FY20-Activu_Renewal-Salient_Characteristics.docx

Salient Characteristics Activu Hardware and Software Maintenance

Item 1: Annual Maintenance

· Unlimited phone support during business hours

· Access to the Activu Customer Support Web Portal.

· First year hardware warranty after installation.

· Logistical Support For Hardware Repairs/Replacements

· Free software upgrades for new versions and patches (Travel, on-site labor to install new software, and training is not included)

· One (1) Preventive Maintenance (PM) visit, by a System Technician (Travel and Labor Included).(Annual Preventive Maintenance)

· Keep your hard drive option for all failed drives

· All service and replacement parts shall be name brand.

· Said support for Activu Visual Network integrated system, custom designed combination of routers, switches, monitors, speakers, laptop computers, workstations, servers and chassis with assorted related hardware that bring the visual display center into one unit.

See Serial Numbers and Equipment List Page 2

Work must be performed by Activu Certified maintenance technicians.

The requirement is a renewal of support for existing command-owned and operated Manufacturer equipment. If software is provided or included, Seller shall, upon request, provide Buyer with a copy of the End User License Agreement. Seller certifies that all Manufacturer software is licensed originally to Buyer as the original licensee authorized to use the Manufacturer Software. Seller certifies that it is a Manufacturer Authorized Channel as of the date of the submission of its Bid, and that it has the certification/specialization level required by Manufacturer to support both the product sale and product pricing, in accordance with applicable Manufacturer certification/specialization requirements.

Salient Characteristics

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