FDA-21-RFQ-1244596_Attachment 2 - Locksmith Support Services Performance Requirement Summary.pdf

Attachment 2

Locksmith Support Services Performance Requirement Summary

PWS No.

Desired

Outcomes Required Service Performance Standards

Maximum Allowable

Deviation /

AQL

Method of Surveillance

Task/Sub- Task or number From the

PWS)

(What do we want to accomplish as the end result of this PWS task?)

(What task must be accomplished to give us the desired result?)

(What should the standards for completeness, reliability, accuracy, timeliness, quality and/or cost be?)

(Define good or bad variance from standard, e.g.

weeks ahead of schedule, + or - % variance from cost)

(Monitoring Method. How to determine that success has been achieved?)

Services are performed by qualitied personnel on a timely basis and at a level of quality that ensures accurate drilling through core which prevents damage to either face of door

Doors pass applicable fire-rating recertification

Perform door core drilling services and ensure fire-rating recertification of doors

Timeliness:

o Urgent WOA:

Complete within 24 hours of receipt o Non-Urgent WAO:

Complete within 5 business days of receipt.

Quality:

o Accurate drilling through core without damage to door faces o Doors pass applicable fire-rating recertification

Services are performed by qualified personnel on a timely basis and at a level of quality that ensures combination locks work and lock data is securely maintained

Perform required changes to combination door locks.

Timeliness:

o Urgent WOA:

Complete within 24 hours of receipt o Non-Urgent WAO:

Complete within 5 business days of receipt.

Quality:

Services are performed by qualified personnel on a

Perform Key Fob setup for Morse Watchman’s Keywatcher and

Timeliness:

o Urgent WOA:

Complete within 24 hours of receipt

100% Inspection

Desired

Outcomes Required Service Performance Standards

Maximum Allowable

Deviation /

AQL

Method of Surveillance timely basis and at a level of quality and security that ensures the

Treka’s Key Control system.

o Non-Urgent WAO:

Complete within 5 business days of

Update the FDA Keying Database when keys are issued, returned and new cores installed.

Timeliness:

o Urgent WOA:

Complete within 24 hours of receipt o Non-Urgent WAO:

Complete within 5 business days of

Perform Core Pining service to support Grand master, master, sub-master, and SKD cores.

Timeliness:

o Urgent WOA:

Complete within 24 hours of receipt o Non-Urgent WAO:

Complete within 5 business days of

Accurate programming of locksets

Perform accurate programing of Schlage AD series electronic locksets to include configuration for FDA’s Physical Access Control System.

Timeliness:

o Urgent WOA:

Complete within 24 hours of receipt o Non-Urgent WAO:

Complete within 5 business days of

Install, maintain and repair, as required, locksets, cores, padlocks, combination locks, X- 08/X-09 locks, as well as combination changes

Timeliness:

o Urgent WOA:

Complete within 24 hours of receipt o Non-Urgent WAO:

Complete within 5 business days of

Desired

Outcomes Required Service Performance Standards

Maximum Allowable

Deviation /

AQL

Method of Surveillance

Maintain timely accurate records of all work performed in accordance with applicable FDA policy and procedures

The contractor shall keep accurate records of all maintenance and testing performed.

Submit maintenance and testing reports for Government approval with X day/ time of work completion

Timeliness:

Records updated within X of work completion

Quality:

Random or 100% inspection

Recording of the bitting for any new keys cut or cores re-pinned, to include when applicable, the master key, sub-master, control key, and change key along with the pins and pinning sequence for the bottom pins, master pins, control pins and any other pinning shall be recorded for each core. The documentation will also include the facility number, floor, Section/Quadrant, and room number

Survey(s) contain high quality, comprehensive up-to-date information and reflect state-of-the industry practices

Conduct surveys for upgrading hardware

Timeliness:

Within X days of request or IAW WOA

Create, destroy, re issue and inventory keys to be issued to and from Agency staff

Timeliness:

Within x days /hours/ of request

Desired

Outcomes Required Service Performance Standards

Maximum Allowable

Deviation /

AQL

Method of Surveillance

Ensure that the MKHP is current and up to date at all times.

Maintain the Master Key Hierarchy Plan (MKHP) to ensure the most efficient use of the hierarchy of grand master, master, and sub master mechanical or computerized restricted keyways.

Timeliness: