DRAFT Sabreliner or HU-16 Aircraft Services PWS.pdf

FA# Sabreliner or HU-16

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PERFORMANCE WORK STATEMENT

FOR

USAF/TPS Qualitative Evaluation Rockwell Sabreliner 60 or HU-16 Aircraft Services

VERSION 3.0

For

USAF Test Pilot School, Edwards AFB, CA

26 Oct 25 DRAFT

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USAF/TPS Qualitative Evaluation Sabreliner or HU-16 Aircraft Services

Table of Contents

1.0 SECTION I: DESCRIPTION OF SERVICES

1.1 General Scope

1.2 Background

1.3 Inherently Governmental Function

1.4 Period of Performance

1.5 Place of Performance

1.6 Specific Tasks

1.7 Historical Data

1.8 Minimum Qualifications

1.9 Deliverables

2.0 SECTION II: SERVICE SUMMARY

2.1 General

2.2 Performance Evaluation

2.3 Government Quality Assurance

2.4 Performance Assessment

2.5 Quarterly Progress Meetings

2.6 Contracting Officer’s Representative

2.7 Quality Control

2.8 Contractor’s Performance

3.0 SECTION III: GOVERNMENT FURNISHED PROPERTY and SERVICES

3.1 Government Furnished Services

3.2 Government Furnished Facilities

3.3 Government Furnished Property to include Equipment and Material

3.4 Contractor Furnished Property and Services

4.0 SECTION IV: GENERAL INFORMATION

4.1 Hours of Operation

4.2 Contractor Personnel

4.3 Continuation of Essential DoD Contractor Services During Crisis

4.4 Conservation of Utilities

4.5 Environmental Protection

4.6 Miscellaneous Paragraph

4.7 Security

4.8 Safety

5.0 SECTION V APPENDICES & EXHIBITS

Appendix 1 Abbreviations and Acronyms Appendix 2 Applicable Publications and Forms Appendix 3 Deliverables/Required Documents Appendix 4 Facility Map for Bldg 1220 USAF Test Pilot School Appendix 5 Anti-Terrorism Awareness Pamphlet DRAFT

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SECTION I

1. DESCRIPTION OF SERVICES

1.1. General Scope. This is a non-personnel services contract to provide a Rockwell Sabreliner or HU- 16 aircraft, along with a qualified flight instructor(s), for Qualitative Evaluation (QE) flights as described in the Qualitative Evaluation Board (QRB) report at the US Air Force (USAF) Test Pilot School (TPS). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

The Contractor shall provide all management, personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform flight and instruction as defined in this Performance-based Work Statement (PWS). The Contractor shall perform to the standards in this contract. This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resources application to accomplish all tasking under the contract. The Contractor shall be responsible for maintaining communication with the Contracting Officer (CO), Contracting Officer Representative (COR), and the Project Manager (PM) and to immediately notify both the CO, COR, and the PM of any problems that would prevent timely performance of this contract.

The Contractor is responsible for and required to implement, and maintain management control systems necessary to plan, organize, direct, and control all activities under this contract.

1.2. Background. The USAF TPS is where the Air Force's top pilots, navigators, and engineers learn how to conduct flight tests and generate the data needed to carry out test missions. The Qualitative Evaluation (QE) program introduces students to a wide variety of aircraft exhibiting unique flying characteristics or mission systems and is used to broaden the students’ range of experience with unfamiliar aircraft. The Rockwell Sabreliner 60 or HU-16 provides the unique experience of flying an aircraft not available at TPS. The aircraft must be able to pass an USAF-approved Subject Matter Expert inspection.

The TPS PM will coordinate and pay for the inspection. Any discrepancies noted in the inspection must be corrected and documented prior to execution.

1.3. Inherently Governmental Function. The contractor shall not perform inherently governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS.

