Facility Management_PWS DRAFT.docx

PERFORMANCE WORK STATEMENT

for

DESERT DEFENDER GROUND COMBAT TRAINING REGIONAL TRAINING CENTER (DDGCRTC)

FOR

DESERT DEFENDER FACILITY MANAGEMENT SUPPORT

AT FT BLISS, EL PASO, TX

AND

AIR FORCE SECURITY FORCES CENTER (AFSFC)

FACILITY MANAGEMENT SUPPORT

AT JOINT BASE SAN ANTONIO LACKLAND, TX

27 July 2022

TABLE OF CONTENTS

Solicitation # __________ Amendment 1

Section Page Number

Description of Services

PERFORMANCE WORK STATEMENT (PWS)

1. DESCRIPTION OF SERVICES

1.1. Background. Desert Defender Ground Combat Readiness Training Center (DDGCRTC) is the Air Force’s Force Protection Center of Excellence, and the mission directly supports the Air Force’s distinctive capabilities of Air and Space Superiority, Global Attack, Rapid Global Mobility, Precision Engagement, Information Superiority, and Agile Combat Support. Through the command channels of Air Force Installation and Mission Support Center (AFIMSC) and Air Force Material Command (AFMC), AFSFC provides war-winning mission support and capabilities to Air Force commanders worldwide.

1.1.1. DDGCRTC is a Primary Subordinate Unit (PSU) under the Air Force Security Forces Center (AFSFC), an organization within the Air Force Materiel Command (AFMC). The Functional System Owner of these systems is the HAF/A4S Air Staff, Pentagon, Washington, D.C. The AFSFC is responsible for staff actions involving management of programs; development and resourcing of requirements; seeking innovative solutions; providing policy, resource advocacy and guidance across the force protection spectrum in the areas of doctrine, antiterrorism and training; conducting vulnerability assessments; and management of AF courts-martial members.

1.1.2. The AFSFC, DDGCRTC requirement to maintain, and train forces of 7,000+ personnel with the ability to support a force surge for an additional 1,000+ personnel annually. This will be in support of Garrison Operations (facility management) located in Fort Bliss, and Lackland AFB, Texas, respectively, supporting the pre-deployment training for Security Forces by managing 20 facilities to include dormitories, offices, warehouses, supply buildings and maintenance facility. Garrison Operations is a Facility Management (FM) service that provides sustainability, support, safety, and maintenance to the operational functions of the buildings, grounds, and infrastructure assigned to DDGCRTC located inside Fort Bliss Army Post property. FM shall also provide transit bus services, which is a collaboration between various functions with DDGCRTC in order to safely transport students to and from facilities, and airports.

2. Scope

2.1. The objective of this performance-based contract is to support AFSFC with the ability to maintain Facility Management and Dorm Services to deliver best courses of actions to provide Infrastructure services that will allow Security Forces members better opportunity to train deployers. Also included in the service is transportation to and from various locations (i.e. airport, living quarters, and training areas, etc.)

2.1.1. This is a non-personal service contract. The contractor shall manage and organize resources and personnel required to efficiently and effectively meet the objectives of each task specified in this PWS. The objective of this work statement is to provide SF with proper facility maintenance and transportation of military members as mission dictates.

3.0 CONTRACTOR QUALIFICATIONS

3.1. The contractor shall provide expertise in the areas of inspections of different buildings and includes different security measures such as:

3.1.1. Routine safety inspections both interior and exterior

3.1.2. Logistics of dorm management (i.e. room occupancy, inventory, cleaning, etc)

3.1.3. Transportation logistics (i.e. airport transportation, maintenance coordination, etc)

3.1.4. Facility management (i.e. work order management, scheduling, inventory, etc)

3.2. Other qualifications required include:

3.2.1. Texas State Class A or B license in order to operate a 4x2 and 42-45 passenger bus

3.2.2. Shall be able to lift over 60 pounds

3.2.3. Shall be able to maneuver furniture items for inspections, cleanliness, arrangements, and or replacements

3.2.4. Shall be able to safely maneuver through vertical roof hatch in facilities that require presence during maintenance and or security checks

3.2.5. Shall be able to stand for 4 hours intervals at a time inside infrastructures and outside

3.2.6. Shall be HAZMAT per OSHA #2015, Hazardous Material, General Industry Standards

3.3. Clearance Requirements: Performance under this PWS shall require a Secret clearance for the Ft Bliss, El Paso, Texas position and the JBSA Lackland, Texas position identified in this PWS.

4.0 POSITION DESCRIPTIONS AND TASK REQUIREMENTS

4.1 This is for eight (8) Facility Management Positions. Seven (7) positions at Ft Bliss, El Paso, Texas (DDGCRTC) and one (1) position at JBSA Lackland, San Antonio, Texas.

