FAP CLERK III PWS FINAL.pdf

AUG 22

PERFORMANCE WORK STATEMENT (PWS)

Non-Personnel Services for a General Clerk III ACS/FAP Army Community Service Family Advocacy Program

4 March 2024

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide administrative support for the Family Advocacy Program (FAP) which is a community-based prevention program designed to prevent child and domestic maltreatment. The primary goal of the FAP is to provide an organized educational approach that addresses the dynamics of family violence and its attendant problems. Objectives are accomplished by developing and providing prevention education programs, classes, workshops, and activities for Service Members and Family members.

1.2 Background: The Family Advocacy Program (FAP) is a community oriented social service program in Army Community Service (ACS) designed to assist the commander with services designed to meet individual and community needs. The ACS Center offers the following services:

Emergency Services, e.g., Army Emergency Relief Employment Assistance Exceptional Family Member Assistance Family Advocacy Program Financial Planning Assistance Information, Referral, and Follow-Up Mobilization and Deployment Readiness Program Relocation Services Social Work Services

1.3 Scope: The Contractor shall provide non-personal service(s). The contractor shall provide all labor, supervision, and transportation necessary to perform the services as outlined in this statement of work in support of the Family Advocacy Program (FAP). The performance of this contract shall be in accordance with the standards contained herein, referenced herein, and as prescribed in AR 608-18, Army Community Service Center.

1.4 PERIOD OF PERFORMANCE: The contract base period of performance is 26 September 2025 – 29 September 2026. The contractor shall evaluate the employee’s performance every forty-five days. If the performance is not in accordance with the duties needed, the Contractor shall refill the position. The evaluation will be in writing, and a copy will be provided to the contracting agency.

1.4.1. The period of performance shall be for one (1) base year of 12 months with (4) option years. The contractor shall contact the FAPM for updates. The period of performance reads as follows:

Base Year: 28 September 2025 – 27 September 2026 Option Year 1: 28 September 2026 – 27 September 2027 Option Year 2: 28 September 2027 – 27 September 2028 Option Year 3: 28 September 2028 – 27 September 2029 Option Year 4: 28 September 2029 – 27 September 2030

The contractor will evaluate the employee’s performance every forty-five days. If the performance is not in accordance with the duties needed, the Contractor will refill the position.

The evaluation will be in writing, and a copy will be provided to the contracting agency.

1.5 Objectives: The objective of this contract is to provide:

1. Provide administrative support in delivering services to promote child and family functioning to Service Members and their families.

2. Operation of all computer programs. Design, coordinate, and collect specified risk factor data from participating agencies no later than the 10th working day of each new month.

3. Establishes and maintains files according to the Army Record Information Management System (ARIMS) containing the collected data, the computer-generated results (by units), copies of all Risk Reduction related actions and Client Tracking System.

4. Handles routine telephone calls, gives out general information such as office location, class times, and office hours, and takes messages as appropriate.

5. Assists the ACS FAP with preparing briefing material and scheduling command briefings.

6. Issues films and other training materials from the ACS/FAP resource library to clients.

7. Updates the list of installation commanders every quarter.

8. Creates and inputs data into the database for tracking FAP training and command briefings.

9. Collects and analyzes staff data collected in ACS/FAP needs assessment every month.

10. Prepares graphics to support the collected data.

11. Research training materials and promotion items to order and prepares purchase requests for ordering to support FAP.

12. Must be proficient using Microsoft Office 95, Microsoft Word 7.0, Excel spreadsheet 7.0,

a. and PowerPoint. Duties will include but are not limited to administration, clerical, typing, filing, phone answering, and computer assistance.

13. Schedule briefings and meetings. Prepare agendas, records, and prepare minutes.

14. Provides administration, clerical, typing, filing, and computer assistance.

15. Screen and conduct intake for clients requesting Family Advocacy program assistance.

16. Provide and aid in the coordination and administration of ACS FAP.

17. Assist in maintaining a comprehensive resource directory of military and civilian education and related support services within a forty-mile radius of the installation.

18. Assist in collecting, analyzing, and maintaining data from ACS management systems for planning and reporting purposes in accordance with governing program guidance.

19. Coordinate with Marketing for flyers for special events, seminars, training, and informational brochures.

20. Assists in providing information on the Family Advocacy services and resources, class instructions briefing, and registration process.

21. Make appointments for eligible Service and Family members and provide information on necessary documents before clients' appointments.

22. Complete intake and assessments of initial service requests and document information on the intake sheet. The Contractor will input client intake information into the ACS Client Tracking System (CTS)

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered within 30 days after contract award or with the contractor’s proposal. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition. (Note: This paragraph does not apply in PWSs for Commercial Contracts.)

