FAP PWS _Source Sought_0415_SAM.pdf

Performance Work Statement (PWS) FAP Prevention, Education and Outreach

DRAFT

15 APRIL 2024

1.1 Vision Statement:

1.2 Mission:

1.3 Background:

1.4 Scope:

2. General Requirements:

2.1 Non-Personal Services:

2.2 Business Relations:

2.3 Contract Management and Administration:

2.4 Subcontract Management:

2.5 Contractor Personnel, Disciplines, and Specialties:

2.6 Location, Hours of Work:

2.7 Travel:

3. Performance Requirements:

3.1 FAP Education and Training for USAG-HI:

3.2 Playgroups for Parents of Infants and Toddlers (0-4 years old):

3.3 Mandatory Annual FAP Training as Directed/Requested:

3.4 Marketing Plan to Promote FAP Awareness:

3.5 Outreach Events to promote FAP Awareness:

3.6 Outcome Evaluations (ICE Comments):

3.7 Administrative Duties for all ACS FAP Activities:

3.8 FAP Prevention Plan:

3.9 Annual Community Needs Assessment (CNA):

3.10 Emergency/Family Assistance Center (E/FAC) Support Services in the Event of a Crisis, Disaster, or Local Emergency:

4 Additional Information:

4.1 Access to Army Installations – Personnel and Vehicles:

4.2 Personnel Mandatory Training Requirements:

4.3 Government Furnished Materials:

4.4 Key Control:

4.5 Access to the Buildings, Facilities, and Other Work Areas:

4.6 Applicable Directives:

5. Deliverables:

6. Performance Requirements Summary:

Performance Work Statement (PWS) FAP Prevention, Education and Outreach

1.1 Vision Statement:

Furnish qualified professional, managerial, administrative, supervisory, and support personnel necessary to ensure that comprehensive community education and training preventive services including primary, secondary and tertiary prevention services, related to the primary risk factors for maltreatment and neglect, are provided in support of the Army Family Advocacy Program (FAP), Army Community Service (ACS), Directorate of Family, Morale, Welfare, and Recreation (DFMWR), and U.S. Army Garrison, Hawaii.

1.2 Mission:

The ACS FAP supports command readiness by strengthening effectiveness of soldiers and families, thereby reducing/preventing domestic violence, child abuse/neglect and sexual assault. Services which promote self-reliant soldiers and families with healthy coping skills are developed, coordinated and delivered through the ACS FAP. Services are also designed to provide training, support and information to successfully manage separation and reunion issues associated with the operational cycles of deploying units.

1.3 Background:

The Army FAP is a specialized program, which focuses on preventing the onset and recurrence of child and spouse/intimate partner maltreatment, and their associated conditions. The program components include comprehensive community education and training related to the primary risk factors for maltreatment and neglect, to include but not limited to, persons with special needs, persons returning from deployment, persons in financial difficulty, persons newly assigned to, or pending departure from the installation. The FAP is a component of ACS. As a part of ACS, the FAP team, which includes contractor personnel under this PWS, also integrates with other ACS programs to function on Unit Service Coordinator (USC) teams to provide training related to deployment and re-deployment and other services as needed and defined by the Family Advocacy Program Manager (FAPM) in support of ACS/DFMWR and Garrison functions and family programs.

1.4 Scope:

Customers/Clients served are military and military dependents as well as Defense Enrollment Eligibility Reporting System (DEERS) eligible civilian personnel. Military retirees and their family members are also eligible for services. If deemed necessary by the Government, other customers/clients may be added to support mission requirements.

2. General Requirements:

2.1 Non-Personal Services:

This is a non-personal services contract. The Government will not exercise any supervision or control over contractor employees’ performing the services herein. Such contractor employees shall be accountable solely to the contractor who, in turn is responsible to the Government.

2.2 Business Relations:

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel. The contractor shall integrate with FAP and all other staff to accomplish the mission.

2.3 Contract Management and Administration:

Transition Plan (Phase In/Phase Out). The contractor shall prepare a Phase In/Phase Out Plan to be implemented by the contractor. The contractor shall have key personnel on board, during the first day of the transition period. The plan shall specify a training program and a date for transferring responsibilities for the work and shall be subject to the KO's approval. The contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

Post Award Conference/Performance Evaluation Meetings. The Post Award Conference will be held once the contract has been awarded either in person or via MS Teams or other media devices.

2.3.1 Contract Management:

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at ACS and the contractor's corporate offices.

2.3.2 Contract Administration:

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and contractor personnel assigned to support contract actions. The contractor shall provide continued performance.

