FINAL SOW FOR RFQ.pdf

Request for Quotation Number 1333ND21QNB640521 Statement of Work

Maintenance and Urgent Repair Support for AB Sciex Instruments and Accessories

I. BACKGROUND

The Material Measurement Laboratory is one of two metrology laboratories within the National Institute of Standards and Technology (NIST). The laboratory supports the NIST mission by serving as the national reference laboratory for measurements in the chemical, biological and material sciences. Activities range from fundamental and applied research on the composition, structure and properties of industrial, biological and environmental materials and processes, to the development and dissemination of tools including reference measurement procedures, certified reference materials, critically evaluated data, and best practice guides that help assure measurement quality. Research and measurement services support areas of national importance, such as:

• Advanced materials, from nanomaterials to structural steels to complex fluids

• Electronics, from semiconductors to organic electronics

• Energy, from characterization and performance of fossil and alternative fuels to next-generation renewable sources of energy

• The environment, from the measurement of automotive exhaust emissions and other pollutants to assessment of climate change and the health and safety aspects of man-made nanomaterials

• Food safety and nutrition, from contaminant monitoring to ensuring the accuracy of nutrition labels

• Health care, from clinical diagnostics to tissue engineering and more efficient manufacturing of biologic drugs

• Infrastructure, from assessing the country's aging bridges and pipelines to the quality of our drinking water

• Manufacturing, from lightweight alloys for fuel-efficient automobiles to biomanufacturing and data for chemical manufacturing

• Safety, security and forensics, from gunshot and explosive residue detection, to ensuring the performance of body armor materials, to DNA-based human identity testing

• Fundamental chemical measurements, from the realization of pH to elemental as well as isotopic analyses

In order to perform the activities, NIST MML owns and operates seven AB Sciex instruments in the Materials Measurement Division (643), the Biomolecular Measurement Division (645) and the Chemical Sciences Division (646).

A brief mission statement for each Division is provided below:

• The Materials Measurement Division provides the measurement science, measurement standards, and measurement technology required to enable world-leading characterization of materials in support of the nation’s needs for the determination of the composition, structure, and properties of materials. In partnership with U.S.

industry, government agencies and other stakeholders, the Division develops state-of-the-art instrumentation, methods, models and software to accurately and precisely measure materials over a range of length and time scales. The Division provides benchmarking and validation of emerging materials analysis methods, and disseminates reference materials, standards and scientific data to foster innovation and advance a wide range of technologies, such as those for public safety, forensics, homeland security and nanomanufacturing.

• The Biomolecular Measurement Division provides measurement science, standards, technology, and data required to support the nation's needs in determining the composition, structure, quantity, and function of proteins, peptides, post-translational modifications such as glycosylation and phosphorylation, and related biomolecules such as metabolites. The Division’s work supports advanced biotechnology, biomedical and bioscience research, biomanufacturing, and health care.

• The Chemical Sciences Division conducts research on the science that underpins the identification and quantification of organic species. The group develops, critically evaluates and applies analytical methods based on liquid chromatography, gas chromatography, supercritical fluid chromatography, capillary electrophoresis, and mass spectrometry; conducts fundamental investigations of the processes that affect retention and selectivity in separations and of ionization and dissociation processes in mass spectrometry; is responsible for research and development activities for new chromatographic stationary phases, enantioselective separations, selective solvent http://www.nist.gov/public_affairs/mission.cfm http://www.nist.gov/mml/amat.cfm http://www.nist.gov/mml/elec.cfm http://www.nist.gov/mml/nrg.cfm http://www.nist.gov/mml/env.cfm http://www.nist.gov/mml/food.cfm http://www.nist.gov/mml/bio.cfm http://www.nist.gov/mml/infr.cfm http://www.nist.gov/mml/mfg.cfm http://www.nist.gov/mml/safe.cfm extraction approaches, multi-dimensional separation procedures, novel approaches for selective and sensitive analyte detection, and new mass spectrometric technologies; develops and refines definitive and reference methods for organic species; maintains facilities and expertise for analyses at trace and ultra-trace concentration levels; applies this research and trace organic measurement capabilities to the certification of Standard Reference Materials for chemical composition; provides advice and measurement services to other government agencies (federal and state), scientific organizations, and American industry; and interacts with international standards organizations and other National Metrology Institutes to establish comparability of measurement capabilities.