4.1.1. These positions provide coverage for multiple buildings that require maintenance listed in para 4.2 & 4.3.

4.1.2. Facility Manager duties Ft Bliss. Facilitate and perform daily, weekly and monthly building inspections for AFSFC facilities to ensure they are within safety standards, regulatory compliances and coordinate meetings with DDGCRTC Mission Partner representatives to triage and close out work order requests via information systems. The Contractor shall Provide Facility Data Input and Tracking, Assist Ft Bliss Real Property with work orders.

4.1.2.1 Inspections: The Contractor shall ensure routine inspections are conducted daily for the compound and weekly for additional facilities that are classroom related or used for storage. Ensure Physical Security Inspections (i.e., doors, locks, windows, signs, gates, fences, hatches) are conducted with the Safety Officer, Plans and Program, Fort Bliss Director Public Works and Fort Bliss Fire Department for items installed for security and utilized as communicator when tampered or triggered.

4.1.2.1.1 Exterior Inspections: The Contractor shall conduct routine safety inspections on exterior Barracks and facilities to include structure, rails, lighting, doors, electronic door lock, locks, stairs, pavilion (lighting, outdoor furniture, receptacles), waste and recyclable dumpster, parking lots to ensure safety and in working order.

4.1.2.1.2 Interior Inspections: The Contractor shall conduct routine safety inspections on interior Barracks and facilities to include quarters, quarters restroom (where applicable) showers, sinks, toilet, tile, dayrooms, common area restrooms (where applicable) showers, sinks, toilets, tile, laundry rooms, basements, storage closets, elevators, windows, doors, electronic key card sensor, door handles, locks, structure, flooring, lights, emergency lighting, exit signs, exit doors, fire extinguishers, receptacles.

4.1.2.1.3. Room Inspections: The Contractor shall conduct room inspections that include furniture/Fort Bliss FMO (bed frame, mattress, wall chest, nightstands, mirror), appliances/Fort Bliss FMO (microwave and refrigerator), Electronic lock, door handle, door, structure, ceiling, lights, windows, window frame, blinds, A/C-Heater unit and control panel, outlets, flooring, receptacles. Applicable to single restroom or suitemate restrooms: door, door lock, tile, shower head, single handle posi-temp, flooring, sink/faucet, mirror, toilet, ceiling/lights, outlets. Frequency of inspections while students are assigned to the dormitories are 10% with the assistance and guidance of a uniform member.

4.1.2.1.4. Common Area Inspections: The Contractor shall inspect stairwells (flooring, rails, walls, windows, blinds, lights, emergency lighting, doors, roof hatch), dayrooms will follow Fort Bliss FMO (single chairs and multi-person chair) to include televisions, Improve Group Walls, bench walls, windows, blinds, ceiling/lights, doors, door lock, flooring, outlets. Inspect Laundry Room walls, windows, blinds, ceiling/lights, doors, door lock, flooring, outlets Fort Bliss FMO (Dryer Units and connection and Washer units and connections) Restroom’s door, tile, shower head, single handle posi-temp, flooring, sink/faucet, mirror, ceiling/lights, outlets, stalls w/ doors and lock, toilets, urinals, receptacles, hand soap, paper towels, toilet paper. Supply rooms walls, windows, blinds, ceiling/lights, doors, door lock, flooring, outlets. Office will be inspected to include doors, door locks, walls, windows, blinds, ceiling/lights, doors, door lock, flooring, outlets. Door, tile, shower head, single handle posi-temp, flooring, sink/faucet, mirror, ceiling/lights, outlets, stalls w/ doors and lock, toilets, urinals (where applicable). If items above are found deficient, should be reported as a work order for replacement by Fort Bliss or will be provided by Desert Defender for replacement.

4.1.2.1.5 Key Control: The Contractor shall follow procedures making sure all keys/combinations issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons, whether the key is electronic or a hard key without consent given by the Superintendent assigned for this operation. The Contractor shall not duplicate any keys issued by the government. The Contractor shall immediately report to the COR or any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the COR, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the payment due to the Contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the Contractor. The only instance where a key will be allowed to be duplicated will be upon the arrival of a student or students are assigned to a designated room or in the event the student room key will need to be replaced. This is to ensure to safety of personnel and property.

4.1.2.1.6 Contractor shall call in work orders when discrepancies are identified by inspection or when informed of discrepancies. Inspections are normal to the operations to Desert Defender in order to sustain suitable living conditions for the students and cadre assigned to training

4.2. Inspection locations Ft Bliss: ([ ] denotes square footage of building)

4.2.1. Infrastructure buildings include: 2441 [2622], 11318 [9180], 11309 [n/a-overhang], 720 [7764], 739 [15081], 741 [4722], 743 [4857], 754 [17032], 755 [14725], A0493 [22727], B0105 [11363], 2320 [7067], 2351 [7212], 2661 [9696], 2667 [9696].

