Final-Attachment_B_-_DoIT_Client_Services_RFP_Pricing_Sheet_final.xlsx
XLSX spreadsheet 17 KB Posted
- Solicitation number
- BPM055927
- Issued by
- Maryland
About this file
This is a pricing sheet for the Maryland Department of Information Technology (DoIT) Service Desk Contract Center as a Service (CCaaS) solicitation FC-193-26. The RFP seeks a contractor to provide comprehensive client services including service desk operations, quality assurance, IT asset management, and end-user desktop support. The pricing structure requires bidders to propose costs across a five-year contract term with two optional renewal years, broken down by Monthly Recurring Costs (MRC) for each contract year. The solicitation mandates staffing levels including 25 full-time Service Desk Technicians, 2 Quality Assurance Analysts, 15 IT Asset Management Specialists, and 30 End-User Desktop Support Technicians, with a Not-To-Exceed (NTE) designation on certain positions.
The pricing sheet requires offerors to submit hourly or monthly rates for all personnel categories and to identify technology and tools costs necessary for service delivery, including CCaaS platform licensing, contact center licenses, performance monitoring tools, and ServiceNow integration requirements. Operational costs must be itemized for onboarding and training, data migration, maintenance and updates, and professional services. Offerors must provide a firm fixed price proposal with total annual costs and cumulative five-year costs across all service categories. The document requires completion of offeror information including company name, FEIN, address, authorized signature, and date, with space designated for an EMMA SUP# identifier for grant tracking purposes.
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Other files
| File | Type | Posted |
|---|---|---|
| RFP-_DoIT_Client_Services_RFP-FINAL.pdf |
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Text version
Breakdown of Costs
| DEPARTMENT OF INFORMATION TECHNOLOGY (DOIT) |
| DOIT SERVICE DESK CONTRACT CENTER as a SERVICE (CCaaS) |
| SOLICITATION #: FC-193-26 |
Instructions: Please provide proposed costs for the items highlighted in yellow.
1. Personnel Costs Breakdown by role, number of resources, and hourly/daily/monthly rates (if applicable)
| Role | FTEs | Hourly Rate | Monthly Cost | Year 1 MRC (Monthly Recurring Cost) First 12 Months | Year 2 MRC (Monthly Recurring Cost) 12 Months | Year 3 MRC (Monthly Recurring Cost) 12 Months | Year 4 MRC (Monthly Recurring Cost) 12 Months | Year 5 MRC (Monthly Recurring Cost) 12 Months | Option Year 1 MRC (Monthly Recurring Cost,12 months) | Option Year 2 MRC (Monthly Recurring Cost,12 months) |
| Service Desk Technician (F/T dedicated resource) | 25 (NTE) | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| Service Desk Quality Assurance Analyst (F/T dedicated resource) | 2 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| IT Asset Management Specialist (F/T dedicated resource) | 15 (NTE) | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| End User Desktop Support Technician (F/T dedicated resource) | 30 (NTE) | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| Sub Total Annual Personnel Costs | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||
| Total Personnel Costs | $0.00 |
2. Technology & Tools Costs Costs for software licenses, hardware, or other tools required for service delivery
| Item | Quantity | Unit Cost | Monthly Cost | Year 1 MRC (Monthly Recurring Cost) First 12 Months | Year 2 MRC (Monthly Recurring Cost) 12 Months | Year 3 MRC (Monthly Recurring Cost) 12 Months | Year 4 MRC (Monthly Recurring Cost) 12 Months | Year 5 MRC (Monthly Recurring Cost) 12 Months | Option Year 1 MRC (Monthly Recurring Cost,12 months) | Option Year 2 MRC (Monthly Recurring Cost,12 months) |
| CCaaS Platform | 1 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| Contact Center Licenses (As needed to meet the requirements of the RFP) | 25 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| Service Desk Technician Performance Monitoring Tools (Dashboards, etc.). (As needed to meet the requirements of the RFP) | 25 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| ServiceNow and Platform APIs (As needed to meet the requirements of the RFP) | 5 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| Sub Total Technology Costs | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||
| Total Technology Costs | $0.00 |
3. Operational Costs- Sample figures for evaluation purposes only Includes costs for training, facilities, and other ongoing operations
| Item | Frequency | Unit Cost | Total Cost |
| Onboarding & Training | 1 | $0.00 | |
| Data Migration | 1 | $0.00 | |
| Maintenance & Updates | 1 | $0.00 | |
| Professional Services | 1 | $0.00 | |
| Total Operational Costs | $0.00 |
4. Total Costs Summary of total costs
| Category | Total Annual Cost | Total Cost over 5 years |
| Personnel Costs | $0.00 | $0.00 |
| Technology & Tools Costs | $0.00 | $0.00 |
| Operational Costs | $0.00 | $0.00 |
| Total Firm Fixed Price | $0.00 | $0.00 |
Summary of Costs
| DEPARTMENT OF INFORMATION TECHNOLOGY (DOIT) |
| DOIT SERVICE DESK CONTRACT CENTER as a SERVICE (CCaaS) |
| SOLICITATION #: FC-193-26 |
Instructions: Please provide proposed costs for the items highlighted in yellow.
| Description | Estimated Annual Price | Estimated Cost over 5 Years |
| Personnel Costs | $0 | $0.00 |
| Technology & Tools Costs | $0.00 | $0.00 |
| Operational Costs | $0.00 | $0.00 |
Forecast of Total Costs $0 $0.00
Name of Offeror:
Signature:
Date:
Address of Offeror:
Offeror FEIN:
EMMA SUP#
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