FINAL 36C24525Q0069 WiFi GUEST INTERNET SERVICES.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

517-25-1-6071-0003

36C24525Q0069 11-07-2024

AMY WALTER, AMY.WALTER1@VA.GOV NONE 11-20-2024

1:00 PM EST

Department of Veterans Affairs

VISN 5 | NCO 5

849 INTERNATIONAL DRIVE, SUITE 275

LINTHICUM MD 21090

X 100

X

Y

517112

1500 Employees

N/A

X

Department of Veterans Affairs

BECKLEY VA MEDICAL CENTER

200 VETERANS AVENUE

BECKLEY WV 25801-6444

Department of Veterans Affairs

VISN 5 | NCO 5

849 INTERNATIONAL DRIVE, SUITE 275

LINTHICUM MD 21090

PAYMENT WILL BE MADE BY

FSC e-Invoice Payment

Invoice must be submitted electronically http://www.fsc.va.gov/einvoice.asp

Invoice Setup Information 1-877-489-6135

See CONTINUATION Page

THE PURPOSE OF THIS REQUEST FOR QUOTE (RFQ) IS TO OBTAIN

QUOTES FROM QUALIFIED VENDORS FOR GUEST WiFi INTERNET

SERVICES AND SUPPORT.

LOCATION: BECKELY VA MEDCIAL CENTER

QUOTES ARE DUE NO LATER THAN NOVEMBER 20, 2024 @ 1:00 PM EST

QUESTIONS ARE DUE NO LATER THAN NOVEMBER 14, 2024 @ 1:00 PM EST.

QUOTES & QUESTIONS MUST BE EMAILED TO AMY.WALTER1@VA.GOV .

THIS REQUIREMENT IS A TOTAL SDVOSB/VOSB SET-ASIDE.

See CONTINUATION Page

X X

X 1

AMY WALTER

VA-VHA-RPOE-2024-0069

mailto:AMY.WALTER1@VA.GOV http://www.fsc.va.gov/einvoice.asp mailto:AMY.WALTER1@VA.GOV

36C24525Q0069

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 STATEMENT OF WORK

GENERAL INFORMATION

Title of Project

Period of Performance

Required Services

Public WiFi Equipment

SUPPORTING INFORMATION

QUESTIONS/ANSWERS

B.4 IT CONTRACT SECURITY

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (NOV 2023)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.5 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED SERVICE-DISABLED

VETERAN-OWNED SMALL BUSINESSES (JAN 2023) (DEVIATION)

C.6 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—CERTIFICATE OF

COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023) (DEVIATION)

C.7 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

C.8 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

C.9 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.10 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2024)

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (SEP 2023)

E.2 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO

SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.3 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT ORDERS—

REPRESENTATION AND DISCLOSURES (DEC 2023)

E.4 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.7 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

E.8 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021)

E.9 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (MAY 2024)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C245 AMY.WALTER1@VA.GOV

Department of Veterans Affairs

VISN 5 | NCO 5

849 INTERNATIONAL DRIVE, SUITE 275

LINTHICUM MD 21090

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other []

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the

Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1.00 EA __________________ __________________

Base Year Service/Maintenance Contract for the Public WiFi Network Contract Period: Base POP Begin: 12-01-2024 POP End: 11-30-2025 PRINCIPAL NAICS CODE: 517112 - Wireless Telecommunications Carriers (except Satellite) PRODUCT/SERVICE CODE: DG10 - IT and Telecom - Network As A Service

1001 1.00 EA __________________ __________________

Base Year Service/Maintenance Contract for the Public WiFi Network Contract Period: Option 1 POP Begin: 12-01-2025 POP End: 11-30-2026

2001 1.00 EA __________________ __________________

Contract Period: Option 2 POP Begin: 12-01-2026 POP End: 11-30-2027

3001 1.00 EA __________________ __________________

Contract Period: Option 3 POP Begin: 12-01-2027 POP End: 11-30-2028

4001 1.00 EA __________________ __________________

Contract Period: Option 4 POP Begin: 12-01-2028 POP End: 11-30-2029

GRAND TOTAL

B.3 STATEMENT OF WORK

GENERAL INFORMATION

Title of Project

VETERAN GUEST INTERNET | Network Management Service for Veteran Guest Internet Network.

