified by the appropriate Government representative, at least two (2) calendar days prior to the meeting. The Contractor will provide meeting minutes within two (2) days after the meeting (Status Reports and Meeting Minutes;

CDRL E001).

c. The Contractor shall submit Contract Progress/Project Reports (Monthly) in accordance with the attached Contract Data Requirement List (CDRLs). These reports convey the status of all projects as well as cumulative contract performance. For each task, indicate and discuss (Monthly Status Report; CDRL B001, Contract Progress Reports; CDRL I001).

Significant accomplishments and issues during the reporting period Projected activities for the following and subsequent periods Sub-Contractor performance, as applicable Any meetings held with Government representatives, as applicable

d. Cost Report. Contractor shall provide Government with a cumulative cost report at the end of the month but NLT 5 working days after the end of the month (Cost Report;

CDRL A001). Indicate the following for any formal meetings that occurred with Government representatives during the reporting period (Performance and Cost Report; CDRL A001).

Total dollars awarded to date Total dollars invoiced to date, by fiscal year and since contract award. These figures shall be further broken out by dollars and percentage of time and materials invoices vs. fixed price invoices

Small Business Participation Report. Quarterly but can be requested by the PCO or COR at any time (if applicable).

e. Contract Discrepancy Report (CDR). If any aspect of performance is not in conformity with the requirements of this task order, the Government will have the right to issue to the Contractor a Contract Discrepancy Report. The Contractor shall explain in writing why performance was not in conformity with the requirements of this task order, how performance will be returned to conformity, and how recurrence of the problem will be prevented in the future. The Contractor shall complete and return the CDR to the KO (VIA the COR/GTL) NLT five (5) working days after receipt.

f. Risk Management. The Contractor will submit a draft Risk Management Plan for the contract within 20 days after task order award and 20 days after exercise of any option year. Final plan will be submitted 15 days after award and a revised version if necessary 30 days after option year renewal. Additionally, a new Risk Management Plan will be submitted within 15 working days after the start of a project or task under this contract (Risk Management Plan; CDRL Z001).

5.1.6 Subtask 6 – Correspondence. The Contractor program manager shall ensure that all deliverables are provided by the specified time within the CDRLS.

5.2 Task 2 – System Engineering Support

5.2.1 Subtask 1 – Technical Support and Development

a. The Contractor shall provide engineering and program support to information network communications system during all phases of system design, development, test, and evaluation of customer assigned projects and systems (System Functional Requirements Document (SFRD); CDRL O001, Test and Evaluation Report CDRL

AD01).

b. The Contractor shall provide support to the Government in the areas of system performance and comprehensive schedules to include automated project management systems (Engineering and Installation Plan; (EIP) CDRL Q001).

c. The Contractor shall also investigate emerging technologies and provide recommendations on their applicability to the Government customer’s information network communications systems. This is not research and development, rather, this is normal IT upgrading and migration to recommend installation of new industry innovations and integration of new technology. The Contractor is expected to consider findings of Government systems and security agencies in making these recommendations (Engineering and Installation Plan; (EIP) CDRL Q001).

5.2.2 Subtask 2 – Systems Engineering

The Contractor shall provide multi-platform integration capabilities. The Contractor shall develop the best technical approach to the full range of voice, data and visual telecommunications systems problems, review designs, plans and reports; assess the impact of recommended changes on systems development; and perform other tasks required to support the total mission and communications needs of the customer. (Test Plans; CDRL L001).

a. The Contractor shall provide systems engineering services and technical support to include satisfying surge requirements, focused on providing full up, operational information systems integrated with the full command and control architecture for systems mentioned in this PWS. (System Functional Requirements Document

(SFRD); CDRL O001).

b. Contractor personnel must have a thorough knowledge of the existing communications systems operations and infrastructure.

c. The Contractor must be capable of providing system engineering, components, and subsystems; and ensure the interoperability of proposed systems to existing networks and systems (System Functional Requirements Document; (SFRD) CDRL O001).

d. The Contractor shall develop test plans, conduct system reviews, and test software and hardware residing in various telecommunications and IT systems (Test Plans;

CDRL L001).