1.6.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.6.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents’ Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.6.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.6.4.1 Government Facility Office Hours: The Government facility office hours are between the hours of (8 hours) from 0730 to 1630 and days Monday through Friday except U.S. Holidays identified in paragraph 1.6.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. At all times, the Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. If an employee is out for three consecutive days, the contractor shall provide a replacement within forty-eight hours.

1.6.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0730-1630, days Monday through Saturday. The Government facility is open when directed by the Garrison Commander to activate the Emergency Family Assistance Center (EFAC) during local or national emergencies. The facility may be directed to close due to administrative closing or similar Government directed facility closing and will be communicated by the Contracting Officer to the Contractor.

1.6.4.3 Contractor Support Hours: The Contractor shall provide eight (8) hours of support between the hours of 0730-1630, days Monday through Friday. The facility may be open during local emergencies. It may be closed due to administrative closing or similar Government directed facility closings. The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Fort Eisenhower, GA. Office space will be provided within the Army Community Service, Command Support Center, 271 Heritage Park Lane, Bldg. 35200, or designated work area on Fort Eisenhower, GA. The government reserves the right to modify the location of services within Fort Eisenhower at no additional cost to the government.

1.7 Security Requirements: The following information is provided on security related matters.

1.7.1 Security Program: Contractor personnel performing work under this contract must have an Installation Record Check, a National Agency Check with Inquiry, a fingerprint and FBI checks at the time of the proposal submission and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254 (the unit security monitor is responsible for initiating this form). The form is currently accessible at the following link: http://www.dtic.mil/whs/directives/forms/eforms/dd0254.pdf

1.7.2 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

Installation Closure/Notification of Closure: When an unforeseen Installation closure or curtailment of activities occur on a regularly scheduled day of work, the Government will have the following options:

Reschedule the work to be performed the following workday or reschedule the work on any day acceptable to the Government. Announcements of Installation closures will be made in the following manner by the Senior Commander: during normal duty hours, notification will be given by the COR to the PM; during non-duty hours, notification will be posted on the Fort Eisenhower Homepage (https://home.army.mil/eisenhower/) or can be confirmed by calling the Fort Eisenhower status hotline at (706) 791-9747/9748.

1.7.2.1 Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 5 days.

1.7.2.2 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 5 days.

1.7.2.3 Common Access Cards (CAC) and CAC Log: The Contractor shall provide the following information: Last, First and Middle Names, government issued personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC or installation access card, to the COR with 15 days after award unless circumstances require otherwise and as directed by the Contracting Officer) The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements under 1.22.5.

1.7.2.3 Background Checks: The RA shall consult with the responsible Security Office and Activity Manager applicable to location(s) associated with this PWS and identify the level of background check, supported by the applicable regulation(s).

1.7.2.4 U.S. Citizen: Contractors that work with or teach youth under the age of 18 years are subject to U.S background checks. The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within 5 days of receipt by the Contractor, identifying such with the appropriate contract number (TBD). The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within 2 days of receipt by the Contractor, identifying such with the appropriate contract number (TBD). When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.7.2.5 Physical Security: The Contractor shall safely safeguard all government equipment, information and property provided for Contractor use. Contractor shall maintain a physical security checklist/log which will be forwarded to the COR monthly or quarterly. Government facilities, equipment, and materials shall be secured at the close of each work period. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13.)

1.7.2.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.8 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

1.8.1 LOCK COMBINATIONS: There are no requirements for changing lock combinations associated with this contract.

1.9. SPECIAL QUALIFICATIONS: Performance of services under this contract shall conform to the quality and standards of this trade. The General Clerk III will work in support of the FAP and shall have and provide documentation of:

1.9.1 A minimum of one year experience in working with a military or civilian social service agency or experience as a military Family Member.

1.9.2 A minimum of two years documented experience with Microsoft Word, Power Point, and Excel

1.9.3 Possess basic computer skills to be able to enter and retrieve data from management systems

1.9.4 Proficiency in oral and written communication skills

1.9.5 A valid unrestricted motor vehicle license

1.9.6 The ability to perform all duties as assigned

1.9.7 The ability to complete training as required by installation, program regulations and policies

1.9.8 Knowledge of ACS programs

1.9.9 Special Qualifications: The contractor is responsible for ensuring all employees maintain current National Agency Check with Inquiries (NACI) during the execution of this contract. The NACI will be performed during employee in-processing.

1.10. COMMON ACCESS CARD (CAC): All contractors and subcontractors will be issued a (CAC) or an Installation Pass issued through the Automated Installation Entry (AIE) Security System to access the installation.