4.2.2. Dormitory buildings include: 2442 [22762], 2444 [39762], 2445 [39891], 2419 [39891], 2905 [47751].

4.2.3. The Contractor shall assist with Fort Bliss Furniture Management Office (FMO) visits for accountability, location and damage, serviceability of items provided per Fort Bliss policy AR 420-1, Army Facilities Management. Assist in maintaining areas located as Offices, Quarters, Dayrooms, Laundry Rooms, Supply Rooms, Classrooms, Warehouses, Clamshells.

4.3. Facility Manager duties JBSA San Antonio: Facilitate and perform daily, weekly and monthly building inspections for AFSFC facilities to ensure they are within safety standards, regulatory compliances and coordinate meetings with AFSFC Mission Partner representatives to triage and close out work order requests via information systems such as NEXGEN. The Contractor shall Provide Facility Data Input and Tracking, Assist with Civil Engineering Planning and Programming Support, Support project scoping and development of Statements of Objectives (SOOs), Statements of Work (SOWs), and Performance Work Statements (PWS), Oversee market research efforts to support development of cost estimates utilizing RS Means and industry standards for AFSFC requirements, Provide Project Management Construction Surveillance and Coordinates data with working groups such as AFSFC Organization Improvement Group, etc.

4.3.1. Infrastructure buildings include: AFSFC building 954 ([ ] denotes square footage of building)

4.3.1.1. Maintain accountability of issued keys to AFSFC personnel via key log. Perform minor repairs in accordance with facility maintenance, such as replace ceiling tiles, unclog toilets, replace light bulbs, patch and paint walls, repair and install locking mechanisms, door hinges, door hydraulics, assemble/disassemble and move equipment and furniture. The Contractor will report all safety concerns and unserviceable (broken) equipment to the Facility Manager. Also, the Contractor will remove debris, trash, and recycling from buildings/grounds and coordinate trash and recycling pickup with 502 CE or their points of contact.

4.3.1.2. The Contractor must inventory and maintain accountability of non-IT equipment (e.g. furniture to include desk, chairs and standing desks). The Contractor will assist, track, organize, and facilitate all projects (Special Projects) associated with the AFSFC facilities per the direction of the Command Support Staff and Facility Manager. Contractor will supply their own PPE (e.g. gloves, dust masks, safety glasses, back braces) and is responsible for wearing PPE while performing their duties in compliance of OSHA Safety Standards, General Industry (29 CFR 1910), 1910 Subpart I - Personal Protective Equipment.

4.4. Vehicle Control Technician duties Ft Bliss: This position is part of the contractors daily responsibilities. Additionally, the contractor will be responsible for tracking and coordinating vehicle maintenance, vehicle use, and ensuring all maintenance is completed in accordance with approved schedules. The contractor shall clean vehicles, transport vehicle for minor repairs, and perform normal maintenance requirements (i.e. replace windshield wipers) of vehicles when approved by Command Support Staff, VCO, and IAW AFI 24-302.

4.4.1. Travel Inbound the contractors shall:

4.4.1.2. Arrange transportation from the airport to Ft Bliss living quarters for students arriving for training from CONUS or OCONUS locations.

4.4.1.3. Conduct inbound procedures that include providing and assigning clean and ready room for students that arrive for training from CONUS or OCONUS locations.

4.4.1.4. Provide DD compound rules, safety, work order procedures and facility point of contacts with duty phone numbers.

4.4.1.5. Have students sign arrival roster and provide electronic key card for facility, room access for the duration of training.

4.4.1.6. Assign students to appropriate facilities by gender and maintain base integrity when best managed.

4.4.1.7. Advise of COVID policy for Fort Bliss and COVID Restriction Order of Movement (ROM) protocols and any current CDC guidelines.

4.4.2. Travel Outbound the contractor shall:

4.4.2.1. Conduct outbound procedures that include providing cleaning supplies for cleaning procedures and exterior inspection procedures.

4.4.2.2. Provide times for inspections of facilities interior/exterior and room standards to include common area restrooms, stairwells and laundry rooms. Inspect exterior of facilities structure, grounds, dumpster/recycle, pavilion. Inspect rooms for cleanliness, furniture items, restrooms inside room/water (if applicable), windows, blinds, A/C unit, outlets, structure, electronic locks, door handles.

4.4.2.3. Ensure they retrieve key cards when students are departing.

4.4.2.4. Arrange transportation from Ft Bliss living quarters to departure airport for students departing training to CONUS or OCONUS.

4.5. Vehicle Control Technician duties JBSA Lackland: This position is part of the contractors’ daily responsibilities. Additionally, the contractor will be responsible for tracking and coordinating vehicle maintenance, vehicle use, mileage and ensuring all maintenance is completed in accordance with approved schedules. The contractor shall clean vehicles, transport vehicle for minor repairs, and perform normal maintenance requirements (i.e. replace windshield wipers) of vehicles when approved by DD Ground Transportation, VCO, and IAW AFI 24-302, filling out AF Form 1800 daily when any vehicle is used.