5.2.3 Subtask 3 – Configuration Management / Product Assurance Support

The Contractor shall be required to perform analyses, evaluations, tests, reviews, studies, etc., as necessary to document and assist in all efforts associated with engineering/configuration support and documentation (Configuration Management Report; CDRL Y001, Engineering and Installation Plan; (EIP) CDRL Q001, Test Plans;

CDRL L001).

a. This support may include preparing, reviewing, and/or updating the Prime Item Specification, performing Producibility Engineering and Planning (PEP) and Pre- Production Readiness Production evaluations, and evaluating material change suggestions and other scientific and technical reports as required by the Government (Configuration Management Report; CDRL Y001).

b. The Contractor shall provide Computer-Aided Design (CAD) capabilities comprising scanning, plotting, managing, and storing of drawings in digital or analog format (Configuration Management Report; CDRL Y001).

c. The Contractor shall provide and manage the baseline configuration of the systems, subsystems and items acquired under this PWS as specified in the Order. Such support includes (Configuration Management Report; CDRL Y001).

Collection, review, tracking and archiving of Configuration Control Documents Development of automated databases to track hierarchical components Maintenance of Product Data Support to Configuration Control Boards Performance of Functional Configuration Audits and Physical Configuration Audits As-built and Plant-in-Place Drawings

5.2.4 Subtask 4 – System Design and Development

The Contractor shall be required to prepare selected portions, review, and / or update system and technical engineering documentation required by the customer in the acquisition and support of telecommunications and IT systems and interfaces to external systems at various locations and perform legacy system upgrades involving emerging architectures to enhance performance of systems (Engineering and Installation Plan (EIP); CDRL Q001, Test Plans; CDRL L001).

5.2.5 Subtask 5 – Test Support

The Contractor shall provide test support necessary to ensure that the customer is able to execute equipment and in-house test programs efficiently, effectively, and within established schedule guidelines. The Contractor shall assist the Government design, plan, and manage test programs that minimize overall programmatic risk thereby increasing the likelihood of efficient cost-effective initial fielding and lifecycle support of equipment (Test Plans; CDRL L001, Test Verification Reports; CDRL AC01, Testing Artifacts CDRL AC01).

5.3 Task 3 – Hardware/Software/Technical Installation and Support

5.3.1 Subtask 1. The Contractor shall provide assessments and recommendations for the selection of communication equipment to satisfy the TAO/MED customer mission.

a. The Contractor shall provide support to all automation equipment: approximately 1000 desktops, 1000 laptops, 200 printers, 1000 monitors, 66 switches/routers, up to 25 full VTC equipment suites, 15 crypto devices, 254 external hard drives, 52 storage arrays, 127 switch boxes, 198 Distributed Common Ground System-Army (DCGS-A) workstations, plotters, faxes, blackberries, and Secure Internet Protocol Router Network (SIPRNET) / Joint Worldwide Intelligence Communications System (JWICS) Internet Protocol (IP) phone services, numerous servers across as many as six (6) different networks (SIPRNET, Non-classified Internet Protocol (IP) Router Network (NIPRNET), JWICS, National Security Agency (NSA), Combined Enterprise Regional Information Exchange System (CENTRIXS)CENTRIX, and SOCOM.MIL), and support for over 25 (25) CineMassive / CineNet visual information display systems (VIDS) with embedded VTC suites, spread throughout the mission partner’s Area(s) of Responsibility (AOR).

b. The Contractor shall analyze site communications requirements and recommend the necessary complements of equipment to satisfy these requirements. These analyses should consider site missions and equipment capabilities to achieve an optimum utilization of ground equipment and satellite resources (Site Survey Report (SSR) and Project Concurrence Memorandum; (PCM) (CDRL R001).

c. The Contractor shall support the installation of these information network communications systems. To accomplish this, the Contractor shall perform site surveys and prepare Facility Design Criteria (FDC), Interface Control Documents (ICDs), test plans and other documents as required by the Government (Facility Design Criteria (FDC); CDRL J001) and (Interface Control Documents; CDRL K001).

d. The Contractor shall support the integration and interface of their network infrastructure into the Battle Command Transformation architecture.

e. The Contractor shall assist the Government with engineering, installation, integrating, testing, operating, and maintaining the information network communications systems.

This includes digitization, Electronic Warfare (EW) and new equipment development

(Test Plans; CDRL L001, Site Preparation Plan; CDRL M001, Technical Acceptance Recommendation (TAR); CDRL N001, System Functional Requirements Document;

CDRL O001, Engineering and Installation Plan; CDRL F001, and Configuration Management Report; CDRL Y001).

f. The Contractor shall support the Government to include modeling and simulation, use of the Global Information Center (GIC), and potentially test facilities at other locations.

