Draft_PWS.docx

FORT GORDON

PERFORMANCE WORK STATEMENTS (PWS)

FOR

FULL FOOD SERVICE (FFS) PERFORMANCE-BASED SERVICE ACQUISITIONS

14 January 2019

Office of the Fort Gordon, Installation Food Program Management Division, Directorate of Logistics

TABLE OF CONTENTS

SECTION C.1. GENERAL.

C.1.1. Scope of work. The Contractor shall provide all resources, except Government Furnished Property (GFP), to perform Full Food Service (FFS) in the dining facilities on Ft. Gordon, GA. A listing of the facilities and their workload data is provided at Technical Exhibit (TE B). The Government may require closed dining facilities Bldg 24414 and RFAC #1 to reopen if mission warrants for future service listed at TE B. Additionally, Fort Gordon has a 27,000 square foot MCA dining facility that is scheduled to open in 2014 that may require contractor support. Participate in the Commander’s Food Service Incentive Awards Program, i.e., Commander’s Best Dining Facility of Quarter, Commander’s Best Decorated Dining Facility for Thanksgiving, Annual Philip A. Connelly, and Annual Culinary Arts Competition.

C.1.2. Personnel.

Hire and staff qualified personnel who can communicate with Government representatives and diners.

Standards:

Personnel shall be citizens of the United States (U.S.) or possess a valid U.S. Immigration T-151 or I-94, Alien Registration Card.

Personnel shall read, write, speak, and understand English. Personnel shall be free of a criminal record and drug free.

Personnel shall be the subject of a favorable background check, at no additional cost to the government, before gaining physical access to the Installation. Personnel that require access to the U.S. Government Local Area Network shall have a National Agency Check with Inquiries (NACI – SF 85) initiated and favorable review before being assigned a government email account. SF 85 will be submitted to the Garrison Security Office for processing.

C.1.2.1. Contract Project Manager.

Provide an on-site contract manager with the authority to obligate the company and be responsible for overall performance (to include subcontractors) of the contract to meet the specified performance standards.

Standards:

Submit identification and qualifications of Contract Manager. See TE –D required submittals and reports.

The Contract Manager shall be readily available to meet with Government representatives within 30 minutes of notification by the Contracting Officer or the Contracting Officer’s Representative.

Qualifications: Within the past 8 years, 5 years experience; consisting of 3 years supervisory experience in managing cafeteria style or multi-entree operations providing complete meal service (breakfast, lunch and dinner). Two years experience as a district manager, or assistant manager.

High school graduate.

Supervisory experience in managing cafeteria style or multi-entree operations providing complete meal service (breakfast, lunch and dinner). Military food service experience in the pay grade of E-8 or above may be credited as management experience for this position.

Experience as a district manager, unit manager, or assistant manager which may include Bachelor of Science or Bachelor of Arts in food management.

Current sanitation certificate (within 4 yrs) (current with DoD requirements met).

Proficient in Army Food Management Information System (AFMIS) or equivalent web-based software program.

C.1.2.2. Dining Facility Manager(s).

Provide a dining facility manager and alternate for each FFS dining facility listed at TE B to direct work, be responsible for performance in each facility (to include subcontractors) and to meet the specified performance standards.

Standards:

The Dining Facility Manager or alternate on site full time during dining facility operating hours.

Managers and alternates meet qualification requirements. Dining facility manager manages one dining facility per shift. No substitutions of dining facility manager or assistant manager, i.e., first cook or shift leader.

Qualifications. Within the past 8 years, 2 years experience working in a large food service operation providing cafeteria style or multi-entree operation providing complete meal service (breakfast, lunch and dinner). Military food service experience in the pay grade of E-6 or above, warrant or commissioned officer may be credited as management experience for this position.

One year must have been served as a manager or an assistant manager.

Current sanitation certificate (within 4 yrs) (current with DoD requirements met.).

Proficient in Army Food Management Information System (AFMIS) or equivalent web-based software program.

C.1.2.3. Dining Facility Attendant Supervisor.

Provide a DFA Supervisor and alternate for each dining facility listed at TE B to oversee work, supervise employees and coordinate schedules with the military dining manager to meet the specified performance standards.

Standards:

The DFA Supervisor, or alternate, on‐site, during dining facility operating hours.

Supervisors and alternates meet qualification requirements.

Qualifications.

Within the past 5 years, 1 year of experience working in a large food service operation, cafeteria style or multi- entree menu service, performing dining facility attendant service (breakfast, lunch and dinner) as a supervisor or an assistant supervisor. Military food service experience in the pay grade of E-7 or above may be credited as management experience for this position. High school graduate. Current sanitation certificate within 4 years.

C.1.2.4. Identification of contractor employees. All contractor personnel shall identify themselves as a contractor at all times while on the job, e.g., in the workplace, when attending meetings, in email, when answering government telephones, or when making phone calls.

C.1.2.4.1 Contractor employees shall wear proper identification, to include their name and company name, in their work area at all times.