Background: The Beckley VA Medical Center has a new enterprise network in place that is referred to as the Outcome Health and Veteran Guest WiFi Network. This network is, separate from the Office of

Information Technology (OIT), based enterprise network and does not carry Patient Healthcare Information.

To provide an optimal experience for Patient Centered Care, the network is essential to the VA Campus.

The vision for Beckley’s future is to continue to build a platform that veterans, vendors, and internal departments can depend on for implementing innovative services. The public wireless service is only one of many services that securely reside on this infrastructure along with Outcome Health, as examples. This network is expected to mature and require changes, which requires intimate knowledge of the network’s original design and future goals. A background in how this network was designed with Wi-Fi and Outcome Health system elements is a must for efficiency and continuity.

Objectives: As part of the new innovations at the Beckley VA property, the network was created to facilitate the centralization of the many disparate technological innovations systems that need access only to the public internet or only need internal and secure communication. The goal is to decrease the cost of purchasing new infrastructure and services by centralizing all non-patient sensitive data related technologies and public internet connections onto one secure and centrally managed infrastructure that has security and performance built in.

With this information in mind, the objective of this RFQ is to essentially outsource a Help Desk, infrastructure monitoring and IT support services that will augment the onsite staff.

Period of Performance

The contract shall cover a base period plus four (4) option years.

Base Year: 12/01/2024 to 11/30/2025

Option Year 1: 12/01/2025 to 11/30/2026

Option Year 2: 12/01/2026 to 11/30/2027

Option Year 3: 12/01/2027 to 11/30/2028

Option Year 4: 12/01/2028 to 11/30/2029

Required Services

The contractor shall provide all resources necessary to accomplish the deliverables described in the Statement of

Objective (SOO), except as may otherwise be specified. The following list comprises the areas that the Guest WiFi and

Outcome Health Network will include but not limited to these services:

1. The Contractor shall provide 24/7/365-day user (Veteran) support through a call center.

2. The wireless Internet access shall be available to a user 24/7/365 except during periods of scheduled maintenance.

3. Provide the ability for the VA to have failed network equipment replaced by the contractor. All network equipment and components will be provided by the vendor except for switches and access points. Switches and access points will be government furnished equipment (GFE) which will require configuration by the vendor.

4. Maintenance shall be scheduled during off peak hours, after 2100 local time relevant to the affected facility(ies). Holidays and weekends work must be scheduled with program office point of contact (POC).

5. The Contractor shall provide 24/7/365-day technical support through a 800 number call center for VHA medical center staff and guest utilizing the wireless service.

6. The Contractor shall provide on-site support when required by the VA.

7. The Contractor shall provide a 3hour response time for trouble tickets entered through the technical support call center.

8. The Contractor shall physically respond onsite within 24 hours for issues that require onsite support.

9. The Contractor shall provide oversight and monitoring of the installed wireless network(s) and provide the program office point of contact (POC) with automated and monthly trouble ticket reports that identify network status/outages, trouble tickets received, and resolution of those trouble tickets. The Contractor shall provide a notification of an event that poses a risk of extending a scheduled maintenance period that requires the service to be offline or which may degrade system performance shall be disseminated to the user community 7 days prior to the event.

10. The Contractor shall provide quarterly utilization reports for each physical location facility. The utilization report shall address and describe, for the prior month, for each facility, the typical usage of access points, amount of network traffic, security issues, peak simultaneous connections and recommendations for any areas that require upgraded bandwidth based on report data.

11. The Contractor shall be responsible for maintaining the ISP service, all system hardware and infrastructures, including patching/security updates, as well as any software maintenance/license for all network devices/servers for the length of the contract.