4.6. Physical Security: Assist military uniformed members with Physical security measures/procedures designed to provide an economical approach to safeguard government property through the economical use of equipment, material, and personnel. Assist the Physical Security Division, DES, with the physical security regulatory functions secure entry doors, locks, windows, signs, upon request within the property assigned to Desert Defender. Fire Safety: signs functionality and service check, extinguisher service check, extinguisher expiration, fire suppression system (sprinkler), emergency lighting (flood lamps) functionality and service check, alarms present untampered, exit doors accessibility, functional and sensors check. Assist with the 49WG Safety Office when they visit Desert Defender for ground, and weapons inspection (alarms, armory, clearing barrels). Exterior: Facility lights, Facility Entry way lighting, basement exterior lighting, clearing barrels, clearing barrel signs, emergency lights, doors, locks and parking lot. Utilize DA FORM 5381, Jan 2009. Utilize local form for inspections. See Appendix 9c

4.7. Asset Management: The contractor shall assist in the established process of operating, maintaining, upgrading, government assets. Keep track of assets locations, facilities, furniture, keys, vehicles, equipment, and or safety related item’s location provide by the Army and or the Air Force (assest provided by the government detailed in section 6.7). Identify and report to issues mitigate risk (safety, work/service orders). Provide inventory of loss, damaged or stolen assets, to report and in order to remove such items from inventory. Assist with life-cycle management, due to maintenance and expenses. Assist with Financial Liability Investigation Property Loss (FLIPL) which the Army accounts for the circumstances surrounding the loss, damage or destruction of Government property.

4.8. The contractor shall participate in the established work order system of Ft Bliss Real Property: This is a department in Fort Bliss that is notified by all agencies, departments, and units for work orders (deficiencies,) out-source contracting for work-order and or construction. The work order section takes these orders in person, online or LAN line. Work orders are also submitted for new work requiring a major repairs/modification, and minor repairs above a service order level. Service Order Service orders are submitted after hours of operations or on weekends and holidays. Directorate of Public Works (DPW) will dispatch PRIDE Industries. PRIDE Industries are the work force that will service the work order. The contractor shall, at times, be the individual placing the notification as a work order or service order will be POC for that specific order.

4.9. Contractor/Government Communication. The Contractor shall designate a Focal Point to be the single point of contact for all Contractor and Government correspondence. The Focal Point shall provide clear and consistent written and verbal response to Government within 12 business hours of Government initiated communication (e.g., return phone calls, emails, or other communication). The point of contact shall have full authority to act for the Contractor on all matters relating to the daily operation of this contract. The Contractor shall designate this individual, in writing, to the CO/ Contracting Officer Representative (COR) before the contract start date. An alternate may be designated, but the Contractor shall identify those times when the alternate shall be the primary point of contact.

4.9.1. The Contractor’s Focal Point shall meet with the Government team at least quarterly, and additional meetings may be requested by the Government or the Contractor as necessary. The Contractor shall provide an agenda and minutes IAW Contract Data Requirements List (CDRL) A003 and A002.

5.0 CONTRACTOR REQUIREMENTS

5.1. The contractors will ensure all personnel utilized on this contract comply with all Air Force, sister service and installation specific safety regulations. The contractor will comply with all Federal, State and local safety regulations and all applicable Occupational Safety and Health Administration (OSHA) Standards. If there is a conflict between Air Force and other sister service safety regulations and/or OSHA standards, then applicable location specific safety regulations will take precedence.

5.2. The contractor will provide qualified personnel at the TO start unless previously negotiated by COR and the mission is not impacted due to position vacancies or personnel qualifications.

5.3. The contractor will fill vacancies with qualified personnel within 30 days of vacancy, unless approved in writing or otherwise directed in advance by the COR and there is no mission impact due to position vacancies.

5.4. The Contractor shall be currently licensed (State) to safely operate and maneuver 42-45 Passenger Bus 4x2 or smaller. State of Texas (Class A or Class B Commercial Driver’s License (CDL) or the equivalent from another state / 26,000 pounds Gross Vehicle Weight Rating (GVWR) / State of Texas--Class B CDL or the equivalent from another state: Bus seating capacity of 24 passengers or more with 26,001 pounds GVWR. The Government shall provide training to meet the requirements for Air Force Bus fleet and GSA Bus Fleet requirements in accordance with Fort Bliss Policy for transportation outside of Fort Bliss. This includes the transit of students during inbound and outbound for pick up and drop off students at El Paso International Airport (EPIA) or at Fort Bliss, Biggs Army Airfield, Arrival Departure Airfield Control Group (ADACG) IAW Defense Travel Regulations (DTR) or as provided by USTRANSCOM. Some DD training transport of students shall be required to and from training areas during field training exercises. The contractor/contract employee shall comply with the requirements outlined in the most current version of AFI 24-301, Ground Transportation, prior to operation of any government vehicle. Performs routine operator, safety checks, and user maintenance of vehicles and all supplies and equipment contained therein. The contractor shall be responsible for adhering to HAZMAT and spills procedures IAW xxxxx AR 200-1 Environmental Protection and Enhancement. The contractor shall document all contractor employee vehicle operator qualifications and provide same to the contracting officer upon award of the contract. Contractor employees hired subsequently shall have their vehicle operator qualifications documented and provided to the CO prior to their engaging in any mode of equipment operation under the provisions of this contract.