C.1.2.4.2 ID Badges. The contractor shall provide each contractor personnel an identification (ID) badge on contract start date or on employment start date. The ID badge shall be made of nonmetallic material, be easily readable, and shall contain the following minimum information: Employee's Name, Contractors Organization, Employee's Photograph.

C.1.2.4.3 Display of ID Badges. Contractor personnel shall wear the ID badge at all times when performing work under this contract to include attending government meetings and conferences. Unless otherwise specified in the contract, each contract personnel shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

C.1.2.4.4 Answering Telephones. Contract personnel shall identify themselves as contract employees when answering and making calls on government telephones.

C.1.2.4.5 When Contractor personnel send e-mail messages to government personnel while performing on this contract, the contract personnel e-mail addresses shall include the company name together with the person’s name (ex: John Smith, Contractor, ABC Company).

C.1.2.4.6 When contract personnel require access to a government computer, the contract personnel shall be required to obtain a Common Access Card. To do so, the contract personnel shall request a CAC Card through the COR, and shall complete an automated DD Form 1172-2 application through the Contractor Verification System (CVS). NOTE: The government issued CAC is the property of the U.S. Government and shall be returned to the COR upon expiration, replacement or termination of the contract employee. Unauthorized possession of the CAC can be prosecuted criminally under section 701, title 18, United States Code.

Standards:

Utilizing Electronic Mail Standards: Name tags are worn 100% or the time.

Name tags for managers and supervisors shall include their job title. Name tags written in English and host nation language when applicable.

C.1.2.5. Conduct of Employees. Employees shall conduct themselves IAW installation policies concerning conduct.

Standards:

DOD 5500.7-R, Joint Ethics Regulation. Personnel policies listed at C.6.

C.1.2.6. Personnel Health and Hygiene. Personnel shall maintain compliance with sanitation and food safety Standards.

Standards: TB MED 530.

C.1.2.7. Employee Uniforms. Employees shall wear a clean and complete uniform when working.

Standards:

TB MED 530

Uniforms are accepted by the Contracting Officer’s Representative (COR) no later than (NLT) 14 days prior to the start of performance.

C.1.3. Meal Serving Hours. Meal serving hours are listed at TE B.

C.1.4. Expanded Serving Hours. Expanded meal serving hours are listed at TE B.

Standards:

Services provided or discontinued within 24 hours of advance notice. Service invoiced IAW CLIN entitled "Expanded Meal Serving Period.”

Note: Government payment shall be made at a prorated hourly rate; e.g., if service is extended for 45 minutes, payment shall be made at 3/4 of the hourly rate.

C.1.5. Consolidation of Dining Facilities. Open and close dining facilities.

Standards:

Services added or deleted IAW “Changes" clause of this contract.

Contractor provides service, or discontinues service, by way of 48 hour advance notification.

C.1.5.1 Emergency Operations. Due to the Food Service mission, the Service Provider shall be prepared on a 2 hour notice to sustain continuous operations when directed by the Government or as dictated by mission requirements. The Service Provider shall provide to the Food Service Officer emergency telephone numbers where key Service Provider personnel may be contacted when not present at the work site and update as necessary before changes occur. Heightened security status, severe weather or other natural disasters may require expanded operating hours.

C.1.6. Strike Contingency Plan. Provide and maintain a strike contingency plan for continuation of performance of services under this contract should employees strike or a subcontractor defaults.

Standards:

Written plan submitted to the Contracting Officer not later than 20 days after award of contract. Plan accepted by the Government.

C.1.7. Quality Control Program (QCP). Establish and maintain a comprehensive QCP.

Standards: QCP submitted IAW TE D. Accepted QCP includes cleaning schedules.

Plan format and outline submitted to the Contracting Officer with proposal.

Comprehensive written quality control plan IAW TE D submitted to the Contracting Officer for approval not later than 10 days after contract award.

In compliance with accepted QCP at all times.

Plan approved by the Government.

C.1.8. Training. Train employees as described in the following paragraphs below.

Standards: A written Training Plan shall be submitted to the Contracting Officer not later than 14 days after contract award. Training records and certificates of all training shall be maintained at the Dining Facility where the employees work and shall be readily available for review at all times by a Government Representative.

C.1.8.1. Sanitation. Conduct sanitation training.

Standards: All personnel trained as prescribed by TB MED 530 100 % of the time.

C.1.8.2. Hazard Communication (HAZCOM). Train employees in the safe use of chemicals (inventory of products on hand), understanding manufacture’s product labels, and information contained on the Material Safety Data Sheets (MSDS).

Standards: Title 29, Code of Federal Regulation Part 1910.1200, Hazard Communication

C.1.8.3. Nutrition Training.

Conduct nutrition training for employees.

Standards:

IAW AR 40-25

Personnel engaged in menu planning trained to develop menus IAW Section C.5 of this contract 100% of the time.

C.1.8.4. Headcount/Cashier.

Conduct headcounter and cashier training.

Standards: Headcounters and cashiers trained IAW contractor prepared SOP and/or other regulatory policy on the following: menu pricing, computer and power malfunctions, and cash register manufacturer operations instructions, 100% of the time.

