FY24 Analog Fax Lines PWS (DRAFT).docx

PERFORMANCE WORK STATEMENT

Analog Fax Lines

Ozarks Market, also known as General Leonard Wood Community Hospital (GLWCH), is located on the U.S. Army installation known as Fort Leonard Wood (FLW), outside the City of St. Robert, Missouri.

PART 1 GENERAL INFORMATION

1.1. Description of Services. Contractor shall provide commercially available analog fax lines and capabilities for Ozarks Market/General Leonard Wood Community Hospital (GLWCH) located in Fort Leonard Wood, Missouri with a firm fixed price to include long distance.

1.2. Background. The government has a requirement to continue to furnish analog fax lines for the direct communication of medical records, appointments, and communication with non-military health providers within various locations throughout the country. Some health providers do not utilize internet capabilities for communication that fall within the government requirements for security protocol and therefore must have alternate ways of receiving medical documentation for review prior to beneficiaries’ appointments.

1.3. Objective. It is the Government’s intent to fulfill the requirements for medical communication within the parameters of the military medical protocol via analog lines capable of sending faxes. The government requires 40 each analog fax lines for standalone fax machines within the current hospital located at 4430 Missouri Avenue, Fort Leonard Wood, Missouri 65473, as well as the new hospital still in construction, and outlying clinics.

1.4. Scope of Work. Contractor will provide active and operable analog fax lines for 40 connections within Ozark Market/GLWCH. The Contractor will submit accurate and timely billing monthly. The Contractor will transfer the analog fax lines to the new hospital in accordance with the Government schedule.

1.4.1. Point of Contact. At contract award, the Contractor shall designate Points of Contact for direct interaction with government designated staff for service repairs, maintenance, installation, and billing. These points of contact must be submitted to the KO and COR no later than 5 days after award in writing to include the name, title and phone numbers of all designated individuals. Notification of change of these POCs must be made in writing within 5 days.

1.5. Period of Performance. The intended period of performance shall contain a base year with 4 additional option years to begin 01 March 2024.

1.6. General Information.

1.6.1. Quality Control (QC). The Contractor shall have a planned and systematic QCP that outlines the quality control process covering every aspect of the Contractor’s operation under this TO. The Contractor shall submit a QCP to the KO. The Contractor shall submit changes to the QCP to the KO throughout the life of the contract.

1.6.2. Recognized Holidays.

New Year’s Day, January 1

1.6.3. Hours of Operation. Ozarks Market GLWCH is a military medical facility under the Defense Health Agency and is open for services 24-hours a day. Clinic hours vary as well as Outlying Clinics due to patient demographics. Repair services may be performed outside of regular clinical hours which are currently between 0700-1700 Monday through Friday.

1.6.4. Place of Performance. The government requires hardwired capabilities that can be managed utilizing remote capabilities supplied for the contractor for the current hospital located as noted within paragraph 1.3. of this performance work statement. It is expected that within the calendar year of 2025, the newly constructed hospital will be complete, and all services will need to be transferred to that location. The new hospital does not have a confirmed address at the time of this performance work statement however the building is located immediately across the street.

1.6.5. Security Requirements. This requirement does not require Common Access Card (CAC) capabilities but may require onsite maintenance and repairs.

1.6.5.1. Army Training Certification Tracking System (ATCTS). All contractor employees with access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DOD Information Assurance Awareness prior to access to the Information System (IS) and then annually thereafter.

1.6.5.2. Information Assurance (IA)/Information Technology (IT) Training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working in IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.6.5.3. iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program as provided by the requiring activity ATO. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 5 calendar days of contract award and within 5 calendar days of new employees commencing performance with the results reported to the COR NLT 10 calendar days after contract award.

1.6.5.4. Threat Awareness Reporting Program (TARP). Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

1.6.5.5. Antiterrorism (AT) Level I Awareness Training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within 15 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jko.jten.mil

1.6.5.6. Level I OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.6.6. Physical Security.

1.6.6.1. Access and general protection/security policy and procedures. Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.6.2. For contractors that require access to a DoD facility or installation. Contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative) in accordance with status of forces agreements and other theater regulations.

1.6.7. Post-Award Conference and Periodic Progress Meetings. The Contractor will be required to meet onsite with the KO, COR/ACOR and Information Technology staff upon request, typically to discuss technical and hardware line service repairs. The meetings may be performed using technology such as MS Teams, telephone and face-to-face. These meetings are at no additional cost to the government and will may not be known in advance.

1.6.8. Contracting Team.

Contracting Officer: TBD Email: TBD Phone: TBD

Contract Specialist: TBD Email: TBD Phone: TBD

Primary Contracting Officer Representative (COR): Christine D. Langlois Email: christine.d.langlois.civ@health.mil Phone: (573) 596-8036

Alternate Contracting Officer Representative (ACOR): Tina D. Gallen Email: tina.d.gallen.civ@health.mil Phone: (573) 596-9043

1.6.9. Identification of Contractor Employees. Any contractor employees performing services at GLWCH, or outlying clinics, must perform services wearing a uniform designating the company they are employed with as well as a Visitor Badge at all times while in the facility. The Visitor Badge will be issued after security checks and clearances have been reviewed and approved.

PART 3. GOVERNMENT-FURNISHED ITEMS AND SERVICES

3.1 The COR will review security access documentation and forward all requests for post and facility access to the pertinent security point of contact for approval. The COR will ensure a Visitor Badge is ascertained from FLW Post and the hospital when requested.

PART 4 CONTRACTOR-FURNISHED ITEMS AND SERVICES

4.1. The Contractor shall provider commercial analog fax lines comparable to current installed lines or utilize lines already in service.

4.2. Individuals who perform on behalf of the contractor shall be an authorized representatives of the contractor with knowledge of internet service installation and maintenance.

PART 5 SPECIFIC TASKS

5.1. The Contractor shall provide the quantity of forty (40) each analog fax lines to match the current system in place.

5.2. The Contractor shall provide a Customer Service Line available 24-hours a day with a response time within 24 hours of onset of issue. GLWCH shall be notified of any expected service outages or other delays in service within 48 hours of expected delay to avoid a break in patient care capabilities.

5.3. The Contractor shall provide technical maintenance to ensure all lines are active and transmitting with return responses for all lines supplied.

5.4. The Contractor shall ensure that all services are within the scope of this performance work statement prior to performance.

5.5. The Contractor shall only proceed with required services upon written request from the KO or the COR. All technical requests for repair service and maintenance will be made via the KO and COR and should not be performed until issued.