Contractor shall submit a Quality Control Plan within thirty (30) days after contract award.

2.4 Subcontract Management:

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations.

2.5 Contractor Personnel, Disciplines, and Specialties:

The Contactor is responsible for ensuring all personnel meet the qualifications listed in this section.

2.5.1 Personnel:

For context in maximizing contract performance, historical staffing levels have included, one Prevention Education Team Lead and between four to five Social Service Specialists / Educators. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of services as required within this PWS.

When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract.

All personnel shall have personal and/or professional experience with military personnel and military family members, as well as experience in family and children services or community organization. Contractor personnel shall be able to read, write, understand and articulate English fluently and in a professional manner.

2.5.1.1 The contractor shall ensure contractor personnel performing services under this contract receive training that outlines their roles and responsibilities and provides them with the latest changes in policies, laws, and regulations. The contractor shall ensure all personnel performing services under this contract maintain current knowledge of local and federal laws and military regulations pertaining to victims of domestic assaults.

The contractor will request information from the FAPM on a quarterly basis to ensure they have the most current guidelines.

2.5.2 Key Personnel: Prevention Education Team Lead:

The contractor shall provide a designated full-time Prevention Education Team Lead, who shall act as the contractor’s on-site representative to monitor staffing of the work site. The contractor may designate an alternate in the event of the Prevention Education Team Lead absence. The Prevention Education Team Lead shall plan, implement and administer the services in this PWS. The Prevention Education Team Lead shall have all the following required qualifications:

2.5.2.1 A Bachelor’s degree in Education, Social Work, Psychology or related field from an accredited institution and will complete the Family Advocacy Staff Training (FAST) via the FAST Distance Learning course within 90 days from providing services under this contract. The contractor shall also attend the FAST resident course within one year from providing services under this contract. The contractor will be responsible for any associated expenses required to attend the FAST resident course. Enrollment for the course is through the Army Training Requirements and Resources System (ATRRS).

The FAST Distance Learning course must be completed prior to the five-day resident course. The contractor shall submit certifications for FAST distance learning and resident course within three (3) days of completion to the COR.

2.5.2.2 Five (5) years of professional experience in domestic violence prevention and child abuse neglect or maltreatment, education or intervention services.

2.5.2.3 Three (3) years’ supervisory experience.

2.5.2.4 Two (2) years’ experience in military lifestyle (may have been gained through work experience in the military support services, through prior active duty status, or as a current or former military family member).

2.5.3 Key Personnel: Social Service Specialists/Educators:

The contractor shall provide Social Service Specialists/Educators who will be responsible for implementing training and supportive services to the military community.

Social Service Specialists/Educators shall have all the following required qualifications:

2.5.3.1 A minimum of an Associate’s degree in Education, Social or Behavioral Science, or related field from an accredited institution, as required by AR 608-18 and AR 608-1.

2.5.3.2 Two (2) years’ experience in family and children services or community organization, of which at least one year is in family violence or child abuse neglect or maltreatment related services.

2.5.3.3 Personal and/or professional experience with military personnel and military family members.

2.5.3.4 Demonstrated ability to create and present effective, professional PowerPoint training slides on a variety of related FAP and ACS training topics.

2.5.3.5 Experience in computer operating systems, such as Microsoft Windows, and computer applications, such as Microsoft Office, Microsoft TEAMS, Excel, Publisher, Power Point and Access, to perform basic word processing, telecommunications, database management, online data entry, spreadsheets, e-mail and Internet access.

2.5.3.6 Experience providing customer service to a diverse population. This may include face-to-face telephonic, virtual trainings and presentations, public speaking or written communication.

2.5.4 Personnel Identification and New Contract Personnel:

2.5.4.1 Contractor personnel shall wear the contractor Issued ID badges at all times when performing work under this contract, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in this contract, the employee shall wear the ID badge in a conspicuous place on the front of the exterior clothing and above the waist except when safety or health reasons prohibit such placement. Contractor personnel shall identify themselves as a contractor employee when answering Government telephones.

2.5.4.2 During the performance of the contract, the contractor shall notify the COR and Contracting Officer of intent to remove or replace the Prevention Education Team Lead and provide the name, resume and education transcript of any temporary and/or permanent replacement. The notification shall be submitted to the COR and Contracting Officer in writing as soon as the name of the replacement is known. The contractor will ensure new contract personnel know their roles and responsibilities. In the event contractor personnel are on leave or out of the office, the Prevention Education Team Lead will ensure any/all duties assigned to any contractor personnel will be completed to meet FAP standards and deadlines.