C.1.8.5 Safety Training.

Conduct safety training including accident/ injury reporting.

Standards:

All personnel trained all of the time. OSHA Standards, AR 385-10, AR 385-40.

C.1.8.6 Energy Conservation Training. Conduct energy conservation awareness program.

Standards:

Army Energy Program All personnel in compliance at all times.

C.1.8.7. Installation Staff & Contractors Training Course.

Conduct Installation Staff & Contractors Training Course for all personnel in contact with AIT/IET Soldiers. Provide information to COR once completed.

Standards:

TRADOC Reg 350-6.

All personnel attend class within 60 calendar days after contract start date or 30 days of hire. One contract employee trained by Government is to train all other contractor employees.

C.1.8.8. Equipment Operator/Maintenance. Conduct equipment operating, cleaning and maintenance training. Standards: Cooks and maintenance personnel trained IAW manufacturer instructions and operating manuals 100% of the time.

Training conducted IAW requirements listed at Section C.5.

C.1.8.9 Customer Service Training. Conduct customer service training. Standards: All personnel trained at all times.

C.1.8.10 Army Food Management Information System (AFMIS).

Operate the AFMIS Web with individual Common Access Cards (CAC) and identification through established Army Knowledge Online (AKO) User ID’s and passwords with personnel that have a favorable National Agency Check (NAC).

AR 25-2

CAC cards for all AFMIS users at all times.

Background investigation, at the contractor’s cost, submitted to the COR before access to the AFMIS system is authorized.

NAC investigations accepted by Installation Security Office100% of time.

Certificate of completion of DoD Computer User Security Training (Information Awareness Training) for all DoD automation users.

Protect ID’s and passwords at all times.

C.1.8.11. Army Food Management Information System (AFMIS) Training.

Conduct AFMIS training including refresher training. Managers must be qualified to train employees on AFMIS refresher training.

Standards:

All managers, clerks, ration room personnel trained 100% of time.

C.1.8.12. DoD Computer User Training.

Personnel that require access to the Fort Gordon network shall have a National Agency Check with Inquiries (NACI) initiated and favorable review before being assigned a government email account. The IASO/IANO/IANM from the activity that the contractor is assigned to, will submit an electronic DD 2875, System Authorization Access Request (SAAR) to Garrison Security and Intelligence Division for verification that the contractor meets the requirements of AR 25-2 for accessing the Fort Gordon network.

Contractor personnel shall complete the DOD IA Awareness Training with Army Addendum; Portable Electronic Devices and Removable Storage Media; Anti-Phishing; Personally Identifiable Information (PII); Thumb Drive Awareness and Safe Home Computing Training. (If filling an IA position, contractor must also complete the Information Assurance Fundamentals Training Course.)

The government CAC is the property of the U.S. Government and all contractors shall turn their CAC card in to the COR on their last day of employment.

Standards:

All users of DoD automation trained at all times.

Certificate of completion for DoD Computer User Security Training (Information Awareness Training) for all DoD automation users.

C.1.8.13. Security Related Training: Anti-Terrorism (AT) Awareness Training. All newly hired contractor personnel assigned to this contract shall receive an initial Anti-Terrorism Level I Brief by a certified ATO Level II Officer. (Quarterly briefing shall be offered by the Garrison Anti-Terrorism Officer.) Annual refresher Anti- Terrorism Level I Training shall be completed on-line at https://atlevel1.dtic.mil/at/. Certificate of completion shall be provided thru the COR to the unit/activity security manager. (Reference Department of the Army, US Army Contracting Agency, SFCA-CO, 5 Sep 07, subject: Incorporation of Measures into the Contracting Process and AR 525-13, Anti-Terrorism).

C.1.8.14. Operations Security (OPSEC) Awareness Training. All contractor personnel assigned to this contract shall complete the Contractors OPSEC Awareness Training annually. Go to Internet Explorer, Fort Gordon website, select Fort Gordon and click on Dir, Plans Training & Mobilization, select Security/Intelligence, and click on Contractor OPSEC Awareness Training. A record on completion shall be provided thru the COR to the unit/activity security manager. (Reference AR 530-1, Operations Security (OPSEC), Chapter 6). The contractor shall adhere to local OPSEC policies and procedures of the government requiring activity. When in a TDY status in support of this work effort, the contractor shall also adhere to any OPSEC policies and procedures in effect at TDY locations.

Training meets requirements of Government Access Control, Physical Security and Information Assurance at all times.

C.1.8.15. Threat Awareness and Reporting Program (TARP) Training. All contractors assigned to this contract shall be required to complete the TARP training annually. The COR shall ensure contractors are notified of available training opportunities. Completion of training shall be reported thru the COR to the unit/activity security manager. (Reference AR 381-12, Threat Awareness and Reporting Program).

Training meets requirements of Government Threat Awareness and Reporting Program (TARP) Training at all times.

C.1.9. Performance Evaluation Meetings. Attend performance meetings with government representatives.

