FY27- Final SOW Philips Multi Site.docx

Statement of Work

I. DESCRIPTION OF SERVICES:

Contractor shall provide Assist Rightfit services to various Philips equipment (multi-site) listed below for the Richard L. Roudebush VA Medical Center located at 1481 W. 10th Street, Indianapolis, Indiana 46202, for the period of October 2, 2026 through October 1, 2027. Contractor shall provide unlimited Technical Services (24x7) and Remote Service Support (includes Remote Desktop). Hours of onsite work are defined as Monday through Friday from 8 a.m. to 5 p.m., excluding federal holidays.

Hours of Service:

Hours of onsite work are defined as Monday through Friday from 8:00 am to 5:00 pm, excluding federal holidays Federal Holidays are as follows:

· New Year’s Day

· Birthday of Martin Luther King, Jr.

· Washington’s Birthday

· Memorial Day

· Juneteenth National Independence Day

· Independence Day

· Labor Day

· Columbus Day

· Veterans Day

· Thanksgiving Day

· Christmas Day

Assist Service Plan Contractor shall provide unlimited access remote technical support services for the following systems: IQon Spectral CT – Site ID:80277697, and both Ingenia 1.5T MRI’s – Site ID’s:(69012297, 73986891) located at the Richard L. Roudebush VA Medical Center. This remote technical support service shall be provided via telephone access 24 hours per day, 7 days per week including customer service documentation license, customer service diagnostic software license and unlimited remote technical assistance center (RTAC) access.

Services shall also include priority scheduling for service calls, access to Philips Original Equipment Manufacturer (OEM) replacement parts, has ready access to new standard parts (manufactured, supplied by the manufacturer, or equal thereto). All parts supplied shall be of current OEM manufacture guidelines and have full compatibility with the existing equipment. Documentation of intended parts source(s) shall be provided to the Contracting Officer Representative (COR) upon request.

Contractor shall provide parts delivery next day. Contractor shall provide lifecycle catalogue discount of 10% excluding UPS (to be charged separately from this task order), proprietary operating system software enhancements without hardware changes (excludes software upgrades), unlimited Technical Services (24X7) remote service support, remote proactive monitoring (requires connection to Philips Remote Services network), and service reports: PSI eligible, service history, PMs on request.

Parts – Unlimited Contractor shall provide unlimited parts for both Ingenia 1.5T MRI’s – Site ID’s:(69012297, 73986891), and the IQon Spectral CT – Site ID:80277697. Consumable items and supplies (such as biomedical laser tubes and patient used pads), cryogens, PET calibration sources, film, batteries, cassettes; are considered consumable items and are not covered by the agreement. Next Day Shipping charges are covered by the contract. Expedited shipping charges are not covered. The facility will have the option to pay for the expedited charges at the time you order the part, if necessary. The contract will guarantee the facility 14 days from the original shipment date to return unused parts without a re-stocking fee. Customer must return to Contractor the returnable part within fourteen (14) days of shipment. If the parts are resold or exchanged, or the part is not returned to the Contractor in the time stated, the Facility shall pay for the part, published list price for such parts plus freight and any other amounts due Philips.

Tube Coverage IQON Spectral - Medium Contractor shall provide Iqon Tube (glassware) coverage for the IQon Spectral CT – Site ID:80277697 located at the Richard L. Roudebush VA Medical Center. This service shall include priority scheduling for service calls and access to Tube inventory as needed and parts delivery next day.

Surface Coil Coverage Contractor shall provide Surface Coil coverage for both Ingenia 1.5T MRI’s – Site ID’s:(69012297, 73986891) located at the Richard L. Roudebush VA Medical Center. This service shall include priority scheduling for service calls and access to coil inventory as needed and parts delivery next day.

X8-2T Probe Coverage – 7 Specialty TEE Probes Contractor shall provide complete coverage for 3 X8-2T Specialty Probes – Site ID’s:(78369744, 91836067, 117528319, 110537894, 114062795, 117528320, 123417382). This includes full replacement due to normal non-accidental failure and accidental damage replacement for up to 3 Probes. All labor and travel associated with corrective/preventative maintenance on the specialty probes shall be included as well. Contractor will provide unlimited technical service support calls and full application support between 8-5pm M-F.

II. COMPETENCY OF PERSONNEL SERVICING EQUIPMENT:

All repair and maintenance services shall be performed by a Field Representative who is fully trained on the Philips equipment under this service contract. The contractor shall provide written assurance of the competency of their personnel by detailing a list of Field Service Representatives along with applicable training and years of service experience on the specific devices covered in this service contract. This information shall be included in the quoted proposal for providing service.

III. PERFORMANCE MONITORING:

Contractor performance shall be monitored through the field service reports identified above, through timely/accurate invoices.

IV. SECURITY:

Contractor will have access to systems that contain PHI/PII, however, should not need access to complete service on the equipment. BAA is required. VA Handbook 6500.6 Appendix C does apply. National MOU/ISA is active.