2.6 Location, Hours of Work:

2.6.1 The ACS FAP office is currently located at Building 690 Brannon Road, Schofield Barracks (SB). Contractor personnel under this contract shall be physically located in this building, unless an alternate location is approved by the COR. The contractor shall provide FAP ED Services and other duties as assigned at and around surrounding areas across the United States Army Hawaii (USARHAW) Footprint, to include but not limited to briefs, classes, playgroups, outreach events at a variety of locations to include but not limited to, Helemano Military Reservation, Aliamanu Military Reservation, Fort Shafter, Fort Shafter Flats, Joint Base Pearl Harbor/Hickam, Camp Smith to name a few, to Soldiers, Family Members, Commanders, ACS Partners, and if deemed necessary by the Government, other sites, facilities and/or locations may be added to support mission requirements.

2.6.2 Regular working hours at ACS FAP are 0730-1630, Monday through Friday, excluding Federal holidays. Most ACS/FAP Education and Training services are performed during regular working hours; however, some training sessions, workshops and events may be performed during other than normal working hours to include evenings and weekends to support the training needs. The contractor may consider using flexible, creative and effective planning to maximize use of personnel and resources to meet the scheduling needs of the customer. The COR will notify the contractor of any training sessions, workshops or events to be held other than normal working hours. The COR will also notify the contractor when support of the Emergency/Family Assistance Center (EFAC) will be required (see 3.10). Should it be activated by Army Leadership, activation is normally by the USAG Commander in response to local emergencies.

2.6.2.1 The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the federal holidays. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

2.6.3 Federal Holidays: The following provides information on federal holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

New Year’s Day - January 1st

M. L. King Memorial Day - 3rd Monday in January Presidents Day - 3rd Monday in February Memorial Day - last Monday in May Juneteenth Day - June 19th

Independence Day - July 4th

Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - November 11th

Thanksgiving Day - 4th Thursday in November Christmas Day - December 25th

2.7 Travel:

Travel to other government facilities or other contractor facilities may be required. All travel costs incurred is the responsibility of the contractor.

3. Performance Requirements:

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 FAP Education and Training for USAG-HI:

The contractor shall provide education and trainings that are designed to focus on prevention and enrichment for units, individuals, couples and children. The trainings provide information, knowledge and skills facilitating healthy personal and family development, coping with deployment and redeployment issues, parenting issues, and identifying and reducing family violence. The contractor shall serve as the point of contact (POC) for all training requests for FAP. FAP trainings, on various topics, can come from units, individuals, and civilians. The contractor shall maintain the existing ACS FAP training/class sign-up procedures based on the needs of the activities. Sign-ups can be electronically, telephonically, and by email. Contractor shall respond to requests within two (2) working days.

3.1.1 The contractor shall design, implement and maintain a variety of trainings (i.e.

workshops, classes and briefings) each month in accordance with (IAW) applicable directives, instructions and regulations, including applicable ACS/FAP Accreditation Quality Standards, needs assessment survey results, and guidance from the COR. All trainings shall be research based with solid, valid, reliable, and measurable evidence-based outcomes. The contractor shall perform all classes/trainings as needed/required.

Historically, there have been 20-25 classes/trainings per month, or 250-300 classes/trainings annually.

3.1.1.1 Historically, prevention and education topics cover a variety of topic areas including stress solutions, anger and conflict solutions, couple’s relationships enhancement, communication, nutrition and Child Birthing classes, Period of Purple Crying, Nurturing/Parenting Skills classes, Deployment, redeployment and reintegration, life skills, safe online and social media use, and holistic self-care strategies among others. This list is not intended to be all inclusive as the contractor shall be required to provide additional training and services as determined by command and unit requests, customer needs and demands, relevant risk trends, etc.; and/or as directed by the COR.

3.1.2 The contractor shall submit to the COR, a description of each proposed training session for concurrence and revision if indicated, ten (10) working days prior to each scheduled session. All trainings shall be IAW FAP Accreditation Standards. Trainings are to be based on academic research, evidence-based strategies or best practices.

Best practices are trainings that have been used that have been shown to be effective and/or used at other installations and/or widely used by the professional community.

3.1.3 The contractor shall provide information that tracks training success of attendees, rosters and course completion date for the COR to review. Provide update on trends, need for improvement and recommended actions for improvement of training. External training requests will be sent to the contractor from the COR. For example, FAP overviews or specialty classes on building healthy relationships for unit/command functions, community prevention partner’s, etc.