5.3.2 Subtask 2. The Contractor shall conduct site surveys at sites proposed by the Government to ensure that information network communications systems operate properly. The Contractor is responsible for assuring equipment accessibility and an acceptable environment, as well as ensuring that installed equipment does not interfere with local facilities. The Contractor, in coordination with the Contracting Officer Representative (COR), and when directed by the Contracting Officer / COR, shall provide equipment, supplies, personnel, administration and management required for site preparation of required facilities. The Contractor shall provide site-specific construction equipment (if required and coordinated) until Government furnished equipment, if able, can be provided (Site Preparation; CDRL M001 Site Survey Report and Project Concurrence Memorandum; CDRL R001).

5.3.3 Subtask 3. The Contractor shall develop the site preparation plan required to ready a new or existing site to accept new equipment. This plan will describe the civil, structural, mechanical, and electrical requirements necessary to meet the operating requirements of the new equipment (Site Preparation Plan; CDRL M001).

5.3.4 Subtask 4. The Contractor shall prepare Interface Control Drawings (ICDs) and test plans to indicate how the new equipment interfaces with existing equipment and utilities on site, or at Technical Control Facilities (TCFs), or wherever the interface is to be located. These documents provide the installers with key installation instructions and serve as the basis for the customers continuing configuration control efforts. These documents will become the property of the Government. (Interface Control Documents;

CDRL K001 and Test Plans; CDRL L001).

5.3.5 Subtask 5. The Contractor shall perform incidental support for equipment affixed/built to new/existing facility (real property) as an integral part of the facility.

Below are typical examples of support:

a. Installation and relocation of prefabricated interior screens, partitions, and dividers mainly unattached. Movable screens or detachable panels that are temporarily held in place by light braces and screws and are readily removable without impairing or defacing either the panels or the floors, walls, or ceilings of the structure

b. Installation of false (raised) floors and platforms required solely to allow operating equipment, wiring, and cooling access for the equipment being installed

c. Installation of required shielding for electromagnetic radiating devices. Structural changes, including new partitions related to installing shielding, are construction

d. Temporary removal and reinstallation of items such as portions of walls, roof, and utility systems to permit installation of equipment. Reinstallation may involve rerouting or relocation of some items

e. Installation of special foundations, pads on slab-on-grade or pits in facilities.

Installations of floors other than slab-on-grade are limited to bases needed to spread load and to secure equipment in place. Increase in load bearing capacity of these floors by additional or larger structural components is construction.

f. Installation of secondary utility work to connect equipment to utility services within a facility. This work lies between the utility’s primary entry or source within the structure and the equipment to be served; for example, utility work from the existing main electrical service panel or for equipment requiring primary voltage from the building primary bus

g. Installation of air conditioning systems

h. Installation of mechanical ventilation and separate exhaust systems when needed for personnel safety or for proper functioning of the equipment as required by the manufacturer

i. Installation of specialty fire extinguishing systems for rooms that contain substantial amounts of automatic data processing (ADP) equipment

j. Installation of generator and backup generation and other power requirements

k. Installation of antenna towers and communications platforms

5.3.6 Subtask 6 - Installation Bill of Materials

a. The Contractor shall be required to prepare an Installation Bill of Materials (IBOM) when directed by the Government. This document shall list all the necessary hardware to accomplish the installation. Typical items on the IBOM would be cable trays, ground cables, bus bars, tie-down channels and all the associated hardware/ software (Installation Bill of Materials; (IBOM) CDRL W001)

b. The Contractor shall acquire the identified material, hardware and software incidental and associated with the installation efforts

5.4 Task 4 - Local Distribution

5.4.1 Subtask 1.

a. The Contractor shall provide integration support of cable/wireless special user circuits between U.S. Forces end use equipment and U.S. Forces NIPRNET/SIPRNET routers and network optimization devices. The Contractor shall interface on U.S.

Forces end user equipment that may include but not be limited to the following: V.35, RS-449/422, or MIL- STD 188-114, RS-530, RS-232 and Conditioned Diphase (CDI), at speeds between 1200bs and 2048Kbs. U.S. Forces end user data equipment may include data encryption devices but not limited to KG equipment, KIV7HS, KI V1 9, TACLANE, and Secure Telephone Equipment (STE)

b. The Contractor shall perform IT support including, but not limited to Local Area Networks (LAN), microcomputer repair, systems support/management, and telecommunications support. This requirement is due to the DCO / TAO continuous mission requirements in support of a CONUS and OCONUS on a world-wide basis

5.4.2 Subtask 2. The Contractor shall provide a subscriber telephone distribution service through direct cable connection and/or Contractor provided wireless equipment for each subscriber supported by the voice system(s) if required.

