Attachment_J.2_Service_Coverage_Plans.pdf
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- Solicitation number
- FDA-17-223-SOL-00019
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Attachment J.2 Service Coverage Plans
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ATTACHMENT J‐2 (TABLE A)
SERVICE COVERAGE PLANS
FULL SERVICE
PLAN
PREVENTIVE
MAINTENANCE PLAN
REPAIR-ONLY
PLAN
AS-NEEDED
PLAN
Coordinating and providing priority on-site service and repairs by OEM, OEM-qualified or approved third-party technicians with an on-site response time (service level) of three (3) business days or less, for instruments used in performing critical FDA laboratory operations.
Service that include performing replacement of specified components and consumables.
Coordinating and providing priority on-site service and repairs by OEM, OEM-qualified or approved third-party technicians with an on-site response time (service level) of three (3) business days or less, for instruments used in performing critical FDA laboratory operations.
Coordinating and providing priority on-site service and repairs by OEM, OEM-qualified or approved third-party technicians with an on-site response time (service level) of three (3) business days or less, for instruments used in performing critical FDA laboratory operations.
Coordinating and providing standard priority on-site service and repairs by OEM, or OEM-qualified technicians with an on-site response time (service level) of seven (7) business days or less.
Service that allows for a set number of preventive maintenance visits at specified intervals.
Coordinating and providing standard priority on-site service and repairs by OEM, or OEM-qualified technicians with an on-site response time (service level) of seven (7) business days or less.
Coordinating and providing standard priority on-site service and repairs by OEM, or OEM-qualified technicians with an on-site response time (service level) of seven (7) business days or less.
Coordinating and providing standard on-site service and repairs by OEM, OEM-qualified, or approved third-party technicians with an on-site response time (service level) of twenty (20) business days or less.
Arranging, coordinating and managing scheduling and calendars for preventive maintenance services, ensuring service level requirements are met.
Coordinating and providing standard on-site service and repairs by OEM, OEM-qualified, or approved third-party technicians with an on-site response time (service level) of twenty (20) business days or less.
Coordinating and providing standard on-site service and repairs by OEM, OEM-qualified, or approved third-party technicians with an on-site response time (service level) of twenty (20) business days or less.
Provision of parts, consumables, labor and travel to effect repairs on instruments is included in service.
Performing acceptance testing to demonstrate full operation of instruments following service as specified.
Provision of parts, consumables, labor and travel to effect repairs on instruments is included in service plan.
Coordinating and providing standard on-site service and repairs by OEM, OEM-qualified, or approved third-party technicians with an on-site response time (service level) of twenty business days or less.
FULL SERVICE
PLAN
PREVENTIVE
MAINTENANCE PLAN
REPAIR-ONLY
PLAN
AS-NEEDED
PLAN
Providing phone and email technical support.
Providing phone and email technical support.
Performing acceptance testing to demonstrate full operation of instruments following service as specified.
Providing and managing the depot repair process of components to include providing priority or standard component shipment and exchange, component removal and replacement of components.
Allowing one or more annual preventive maintenance visits for specified components;
Performing acceptance testing to demonstrate full operation of instruments following servicing as specified.
Communicating with service providers and FDA as needed.
Performing acceptance testing to demonstrate full operation of instruments following service as specified.
Providing personnel dedicated to support instrumentation at a specific site or entity.
Providing phone and email technical support.
Providing phone and email technical support.
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