3.2 Playgroups for Parents of Infants and Toddlers (0-4 years old):

3.2.1 The contractor shall provide sixteen (16) hours of playgroup for parents of infants and toddlers (0-4) years old) per month at multiple locations within the USARHAW footprint as noted above under 2.6 Locations, Hours of Work. Contractors shall ensure playgroup activities and programs are structured and offered in a safe environment for children, that equipment is safe, standards of hygiene are high, and safety procedures are implemented at all times.

3.2.2 Playgroups are activities offered are to improve the communication and interaction skills of the children with their environment. Additionally, playgroups are a safe space for the spouses to feel comfortable and create new connections. The intent of the playgroups is to help parents feel less alone as you are amongst peers, and for children to have fun, make friends, and grow in their social and communication skills.

3.3 Mandatory Annual FAP Training as Directed/Requested:

3.3.1 The contractor shall establish and implement procedures to ensure that all Commanders, Subordinate Commanders, Senior Enlisted personnel, Troop, and other professional and Paraprofessional personnel training requirements on Spouse/Intimate Partner Violence and Child Abuse/Neglect are provided annually IAW applicable Army FAP regulations, U.S. Army Garrison Hawaii policies, FAP Accreditation Quality Standards, and any other requirement(s) as determined by the FAPM. The contractor shall train Commanders and First Sergeants during Command team trainings and/or desk side briefs, IAW AR 608-18 and supplementary guidance provided by the FAPM.

Estimated average time of this training is one (1) hour. Contractor shall perform Annual FAP Trainings to ensure all identified persons maintain a current certification of these trainings. Historically there are between 120-150 mandatory trainings a year.

3.3.2 The contractor shall provide 3 types of training, initial, refresher and annual on how to Identify, Report, and Prevent Child Abuse and Neglect, Child Sexual Abuse, and Intimate Partner Violence for personnel within Child Youth Services and Family Child Care, Medical Treatment Facility and Chaplaincy, as well as other professionals where applicable. The contractor shall train first responders within military agencies such as Military Police, Criminal Investigation Command (CID), JAG, Chaplin, among others.

The training shall focus on domestic abuse and child abuse neglect or maltreatment.

The contractor shall train Child Care Providers. Estimated average time of this training is one (1) hour. Contractor shall perform Annual FAP trainings to ensure all identified persons maintain a current certification of these trainings. Historically, there are four (4) trainings per month, or between 45-50 trainings per year.

3.3.3 The contractor shall maintain and update a current and accurate electronic database that is readily retrievable, by name and unit, by Government personnel at any point in time to validate the training received. The database shall be updated weekly.

The status of mandatory training shall be provided to the COR, at least quarterly (in preparation for the Family Advocacy Committee (FAC) or as requested by COR or

FAPM.

3.4 Marketing Plan to Promote FAP Awareness:

3.4.1 The contractor shall create, implement, and update a Marketing Plan within thirty

(30) calendar days after the start of contract performance and within thirty (30) calendar days after the start of the option performance period. All marketing initiatives are created and implemented IAW AR 608-18, FAP accreditation Standards, and Marketing Standards provided by ACS SOP, DFMWR SOP ACS FAP Marketing approval process including approval in advance by the COR prior to implementation. Contractor also shall obtain approval from the COR at least 90 days in advance of any initiative, event or campaign (see 3.5). An initiative is anything (class, workshop, brief, etc.) that the contractor creates. The COR may waive this lead time requirement and shall reserve the right to make adjustments as needed to best meet the requirements and needs of

FAP.

3.4.1.1 At a minimum, the plan will address the following: Brochures, banners, flyers, posters, and pamphlets for marketing of FAP classes, programs, and events. The contractor will ensure marketing and media relations are edited for grammatical errors, and approved by the COR, before release to social media sites, printed on flyers, and/or distributed, on all relevant FAP educational classes and events. The Marketing Plan shall also address how the contractor will print, distribute, and restock the marketing materials at commonly used installations facilities such as but not limited to ACS, DFMWR facilities, Post Exchanges, Commissaries, Medical Treatment Facilities, Youth Centers, etc.

3.4.1.2 The contractor shall utilize the marketing plan to prepare and submit at least 24 articles/marketing materials annually for each program to include New Parent Support Program and Victim Advocacy Program under this contract. The contractor shall collaborate with, but not limited to, USAG-HI Public Affairs Office (PAO), MWR Marketing and other internal and external organizations to promote FAP and ACS programs in support of Families, Soldiers and the US Army.

3.5 Outreach Events to promote FAP Awareness:

3.5.1 The contractor shall schedule and conduct a minimum of four (4) Outreach tables each month at various locations. These mandatory outreach tables are separate from special events (i.e. campaigns) and regularly scheduled community readiness events (see 3.5.4). The contractor shall provide documentation of all events and a weekly updated log.