12. The Contractor shall provide service availability with an expected 98% uptime.

13. Moves, Adds, Changes, Deletes of any users, firewall needs, policies, etc. This includes any needs for vendor accounts and access. Welcome to the VA Guest WiFi ULA agreement will be displayed when users try to connect.

Users must accept agreement.

14. Security Penetration Testing

Support via an Enterprise IT Service Management Suite (ITSM): that meets the following minimum requirements:

• Monitoring & Remote Management

• Inventory & Warranty Tracking

• Alerting

• Asset Management

• Single Point of Contact Help/Service Desk for patients/guests/vendors

• Escalation and facilitation of RMA/vendor required support tickets

• Infrastructure Support

• Client facing support portal

• Patching

• Reporting

• Vendor relationship management for Cisco and other technology vendors.

Infrastructure Details: Details of the infrastructure to be supported based on vendor equipment and at the time of writing this document:

Public WiFi Equipment Item Description QTY

C9115AXI-B Cisco Catalyst 9115AX Series 182

Network-PNP-LIC Network Plug-N-Play Connect

For Zero-Touch Device Deployment

SW9115AX- CAPWAP-K9

CAPWAP Software for 9115AX

Exp 4/30/2025

CDNA-E-C9115 Wireless Cisco DNA ON-PREM

Essentials, 9115 Tracking Exp 4/30/2025

DNA-E-3Y-C9115 Cisco C9115AX Cisco DNA ON-PREM

Essential, 3Y Term, TRK LIC Exp 4/30/2025

AIR-DNA-E Wireless Cisco DNA ON-PREM Essential, Term LIC Exp 4/30/2025

AIR-DNA-E-3Y Cisco Wireless DNA ON-PREM Essential

3Y TERM LIC Exp 4/30/2025

PI-LFAS-AP-T Cisco Prime AP Term Licenses Exp 4/30/2025 182

PI-LFAS-AP-T-3Y Cisco PI DEV LIC For Lifecycle Assurance

Term 3Y Exp 4/30/2025

AIR-DNA-E-T Cisco Wirele4ss Cisco DNA ON-PREM Essential

TERM TRACKER LIC Exp 4/30/2025

AIR-DNA-E-T-3Y Cisco Wireless DNA ON-PREM Essential

3Y TERM, Tracker LIC Exp 4/30/2025

AIR-DNA-NWSTACK-E

Cisco AIR DNA Perpetual Network Stack

C9115AXI-SINGLE Cisco C9115AXI Single pack Option

C9115-OVER Cisco C9115AX Over Option Exp 4/30/2025 182

C9200L-24P-4G-E Cisco Catalyst 9200L 24-PORT POE, 4X 1G

Network Essentials Exp 4/30/2025

C9200L-NW-E-24 C9200L Network Essentials, 24-PORT License

Item Description QTY

PWR-C5-600WAC/2 Cisco 600W AC Config 5 Power Supply

Secondary Power Supply

C9200L-DNA-E-24 C9200L CISCO DNA ESSENTIALS, 24-PORT

TERM LICENSE Exp 4/30/2025

C9200L-DNA-E-24-3Y CISCO C9200L CISCO DNA ESSENTIALS, 24

Port 3 Year TERM LICENSE Exp 4/30/2025

C9200L-48P-4G-E Cisco Catalyst 9200L 48-Port POE+ 4X 1G

Network Essentials

C9200L-NW-E-48 Cisco 9200L Network Essentials, 48 Port

License

PWR-C5-1KWAC/2 Cisco 1KW AC config 5 Power Supply

Secondary Power Supply

C9200L-DNA-E-48 Cisco 9200L DNA Essentials, 48 Port

Term License Exp 4/30/2025

C9200L-DNA-E-48-3Y Cisco 9200L DNA Essentials, 48-Port

3 Year Term License

C9800-L-C-K9 Cisco Catalyst 9800-L Wireless

Controller Copper Uplink

C9800-AC-110W Cisco Catalyst 9800 L Wireless

Controller Power Supply

MX250-HW Meraki MX250 Router/Security

Appliance

LIC-MX250-SEC-3YR Cisco Meraki MX250 Advanced Security

License and Support, 3YR

Service Tag 10VVFK2 Optiplex Micro Streaming Server

Express Service Code 2230316930

SUPPORTING INFORMATION

Place of Performance: The VAMC located at 200 Veterans Avenue, Beckley WV 25801.