In order to maintain continued operation of the AB Sciex branded equipment, NIST MML requires maintenance and service plans as detailed in the following section.

II. SCOPE OF WORK

A. The Contractor shall provide maintenance and repair services for the AB Sciex instruments and their associated components specified in Table 1. The outcome shall be that instruments and their associated components shall meet the manufacturer’s specifications, based upon the current version of the operation and maintenance manual at time of award of this requirement. The Contractor shall guarantee the full system performance of these instruments, including accessories.

Service and maintenance shall include unlimited service calls during regular business hours in addition to scheduled preventive maintenance visits for one year. Covered expenses shall include all parts, labor, travel, and per diem. The Contractor shall repair/replace all parts (i.e., hardware, accessory components/systems) required for the continued operation of the equipment listed in Table 1. Currently, all equipment listed in Table 1 is functioning in accordance with manufacturer’s specifications.

Table 1. AB Sciex Equipment, and Accessories

NIST OU

Name/Division

Instrument and Model Number

Serial Number

Description of 3rd Party Accessories

Location (Addresses listed in “Place of

Performance” section)

Building No. Room No.

NIST Point of Contact

(TO BE IDENTIFIED

AT THE TIME OF

AWARD)

Chemical Sciences Division (646.02) Organic

Chemical Metrology

Group

API 4000 QQQ V2250307 Agilent 1100

LC

Gaithersburg, MD 227 A144

Chemical Sciences Division (646.02) Organic

Chemical Metrology

Group

API 5000 QQQ AG21900803 Agilent 1260

LC

Gaithersburg, MD 227 B159

Chemical Sciences Division (646.11)

Biochemical and Exposure Science Group

API 4000 QQQ V2530309 Agilent 1100

LC

Charleston, SC HML D203

NIST OU

Name/Division

Instrument and Model Number

Serial Number

Description of 3rd Party Accessories

Location (Addresses listed in “Place of

Performance” section)

Building No. Room No.

NIST Point of Contact

(TO BE IDENTIFIED

AT THE TIME OF

AWARD)

Chemical Sciences Division (646.11)

Biochemical and Exposure Science Group

API 4000 Qtrap AR21210802 Agilent 1200

LC

Charleston, SC HML D203

Chemical Sciences Division (646.11)

Biochemical and Exposure Science Group

API 5500 QQQ EF222191904 Agilent 1260

LC

Charleston, SC HML D203

III. SPECIFIC TASKS

The Contractor shall perform the following tasks for each AB Sciex instrument and accessories as described in Table 1:

A. Service Conditions and Repairs for all Instruments

1. All services performed shall be provided by personnel who are trained and have at least two (2) years of experience on the AB Sciex instrument or accessories for which the service is being rendered in the operation of the covered instrument and/or accessories.

2. All parts shall be approved for use with the instrument by AB Sciex and/or the manufacturer of the accessories.

3. The Contractor shall respond to all service calls Monday through Friday, during regular business hours only.

The Contractor shall provide a service technician/engineer on-site at NIST Gaithersburg, MD, and/or the Hollings Marine Laboratory (HML) in Charleston, SC within 48 hours after the service call is placed by the Government. No weekend service visits shall be required.

4. In the event that the Contractor is unable to resolve the problem during the service call, the Contractor shall provide telephone support and on-site support as needed to expedite a solution for NIST and HML.

5. The Contractor must obtain all parts required for all repairs and maintenance. The Contractor shall make a commercially reasonable effort to secure parts within 72 (business) hours after identifying the need for a replacement part for the covered equipment. Parts requiring a lead time of longer than two weeks shall be identified by the Contractor in writing to the Contracting Officer’s Representative (COR) along with a plan detailing a temporary solution that would allow the equipment to continue working while the part is sourced.

The Government intends that the “plan” would result in a zero additional cost to the Government.

6. All repairs must result in the instruments meeting manufacturer’s specifications as specified in the most recent version of the operation and maintenance manual for the instrument at time of award of this requirement.