5.4.1 The contractor shall be able to operate the following vehicles that are used in support of DDGCRTC mission on a daily basis: Buses (24-42 person capacity), flatbed trucks, box trucks, stake bed trucks, cars and pick-ups.

5.5. Training:

5.5.1. All contractors shall attend orientation training held by DDGRTC Superintendent for infrastructure. Contractor shall follow all rules and regulations in accordance with JBSA and Ft Bliss.

5.5.2. The contractor shall ensure all employees complete the local Air Force Hazardous Communication, HAZMART, and hazardous waste training. The Contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor. Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within Ft. Bliss Army Post and complete SDSs immediately upon receipt of new chemicals, products, or materials. The Contractor shall submit SDSs to HAZMART as required.

5.5.3. The Contractor shall attend all training necessary to learn the electronic security devices and software applications for cameras, doors, sensors, training use will be provided for exterior and interior doors to facilities on an ongoing basis as determined by the government. (See para 4.1.2.1.5. Key Control)

5.5.4. Government Facilities and Office IT Equipment: DDGCRTC will provide basic materials and equipment to each contractor to use, this also includes laptops access to printers, when available and the appropriate training has been completed. The Contractor employee shall be required to maintain requirements and adhere to the policies as prescribed by Fort Bliss NEC and Air Force in order to utilize computers and approved electronic devices. Such items will be signed for and retuned termination of this contract or when requested by government personnel. Any damage or loss of issued items will reimbursed at the Contractors employee(s) expense.

5.5.5.. The Contractor shall use products that are supplied by the government only (Chemicals, lubricants, cleaning supplies, flammable liquids). Contractor shall utilize government storage units to properly store items IAW military installation safety regulations.

5.5.6. The Contractor shall ensure all flammable wastes are placed in clearly marked metal containers with self-closing lids these will be provided by the government. Disposal of unused solvents and degreasing compounds and other hazardous waste will be coordinate with COR.

6. GENERAL INFORMATION

6.1. Contractor shall accomplish the following online Government provided training within 30 days of contract award, all certificates should be provided to the COR, and should be accomplished annually thereafter.

6.1.1 DoD IAA Cyber Awareness Challenge (Annual Training)

6.1.2. Information Assurance (Annual Training)

6.1.3. Operation OPSEC Awareness Training (Annual Training)

6.1.4. Insider Threat Training (Contractor Training/Annually)

6.2. Travel Requirements: No long distance travel required.

6.3. Mission/Emergency Essential. Mission Essential Contractor Services: Continuation of Essential DoD Contractor Services During Crisis: The Contractor shall establish and provide a written plan to ensure continued support during a crisis This plan shall be submitted with the Contractor’s proposal.

Mission Essential deemed worthy or not worthy

6.4. Duty Hours: Hours will vary per service provided. Detailed hours will be listed below in position specific details.

6.4.1. Schedule: The contractor shall adhere to operating hours of DDGCRTC. Schedules are written approximately 30 days in advance. Contractors shall anticipate an estimated one 24-hour period 3 times per month. Remove, 24 Hours operations stand to only affect the training schedule that does not involve Facility Managers

6.4.2. Normal Operating Hours: 0800-1600 / 1600-0001 / 0200-1000. Theses task are routine. As such, modifications will be conducted at the needs of the government, which may overlap with a split shift not to exceed 12 hours per contractor. Contractors will be broken into sperate shifts as listed above. The break between 0001-0200 is due to a break where inbound ends and an outbound then begins. Theses routines are varied Monday through Friday and Saturday through Sunday. The contractor shall integrate with the mission schedule as arrival and departure occurs on a weekly basis.

6.4.3. In the event holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service/duty day, the Contractor will be rescheduled for the first two day post the holiday observance or at a day and time agreed upon by the government and contractor based on minimum manning requirements.

6.4.5. Reporting Requirements: The contractor focal point shall report to the Government section lead for scheduling and work-related incidents. Incidents can result from information or situations that have or may occur that pose a threat to the safety, security of personnel and property. Reports of emergencies, HAZMAT spills, fire hazards, environmental conditions, accidents, mishaps to the COR, Unit Safety Office, section lead, medical, and if necessary, dial 911.