Period of Performance: The Vendor shall perform all work during normal business hours, (unless other times are stipulated by the program office POC.

Work is to begin as soon as possible but no later than thirty (30) calendar days after the receipt of the purchase order.

Special Considerations:

1. Contractor Furnished Materials – All labor, materials, equipment to perform the job. When “furnish”, “provide”, “install”, or similar term is used it shall mean a complete installation, ready for use. The vendor shall supply all parts, equipment, material, and labor to conduct work as listed in the Statement of Work above. The work will include all items as described in the Scope of Work listed above.

2. Government Furnished Materials and Services. Government furnished property, if any, will be identified and will only be used for the performance of this contract unless otherwise authorized by the Contracting Officer. The

Contractor shall, always take any and all steps necessary for maintenance and preservation of all Government-furnished property. The Contractor shall comply with all reasonable requests of the Contracting Officer to enclose, or specifically protect, Government-furnished property.

Qualifications of Key Personnel: Contractor’s employees should be knowledgeable of standards associated with this type of work.

Supervision/Communication: Always during the performance, the Contractor’s Superintendent (if applicable) shall be available by cellular phone. Prior to beginning any work, the Contractor shall supply the program office point of contact (POC) with the telephone number for the Superintendent.

The Program Office Point of Contact (POC): Shall be responsible for the inspection of the work called for in this job.

The Contracting Officer’s Representative will be identified in the task order by name, telephone number and location.

Inspections made by the program office point of contact (POC) are for the sole benefit of the Government and do not relieve the Contractor of any quality control responsibilities.

Security Requirements: Contractor shall identify which employees will be working under the awarded contract. Contractor personnel shall include employees, sub-contractors, subcontractor employees, suppliers and delivery personnel entering the Medical Center. ALL CONTRACTOR SERVICE ENGINEERS/Employees

MUST REPORT to the Police Office located in building 1 room 1B-124H to sign in and receive a visitor badge before work can begin as well as sign out and return badge when work is completed. If it is necessary for the contractor to work after 5:00pm, permission must be granted from the program office point of contact (POC), Biomedical Support Specialist or designee. This does not apply to suppliers and delivery personnel making deliveries to the VA warehouse dock only. Those employees shall bring photo ID to obtain a VA Contractor identification badge that shall be always worn above the belt while on Medical Center property. Contractor’s employees shall return all I.D. badges to designated personnel at time designated in the task order.

Smoking Policy: The Contractor shall not allow smoking in any building. The Contractor shall ensure employees smoke only in designated outdoor areas, 50 feet away from buildings.

Parking/Traffic Regulations: The Contractor shall not park on grassy areas unless approved by the program office point of contact (POC) and the Contractor agrees to restore areas back to VA standards. Drivers should be particularly concerned with pedestrian traffic. Yield to pedestrians in crosswalks. Posted speed limits and all other traffic controls are to be always observed by operators. Seat belt use is mandatory on the VA grounds.

CERTFICATION & ACCREDITATION (C&A) Requirements

C & A requirements do not apply. A Security Accreditation is not required.

QUESTIONS/ANSWERS

NASA SEWP PUBLIC WiFi QUESTIONS & ANSWERS SHEET

QUESTIONS:

A. Section B1, bullet no. 11 - Is the Contractor to provide an Internet access circuit for the Outcome Health and

Veteran Guest WiFi Network as part of their solution or will the Internet access circuit be provided by the VA

(GFE)?

a. ANSWER: We currently have a 50MBPS circuit.

B. If the contractor is expected to provide an Internet access circuit as part of their solution, please provide the following information:

a. Carrier, and upload/download speeds associated with the existing circuit.

b. Performance requirements for the new circuit

c. Building and room number of the ISP demarc location on campus.

i. ANSWER: The current vendor is OPTIMUM.

ii. We would like to have the service upgraded to 500 MBPS which would require a fiber connection.

