FINAL_IFB___261-_Q___As.docx

IFB #261--Kiosk Payment Services Question and Answer sheet

Question #1: Will the Vendor be responsible for processing the debit and credit card payments?

Answer #1: Yes

Question #2: The Vendor offers 5 kiosk models. May we offer different types of kiosks based on each locations payment volume?

Answer #2: Yes, subject to DCSS/LCSA approval.

Question #3: May we offer approved advertising services on the optional overhead kiosk monitors?

Answer #3: Yes, subject to DCSS/LCSA approval

Question #4: May we offer other applications on the kiosk such as bill pay?

Answer #4: Yes

Question #5: The Vendor offers 5 kiosk models, several of which have ATM capabilities. May we offer ATM services on the kiosk?

Answer #5: Yes – Although this function will not be considered in the bid evaluation. DCSS will in no way be liable for any costs or fees associated with providing this service.

Question #6: Will allowing clients to manually enter check information (eCheck) suffice as the kiosk check solution?

Answer #6: Yes

Question #7: The Vendor offers 5 kiosk models, 4 of which offer cash back – to the dollar. Does the DCSS require the kiosk to provide cash change back?

Answer #7: No

Question #8: If the Vendor were to guarantee funds to the DCSS once cash, checks and approved credit and debit card transactions are accepted, would the Vendor be allowed to charge a fee to the consumer for these reversals?

Answer #8: Yes ____________________________________________________________________________________

Question #9: Does DCSS have a “hot check” or “do not accept check” list for those with a history of bounced checks so that Contractor can remove the check option for repeat offenders?

Answer #9: No

Question #10: Since DCSS is willing to absorb merchant expenses associated to card payments, would DCSS be willing to absorb costs associated to using a check guarantee program?

Answer #10: No

Question #11: Would DCSS consider alternative bids for cash only? Cash/cards only?

Answer #11: No

Question #12: If Contractor has regulatory requirements (PCI, NACHA, BSA, MTL, etc.) stipulating pass through contractual language with clients, could the proposal include supplementary language within the “Special Terms and Conditions (Exhibit D)” to fulfill these requirements?

Answer #12: DCSS will comply with any regulatory requirements directly applicable to DCSS, however, the Special Terms and Conditions of the contract cannot be modified.

Question #13: If available, please provide data related to returned items for check payments made through existing kiosk vendor.

Answer #13: Currently, check payments are not accepted.

Question #14: Please provide data related to returned items for checks payments at LCSA offices.

Answer #14:

Below are the total checks processed by the State Disbursement Unit. This includes checks dropped off in LCSA offices (16,010), mailed to the SDU and entered electronically into the DCSS website. There is no way of the identifying the returned checks that were dropped off in LCSA offices from other paper checks that were mailed to the SDU.

FFY 2014/15 Check Collections (Oct 2014 – Sep 2015)