1.4. Period of Performance. This is an order for a one (1) year contract award.

1.5. Place of Performance. The performance of this contract shall be primarily conducted at Edwards Air Force Base, CA (EAFB) or at a mutually agreed location. Occasionally, there may be the need for Contractor performance at an alternate location locally, such as Mojave Air & Space Port (LMHV). If the HU-16 is selected, performance practical flights shall be primarily conducted at EAFB and water landing qualitative evaluation flights shall be primarily conducted out of Henderson Executive Airport (KHND) with water landings at Lake Mead or at a mutually agreed location.

During contract performance, any need to change to an alternate location shall be coordinated with the CO, COR, and PM. A CO-written determination, to include justification for the change, shall be conducted to determine whether the change in location would require modification of the contract. Any costs incurred due to a change in location, without proper CO-written determination, may result in the Contractor not being paid.

1.6. Specific Tasks.

DRAFT

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Primary Tasks Provide TPS students and staff with Sabreliner or HU-16 training flights for approximately 1.0 - 2.0 hours per flight. Total flight hours per deployment will be 25 to 30 hrs. Actual flight hours (takeoff to landing + 5 minutes) will be used for charges under this contract and may vary depending on mission profile flown. Planned missions for the aircraft may include but are not limited to upset-recovery training (Sabreliner only), seaplane operations/water landings (HU-16 only) and practical exams (Sabreliner or HU-16) for students. Contractor employees shall instruct the students/staff in the typical operation of the vehicle to aid TPS staff and students in the development of the skills necessary to safely fly the aircraft within the limits as defined by the USAF TPS Qualitative Evaluation Review Board (QRB) package, which will include but not limited to upset/recovery training, aerobatics, and student examination flights. The Contractor will also supervise and instruct TPS staff and students proper ground operations of the aircraft.

This document will be provided to the Contractor prior to execution. Staff/students may carry on hand-held instrumentation systems that are approved by the TPS point of contact (POC) and coordinated with the Contractor. Special instrumentation equipment may need to be secured to the aircraft during flights.

Missions will not exceed the capabilities of the aircrafts.

The Sabreliner or HU-16 will have seating for 2 pilots, 1 flight test engineer (FTE), and 2 TPS examiners for performance practical exams. The FTE and examiners must have two-way communications with the pilots and real-time monitoring of flight parameters.

1.6.1. Secondary Tasks.

Use the Sabreliner or HU-16 in support of TPS Test Management Projects (TMPs).

TMPs are team-based training events that are ongoing through the second semester of the TPS curriculum. TMPs can be any real-world test, and although they often include testing developmental sensors, datalinks, weapons, or software modifications on military aircraft, they could also focus on other types of testing with civil aircraft. The Government may require Sabreliner or HU-16 aircraft to participate in TMPs.

TPS students and staff may occupy the Sabreliner or HU-16 aircraft while it supports TMPs.

1.7. Aircraft Systems

1.7.1. Aircraft Communication/Navigation: The aircraft shall include a transponder with mode 3/A and mode C capability, as well as a VHF and/or UHF aviation band radio. The aircraft must have an intercom system that allows all crew to verbally communicate. Aircraft may include non-production-representative video systems to assist in recording of instruments or flight conditions. Staff/students may carry-on hand-held instrumentation systems that are approved by the TPS PM and coordinated with the Contractor. The Contractor shall have the right to refuse any carry-on equipment if it causes safety of flight concerns.

1.7.2. Aircraft controls and instrumentation: Aircraft must have two seats and be dual control equipped. At a minimum, each position must have access to primary flight controls and throttle, such that USAF TPS pilots may receive hands-on flying instruction. Aircraft should be equipped with engine/flight condition control/performance instrumentation. Retrofitted modern instrumentation (such as NVIS compatible glass cockpit) is acceptable. Modern displays and controls are acceptable on communications/transponder equipment, navigation equipment, or any video recording equipment if installed. The instructor must have full access to the flight controls and throttle, and he or she must be capable of landing the aircraft from either seat he or she occupies.

