Attachment J - Technical Questionnaire.docx

FHF22Q0076

Attachment J

Technical Questionnaire

1. Describe what method(s) is available to the plan sponsor for transmission of data (e.g., payroll files, distribution forms, etc.) to your firm (electronic, paper, online sponsor website, other)?

2. What is the number of business days after receiving a “clean” payroll file that contributions are invested?

3. What methods may participants use to initiate activity – e.g., paper, Voice Response System (VRS), service rep, internet?

4. Do you maintain a VRS (Yes/No)? If so, describe the services available through your VRS.

5. Is the VRS, call center and/or online portal available to participants during the conversion period? (Yes/No)

6. Do you maintain an online portal (Yes/No)? If so, describe the services available through your sponsor site.

7. Does your online portal provide the participant with the amount of funds available for withdrawals, distributions, and loans (Yes/No)?

8. Will you accept responsibility for approving loans (Yes/No)? If not, please specify.

9. How is your system set up to notify BOTH payroll providers (Interior Business Center and National Finance Center) and/or client’s Plan Administrator of loan repayment information?

10. Can your system notify FHFA’s and FHFA-OIG’s payroll providers and FHFA’s Administrator when loan is repaid in full (Yes/No)?

11. Please describe your ability to process both FHFA and FHFA-OIG’s payroll files.

12. Please describe your quality assurance process related to the accurate and timely submission and recording of bi-weekly payroll submissions.

13. Are statements mailed directly to participant’s home or alternate address that is provided by the Plan Administrator (Yes/No)?

14. Please provide a detailed timeline of the transition process including cost, tasks, and those responsible for each, assuming an award date of December 1, 2022 and a January 1, 2024 conversion date.

15. Do you provide a dedicated transition team? (Yes/No)

16. Please describe any parent/subsidiary/affiliate relationships of your company, including any companies that provide services for any compensation from you or your affiliates/related parties, that is direct or indirect, regardless of whether such amounts are related to a specific plan (e.g., a platform fee for a managed account service).

17. As a Federal government agency, FHFA is very focused on the privacy of our employees and their data. Please indicate (1) how data is shared both internally among your company and any related party or affiliate and with third parties and (2) whether there is cross marketing, additional services, or sales (including, but not limited to rollover advice or education, personal wealth management aggregation, or outside wealth management services of any kind) made available through you and your platform, your affiliates or related parties with whom you have an economic relationship.

18. For all services described in the PWS (i.e., recordkeeping, trustee, etc.), using the table below, identify any services that will be performed by a subcontractor, affiliate, or other third-party. Identify the name of the company that will provide the service, describe the services it will perform, and describe the interaction, if any, the company will have with the Plan Administrator or Plan Participants.