5.4.3 Subtask 3. The Contractor shall provide and maintain all linking between Switching/routing equipment. This linking utilizes both Contractor provided transmission equipment and Government provided transmission equipment, e.g., tactical to commercial interface equipment.

5.4.4 Subtask 4. The Contractor shall support connection services between user equipment and U.S. Forces routers and network optimization devices which includes cable/wireless equipment, connectors, and other ancillary devices, i.e., pair gains, modems, Channel Service Units (CSUs), Data Servicing Units (DSUs), required to provide end user service.

5.4.5 Subtask 5. The Contractor shall provide for commercially recognized data rates for high-speed cable local distribution with the capability to provide wireless local distribution. The Contractor shall provide commercially recognized data rates for low-speed cable local distribution. The commercially recognized data rates will be applicable for each task order during the life of the contract where such data rates are integral to the task order.

5.5 Task 5 – Infrastructure Upgrade

5.5.1 Subtask 1 – Inside Cable, Internal Cable Distribution Systems (ICDS) Installation, and Distribution System. The Contractor shall support internal building horizontal distribution systems including but not limited to twisted pair (CAT6 / CAT6e), or single and multi-mode fiber optic cabling. Specifications for Inside Plant Communications Installation of Telephone Wire and Cable Installation shall be used as guidance. The Government reserves the right to limit the installation of Cable Distribution Systems (CDS) to meet the requirements and not the standard, as reflected in the approved engineering drawing. This includes video systems or other display systems.

5.5.2 Subtask 2 – Operation Centers and C4 Facilities

a. The Contractor shall establish, sustain, upgrade and/or relocate Command, Control, Communication, Computers, and Cyber (C5) Systems at Army and Joint Operation Centers as well as other DOD and Federal C5 intensive facilities.

b. The Contractor shall provide support for special projects involving multiple information mission area technical disciplines, as well as refurbishment and relocation of entire integrated headquarters- level facilities and systems (Site Preparation Plan; CDRL M001, System Functional Requirements Document; CDRL O001, Engineering and Installation Plan; CDRL Q001, Site Survey Report and Project Concurrence Memorandum; CDRL R001).

c. The Contractor shall be responsible for the Technical Architecture and Facilities Requirements design and capabilities for the Operation Centers and C4I Facilities.

5.5.3 Subtask 3 – Secure Compartmented Information Facilities (SCIF) and Critical AC Power and Environmental Systems (CACPES)

a. The Contractor shall provide SCIF and Critical AC Power, Grounding and Environmental System (CACPES) installation and upgrades for telecommunications systems and facilities used by the Military Departments (MILDEPs), DOD, and U.S.

Government facilities.

b. The Contractor shall engineer, furnish, install, and test SCIF and CACPES installations and upgrades to include Electrical Distribution: Generators; Grounding, UPS/Batteries; Transformers; Switchgear; Automatic Transfer Switches (ATS); and Heating, Ventilation, Air Conditioning (H/VAC) (Test Plans; CDRL L001).

5.5.4 Subtask 4 – Equipment Assemblies, Sub-Assemblies, Components, Spares, Repair Parts, and Facilities

The Contractor shall, when required, provide equipment assemblies, sub-assemblies, components, spares, repair parts, and all necessary systems support. These items may include test equipment, equipment racks, base band electronics, patching, controls, IF, RF, antennas, tripods, transit cases, tests, Network Monitoring Software (NMS), random, and auxiliary equipment, assemblies, sub-assemblies, and components supporting the systems, terminals, telecommunications networks, equipment, and facilities pertaining to the efforts associated with the DOD and other Federal Agencies, including systems and subsystems and related ground support equipment associated with GCTC.