Standards: Contract manager attends meetings weekly and often as deemed necessary thereafter.

C.1.10. Awards Program. Participate in the Installation Best Dining Facility and Philip A. Connelly Award Programs (See TE G).

C.1.11. Installation Access. The Fort Gordon military installation is a limited access post. Unscheduled gate closures by the military police may occur at any time. All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions of AR 190-16, Physical Security, shall apply to contractor personnel while within Fort Gordon’s area of jurisdiction.

Vehicle Pass Policy. Fort Gordon has initiated a new vehicle pass policy for all Non-DoD personnel requiring access to the installation.

1. All drivers must possess a valid DoD ID card or a valid Fort Gordon Pass.

a. Driver Pass requirements:

(1) Valid driver's license, proof of insurance and vehicle registration

(2) Non-US citizens require a passport and driver's license

b. Adult passenger/s must have ONE of the following:

(1) Valid driver's license

(2) Passport

(3) Identification card issued by Federal, State, or local government agencies, provided it contains a photograph and biographic information such as name, date of birth, gender, height, eye color, and address

(4) Permanent resident card or Alien Registration Receipt Card (Form I-551).

c. Children (under the age of 18) who are passengers in a vehicle driven by their parent/guardian are not required to show an ID.

2. Passes shall only be issued at gate #1. The RIGHT lane at Gate #1 shall now be used ONLY for those personnel who require a PASS. Personnel who have a DoD ID card or a valid pass, must use the left lanes of gate #1.

3. Personnel who work on Fort Gordon may obtain an initial 30 day pass. To obtain a permanent pass, the employee's manager/supervisor must submit a request through the Law Enforcement Center or Vehicle Registration Office. The individual must consent to a background investigation to obtain the permanent pass.

4. Temporary 1-3 day passes may be authorized at Gate #1 as well.

5. Once the passes are obtained, individuals can use any gate to access the installation.

6. Personnel who don't meet the criteria for entrance into Fort Gordon shall be denied access and no pass shall be given.

7. DoD vehicle decals are not used to gain access to Fort Gordon and won't be used to allow access to the installation.

8. All contractors and sub-contractors entering the installation utilizing a company vehicle, registered to the company, must go to gate #3 to be inspected. Those personnel aren't authorized a Fort Gordon pass. Contractors who drive their personal POV and work on Fort Gordon, can obtain a pass at the Visitor Control Center at Gate #1. Standards:

AR 190-16

FAR 52-204.9

Installation SOP All personnel in compliance at all times.

C.1.12. Physical Security. Safeguard government property.

Standards:

Key Control Plan submitted IAW TE D. All personnel in compliance at all times.

C.1.13. Safety Plan: Establish an accepted safety plan including Hazard Communication (HAZCOM) Plan.

Standards:

Safety Plan submitted IAW TE D.

All personnel in compliance at all times.

C.1.14. Accident/Injury Reporting: Report job-related injury immediately upon occurrence.

Standards:

Prepare two copies of Department of the Army (DA) Form 1051 submitted through the COR to the Installation Safety Officer, (ISO).

Prepare DA Form 285 in triplicate submitted through the COR to the ISO within seven days if an injured employee cannot report for a regularly assigned shift.

Within 24 hours of an incident submit written report to the COR, regarding third party claims resulting from an accident connected with the contractor’s performance.

Technical assistance in accident investigating and reporting may be requested.

C.1.15. Fire Prevention and Evacuation: Establish a fire prevention and evacuation plan that is acceptable to the Government.

Standards:

Fire Prevention and Evacuation Plan submitted IAW TE D. All personnel in compliance at all times.

C.1.16. Transition/Phase-In-Out of Contractor Operation:

C.1.16.1 Transition Period/Phase-In: Establish a Phase-In plan detailing all actions for a smooth transition to assume full responsibility for full performance in all areas of operations.

Standards:

No Full Food service performed during phase-in period. Phase-In Plan submitted to Contracting Officer upon award.

Performance to begin within 30 days of award or as directed by Contracting Officer.

Phase-In plan includes and establishes project management office, recruits and hires necessary personnel, obtains all required certifications and clearances, participates in joint inventories and signs for Government Furnished Property (GFP), submit deliverables, attends post-award meetings as a minimum.

C.1.16.2. Phase-Out: Develop a Phase-Out plan to affect a smooth and orderly transfer of contract responsibility to successor Contractor. The phase-out period of performance shall be the last 30 days of the contract.

Phase-Out Plan submitted to Contracting Officer not later than 90 calendar days prior to end of the contract period. No required reports or maintenance deferred for the purpose of transferring responsibility to the successor Contractor.

Successor Contractor and associated management personnel inspect and assess facilities and equipment being provided for contract performance for a period of no less than thirty (30) calendar days prior to the commencement of work by the successor contractor.

Phase-Out plan includes approach to employee notification, retention of key personnel, turn-over of work in progress, inventories and turn-over of Government property, removal of Contractor property, data and information transfer and any other actions required to insure continuity of operations as a minimum.