3.5.2 The contractor shall plan, coordinate and execute the ACS and FAP Open Houses or similar outreach events four (4) times a year. This includes setting up and breaking down, Interim Progress Reviews (IPR’s) and any other observances directed by FAP Leadership.

3.5.3 The contractor shall provide campaign support throughout October Domestic Violence Awareness Month (DVAM) and April Child Abuse Prevention Month (CAPM), Teen Dating Violence Awareness Month, Human Trafficking Month to include assisting in set up and break down for, conducting and/or participating in activities/events. This support and participation is separate and in addition to the performance requirements listed in 3.5.1 and 3.5.2. Historically, an additional 8-10 events have been conducted in each of the identified observance months above.

3.5.4 The contractor shall participate in the Community Readiness Expo (CRE), Replacements, Community Information Exchange (CIE) and/or other Newcomer’s events.

3.6 Outcome Evaluations (ICE Comments):

3.6.1 The contractor shall administer a participant evaluation and effectiveness evaluations following each training session and submit the evaluations to the COR, along with the attendance sign in roster upon course completion.

3.6.2 Sessions that are consistently poorly attended (unless influenced by emergencies or bad weather), shown to be not effective and/or receive negative evaluations by the participants shall be subject to review by the COR for discontinuation or modification to meet customer needs. A negative evaluation is defined as a 2.5 or less overall evaluation on a Likert-type scale of 1 to 5.

3.6.3 Customer satisfaction surveys shall be distributed at all trainings and classes.

The specific tool may change over time; currently it is Interactive Customer Evaluation (ICE) Comment Cards. ICE Comments will be submitted to the COR, preferably on the same day of event, but no later than three (3) working days after the event. Any valid positive or negative comments will be evaluated and confirmed for legitimacy and provided as feedback to the contractor. Historically, approximately 2,000 comments cards are submitted annually.

3.7 Administrative Duties for all ACS FAP Activities:

3.7.1 The contractor shall enter, update and submit a projected 90-day monthly class/event calendar, for all ACS FAP Activities, to include any updates as changes occur, to the COR.

3.7.2 The contractor shall generate and submit a variety of administrative reports and a monthly program management review that summarizes and highlights the services provided, IAW the PWS, to the COR. These reports include but are not limited to Bi- Weekly reports, Information Papers, SITREPS, Quad Charts, Trend slides, Family Advocacy Committee Slides and Prevention Slides. A list of required due dates will be provided by the COR. Reports will be reviewed and the contractor will have one (1) working day to make corrections of any deficiencies noted.

3.7.3 The contractor shall enter/update the appropriate approved program database, currently the Army Family Web Portal (AFWP), on the same day but no later than three

(3) working days of all activities to include but not limited to classes, briefings, events, campaigns, meetings, etc. The AFWP Application serves as a primary tool for the documentation and tracking of ACS clients, cases, telephone calls, etc.

3.7.4 The contractor shall attend and participate in weekly FAP staff meetings, monthly Army Community Service (ACS) meetings, the quarterly Family Advocacy Committee (FAC). The contractor shall attend and participate in Fatality Review Committee (FRC) as requested. The contractor shall attend FAP staff meetings, unless directed by the COR that their attendance is not needed. The contractor’s participation in FAP staff meetings is to provide input on FAP initiatives that would improve the operational mission of the FAP. The FAC is used to identify prevention and education needs of the community. These meetings are to identify short-term immediate, intermediate, and long- term goals of the community in regards to the prevention and education of domestic violence, child abuse, and child neglect. The contractor shall provide statistical information related to classes taught and number of participants, as well as any identified trends. Historically, there are four (4) FAC meetings each year.

3.8 FAP Prevention Plan:

3.8.1 The contractor shall provide a FAP Prevention Plan within thirty (30) calendar days after the start of contract performance, and provided within thirty (30) calendar days after the start of each fiscal year (no later than 31 October annually). The FAP Prevention Plan shall comply with the FAP Accreditation Standards and shall include prevention activities for the year, outcome measures, listing of classes/training schedule, and Domestic Violence Awareness Month (DVAM), Child Abuse Prevention Month (CAPM), Teen Dating Violence Month, Human Trafficking Month activities and any other activities/events/campaigns, etc. associated with FAP program as identified by the FAPM.

3.8.2 Contractor shall utilize the New York University database, and/or other similar evidence based resources, to research evidence based classes, interventions and programs Credentialing and government certified classes.