1.10.1 The Fort Eisenhower military installation is a limited access post. Unscheduled gate closures by the military police may occur at any time. In accordance with Army Regulation

525-13, paragraph 5-19, all prospective contractors will undergo a verification process by the installation Provost Marshal Office, Director of Emergency Services to determine the trustworthiness and suitability prior to being granted access to federal property. This will be accomplished using the National Crime Information Center (NCIC) Interstate Identification Index (III). This is the minimum baseline background check for entrance onto Army Installations for non-CAC holders to include entrance of visitors (Ref AR 190-13, paragraph 8- 2). All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions shall apply to contractor personnel while within Fort Eisenhower 's area of jurisdiction. Contractor personnel shall comply with all entry control requirements and security policies/procedures in effect. Security procedures may change without notice.

1.11 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.11.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.12 Contracting Officer’s Representative (COR): The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.13 Key Personnel: The following personnel are considered key personnel by the Government: ACS Director and the Family Advocacy Program Manager. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0730 and 1630, days Monday through Friday, except on Federal holidays or when the Government facility is closed for administrative reasons. Qualifications for all key personnel are listed below: [Key Personnel must be designated as the ACS Director or Program Manager under their official government job description unless otherwise approved by the ACS Director.

(Key Personnel must be designated as the ACS Director or Program Manager under their official government job description.)

The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the Contracting Officer no later than no later than five (5) days after contract award.

Acceptance of the CV by the Contracting Officer is required before these individuals are permitted to perform any task on this contract The Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Contract Manager shall be available between 0730-1630, days Monday through Friday. Qualifications for all key personnel are listed below:

1.13.1. The ACS Director must appoint the Contracting Officer Representative (COR) who has completed the Contracting Officer Representative Training.

1.13.2. The Contract Manager and Alternate must have a minimum of a two-year degree from an accredited college or technical school and must have managerial and supervisory experience. The Contracting Officer Representative has a degree from an accredited college, Managerial and Supervisory experience. Completion of Contracting Officer Representative with a Mission Focus (CLC106 Section 894), Online Training for Contracting Officer’s Representative (CLC222 Section 897) and Overview of Acquisition Ethics (CLM003 Section

888) from the Defense Acquisition University and MICC enhanced COR Training at Fort Eisenhower.

1.13.3 Systems Administrator must meet the required DOD guidelines and certification. Our System Administrator are our Information Systems, credentialed personnel under DFMWR.

1.13.4 The Systems Administrator must have a high degree of expertise with the following systems/protocols: Microsoft Server 2000 and XP operation and administration, and Network Administration.] The Information Systems personnel assigned to DFMWR are all certified in these processes.

1.14 IDENTIFICATION OF CONTRACTOR EMPLOYEES: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. The contractor shall provide each employee an identification badge. The badge shall include the employee’s name and the name of the contractor. The contractor shall ensure that personnel wear the badge at all times in performance of work under this contract.

1.15 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner.

The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid improperly influenced in the execution of their duties under the contract.

Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on the USAR Facilities.

1.16 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.17 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.18 Phase In/Phase Out: There is no phase in/phase out period required.

1.19 Required Training: The following provides information on training requirements.

Antiterrorism (AT) and Operations Security (OPSEC)

1.19.1 AT Level I Training: This provision/contract text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 45 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the KO, if a COR is not assigned within 30 calendar days after completion of training by all employees and subcontractor personnel.

1.19.2 Access and General Protection/Security Policy and Procedures: This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.19.3 iWatch Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWatch program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within XX calendar days of contract award and within YY calendar days of new employees commencing performance with the results reported to the COR NLT [insert number of calendar days] calendar days after contract award.

1.19.4 Contractor Employees Who Require Access to Government Information Systems (IS):

All contractor employees with access to a government IS must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.19.5 For Contracts that Require an OPSEC Standing Operating Procedure (SOP)/Plan: The contractor shall develop an OPSEC SOP/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.19.6 For Contracts that Require OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.19.7 For Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.19.8 For Information Assurance (IA)/Information Technology (IT) Certification: Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.19.9 For Contractors Authorized to Accompany the Force: DFARS Clause 252.225-7040, Contractor Personnel Authorized to Accompany U.S. Armed Forces Deployed Outside the United States. The clause shall be used in solicitations and contracts that authorize contractor personnel to accompany US Armed Forces deployed outside the US in contingency operations; humanitarian or peacekeeping operations; or other military operations or exercises, when designated by the combatant commander. The clause discusses the following AT/OPSEC related topics: required compliance with laws and regulations, pre-deployment requirements, required training (per combatant command guidance), and personnel data required.