6.5. Federal Holidays. Federal offices are closed on New Year’s Day, Martin Luther King Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day, and any other day designated by Federal Statute, Executive Order, and/or Presidential Proclamation. All Holidays will be observed unless dictated by operational duty schedule.

6.5.1. Base Closures: Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

6.6. Conduct of Contractor Personnel. The CO may require the Contractor to remove from the job site Contractor personnel working under this contract. Removal from the job site or dismissal from the premises shall not relieve the Contractor of the contract requirements. Replacement/substitute personnel: Vacancies are filled with qualified personnel within 15 days of vacancy, unless approved in writing or otherwise directed in advance by the CO; and there is no mission impact due to position vacancies.

6.6.1. Student/Cadre population: The contractor shall abide by AFI 36-2909 concerning engaging in inappropriate, unprofessional relationships regardless of student/cadre.

6.6.1.1. Per AFI 36-2909, 2.2, Unprofessional relationships. Relationships are unprofessional, whether pursued on or off duty, when the relationship detracts from the authority of superiors or results in or reasonably creates the appearance of favoritism, misuse of office or position, or the abandonment of organizational goals for personal interests. Unprofessional relationships can exist between officers, between enlisted members, between officers and enlisted members, between military personnel and civilian employees, or between Air Force members and contractor personnel.

6.6.2. The Contractor will be responsible for professional attire (example: Polo type top with contractor logo, fitted jeans, khakis, etc.) to project a professional appearance. They will provide Identification in the area of service provider logo and or ID Badge. Civilians from Fort Bliss are routinely in facilities and need a way to identify contractor from distance and upon approach for safety.

6.7. Government Furnished Property (GFP): N/A

6.8. Government Installation support

6.8.1. The government will provide use of available facilities and items required for contract performance. Contractor shall keep government furnished supplies, equipment and work area safe and clean. Contractor shall notify the government whenever maintenance and equipment is required. All government material will remain the property of the government and be returned upon contract completion.

6.8.1.1. Facilities include office space in unclassified work areas. Equipment includes computers (unclassified/secure), desks, chairs, access to printers, unclassified and secure networks, copy machines, destruction equipment, telephones (DSN, commercial access capabilities), basic office supplies, and Government vehicles, if necessary and available. These items are incidental to the place of performance and remain accountable to the Government. In addition, the Government shall require each individual Contractor employee to sign hand receipts for all Information Technology Equipment (ITE) that they exclusively use (i.e., all equipment on their desks). This includes laptops for travel or out-of-office use. Contractor employees are not required to sign for multiple users ITE such as network equipment, network printers, and servers. Information includes all reference material or documentation required to perform. All facilities, equipment, and information used by the Contractor will remain the property of the Government and the Contractor shall return all facilities, equipment, and information to the COR or other designated representative upon the request of the Government or at the end of the contract period of performance.

6.8.2. Common Access Card (CAC). The government will provide CACs and installation access credentials as needed. The contractor shall return all issued items upon contract expiration or termination.

6.8.3. Personal Electronic Device Usage. The contractor will comply with prohibitions of electronic device usage where and when applicable on any base installation or federal facility that will be visited.

6.8.4. Contractor Equipment/Transportation (Vehicles) Provided: The contractor shall maintain all equipment and vehicles issued by the government necessary to perform the requirements of this contract.

6.8.4.1. The Contractor and its employees shall comply with base traffic regulations. The use of seat belts is mandatory for all vehicle operators, and vehicle occupants (where seatbelts are installed) while the vehicle is in operation on any Government installation and conducting government mission (i.e. transporting students to and from airports, etc). Contractor personnel shall abide by and enforce this requirement.

6.8.4.2. Contractor Pass and Identification, Special Clearances and Vehicle Passes: All documentation shall be submitted at the pre-performance conference. All drivers and vehicles shall be properly licensed and insured. NEED MORE If the contractor does not possess a Government ID to enter base, Desert Defender will sponsor NTE 30 days. Contractor will then report to Security Assistance Office for TASS check/COR should access TASS to provide contractor ID update. Contractor will then make an appointment Fort Bliss ID card section and arrive when scheduled to receive ID card, so long they have a security clearance to do so.

6.9. Security Clearances: The one (1) position and JBSA Lackland and seven (7) positions at Ft Bliss, El Paso, TX shall require a Secret Clearance.