1. **We previously had a fiber circuit that was tied to another VA site across town through Optimum.

iii. Demarc is in the main hospital in the basement room BB-129.

C. Will all hardware and software be provided by the Government?

a. ANSWER: Not all software and hardware will be provided by the Government.

i. The Vendor will provide all required software. I am aware that there is a Meraki License that will require renewal next year.

ii. The current vendor provided a surveillant device which will be removed from service and returned at the end of the contract. If the new vendor requires this device for monitoring, they will have to supply their version that would be compatible.

iii. The current vendor, (OPTIMUM), partnered with a company to do penetration testing, which employed a vendor-provided computer. The computer will be returned to the vendor at the end of the contract. If the new vendor requires equipment for monitoring, it will supply it.

iv. Any failed equipment will be provided by the vendor. All network equipment and components will be provided by the vendor except for switches and access points.

Switches and access points will be government furnished equipment (GFE) which can be purchased from the vendor and configured by the vendor.

v. Vendor will provide the Internet Access Circuit.

vi. ******At the completion of the contract, any vendor equipment needing returned but contain hard drives, to the vendor, must needing returned to the vendor provided by the vendor that has hard drives and would need to be returned to vendor after contract completion, termination or equipment failure will have the hard drives removed by the government******

D. What software licenses expire that will require renewing?

a. ANSWER: Your current Meraki license will need to be renewed after your current support contract expires. Please see below for expiration date details.

NASA SEWP PUBLIC WiFi QUESTIONS & ANSWERS SHEET

QUESTIONS (CONTINUED)….

E. What date/year do the software licenses expire?

a. ANSWER: Your Meraki licensing currently expires on 06/10/2024. We can help you with that renewal as planned around that date, which will give you 12 months from that point before your next renewal will be necessary.

F. Is our current splash page configured on an existing device on our network and will continue to operate?

a. ANSWER: The splash page sits on and is fed out by the Catalyst 9800-L Wireless LAN controller.

Beckley does not share a splash page.

G. Will we have to be prepared to take over the Internet Service Provider and if so any suggestions on a timely transfer?

a. ANSWER: You or your new MSP will need to be prepared to manage your ISP/circuit once your current support contract expires. Your current ISP is Optimum (formerly SuddenLink), and your circuit is out of contract (has gone month-to-month). Optimum has a business takeover form that will allow us to transfer ownership of your existing circuit to you or your new MSP to avoid the need to stand up a new ISP. Our compliance team is currently working on that form, and we will be able to send that to you to fill out shortly.

H. Can someone provide current Administrative Logon Information for the different network devices for future service?

a. ANSWER: Credentials are provided as part of the contract decommission process that will happen at the end of the period of performance.

RFQs ARE DUE NO LATER THAN NOVEMBER 20, 2024 @1:00 PM EST.

QUESTIONS REGARDING THE RFQ ARE DUE NO LATER THAN NOVEMBER 14, 2024 @1:00 PM EST.

SEND ALL INQUIRES AND RFQs TO AMY.WALTER1@VA.GOV, CONTRACTING OFFICER.

B.4 IT CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same

Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program.

The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance.

National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared

U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of

Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS).

Verification of a Security Clearance must be processed through the Special Security Officer located in the

Planning and National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor's employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

3. VA INFORMATION CUSTODIAL LANGUAGE

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

b. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor's information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA's information is returned to the VA or destroyed in accordance with VA's sanitization requirements. VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

c. Prior to termination or completion of this contract, contractor/ subcontractor must not destroy information received from VA, or gathered/ created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA

Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management

Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media

Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

d. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of

VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

e. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

f. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

g. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

h. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

i. The contractor/subcontractor's firewall and Web services security controls, if applicable, shall meet or exceed VA's minimum requirements. VA Configuration Guidelines are available upon request.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA's prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

k. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the contractor/subcontractor is in receipt of a court order or other requests for the above mentioned information, that contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response.

l. For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor Security Control Assessment (CSCA) on a yearly basis and provide it to the COR.