3.8.3 The contractor shall ensure that the Prevention Plan incorporates all prevention activities and that they are based on Prevention data analysis, FAP needs assessment, Deployment Cycles and other variables as indicated. The contractor shall obtain approval of the Prevention Plan by the FAPM.

3.8.4 The contractor shall include within the Prevention Plan a projected 12-month schedule for all workshops and trainings. The contractor shall provide monthly updates to the training schedule. The contractor shall update the schedule to reflect changes made (such as: topic changes, dates/times scheduled) for projected programs and workshops and submit for review/concurrence to the COR. Proposed changes as a result of specific requests from units or other entities shall be submitted for COR concurrence.

3.9 Annual Community Needs Assessment (CNA):

3.9.1 The contractor shall complete a community education needs assessment IAW FAP Accreditation Standards by the end of each contract performance year.

Additionally, raw data from ongoing CNA inputs via QR Codes or other similar means will be provided to the COR quarterly for presentation at the Family Advocacy Committee meeting. The assessment shall include surveys and/or focus groups targeted to a representative sampling of command, soldier and family member customer base. The assessment instrument and methodology must be approved by the FAPM.

3.9.2 The contractor shall gather, compile, and analyze CNA data and electronically submit a written CNA results and recommendation report (via PDF and Microsoft Word files) to the COR. CNA questions can be shaped and modified by FAPM or ACS Director to be included in the CNA Survey. Other sources of community interest questions may originate from groups like the Family Strong Working Group, other Prevention programs, etc.

3.9.3 The contractor shall use QR codes or other similar electronic tools to ensure widest distribution and ease of access to the survey. The main process and deliverable is the analysis of results and recommendations. FAPM or ACS Director has oversight and approval of final questions.

3.10 Emergency/Family Assistance Center (E/FAC) Support Services in the Event of a Crisis, Disaster, or Local Emergency:

3.10.1 The contractor shall provide personnel crisis support services IAW applicable directives, instructions and regulations; including applicable ACS Accreditation Quality Standards. The Emergency/Family Assistance Center may be activated by the Garrison Commander or their designated representative in the event of any crisis or disaster.

3.10.2 A crisis, disaster or local emergency can be anything deemed as such per the Garrison or Senior Commander and is usually an unplanned event. Contractors must be prepared to report in to the designated site within (2) two hours upon notification during duty hours or four (4) hours if outside of normal duty hours (Activation of Recall Roster).

Contractor’s shall comply with Recall Roster procedures as directed. Activation can occur during the week of regular business hours, after hours, holidays or weekends.

Contractors are required to respond when notified.

3.10.3 The ACS Chief or their designated representative may suspend routine services to focus personnel/resources on contingency operations. In the event the EFAC is activated, routine services as outlined in this PWS may be suspended to allow all ACS staff to focus on crisis-related services. Standing up the EFAC is an infrequent, as-directed activity activated by the Garrison Commander, that occurs following a crisis, disaster, or local emergency that has had adverse impact on Army families.

3.10.4 Augmenting staff coverage at the ACS or at an alternate EFAC location IAW the FAC SOP and the duty calendar. The contractor shall provide duties as assigned by the EFAC Supervisors (in coordination with the COR). Contractor personnel shall participate in EFAC mock exercises and/or related training and perform post storm/natural disaster inspections and provide damage assessment input to the COR.

4 Additional Information:

4.1 Access to Army Installations – Personnel and Vehicles:

All contractor employees, to include subcontractor employees, shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9 or NAF Clause BI.142, Personal Identity

Verification of contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

4.2 Personnel Mandatory Training Requirements:

The contractor shall track all mandated training requirements, and ensure that all employees working on this contract are compliant. If the training requirements are not met, the Government may refuse access to systems or work location. The contractor shall maintain current training requirements IAW Army Guidance. The contractor shall comply with and participate in any pertinent Army, command, and installation training programs when performance or services will occur on a Government installation and the contractor employee(s) are embedded or integrated into the Government activity or office. The contractor shall submit certificates of completion to the COR.

The contractor shall participate in the Quarterly ACS In-Service training days and any potential special issue trainings. Historically there are between 4-5 trainings per year.

Detailed information on each of these items are stated below. Applicable items to this contract action are indicated below.

_X_ 1. AT level I Training (general).

_X_ 2. Access and general protection policy and procedures.

_X_ 2a. For contractor requiring Common Access Card (CAC).

_X_ 2b. For contractor that do not require CAC, but requires access to DoD facility or installation.

____ 3. AT Awareness training for contractor personnel traveling overseas.

_X_ 4. iWatch training.

