FRB-19-004_Market_Survey_for_Engagement_Vendor.pdf

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MARKET SURVEY

FRB-19-004 DATE: October 9, 2019

From: Board of Governors of the Federal Reserve System

Subject: Engagement Survey

THIS IS A REQUEST FOR INFORMATION ONLY AND YOUR RESPONSE IS NOT

AN OFFER. THIS REQUEST FOR INFORMATION DOES NOT COMMIT THE

GOVERNMENT TO PAY ANY COSTS INCURRED IN PREPARATION OF ANY

SUBMISSION TO THIS MARKET SURVEY, OR TO CONTRACT FOR SERVICES.

Summary:

The Board of Governors of the Federal Reserve System (Board) is performing Market Research for an employee engagement survey and consulting in support of annual full-scale and more frequent pulse surveys. Vendor should have extensive experience with a research-based engagement model and validated engagement metrics, as well as provide consulting services to explain the model, interpret results, and support leadership action to enhance engagement. Survey platform would be agile, easy-to-use, and interactive, with short set-up and easily-understandable, real-time reporting based on organizational hierarchy, demographic slices, and flexible ad-hoc queries. It would provide drivers analysis and key item breakdowns, and employ natural language processing for quick synthesis of qualitative responses.

The Board is considering using the same survey platform for other timely pulse checks on areas other than engagement (e.g., strategic plan feedback or D&I climate). The scale is about 2,800 personnel across a large number of divisions. The Board’s intention is to incorporate the existing vendor’s accumulated data and to align questions as closely as possible to the existing survey for the purpose of showing historical trends. The Board’s HR data and survey results need to be handled with the greatest security.

MARKET SURVEY RESPONSE INSTRUCTIONS:

Interested vendors are requested to include, at a minimum, the following information:

1) Name of organization, cage code/DUNS, name, telephone number, street and email addresses for the primary point of contact.

2) Description of organization’s capabilities, specific experience, and survey platform related to the summary of services to be provided above, to include deep experience consulting on and administering engagement surveys as well as a variety of other surveys relating to organizational effectiveness.

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3) Description of approximately three (3) similar programs the organization has managed in the past, including details of the initial needs assessment process, actions and work to set up and support the engagement survey program, length of the engagement, and results.

4) Provide a Rough Order of Magnitude (ROM) cost of the proposed engagement per year over a total of five years.

IT IS REQUESTED THAT THE ABOVE INFORMATION BE PROVIDED

NO LATER THAN 12:00 PM, OCTOBER 25, 2019. RESPONSES SHOULD

BE EMAILED TO LISA.M.BOUCHELLE@FRB.GOV.

mailto:LISA.M.BOUCHELLE@FRB.GOV