1.20 Emergency Services:

1.20.1 Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor. The contractor should report any minor injuries occurring in the workplace to the contract supervisor.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative ADPAAS Army Disaster Personnel Accountability and Assessment System AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation ARIMS Army Regulation Information Management System AT Anti-terrorism CAC Common Access Card CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf CTS Client Tracking System DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense EFAC Emergency Family Assistance Center FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QC Quality Control QCP Quality Control Program SRP Soldier Readiness Processing TE Technical Exhibit USAG United States Army Garrison

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Property: The Government will provide the contractor with equipment and/or materials for performance of the requirements under this contract at no cost to the contractor. Then utilization of any government furnished property shall be used only in performance of services under this contract. The contractor is responsible for receiving, caring for, accounting for and returning any government property temporarily made available to the contractor (e.g., projector, films, training aids, supplies, equipment, etc.) The contractor should be familiar with the proper care and use of such government property. The operation of any training aid devices within the scope of services to be delivered will be at no additional cost to the government.

3.2 Equipment: The Government will provide the following equipment for performance of the requirements under this contract. The contractor shall only utilize the government’s equipment and materials, at no cost in performance of this contract, during normal working hours of performance under this contract.

Class A Telephones Usage Cell Phone (when required) Audio-Visual Equipment General Office Equipment General Office Supplies US Army and Government forms and regulations

3.3 Materials: The Government will provide the following materials for performance of the requirements under this contract. The contractor shall only utilize the government’s materials, at no cost in performance of this contract, during normal working hours of performance under this contract.

U.S. Army and Government forms and regulations ACS FAP SOPs ACS and Mobilization, Deployment Readiness SOPs ACS Policies Training materials to include Forms, Assessments, and Resources

3.4 Training: The Government will provide the following training: AT Level 1 Awareness, OPSEC, iWATCH, CUI.).

3.5 Common Access Cards (CAC): The Government will provide Common Access Cards

(CAC) via the Trusted Associate Sponsorship System (TASS) (Web site https://www.dmdc.osd.mil/tass/

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Personnel. The Contractor shall provide all personnel, supervision, and transportation (mileage) in order to meet the requirements and perform the services as outlined herein (home visits, hospital visits, and educational awareness classes). The Contractor shall submit the names of personnel with all necessary documentation for completion of Army Background Checks with the Army Central Registry and the National Criminal Investigation to the Contracting Office prior to the worker’s commencement of services. Workers may be permitted to work prior to completion of background checks provided they are in a continual line of sight supervision of a designated employee.

4.3. INSURANCE REQUIREMENTS:

4.3.1. The contractor is required to maintain the following insurance:

4.3.2. Workers’ Compensation and Employer’s Liability - Contractor shall comply with applicable Federal and State workers’ compensation and occupational disease statutes.

Employer’s liability coverage of at least $100,000 is required.

4.3.3 General Liability – Bodily injury liability of at least $500,000.

4.3.4. Automobile Liability – Policies shall provide coverage of at least $200,000 per person and $500,000 per occurrence for bodily injury, and $20,000 per occurrence for property damage.

PART 5

SPECIFIC TASKS

5.1 Basic Services: This ACS FAP Manager will provide assignments in terms of general policies and program objectives. Guidelines consist of governing law and DOD and Army regulations and require adaptation based on the nature of the assignment. Program requires specific adaptation of available materials based on the requirements and identified service need of the Fort Eisenhower population. Contractor shall provide services not more than 40 hours per week.

The Contractor shall provide services for

5.2 Tasks: FAP General Clerk III. Responsibilities include but are not limited to the following:

(a) Operation of all computer programs. Design, coordinate, and collect specified risk factor data from participating agencies no later than the 10th working day of each new month.

(b) Validates risk factor data for accuracy, completeness and submits to the appropriate authority at the MACOM level NLT the 5th working day of each month.

(c) Establishes and maintains files according to the Army Record Information Management System, (ARIMS) containing the collected data, the computer-generated results (by units), copies of all Risk Reduction related actions, and Client Tracking System.

(d) Handles routine telephone calls and gives out general information such as office location, class times, and office hours and takes messages as appropriate.

(e) Issues films and other training materials from FAP resource library to clients.

(f) Updates list of installation commanders, on a quarterly basis.

(g) Creates and inputs data into database for tracking FAP trainings and command briefings.

(h) Collects and analyzes staff data collected in FAP needs assessment monthly.

(i) Prepares graphics to support collected data.

(j) Prepare weekly schedule of time/attendance, FAP Intake, and Home visits.

(k) Greet customers. Assess needs. If necessary, ensure that customer completes pertinent documents and notify appropriate staff.

(l) Must be highly proficient with Microsoft Office (2010 or…