C.1.17. Contractor Manpower Reporting: The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor shall report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address https://cmra.army.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractor); (6) Estimated direct labor dollars paid this reporting period (including sub-contractor); (7) Total payments (including sub- contractor); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different); (9) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information); (10) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest City, Country, when in an overseas location, using Standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language, and, (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. The contractor shall notify the Contracting Officer’s Representative (COR) by the fifth working day of November whether or not they have completed this report. If the COR is unavailable, the contractor shall notify the Contracting Officer.

SECTION C.2 – DEFINITIONS/ACRONYMS

C.2.1. Standard Definitions. Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310-25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed below.

Acceptable Quality Level (AQL). The AQL is a designated value (percent) of defective outcomes/service that the Government indicates shall be accepted using acceptable sampling techniques and procedures.

Administrative Contracting Officer (ACO). A Contracting Officer who is administering contracts.

Army Federal Acquisition Regulation Supplement (AFARS). The Army's supplement to the Federal Acquisition Regulation.

Class A Telephone. Telephone service, which is unrestricted, for use on-post and commercial calls.

Class C Telephone. Telephone service, which is restricted to inter-post calls from one post telephone to another.

Commercial and Government Entity (CAGE) Code. An identification code assigned to the Contractor and is required by the Contracting Officer (Property Administrator) and Contractor from the Defense Logistics Service Center. The CAGE code is also required on the annual Government facilities report. Use DD Form 2051 to request the CAGE code.

Contracting Officer. An individual with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

Contracting Officer's Representative (COR). An individual from the functional activity appointed by the Contracting Officer and delegated specific authority to monitor contract performance and to perform specific contract administration functions.

Contract Discrepancy Report (CDR). A formal method documenting unsatisfactory contractor performance (contract deficiencies and defects against the AQL) in the contract file.

Defective Service. A unit of service, which contains one or more defects and does not conform to specified requirements.

Local Access Network Connections (LAN). An installation landline connecting the Army Management Information System modules to the mainframe computer system.

Lot. The total number of service outputs in an evaluation period; as defined in the AQL column of the Performance Requirement Summary. The lot size is used to determine the sample size (or number of inspections).

Percent of Sample Found Defective. A percentage determined by dividing the number of defects by the sample size. The resulting number is used to make an equitable deduction from the contract price or award fee for non- performance.

Performance Requirements Summary (PRS). The PRS identifies key performance indicators and standards that represent logical service outputs that shall be evaluated by the Government to assure the Contractor is fulfilling the terms of the contract.

Performance Standards. A measurable output or result associated with the performance-based description of a requirement found in the PWS.

Planned Sampling. A sampling (inspection) method used to evaluate contractor tasks and services performed less frequently than daily. Evaluations that are scheduled when tasks and services are performed; e.g., receiving and storage service, field-feeding service, and tasks scheduled IAW the accepted cleaning plan.

Quality Assurance Plan. Defines what the Government must do to ensure that a contractor has performed IAW specified performance standards. Focuses on the level of performance required by the PWS rather than on the methodology used by the contractor to achieve that performance.

Quality Control. Those actions taken by the Contractor to control the in-process performance of goods or services to ensure that contract quality standards are met.

Random Sampling. A sampling (inspection) method used to evaluate contract tasks and services performed daily. It is the primary method for measuring contract performance. Each service output in a lot has an equal chance of being selected for inspection. The results of random inspections are evaluated against the number of allowable defects to determine the overall quality of the lot (service).

Sample. A sample (inspection) consists of one or more service outputs drawn at random from a lot. The number of outputs in the sample is the sample size.

C.2.2. Technical Definitions Peculiar to This Contract.

Accredited Sanitation Program: A certificate program that has been evaluated and listed by an accrediting agency as conforming to national standards that certify individuals. Managers, supervisors and food handlers shall satisfy one of the following requirements:

a. Satisfactorily complete the Educational Foundation of the National Restaurant Association Course in Applied Food Service Sanitation.

b. Pass an examination from the Educational Testing Service (ETS) showing satisfactory completion of the Food Protection Certification Program.

c. Satisfactorily complete of a course of study that is offered from an accredited college or university accepted by the Installation Medical Authority.

Army Food Management Information System (AFMIS). An automated record keeping system used in dining facilities to perform various functions that includes processes and outcomes; e.g., Meal Production Planning, Inventory, Transfers, Report of Survey/Statement of Charges, Inquiries, Headcount Maintenance, Batch processing. These functions provide the capability to create and adjust menus, shopping lists, and production schedules; make requests against subsistence inventories; facilitate returns to inventory; provide inventory accountability; perform headcount entries; and inquire against a variety of files. The AFMIS system includes a Dining Facility Operations (DFO) terminal located within each dining facility, interfaced with an installation minicomputer, operating system and application software.

Army Food Program. A comprehensive program which encompasses all phases of food service, from; procurement, inspection, transportation, storage, distribution, issue and sale, preparation, and serving meals in garrison dining facilities and in the field.