6.9.1. Security Clearance Requirements: The Contractor personnel shall have a Secret security clearance to perform work on this contract. The Contractor shall request personnel security clearances, at the company’s expense. The contractor shall provide documentation received from the appropriate Government agency as to the verification of contract personnel’s security clearances. Due to costs involved with security investigations, requests for personnel security clearances shall be kept to the minimum required to perform contract requirements i.e. Tier 3. Contractor will follow guidelines established in DoD Manuel 5220.32 Vol 2, National Industrial Security Program: Industrial Security Procedures for Government Activities, Section 5 & 8, Facilities Security Clearance (FCL)

6.9.1.1. List of Contractor Personnel: The Contractor shall maintain a current listing of Contractor personnel. The list shall include Contractor personnel’s name, social security number, and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the CO and Information Security Program Manager (ISPM) at each performance site prior to the service start date. Updated listings shall be provided when Contractor personnel’s status or information changes.

6.9.1.2. Upon award, a DD 254, DoD Contract Security Classification Specification, will be accomplished for the contract within 30 days.

6.9.1.3. Disclosure of Information. In the performance of this contract, the Contractor may have access to data and information proprietary to a Government agency or to another Government Contractor, or of such nature that its dissemination or use, other than as specified in this contract, would be illegal or otherwise adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract, except to authorize Government personnel or upon written approval of the CO. The Contractor and its Contractor personnel shall not use, disclose, or reproduce proprietary information bearing a restrictive legend, other than as specified in the contract. Contractor personnel shall not release any personnel or medical/patient information to include patient/person-level content with personal health information.

6.9.1.4. Non-Disclosure Agreement (NDA). All Contractor employees shall sign the non- disclosure statement provided at Appendix C prior to beginning of contract performance. The Contractor must then provide a copy of the signed/dated NDA to the CO and COR prior to beginning work.

6.10. HPCON: The Contractor shall follow the DOD protocol for public health emergencies, and they’re known as health protection conditions – HPCONs. Fort Bliss Post Commander updates these HPCONs based on risk levels within a local community and in cooperation with local and state guidance. Government, contractors and public health personnel are to follow these levels in response to a health threat, currently but not limited the COVID-19 pandemic for the safety of all personnel.

6.11. FPCON: The Contractor shall follow FPCON system that are mandated by Department of Defense Instruction 2000.16: DoD Antiterrorism (AT) Standards, which describes security measures that are implemented at military installations in response to various levels of terrorist threats. Fort Bliss Post Commander may adjust FPCONs as necessary to respond to the local threat environment. Government and contractors must adhere and support the conditions set at any given time.

6.12. OPSEC: The Contractor shall follow the OPSEC systematic process in which safeguard of information whether sensitive in nature or deemed unclassified. This includes but is not limited to verbal, electronic, hard or soft copy material or use of social media. All government and contract personnel will adhere to the guidelines set out for this process.

6.13. Firearms and Ammunition: The Contractor shall abide by all firearms and ammunition base regulations. All firearms and ammunition are prohibited on base and on DDGCRTC property.

6.14. TRANSITION PLANS

6.14.1. Transition In. (CDRL A002): Quality Control Plan (QCP) The transition period will be fifteen (15) calendar days for Contractor personnel assigned to all locations listed in this PWS. This allows time for Contractor key personnel to process and obtain required ID/CAC cards, computer system access requests, and receive workplace and task orientation to ensure the entire team is in place for period of performance start, in order to fulfill this PWS. Any remaining days of the transition period can be spent receiving briefings on specific duties and responsibilities Contractor personnel will be expected to accomplish to fulfill this PWS. Onboard support will be provided by the COR to quickly assist employees in-processing and training.

6.14.1.1. The contractor shall participate in a post-award meeting with the Contractor within ten (10) business days after contract award. The CO will set up this meeting with the Contractor and COR. Teleconference is permissible for the post-award meeting. The purpose of the post-award meeting is to introduce the Contractor to the Government representatives (CO/COR), discuss avoiding the appearance of personal services, and go over the contract. Takeaways from the meeting should be an exchange of contact information; a timeline of when direct support will start, if not yet started; and an understanding by all parties of all the requirements to be performed by the Contractor and the support the Government will provide the Contractor to perform the requirements, safely and efficiently. The contractor shall take meeting minutes and disseminate to all attendees for record within 5 business days. Contracting team will provide Agenda prior to the post-award meeting.

6.14.2. Transition Out. (CDRL A001) Prior to the end of the PWS period of performance, the incumbent Contractor shall support a fifteen (15) business day (120 hours) transition period with incoming personnel supporting the installations listed in this PWS. During this period, all programs, information, data, etc. will be passed from the incumbent Contractor to the incoming Contractor so that there is no break in Customer or mission support.

Note: The government reserves the right to inspect or test services that have been tendered for acceptance. The government may require performance of any nonconforming services at no increase in contract price. If performance will not correct the performance issue or is not possible, the government may seek an equitable price reduction or contractual processes will begin to terminate the contract. Past performance history will be reported in Contractor Performance Assessment Reporting System to reflect satisfactory or unsatisfactory performance.