Staff/students may carry onboard handheld instrumentation systems that are approved by a TPS

Unit Test Safety Officer (UTSO) and coordinated with the contractor aircrew. Special instrumentation equipment, as approved through the AFTC airworthiness process, may need to be temporarily secured

Page - 5 - of 33 to the aircraft during flights. The Contractor shall refuse any carry-on equipment if it causes safety of flight concerns.

TMP missions shall not exceed the capabilities of the aircraft or limits established in TMP Test

Package and QRB package.

1.7.3. Aircraft exterior markings and insignia: Contractor aircraft may feature historically representative exterior markings, nose and/or tail art. Any aircraft featuring such art shall be coordinated with the COR and PM prior to arrival at Edwards AFB, CA or any other USAF airfield only. Therefore, the Contractor shall identify any aircraft markings within the task order proposal submission, to include photographs of the markings. The Government may require the Contractor to adjust, cover or modify exterior markings prior to the aircraft’s arrival to Edwards AFB, CA. The Government may require the Contractor to adjust, cover or modify exterior markings prior to the aircraft’s arrival to Edwards, AFB.

The desired means of modification, paint, decal, etc. is the Contractor’s option, may be temporary in nature and shall be at the Contractor’s expense. The decided means of modification shall not affect airworthiness, safety of flight or the environment.

1.8. Pre-deployment. The aircraft must have an USAF TPS approved Subject Mater Expert (SME) inspection that was completed within the last 24 months. All discrepancies noted in this inspection must be fixed and documented at the time of proposal submission. The Contractor will provide USAF TPS, no later than 14 days prior to first performance, the following:

A. A copy of all briefing material used for curriculum support and likewise submit any changes in briefing materials to the PM for approval. The Contractor shall include with briefing material a list of any required audio/visual equipment.

B. One copy (paper or electronic) of the aircraft operating manual to the PM.

1.9. Scheduling. Sorties will be scheduled on all approved TPS fly days until the desired number of sorties are completed. There are typically 2 to 4 deployments/executions windows per calendar year for both senior and junior classes but not limited to it.

A. Event scheduling. The PM will give the Contractor at least 10 workdays of notice prior to a scheduled TPS event (sortie or academic session) requiring the Contractor’s services. Until the end of the fifth workday (nominally, 1700 PST) prior to a scheduled workday that Contractor services may be required, either party may renegotiate that day without fault. Any changes to the schedule (to include additions, deletions, or changes to events requiring Contractor services) less than five workdays into the future require the agreement of both parties. If a requested change within that timeframe cannot be agreed upon by both parties, then the party responsible for initiating the change will be considered at fault. If the Government is at fault, the Contractor will be credited for one pilot day for any cancelled day that the Contractor was otherwise scheduled to accommodate. If the Contractor is at fault, no reimbursement will be provided.

B. Daily scheduling and flight approval. The take-off times will be scheduled the week prior (nominally) to execution by the USAF TPS scheduling office. The names of the TPS students and staff will be identified by the scheduling office not later than (NLT) close of business (COB) the day prior to execution. Prior to the COB the day prior, the next day’s flights will be authorized by individuals identified by the USAF TPS Director of Operations.

1.10. Classroom Lecture. Contractor employees will provide a one-hour classroom lecture to all of the students that will cover the following information:

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A. Aircraft familiarization to include a discussion of the basic systems of the aircraft (engines, electronics, hydraulics. flight controls, fuels, oxygen systems) and avionics.

B. Basic fundamentals of aircraft flight and flight controls.

C. Aircraft emergency procedures to include egress of the aircraft from their position. fire extinguishers, and any other aircraft procedures.

D. Sufficient discussion of the proper operation of any seat restraints and associated egress procedures.

E. Basic discussion of the flight profile and any test maneuvers as listed by the QRB.

1.11. Preflight Briefs. Contractor employees will provide a preflight brief the day of the flight that will include the specifics for that day’s flight. This brief may include all the students for that day’s schedule.

This brief will cover the following:

A. Weather, Notices of Airman (NOTAMs) Call sign, Ops Number, Airfield status, and Bird Condition (this may be delegated to the student or staff member).