Army Material Command (AMC). The U.S. Army Materiel Command is the Army’s premier provider of materiel readiness – technology, acquisition support, materiel development, logistics power projection, and sustainment – to the total force, across the spectrum of joint military operations.

Army Ration Credit System (ARCS). An issue and accounting procedure used by appropriated fund dining facilities. Dining facilities that operate within the Army Ration Credit System are charged for the dollar value of subsistence issued and obtain credit for meals served.

Army Sustainment Command (ASC). ASC provides sustainment level logistics by synchronizing Acquisition, Logistics and Technology support from the strategic through the operational to the tactical level. Serves as AMC’s single face to the field and facilitates reach back across AMC to enhance mission support.

Basic Allowance for Subsistence (BAS). A cash allowance paid to military personnel in lieu of subsistence.

Basic Daily Food Allowance (BDFA). The computed monetary daily value of a ration. This value, expressed in dollars, is allocated for food cost authorized to feed one soldier daily. The dollar amount (allowance) is computed quarterly using actual costs of a selected sampling of food items (market basket) used in dining facilities.

Batch Function. The AFMIS function used to forecast headcount print daily batch reports and Master Item File price update reports, and process equipment replacement records.

Brunch. A meal consisting of food items served during breakfast and lunch. This combined meal is served during an extended time period beginning at early or mid morning and ending shortly after the noon hour. When a brunch is served a supper follows.

Clean. Free of visible signs of food, food residues, ingredients, grease, soap and foreign matter.

Critical Control Point. An essential point in the flow of food, at which control can be applied so that a food safety hazard can be prevented, eliminated or reduced to an acceptable level.

Diner Satisfaction. Methods of feedback through a variety of surveys and comment programs to determine the degree to which the Contractor is meeting or exceeding contract requirements and established quality levels of food and service.

Dinner. Typically the third meal of the day, or evening meal of each day, served during late afternoon or early evening.

Dinnerware. Eating, drinking, and serving utensils for table use, such as flatware including knives, folks, and spoons; hollowware including bowls, cups, serving dishes, and tumblers; and plates.

Dining Facility Account. The dining facility account is a record of food purchased, issued, used, and on hand as reflected in dollars.

Dining Facility Attendant (DFA) Service. Those activities which comprise janitorial and custodial functions within a dining facility including, but not limited to; sweeping, mopping, scrubbing, trash removal, dishwashing, waxing, stripping, buffing, window washing, pot and pan cleaning and related quality control.

Dining Facility Operations (DFO) Subsystem. A part of AFMIS used to control subsistence and headcount. The DFO Subsystem consists of seven functions: Meal production Planning, Inventory, Transfers, ROS/SOC, Inquiries, Headcount Maintenance, and Batch Processing.

Discount Meal Rate. The rate charged to reimburse the Government for subsistence at Army appropriated fund dining facilities.

Directorate of Logistics (DOL). Directorate of Installation functions providing logistical support.

Educational Foundation of the National Restaurant Association (NRA). Educational Foundation of the National Restaurant Association, (20 North Wacker Drive, Chicago, IL 60606) is a non-profit education foundation created by restaurateurs and other food service executives and governed by a board of trustees, representing all sectors of the industry and associated academic and commercial institutions.

Educational Testing Service. The Educational Testing Service of Princeton, NJ is a non-profit corporation engaged in test development, test administration and educational research. The Food Protection Certificate Program test is designed to test persons who have ongoing on-site responsibility for protecting the consumer from food-borne illness in food preparation, serving, or eating establishments. Educational Testing Service, Food Protection Certification Program, CN 6515, Princeton, NJ 08541-6515.

Expendable/Durable Supplies. Items, which are consumed in use, regardless of type classification or unit, price.

Facilities. Government furnished buildings provided to the Contractor for use in performing tasks and services of this contract.

Food borne Disease Outbreak. The occurrence of two or more cases of a similar illness resulting from the ingestion of a common food.

Food Contact Surface. A surface of equipment or a utensil with which food normally comes in contact. This includes equipment and utensils from which food may drain, drop or splash back into food, or onto surfaces normally in contact with food.

Food Handlers. Food service personnel who work where unsealed, raw food or drink is handled, processed, prepared or served, and personnel who touch food or food contact surfaces.

Full Food Service (FFS). Those activities that comprise the full operation of an Army dining facility.

Government Furnished Property (GFP). All facilities, equipment, food and supplies owned or leased by the Government provided to the Contractor for use in performance of this contract.

Government Property. All property owned by or leased to the Government or acquired by the Government under the terms of the Contract. Government property includes both Government-furnished property and Contractor- acquired property as defined in FAR 45.101.

Government Property Administrator (GPA). A Government representative who is responsible for transfers of Government Furnished Property from organizations/units to contracts and return upon contract completion. The GPA maybe the COR.

HACCP Plan: A written document that delineates the formal procedures for following the Hazard Analysis Critical Control Point (HACCP) principles developed by the National Advisory Committee on Microbiological Criteria for Foods.