7. PERFORMANCE OBJECTIVES

7.1. Services Summary (SS): The Contractor services requirements are summarized into performance objectives that relate directly to the mission. The performance threshold briefly describes the minimum acceptable levels of service for each requirement. These thresholds are critical to mission success.

REFERENCE

THRESHOLD

Delinquency of time arriving to work site and mismanaging time during work hours.

No more than three substantiated errors during a (6) month period.

Transportation to pick-up students delayed 30 minutes or more.

No more than two substantiated errors during a monthly period.

Safety Responsibilities: signs functionality and service check, extinguisher service check, extinguisher expiration, fire suppression system (sprinkler), emergency lighting (flood lamps) functionality and service check, alarms present untampered, exit doors accessibility, functional and sensors check and updating rosters.

No more than one substantiated error during a monthly period.

Provide inventory of loss, damaged or stolen assets, to report and to remove such items from inventory.

No more than three substantiated errors during a (3) month period.

Contractor maintains current licensed (State) to safely operate and maneuver 42-45 Passenger Bus 4x2 or smaller. (Class A or Class B Commercial Driver’s License (CDL) / 26,000 pounds Gross Vehicle Weight Rating (GVWR) / State of Texas--Class B CDL: Bus seating capacity of 24 passengers or more with 26,001 pounds GVWR, and civilian driver’s license, from expiring or suspension.

No more one substantiated error during contract period.

Contractor is responsible for the safe operations and maintenance of vehicle issues for use.

Measured in the sense of tickets, damage, accidents, and time lost on schedule within controlled situation.

Issuing of keys or rooms without proper authority.

No more than one substantiated error during a contract period.

Contractor not maintaining professional appearance/conduct with cadre, staff members, students, and visitors

No more than one substantiated error during a contract period.

Contractor shall maintain Security Clearance without incident.

No substantiated error during a contract period.

7.2. DELIVERABLES

7.2.1. The contractor shall submit all deliverables as specified in this PWS and contract Exhibit A, Contract Data Requirements List (CDRL). (CDRL A003)

7.2.2. All deliverables must be submitted electronically to the COR(s).

7.2.3. The CO may approve extensions to the delivery timeline based on magnitude and complexity of the document topic.

Solicitation Number / Contract Number TBD Insert Date, Mod #

8.0 APPENDIXES

8.1 APPENDIX A Acronym and Definition List

8.2 APPENDIX B Non-Disclosure Agreement

8.3 APPENDIX C References

Appendix A ACRONYMS

ACRONYMS AND DEFINITIONS

APPENDIX B:

HQ USAF/SG NON-DISCLOSURE AGREEMENT

REVISED: 30 AUG 2007

Purpose: The purpose of this Non-Disclosure Agreement (NDA) is to confirm in writing that the undersigned understands his/her responsibilities regarding protection of information and/or material that he/she may come in contact with in the course of work performed under this agreement. This NDA covers all forms of information made available as Government Furnished Information or information/material developed under this agreement, whether in the form of working materials or as deliverable product. This NDA applies to unclassified Government information/material, proprietary information/material supplied by other vendors for use by the Government. All information/material released to the contractor remains the property of the US Government and may be withdrawn at any time.

Responsibility: As a condition of acceptability for work under this agreement with Air Force Installation Contracting Center / 771 ESS on behalf of AF/SG, individuals are required to complete the attached NDA:

NON-DISCLOSURE AGREEMENT FOR

CONTRACTOR/SUBCONTRACTOR EMPLOYEES, SENIOR MANAGERS OR CORPORATE OFFICERS

I, (clearly print or type name), an employee, senior manager, or corporate officer of either or a subcontractor to under Prime Contract number ; Task Order awarded to by the AF/SG office (Customer) agree not to disclose to any third party or anyone who is not performing work for the Customer and who does not have a need to know such information, any proprietary, source selection sensitive information, programmatic, or budgetary information (Information) contained in or accessible through the AF/SG programs and activities. Proprietary, programmatic, budgetary and source selection sensitive information and data will be handled in accordance with Government direction under the AF/SG program and applicable Government laws and regulations, including Federal Acquisition Regulation (FAR) Sections

3.104 and 9.5.

I understand that Information I may receive or possess, as a result of my assignment to work on AF/SG activities under this Contract may be considered proprietary, source selection sensitive information, and/or Controlled Unclassified Information (CUI). The responsibilities of my employer for the proper use and protection from unauthorized disclosure of proprietary or source selection sensitive information are described in FAR 3.104. Pursuant to FAR 3.104, I agree that I shall not appropriate such information for my own use or release or discuss such information with third parties unless specifically authorized by the procedures set forth in FAR 3.104.

This Agreement shall continue for a term of five (5) years from the date upon which I last have access to such information. Upon expiration of this Agreement, I have a continuing obligation not to disclose proprietary, programmatic, budgetary or source selection sensitive information to any person or legal entity unless that person or legal entity is authorized by the Government to receive such Information.