4. INFORMATION SYSTEM DESIGN AND DEVELOPMENT

a. Information systems that are designed or developed for or on behalf of VA at non-VA facilities shall comply with all VA directives developed in accordance with FISMA, HIPAA, NIST, and related VA security and privacy control requirements for Federal information systems. This includes standards for the protection of electronic

PHI, outlined in 45 C.F.R. Part 164, Subpart C, information and system security categorization level designations in accordance with FIPS 199 and FIPS 200 with implementation of all baseline security controls commensurate with the FIPS 199 system security categorization (reference Appendix D of VA Handbook 6500, VA Information Security Program). During the development cycle a Privacy Impact Assessment (PIA) must be completed, provided to the COR, and approved by the VA Privacy Service in accordance with Directive 6507, VA Privacy Impact Assessment.

b. The contractor/subcontractor shall certify to the COR that applications are fully functional and operate correctly as intended on systems using the VA Federal Desktop Core Configuration (FDCC), and the common security configuration guidelines provided by NIST or the VA. This includes Internet Explorer 7 configured to operate on Windows XP and Vista (in Protected Mode on Vista) and future versions, as required.

c. The standard installation, operation, maintenance, updating, and patching of software shall not alter the configuration settings from the VA approved and FDCC configuration. Information technology staff must also use the Windows Installer Service for installation to the default "program files" directory and silently install and uninstall.

d. Applications designed for normal end users shall run in the standard user context without elevated system administration privileges.

e. The security controls must be designed, developed, approved by VA, and implemented in accordance with the provisions of VA security system development life cycle as outlined in NIST Special Publication 800-37, Guide for Applying the Risk Management Framework to Federal Information Systems, VA Handbook 6500, Information Security Program and VA Handbook 6500.5, Incorporating Security and Privacy in System

Development Lifecycle.

f. The contractor/subcontractor is required to design, develop, or operate a System of Records Notice (SOR) on individuals to accomplish an agency function subject to the Privacy Act of 1974, (as amended), Public Law

93-579, December 31, 1974 (5 U.S.C. 552a) and applicable agency regulations. Violation of the Privacy Act may involve the imposition of criminal and civil penalties.

g. The contractor/subcontractor agrees to:

(1) Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the

Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies:

(a) The Systems of Records (SOR); and

(b) The design, development, or operation work that the contractor/ subcontractor is to perform;

(1) Include the Privacy Act notification contained in this contract in every solicitation and resulting subcontract and in every subcontract awarded without a solicitation, when the work statement in the proposed subcontract requires the redesign, development, or operation of a SOR on individuals that is subject to the

Privacy Act; and

(2) Include this Privacy Act clause, including this subparagraph (3), in all subcontracts awarded under this contract which requires the design, development, or operation of such a SOR.

h. In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a SOR on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a SOR on individuals to accomplish an agency function. For purposes of the Act, when the contract is for the operation of a SOR on individuals to accomplish an agency function, the contractor/subcontractor is considered to be an employee of the agency.

(1) "Operation of a System of Records" means performance of any of the activities associated with maintaining the SOR, including the collection, use, maintenance, and dissemination of records.

(2) "Record" means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and contains the person's name, or identifying number, symbol, or any other identifying particular assigned to the individual, such as a fingerprint or voiceprint, or a photograph.

(3) "System of Records" means a group of any records under the control of any agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual.

i. The vendor shall ensure the security of all procured or developed systems and technologies, including their subcomponents (hereinafter referred to as "Systems"), throughout the life of this contract and any extension, warranty, or maintenance periods. This includes, but is not limited to workarounds, patches, hotfixes, upgrades, and any physical components (hereafter referred to as Security Fixes) which may be necessary to fix all security vulnerabilities published or known to the vendor anywhere in the Systems, including Operating

Systems and firmware. The vendor shall ensure that Security Fixes shall not negatively impact the Systems.