B. Take-off and landing data (if applicable).

C. All relevant checklists to include:

Starting procedures.

Taxi procedures.

Take-off procedures.

Departure procedures.

Recovery procedures.

Landing procedures.

D. Planned profile and maneuvers to be flown.

E. Review of egress procedures.

F. Review of crew coordination during the most common emergency procedures.

1.12. Inflight Instruction. Contractor employees shall provide a familiarization and safety briefing in the cockpit prior to takeoff. The purpose of the pre-flight brief is to familiarize student/staff with flying/safety controls and emergency procedures. The Contractor instructor pilot shall occupy a pilot station while students/staff occupy another pilot station. Sortie completion determination will be the responsibility of the TPS government representative.

1.13. Post-flight Debrief. Upon sortie completion, Contractor employees shall provide a post-flight debrief. The purpose of this debrief is to review test objectives and answer student/staff questions. Typical post-flight debriefs should be approximately 1.0 hours.

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1.14. In-flight Emergencies. Any in-flight emergency shall be immediately reported to the controlling agency. After the flight, the Contractor instructor pilot (IP) shall fill out an unusual occurrence log and submit it to the TPS/DO and the COR or PM. Notification shall also be sent to the CO concerning any inflight emergencies.

1.15. Mishap Responsibilities. Operations under this PWS shall be conducted under Civil Aircraft Operations (CAO) or Public Aircraft Operations (PAO) per AFPD 62-6, AFI 62-601_AFMCSUP, DAFI 62- 601, and AFTCI 62-602. Determination of status will occur after contract award by AFTC/EN upon review aircraft airworthiness data and planned flight profiles. Appropriate letters regarding CAO or PAO status will be issued to the vendor upon determination.

While acting under CAO, accident investigations shall be performed IAW AFI 51-307, Aerospace

Accident Investigations. Safety investigations shall be conducted IAW procedures outlined in DAFI 91-204, Safety Investigations and Reports, for those mishaps described therein. Any resulting safety report shall be provided to the Contractor through the Freedom of Information Act (FOIA). The Contractor shall provide technical support for any investigations related to the contract.

While the National Transportation Safety Board (NTSB) is likely to retain mishap investigation and response on Contractor Owned, Contractor Operated (COCO) aircraft conducting PAO, they may request that the Service or government agency who contracted for the operation assume mishap investigation and response.

1.15.1. Disclosure. The Contractor shall report to the COR and PM any mishaps or FAA investigations incurred within three (3) years of the scheduled deployment dates. Pilots found either partially or completely at fault in any aircraft or ground mishap may be determined unsafe and therefore disqualified to perform in any capacity of this contract.

1.16. Historical Data. N/A.

1.17. Minimum Qualifications. The PM may complete evaluations of the following prior to contract award.

1.17.1. The Pilot(s). The Pilot(s) shall possess at a minimum the following qualifications:

A. FAA Commercial Pilot Certificate.

B. Type rating, Letter of Authorization or proper logbook endorsement as required by 14 CFR, Part 61 or 91.

C. Current and qualified in aircraft type as required by 14 CFR, Part 61.57.

D. Minimum 1,500 Flight hours, including 250 hours in type.

E. Instructor pilot must be a FAA Certified Flight Instructor with at least 500 total instructor hours;

including minimum 50 hours instructing in type.

F. Experience instructing at the USAF TPS within the past 5 years. If the pilot does not have experience instructing at the USAF TPS within the past 5 years, a USAF TPS staff member will fly

Page - 8 - of 33 an evaluation flight with the instructor pilot prior to flying with students. This evaluation will be graded in accordance with (IAW) the AFTC Technical Evaluation Checklist. This flight can be accomplished at the most convenient location for the Contractor. The USAF TPS commandant will approve the individuals qualified to conduct this evaluation flight. A copy of the AFTC Technical Evaluation Checklist can be furnished upon request from TPS/QE.

G. If the Contractor would like to add an additional instructor pilot, he or she must provide the documents outlined above to the PM. The PM will make the determination and may require an evaluation flight prior to approving the additional instructor pilot.