5.6 Task 6 – Information Technology (IT) System Engineering and Implementation

5.6.1 Subtask 1 – Commercial Off-the-Shelf (COTS) Product Evaluation and Selection. Computer Hardware Enterprise Software and Solutions (http://www.eis.army.mil\programs\chess) (CHESS) will be the primary instrument for purchase of COTS hardware and software. If not in CHESS the Contractor shall apply a structured methodology by conducting market research from at least three (3) sources (time permitting) in order to evaluate and recommend COTS hardware and software to meet specific requirements, adjusting the methodology, when warranted, including prototypes and pilots to address risk. The Contractor is expected to consider findings of Government systems and security agencies in making these recommendations.

5.6.2 Subtask 2 – Systems Integration. The Contractor shall test and exercise the appropriate configurations of multiple hardware or software components of information systems or communications networks as necessary to deliver stated levels of performance, interoperability, and maintenance support within the known constraints of TAO/MED or the supported organization’s IT and telecommunications infrastructure. The Contractor shall provide test plan results according to CDRL L001 Test Plans (Test Plans;

CDRL L001, Interface Control Documents; CDRL K001 and Configuration Management Report; CDRL Y001, Test and Evaluation Report; CDRL AD01).

5.6.3 Subtask 3 – Software Development. As required and identified by the Government, the Contractor shall translate system design into testable, maintainable software modules that meet user and design requirements; apply iterative approaches to facilitate staged testing, implementation, and deployment; and apply Commercial Automated Software Engineering (CASE) tools to prototyping activities. The Contractor shall perform hardware design and prototyping that includes requirements for well-engineered breadboard, brass board, rack, chassis, or transit case mounted hardware prototypes, capable of operation under field conditions. The Contractor shall perform software design, development, and test in support of requirements in an Order. The Contractor shall perform integration and test of hardware and software in support of requirements in an Order (Test Plans; CDRL L001 and Configuration Management Report; CDRL Y001).

5.6.4 Subtask 4 – Cabling/System Installation. The Contractor shall layout, install, and test cabling and associated hardware in specified facilities, including connectivity to WAN and carriers, all media (twisted pair, coax, fiber, and wireless) and all applications (data, voice, video).

5.6.5 Subtask 5 – Fabrication. The Contractor shall possess expertise in communications and IT equipment of various facilities, vehicles, and shelters. The Contractor shall provide racks, brackets, panels, and other ancillary items to integrate equipment for deployment. The Contractor may also be required to assemble and integrate fly-away packages for deployment to world-wide locations.

5.7 Task 7 – Operation and Maintenance (O&M) Support

5.7.1 Subtask 1 – Communications O&M. The Contractor shall provide O&M, troubleshooting and repair for transmission systems, wide and local area networks, and associated baseband equipment for new and existing systems, subsystems, components of the system, and ancillary systems that include power, HVAC, and UPS. The Contractor shall provide all O&M technical support up to 24 hours a day, 7 days a week (24/7) as specified. The Contractor shall perform on-site O&M of all equipment, systems, and cabling infrastructure. The Contractor shall be responsible for the continued operational compatibility and interoperability of the installed systems and equipment with all circuits, systems, equipment, and existing facilities. Test data will be analyzed, and reports prepared for the Government (Test Plans; CDRL L001 and Configuration Management Report; CDRL Y001).

5.7.2 Subtask 2 – Application Software Maintenance. As necessary, the Contractor shall modify application software to include corrective maintenance, preventative maintenance and modifications needed to meet new user requirements or changes in underlying design.

5.7.3 Subtask 3 – Network Management. The Contractor shall install and configure automated tools to track network configuration; to monitor status and performance; to detect, diagnose and resolve network problems and to project future capacity requirements.

5.7.4 Subtask 4 – Specialized Communications Equipment Operation and Maintenance

a. The Contractor shall be required to provide operation and maintenance support to DCO / TAO supported telecommunications systems users. The Contractor shall assist users in adapting existing applications to the changed communications environment; performing specialized training to specialists and systems managers who require more in-depth knowledge of the systems.

b. The Contractor shall provide DCO / TAO with the necessary operation, maintenance, depot support to include regional level depot support of any communication and transmission systems specified in the PWS, Network Operations Center (NOC) support, troubleshooting, repair and testing for telecommunications systems. Any materials purchased, for upgrading communication facilities, shall be directly associated with the support of the system.

c. The Contractor shall be required to develop an Operations and Support Plan at the direction of the Government, to more finely tailor to end user requirements system uptime/availability and reliability rates and system quality of service. The Plan shall include the Contractor’s concept of operations, maintenance, repair, and outage reporting procedures. The plan shall include a 24-hour Point of Contact (POC) to clarify and rectify issues affecting equipment/systems/cables and repair parts.