7. Any parts or components removed for replacement shall become the property of the Contractor unless otherwise agreed to by the parties. The Contractor shall remove the parts from the NIST Gaithersburg/NIST

Charleston (HML) campus at the time of the service call and that no shipping charges will be incurred by the Government. The Contractor shall assume liability for all parts removed from the NIST Gaithersburg/NIST Charleston (HML) campus.

B. Preventive Maintenance for Instruments in Table 1

1. Provide one (1) preventive maintenance (PM) visit for each piece of equipment during the base period and each one year option period. The PM must be scheduled and completed in accordance with the most recent operation and maintenance manual available for each instrument.

2. Preventive maintenance visits shall occur during NIST Gaithersburg/NIST Charleston (HML)’s regular business hours between 8:00 a.m. and 5:00 p.m. The specified NIST/HML Technical Point of Contact (TPOC) will contact the Contractor to schedule a mutually acceptable date and time for the preventive maintenance visits.

C. Telephone Support for Instruments in Table 1

The Contractor shall provide telephone support for the specified equipment during regular business hours.

Telephone support must include responses to questions about operating practices, application use, and service issues that can be diagnosed and resolved over the telephone.

D. Compliance with NIST/HML Rules and Regulations for all Instruments in Table 1

1. While on the NIST Gaithersburg/NIST Charleston (HML) campus, the Contractor’s representative(s) shall abide by all NIST Gaithersburg/NIST Charleston (HML) rules and regulations pertaining to visitors. Visitor requirements to NIST and HML are provided at http://nist.gov/public_affairs/visitor/index.cfm. Visitor’s requirements for the IBBR are provided at https://www.ibbr.umd.edu/groups/visiting-ibbr.

2. The Contractor shall provide all information necessary for the COR to authorize entrance to the NIST Gaithersburg/NIST Charleston (HML)campus in accordance with NIST Security Policy and Procedures. In the case of preventive maintenance visits, the Contractor shall provide at least thirty (30) days’ notice to the COR or the TPOC.

3. Refer to the attachment, “NIST Foreign National Visitors and Guests” for policy and procedures.

4. The Contractor shall comply with all NIST requirement relevant to COVID-19 while working on-site at NIST Gaithersburg/NIST Charleston.

IV. ACCEPTANCE/INSPECTION BY THE GOVERNMENT

The Government reserves the right to conduct quality assurance testing to confirm that a given instrument meets the manufacturer’s performance specifications. All Government testing will be completed within five (5) working days of the completion date of a maintenance or repair visit.

V. OPTIONS

The Contractor shall perform the work described in Sections II and III of this SOW for one base period and up to four one-year option periods.

VI. DELIVERABLES AND DELIVERABLE DUE DATES

The Contractor shall submit a service ticket to the designated TPOC for each instrument prior to departure from NIST/HML/IBBR on any given service call for maintenance or repairs. The service ticket shall include the following for all instrument repairs and maintenance:

http://nist.gov/public_affairs/visitor/index.cfm

1. Model number.

2. Serial number.

3. Date and time of arrival to NIST/IBBR.

4. Description of service performed.

5. Name and quantity of any parts that were repaired.

6. Name and quantity of any parts that were replaced.

7. Date and time of departure from NIST Gaithersburg/NIST Charleston (HML).

8. Diagnostic test results or narrative summary demonstrating that the AB Sciex instrument is meeting the performance standards.

9. Any additional comments or recommendations.

10. Printed name and signature of service technician

11. Signature block for NIST Gaithersburg/NIST Charleston (HML) personnel accepting the services rendered.

Additionally, copies of the service tickets performed within a billing cycle must be submitted with the accompanying invoice.

VII. PERIOD OF PERFORMANCE AND PLACE OF PERFORMANCE

The period of performance shall be for a base period of one year from the date of award with four one-year option periods. The Government anticipates that the period of performance of this contract will commence on September 24, 2021.

Performance will occur at the following locations:

• NIST, 100 Bureau Drive, Gaithersburg, MD,

• HML at 331 Ft. Johnson Road, Charleston, SC, VIII. CONTRACTOR’S MINIMUM QUALIFICATIONS

The Contractor shall provide engineers or technicians that are fluent in the operation of the equipment in question throughout the period of performance of this requirement. Contractor personnel shall have at least two (2) years of experience on the AB Sciex instrument or accessories for which the service is being rendered.