j. The vendor shall notify VA within 24 hours of the discovery or disclosure of successful exploits of the vulnerability which can compromise the security of the Systems (including the confidentiality or integrity of its data and operations, or the availability of the system). Such issues shall be remediated as quickly as is practical, but in no event longer than 60 days.

k. When the Security Fixes involve installing third party patches (such as Microsoft OS patches or Adobe

Acrobat), the vendor will provide written notice to the VA that the patch has been validated as not affecting the

Systems within 10 working days. When the vendor is responsible for operations or maintenance of the

Systems, they shall apply the Security Fixes within 60 days.

l. All other vulnerabilities shall be remediated as specified in this paragraph in a timely manner based on risk, but within 60 days of discovery or disclosure. Exceptions to this paragraph (e.g. for the convenience of VA) shall only be granted with approval of the contracting officer and the VA Assistant Secretary for Office of

Information and Technology.

5. INFORMATION SYSTEM HOSTING, OPERATION, MAINTENANCE, OR USE

a. For information systems that are hosted, operated, maintained, or used on behalf of VA at non-VA facilities, contractors/subcontractors are fully responsible and accountable for ensuring compliance with all

HIPAA, Privacy Act, FISMA, NIST, FIPS, and VA security and privacy directives and handbooks. This includes conducting compliant risk assessments, routine vulnerablity scanning, system patching and change management procedures, and the completion of an acceptable contingency plan for each system. The contractor's security control procedures must be equivalent, to those procedures used to secure VA systems.

A Privacy Impact Assessment (PIA) must also be provided to the COR and approved by VA Privacy Service prior to operational approval. All external Internet connections to VA's network involving VA information must be reviewed and approved by VA prior to implementation.

b. Adequate security controls for collecting, processing, transmitting, and storing of Personally Identifiable

Information (PII), as determined by the VA Privacy Service, must be in place, tested, and approved by VA prior to hosting, operation, maintenance, or use of the information system, or systems by or on behalf of VA. These security controls are to be assessed and stated within the PIA and if these controls are determined not to be in place, or inadequate, a Plan of Action and Milestones (POA&M) must be submitted and approved prior to the collection of PII.

c. Outsourcing (contractor facility, contractor equipment or contractor staff) of systems or network operations, telecommunications services, or other managed services requires certification and accreditation (authorization)

(C&A) of the contractor's systems in accordance with VA Handbook 6500.3, Certification and Accreditation and/or the VA OCS Certification Program Office. Government- owned (government facility or government equipment) contractor-operated systems, third party or business partner networks require memorandums of understanding and interconnection agreements (MOU-ISA) which detail what data types are shared, who has access, and the appropriate level of security controls for all systems connected to VA networks.

d. The contractor/subcontractor's system must adhere to all FISMA, FIPS, and NIST standards related to the annual FISMA security controls assessment and review and update the PIA. Any deficiencies noted during this assessment must be provided to the VA contracting officer and the ISO for entry into VA's POA&M management process. The contractor/subcontractor must use VA's POA&M process to document planned remedial actions to address any deficiencies in information security policies, procedures, and practices, and the completion of those activities. Security deficiencies must be corrected within the timeframes approved by the government. Contractor/subcontractor procedures are subject to periodic, unannounced assessments by

VA officials, including the VA Office of Inspector General. The physical security aspects associated with contractor/ subcontractor activities must also be subject to such assessments. If major changes to the system occur that may affect the privacy or security of the data or the system, the C&A of the system may need to be reviewed, retested and re- authorized per VA Handbook 6500.3. This may require reviewing and updating all of the documentation (PIA, System Security Plan, Contingency Plan). The Certification Program Office can provide guidance on whether a new C&A would be necessary.

e. The contractor/subcontractor must conduct an annual self assessment on all systems and outsourced services as required. Both hard copy and electronic copies of the assessment must be provided to the COR.