Maintenance Planning includes all the planning and analysis associated with the establishment of requirements for the overall maintenance support of a system throughout its life cycle (Operations and Support Plan; CDRL AB01).

d. The Contractor shall provide 100% accountability for all GFE and CFE equipment.

The plan shall detail the methods, tests, and frequency of tests, calibration intervals, preventive maintenance cycles and standards to be used to ensure the network sustains system reliability requirements. Updates and deletions shall be provided as page changes to the Government as required (Excess Material Inventory / Monthly Inventory; CDRL T001).

e. The Contractor may be required in specific locations to provide all equipment/systems/cable services 24 hours/day, 7 days/week. The Contractor shall perform on-site O&M of all equipment/systems/cable. Cable services include repairing damaged or unserviceable cabling and adding or relocating voice and data drops within buildings.

f. Outages will be defined as Priority or Routine and will be site specific. The COR or appointed designee will define the systems that are considered as Priority and will identify site-specific reporting requirements. The Contractor shall report the cause of all outages, who is affected, and the estimated repair time. The Contractor may also be required to operate a help desk to provide response to outages and other customer requests for assistance (Operations and Support Plan; CDRL AB01).

g. The Contractor shall be responsible for the continued operational compatibility and interoperability of the installed systems/equipment/items with all circuits, systems, equipment, and facilities as required by the Government.

h. The Contractor shall support operation centers located world-wide. The Contractor shall operate, configure, and maintain a network operation center (NOC) as necessary and at schedules as identified by the Government. The NOC will maintain ongoing telecommunications to associated sites on a global basis, using both dedicated frequencies and Time Division Multiple Access (TDMA). Over these links the NOC will provide NIPRNET, SIPRNET, Video Tele-Conferencing both secure and non-secure, Voice over IP (VoIP) and analog phone lines for Secure Telephones (STE III). The Contractor shall be required to, at the Governments request and approval, research and acquire/procure and install necessary hardware and software and to provide required equipment and/or software for remote sites worldwide. The Contractor shall provide qualified engineers, and technicians based on requirements agreed upon at the start of each option-year.

i. The Contractor may be required to procure ancillary materials, equipment, vehicles, or sub-Contractor support to complete the O&M support requirements. Purchase of any material shall be directly associated with the support performed. Leasing of equipment, other than incidental to the support provided, shall require a lease versus buy analysis. The Contractor shall survey the Government sources to evaluate the availability of Government assets prior to any acquisition or lease. If an acquisition is necessary, the Contractor shall use a Government Approved Procurement System for all purchase orders (POs). The Contractor shall provide the COR with a Request for Purchase Order (RFPO) along with supporting documentation. After the PO is issued and materials delivered, an authorized Government representative will inspect the equipment and the COR will accept the product via the newest Government acceptance criteria (Installation Bill of Materials; CDRL W001).

5.7.5 Subtask 5 – Space Segment. The Contractor may be required to lease commercial space segment in order to meet immediate mission requirement due to a contingency situation. In addition, testing of equipment prior to installation and acceptance may require the short-term leasing of commercial space segment. No commercial space segment will be leased without Contracting Officer approval.

5.7.6 Subtask 6 – Preventive Maintenance Checks and Services (PMCS). The Contractor shall ensure that 10% non-repetitive inventory of telecommunications closets, CineMassive / AV systems and end-user building switches are serviced as required based on the AOR. This will include vacuuming network components and cabinets, cleaning filters, and dressing and labeling cables and equipment. The Contractor shall also check Government property records to update the network equipment preventive maintenance scheduling database. Preventative maintenance that requires network downtime will be coordinated with the TPOC.

6. DELIVERABLES AND DELIVERY SCHEDULE:

The Contractor shall submit all deliverables to the COR on the date specified in the PWS or as agreed upon IAW the CDRLs for a specific task.

6.1 Quality Assurance

The Contractor shall develop a comprehensive Quality Assurance Plan (QAP) to implement their Quality Assurance System. The Contractor’s QAP shall provide, in writing, the details of the Contractor’s plan to ensure that performance of work complies with the terms and conditions of the contract and Delivery/Task Orders. The Contractor shall receive a Notice of Acceptance of the QAP, or any proposed changes to the QAP, from the Government prior to implementation. This Notice of Acceptance shall be issued by the Contracting Officer.