Hazard: a biological, chemical, or physical property that may cause an unacceptable consumer health risk.

Headcount Maintenance Function. The AFMIS function used to review, perform file maintenance and print reports for headcount and cash collections. It includes processes to update and report signature blocks as well as disbursing office data for the Cash Collection Voucher Report.

Holiday Block Leave. Mass movement of military troops during the Christmas/New Year holiday period.

Holiday Meal Charges. The rates to be charged for the Thanksgiving and Christmas Day special meals.

Inquiries Function. The AFMIS function used to review dining facility files.

Inquiry. A database for information (asking/inquiring/accessing), also called query.

Installation Management Command – IMCOM South East Region. HQ’s agency responsible for installation support.

Installation Commander. A commander of any Army installation, military community for USAREUR, area commander for EUSA, state adjutant general for ARNG, and MUSARC commander for USAR.

Installation Food Program Manager or Food Advisor. An officer, warrant officer, noncommissioned officer, or Department of the Army civilian responsible to the installation commander for matters relating to food service.

Installation Medical Authority (IMA). Installation Medical Authority refers to the Unit Surgeon, Command Chief Surgeon, U.S. Army Medical Center Commanders, and the Director of Health Services or Center Commanders, and the Director of Health Services or his/her representative responsible for defining, setting and monitoring sanitary standards and procedures.

Installation Food Service Management Board. The installation menu board is a panel of Government personnel that plans and provides for all anticipated subsistence requirements for the installation. It provides an interchange of information between food service personnel, TISA and the contractor concerning menu matters and diner comments. A specific function of the board is to review proposed menus, add or change items, and determine the extent to which it shall be implemented.

Inventory Function. The AFMIS function used to complete weekly and monthly physical inventories.

Leftovers. Leftovers are the un-served portions of any item that was prepared for a specific meal, protected from contamination, and held at a proper temperature.

Management and Food Production (M&FP) Service. Those activities which comprise the management of an Army dining facility including, but not limited to; requisitioning, receiving, storing, preparation and serving of food. Also, included are the performance of related administrative and some limited sanitation functions. DFA services are not included.

Major Maintenance. The maintenance and repair of equipment, including the restoration or replacement of parts, as necessitated by wear and tear, damage, failure of parts, or the like.

Meal Service for Remote Site Feeding. Tasks associated with preparing meals including beverages, packaging food for shipping from a garrison dining facility to feed soldiers at field training sites.

Meal Serving Hours. Hours designated by the Government when the dining facility serving lines are open for service.

Menu Production Planning Function. The AFMIS function that is used to plan menus, compute ingredients and quantities required to feed 100 persons per menu item. This program provides the user with a menu for breakfast, lunch and dinner meals for each day or the month, to include breakfast variations, and a daily menu for short order meals.

Minor Maintenance. Normal operator care of equipment recommended by the manufacturer. Minor maintenance is limited to cleaning, oiling, greasing, tightening of nuts and bolts, and other minor tasks.

National Stock Number (NSN). A number used to identify a Government supply item.

Night Meal. The meal served during the late evening to early morning hours (referred to as the midnight meal). The night meal may be a breakfast or dinner meal.

Nonfood Surface. All exposed surfaces other than those included in food or splash zones.

Operating Hours. Operating hours for each facility are listed at TE B. Operating hours specify the time prior to the scheduled start of meal service for the first meal of the day to time following the scheduled close of meal service for the day of operation.

Operational Ration. Packaged, semi-perishable meals issued to personnel for use under field conditions.

Perishable Subsistence. Those food items with limited shelf life that normally require controlled conditions of temperature, and/or humidity during transportation and storage.

Police. The action or process of cleaning and putting in order of a dining facility to include related areas of responsibility. Tasks include sweeping, raking and picking up trash and debris.

Portion Control. Serving of equal amounts to each diner in accordance with prescribed menus and recipes.

Potentially Hazardous Foods (PHF). Any food that promotes the rapid growth of bacteria. May be characterized as high protein and acid foods with water activity above 0.86(H2).

Preventive Medicine Activity. The local medical authority responsible for inspecting sanitary conditions of dining facilities and safe food handling protection.

Prime Vendor. A Department of Defense contractor who has responsibility to supply and furnish subsistence to the dining facility.

Progressive Food Preparation (Batch Cookery). The continuous preparation of food items at selective time intervals during the entire meal period as the food is consumed. The objective is to match the flow of diners through the serving lines so that freshly prepared, quality food is always provided. Progressive cooking reduces the need to hold foods for long periods of time that result in loss of flavor, color, texture, and nutritive value. Exceptions to progressive cooking are; baked or prepared desserts, soups, gravies, meat sauces, and other sauce-type items that do not deteriorate in flavor when held throughout the serving period.

Quality Assurance Surveillance Plan. Defines what the Government must do to ensure that a contractor has performance IAW specified performance standards. Focuses on the level of performance required by the PWS rather than the methodology used by the contractor to achieve that performance.

Ration. The allowance of food for the subsistence of one person for one day.