The government reserves the right to conduct such an assessment using government personnel or another contractor/subcontractor. The contractor/subcontractor must take appropriate and timely action (this can be specified in the contract) to correct or mitigate any weaknesses discovered during such testing, generally at no additional cost.

f. VA prohibits the installation and use of personally-owned or contractor/ subcontractor-owned equipment or software on VA's network. If non-VA owned equipment must be used to fulfill the requirements of a contract, it must be stated in the service agreement, SOW or contract. All of the security controls required for government furnished equipment (GFE) must be utilized in approved other equipment (OE) and must be funded by the owner of the equipment. All remote systems must be equipped with, and use, a VA-approved antivirus (AV) software and a personal (host-based or enclave based) firewall that is configured with a VA-approved configuration. Software must be kept current, including all critical updates and patches. Owners of approved

OE are responsible for providing and maintaining the anti-viral software and the firewall on the non-VA owned

OE.

g. All electronic storage media used on non-VA leased or non-VA owned IT equipment that is used to store, process, or access VA information must be handled in adherence with VA Handbook 6500.1, Electronic Media

Sanitization upon: (i) completion or termination of the contract or (ii) disposal or return of the IT equipment by the contractor/subcontractor or any person acting on behalf of the contractor/subcontractor, whichever is earlier. Media (hard drives, optical disks, CDs, back-up tapes, etc.) used by the contractors/ subcontractors that contain VA information must be returned to the VA for sanitization or destruction or the contractor/subcontractor must self-certify that the media has been disposed of per 6500.1 requirements. This must be completed within 30 days of termination of the contract.

h. Bio-Medical devices and other equipment or systems containing media (hard drives, optical disks, etc.)

with VA sensitive information must not be returned to the vendor at the end of lease, for trade-in, or other purposes. The options are:

(1) Vendor must accept the system without the drive;

(2) VA's initial medical device purchase includes a spare drive which must be installed in place of the original drive at time of turn-in; or

(3) VA must reimburse the company for media at a reasonable open market replacement cost at time of purchase.

(4) Due to the highly specialized and sometimes proprietary hardware and software associated with medical equipment/systems, if it is not possible for the VA to retain the hard drive, then;

(a) The equipment vendor must have an existing BAA if the device being traded in has sensitive information stored on it and hard drive(s) from the system are being returned physically intact; and

(b) Any fixed hard drive on the device must be non-destructively sanitized to the greatest extent possible without negatively impacting system operation. Selective clearing down to patient data folder level is recommended using VA approved and validated overwriting technologies/methods/tools. Applicable media sanitization specifications need to be pre-approved and described in the purchase order or contract.

(c) A statement needs to be signed by the Director (System Owner) that states that the drive could not be removed and that (a) and (b) controls above are in place and completed. The ISO needs to maintain the documentation.

6. SECURITY INCIDENT INVESTIGATION

a. The term "security incident" means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. The contractor/ subcontractor shall immediately notify the COR and simultaneously, the designated ISO and

Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/ subcontractor has access.

b. To the extent known by the contractor/subcontractor, the contractor/ subcontractor's notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the contractor/subcontractor considers relevant.

c. With respect to unsecured protected health information, the business associate is deemed to have discovered a data breach when the business associate knew or should have known of a breach of such information. Upon discovery, the business associate must notify the covered entity of the breach. Notifications need to be made in accordance with the executed business associate agreement.

d. In instances of theft or break-in or other criminal activity, the contractor/subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG and Security and Law Enforcement. The contractor, its employees, and its subcontractors and their employees shall cooperate with VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation(s) associated with any incident. The contractor/subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident.

7. LIQUIDATED DAMAGES FOR DATA BREACH

a. Consistent with the requirements of 38 U.S.C. 5725, a contract may require access to sensitive personal information. If so, the contractor is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the contractor/subcontractor processes or maintains under this contract.

b. The contractor/subcontractor shall provide notice to VA of a "security incident" as set forth in the Security

Incident Investigation section above. Upon such notification, VA must secure from a non-Department entity or the VA Office of Inspector General an independent risk analysis of the data breach to determine the level of risk associated with the data breach for the potential misuse of any sensitive personal information involved in the data breach.