_X_ 5. For contracts that require OPSEC training _X_ 6. For Cyber Awareness (Information assurance (IA) /information technology (IT) training).

_X_ 7. Personally Identifiable Information (PII) Training _X_ 8. Combating Trafficking in Human Persons (CTIP) Training _X_ 9. Family Advocacy Child and Domestic Abuse Training _X_10. Army Training Certificate Tracking System (ACTS) registration _X_11. Records Management Training _X_12. Controlled Unclassified Information (CUI) Training

See below for definitive language for each of the items listed above.

4.2.1 Anti-Terrorism (AT) Level I Training:

Antiterrorism (AT) Level I Training: All contractor employees, including subcontractors, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days and annually thereafter. The contractor shall submit certificate of completion to the COR within three

(3) calendar days after completion of training by all employees. AT level I awareness training is available at the following website: http://jko.jten.mil.

4.2.2 Access and general protection/security policy and procedures:

All contractor employees, including subcontractors, shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contract or Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

4.2.2a For contractor requiring Common Access Card (CAC), Childcare National Agency Check and Inquiries (CNACI):

Contractor shall coordinate with the COR for Common Access Cards (CAC). CACs are only issued upon the completion of specific training and background check clearances as specified in the Standard Operating Procedures of the Army Trusted Associate Sponsorship System. The CAC shall be surrendered to the contractor’s Government sponsor immediately upon resignation/termination from their position or contract;

whichever comes first.

IAW Army Directives (AD) 2014-05 and 2014-23, all contractors will meet Homeland Security Presidential Directive -12 and Childcare Background Check requirements while performing under this contract. Investigation requirements for contractors as provided by the government, include the preliminary investigations (which includes, but are not limited to: a local law enforcement check, an Installation Records Check (IRC) (if applicable), and an FBI Fingerprint check) before starting. The contractor must also have a favorable suitability determination from the Childcare National Agency Check and Inquiries (CNACI) and a favorable Interim Common Access Card (CAC) eligibility determination.

Failure to complete any of the required background checks does not create a positive presumption of a contractor’s suitability to perform duties which require a favorable suitability determination. After receipt of satisfactory checks on all required aspects of the preliminary investigation, contractors may work on a provisional basis while awaiting the results of the CNACI. However, while on this provisional basis, the contractor shall work under Line of Site Supervision (LOSS) IAW the LOSS guidance of AD 2014-23. A contractor will not be processed for a CAC until the government servicing security office, USAG-HI Installation Security Office, verifies the individual’s eligibility for CAC issuance and assures the contractor possesses a CNACI, or equivalent investigation, and favorable FBI fingerprint results. A contractor who meets the full background check requirements, including the CNACI, may provide LOSS over any individual (employee, volunteer, or contractor) subject to LOSS. However, a person who has previously http://jko.jten.mil/ displayed wanton or reckless disregard for their LOSS supervisory obligations will not be permitted to perform LOSS duties. All contractor personnel must maintain the investigative requirements for the duration of the contract. In the event of any discovery of derogatory information, Army Garrisons shall follow the local Program Review Board (PRB) process; all derogatory findings will be adjudicated through the Army Garrison PRB and Department of the Army PRB as applicable. Contractors are cautioned that any delays experienced after contract award, due to a contractor employee’s inability to obtain favorable, provisional assignment and interim CAC eligibility, are not considered excusable delays in providing services as required by this PWS.

4.2.2b For contractors that do not require CAC, but require access to a DoD facility or installation:

All contractor employees, including subcontractors, shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, IAW status of forces agreements and other theater regulations.

4.2.4 iWATCH Training:

All contractor employees, including subcontractors, shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR within three (3) calendar days after completion of training by all employees.

4.2.5 Operation Security (OPSEC) Training:

All contractor employees, including subcontractors, performing services under this contract shall complete Operation Security (OPSEC) training within 30 calendar days of employment and annually thereafter. The contractor shall submit certificate of completion to the COR within three (3) calendar days after completion of training by all employees. If training cannot be conducted on the website, the contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. OPSEC training is available at the following website:

https://www.lms.army.mil/.

4.2.6 DoD Cyber Awareness Challenge & Information Assurance (IA)/IT Training:

All contractor employees, including subcontractors, performing services under this contract must complete the DoD Cyber Awareness Challenge Training and IA Awareness Training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training https://www.lms.army.mil/ requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 prior to appointment of IA/IT functions. The contractor shall submit certificate of completion to the COR within three (3) calendar days after completion of training by all employees.