Regular Menu. A menu offered at the breakfast, lunch and dinner meal which provides the diner, as a minimum, with a choice of two meats/entrees, two vegetables, two starches, assorted desserts, beverages and bread/rolls, and appropriate condiments.

Safe Temperatures. The internal product temperature of potentially hazardous food (PHF) shall be 40oF (7o) or below, 140o (60oC) or above.

Sanitizing. The process of reducing the number of microorganisms on a surface to safe levels.

Sanitizing Solutions. A chlorine solution "or any other chemical sanitizing agent allowed under 21 CFR 178.1010" as defined in, TB MED 530.

Semi-perishable Subsistence. Food item that do not spoil or deteriorate rapidly, such as canned, dried, dehydrated, and other items that may under normal conditions be transported and stored un-refrigerated.

Sensitive and High Dollar Subsistence. Those subsistence items that require intensive control and documentation. Sensitive and high dollar items are listed in the Federal Supply Classification 8905 group in the C8900 Stock List; e.g., meats, fish, poultry products, coffee, etc.

Serving Line(s). The location and equipment within dining facilities where diners are served food or where food/beverage is offered for self-service.

Short Order Menu. A fast food menu offered at the lunch and dinner meal which provides the diner, as a minimum, with a choice of prepared to order cold or grilled sandwiches, hamburgers, cheeseburgers, and hot dogs, in addition to other items; e.g., chili, French fries, baked beans, potato or macaroni salad, potato chips, salads, soups, assorted desserts, beverages and appropriate condiments.

Soldier Fueling Program. The Soldier Fueling Program (SFP) is an Army program developed to establish a feeding (“fueling”) Standards for Soldiers in Initial Military Training (IMT). It encompasses DoD nutrition standards, nutritional education, menu development, product selection, and preparation and serving standards. The SFP is designed to improve readiness and increase IMT Soldier fitness and performance while addressing the problems of poor nutrition awareness and practices and their long-term effects.

Special Meals. Meals offered outside of the normal cyclic menu that support special occasions; e.g., Thanksgiving, Christmas, and the Army’s Birthday, to include special theme meals to honor ethnic and American heritage events.

Standard Meal Rate. The rate charged to reimburse the Government for subsistence and a portion of operating expenses at Army appropriated funded dining facilities.

Subsistence. Food items required for feeding troops. This term includes all foods, nonalcoholic beverages, condiments, accessory foods and ice.

Subsistence-in-Kind (SIK). Meals furnished to enlisted personnel at Government expense, rather than money in lieu thereof.

Supper. A meal consisting of food items served during dinner. The meal may be served during an extended serving period beginning early afternoon and ending early evening. This meal is served only when a brunch has been served and replaces the normal dinner meal.

System Administrator (SA). The individual responsible for planning and controlling the use of the Army Food Management Information System and Subsistence Prime Vendor Interpreter hardware and software.

Tableware. Condiment containers, dispensers and napkin holders.

Temperature Danger Zone (TDZ). Unsafe temperatures for food between 41F and 140F.

Troop Issue Subsistence Activity (TISA). The accountable element of an installation responsible for managing the acquisition and accounting for subsistence supplies for appropriated fund dining facilities, meals for remote site feeding, operational rations, contingency stocks, reserve component customers and authorized non-appropriated fund activity customers.

Subsistence Supply Manager (SSM). An individual who is accountable for government subsistence and who is responsible for supervising the TISA functions. Formerly the TISO.

Veterinary Activity. A part of VETCOM that is responsible for inspecting all food to determine fitness of safety for human consumption.

Work Days. Work days Monday through Sunday, excluding national holidays.

Work Order. A request made to Directorate of Public Works (DPW) for maintenance (equipment repair, service, and calibration) and facility renovations.

C.2.3. Acronyms.

AFARS. Army Federal Acquisition Regulation Supplement.

AFMIS. Army Food Management Information System.

AIT. Advanced Individual Training

AQL. Acceptable Quality Level

AR. Army Regulation.

ARCS. Army Ration Credit System.

ARNG. Army National Guard.

BDFA. Basic Daily Food Allowance.

CM. Contractor Meal.

COR. Contracting Officer’s Representative

DA. Department of Army.

DFA. Dining Facility Attendant.

EFM. Employee Family Member.

EUSA. Eighth United States Army.

FAR. Federal Acquisition Regulation.

FFS. Full Food Service.

ETS. Educational Testing Service.

FM. Field Manual.

FPM. Food Program Manager

GC Garrison Commander

GPA. Government Property Administrator.

GFP. Government Furnished Property.

HACCP. Hazard Analysis Critical Control Point

IAW. In Accordance With.

IET. Initial Entry Training.

IMA. Installation Medical Authority.

IMCOM. Installation Management Command

KO. Contracting Officer.

M&FP. Management and Food Production.

MRE. Meal, Ready-to-Eat.

NIPRNET. Nonclassified Internet Protocol Router Network

NSF. National Sanitation Foundation.

NSN. National Stock Number.

PAE Performance Assessment…