DoD Cyber Awareness Challenge Training is available at the following website:

https://cs.signal.army.mil

4.2.7 Personally Identifiable Information (PII) Training:

All contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within 30 calendar days of employment and annually thereafter. The contractor shall submit certificate of completion to the COR within three (3) calendar days after completion of training by all employees. Training is available at http://iatraining.disa.mil/eta/piiv2/launchPage.htm

4.2.8 Combating Trafficking in Human Persons (CTIP) Training:

All contractor employees, including subcontractors, performing services under this contract shall complete CTIP training within 30 calendar days of employment and annually thereafter. The contractor shall submit certificate of completion to the COR within three (3) calendar days after completion of training by all employees Training is available at https://www.dau.edu

4.2.9 Family Advocacy Child and Domestic Abuse Training:

All contractor employees, including subcontractors, performing services under this contract shall complete Family Advocacy Child and Domestic Abuse Training within 30 calendar days of employment and annually thereafter. The contractor shall submit certificate of completion to the COR within three (3) calendar days after completion of training by all employees. If training cannot be conducted on the website, the contractor shall coordinate with the COR who will contact the local office at their assigned location for classroom training.

4.2.10 Army Training Certification Tracking System (ATCTS):

All contractor employees, including subcontractors, performing services under this contract with access to a Government information system must register in the Army Training Certification Tracking System (ATCTS) within 30 calendar days of employment.

Verification of the registration shall be provided to the COR within three (3) calendar days after completion of registration.

Registration is available at https://atc.us.army.mil/iastar/index.php

4.2.11 Records Management Training:

All contractor employees, including subcontractors, performing services under this contract shall complete Records Management Training within 30 calendar days of employment and annually thereafter. The contractor shall submit certificate of completion to the COR within three (3) calendar days after completion of training by all employees. Training is available at https://www.lms.army.mil/learnerview/ https://cs.signal.army.mil/ http://iatraining.disa.mil/eta/piiv2/launchPage.htm https://www.dau.edu/ https://atc.us.army.mil/iastar/index.php https://www.lms.army.mil/learnerview/

4.2.12 Controlled Unclassified Information (CUI) Training:

All contractor employees, including subcontractors, performing services under this contract shall complete Controlled Unclassified Information (CUI) Training within 30 calendar days of employment and annually thereafter. The contractor shall submit certificate of completion to the COR within three (3) calendar days after completion of training by all employees.

Training is available at https://securityawareness.usalearning.gov/cui/index.html

4.3 Government Furnished Materials:

The Government will make available office supplies (i.e. computer), office space, and communications capability and information on the dates specified for use by the contractor in the performance of this contract. The Government will furnish a telephone.

The contractor shall obtain telephone toll call authority for long-distance calls, if needed, from the COR. All unauthorized calls shall be paid by the contractor. The Government will furnish existing utility services (water, sewage, electricity) for the contractor's use in Government Furnished Facilities (GFF). The contractor shall be responsible for operating under conditions that prevent waste of utilities and support Army Energy Conservation Standards. Any items not furnished/provided by the Government are the responsibility of the contractor. The contractor is liable for any damages the Government incurs as a result of contractor personnel failing to abide by safety standards and regulations. The contractor shall be responsible for safeguarding and turning in all Government equipment, information and property provided, for contractor use, to the COR immediately upon resignation/termination from their position or contract; whichever comes first.

4.4 Key Control:

The contractor will not have any keys or codes issued for the building. The contractor must enter through the 1st floor elevator in order to get to their given space. In the event the elevator is unavailable, the contractor must make arrangements with the COR to enter building, this is strictly for security and safety purposes. The contractor may not be in the building alone; a General Schedule employee must be in the building at all times a contractor is present.

4.5 Access to the Buildings, Facilities, and Other Work Areas:

Contractor employees shall not allow unauthorized entrance into Government facilities.

The contractor shall comply with security requirements, including those imposed by the Garrison Commander at all ties. The contractor shall take measures to control access to the Government facilities under contractor control: secure all gates, buildings, and facilities when not in use. Contractor personnel shall adhere to facility security policies and restrictions related to Operations Security (OPSEC) requirements. The contractor shall immediately report suspicious activities to security personnel.

4.6 Applicable Directives:

The contractor shall comply with all documents listed below as mandatory by AR 608- 18, Family Advocacy Program Regulation, FAP Accreditation Standards, Marketing standards, ACS SOP, and DFMWR SOP.

https://securityawareness.usalearning.gov/cui/index.html

5. Deliverables:

The contractor Point of Contact shall coordinate directly with the COR for specific instructions, guidance, reporting, etc.