1.18. The Aircraft: Aircraft safety equipment certifications shall be current and are subject to inspection by Government personnel. Safety features of the aircraft that are inoperable (such as bailout exits) shall be clearly placarded. Egress system components will be inspected and must not exceed the service life as determined by an FAA approved maintenance plan. The TPS Commandant is the final authority on acceptability of all aircraft operations. The Contractor shall provide at least one (1) aircraft. Additional aircraft, if provided as primaries or spares, shall meet all the same requirements as the primary aircraft.

A. The Contractor shall maintain airworthiness of the aircraft in accordance with (IAW) the requirements of 14 CFR, Part 91. The Contractor shall provide a copy of the current FAA airworthiness certificate(s) to the COR and PM and may include any FAA-issued program letters. Any changes that affect the certification, operations, ownership, and airworthiness of the aircraft(s) shall be reported to the COR and PM prior to coordinating and scheduling of any event with TPS.

B. The Contractor is liable for any damage or loss of the aircraft.

C. The Contractor shall make aircraft and maintenance records available for a no-notice inspection throughout contract performance upon request COR and/or PM.

D. While/If at Edwards Air Force Base (EAFB), Contractor employees shall operate IAW with FAA Regulations, the Aircraft Approved Inspection Program (AAIP), approved ground operating procedures, PAO Compliance Letter or CAO Verification Letter (as appropriate), and Occupational Safety and Health Administration (OSHA) standards. If it is determined by the COR or PM that maintenance practices are not in compliance, or deemed unsafe in any way, the aircraft shall be grounded, and the Contractor shall be considered at fault for nonperformance. Upon agreement and coordination with the COR and PM, the TPS Logistics Manager(s) can provide limited ground support functions at Edwards AFB, CA and other agreed upon operating locations.

E. The TPS Logistics Manager (LM)/Aviation Maintenance Manager (AMM) will inspect Contractor maintenance and operation practices and shall report any violations to the COR, and/or PM.

AMM can provide maintenance support to Contractor employees during the performance period.

This is not considered a conflict of interest.

AMM shall be authorized to perform aircraft tows, aircraft refuels, launch and recovery operations without the Contractor maintenance personnel present if requested by the Contractor and approved by the COR and/or PM. This will only apply if the AMM is trained to perform the tasks.

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F. The Contractor shall mail current copies of the following documentation to 220 S. Wolfe Ave, Edwards AFB, CA 93524, Attn: Qual-Eval Superintendent, at least four weeks prior to arrival at EAFB, but no earlier than contract award for their 412 OSS Prior Permission Request (PPR) number.

DD Form 2400, Civil Aircraft Certificate of Insurance, three originals signed in blue ink.

DD Form 2401, Civil Aircraft Landing Permit, three originals signed in blue ink. Print the front side of the form only; Edwards Airfield Management will print the reverse.

DD Form 2402, Civil Aircraft Hold Harmless Agreement, three originals signed in blue ink.

G. The Contractor shall make aircraft available for a no-notice inspection throughout contract period of performance.

H. The Contractor shall supply their own means of fuel for aircraft transit to EAFB or designated first operating location.

I. Aircraft Data Package: Data to include the following:

Aircraft Data Package: Data to include the following: Weight and balance Maintenance logs FAA Airworthiness certificate.

Operating limitations (if applicable) Aircraft Registration Type Certificate Data Sheet (if applicable) FAA Form 8110-3s or 337s Design Change Certifications (if applicable)

1.19. Deliverables.

1.19.1. See Appendix 3.

1.19.2. Data. The government has unlimited rights to all deliverables of this contract.

1.19.3. Inspection. Deliverables will be inspected by the government within 7 days workdays of receipt. Progress meetings may be held as required.

1.19.4. Contractor’s adherence to all applicable regulations, publications, directives, instructions, and manuals is required in order to obtain and maintain a required Air Force issued military flight release (MFR) mandatory for operations under this PWS.

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SECTION II

2. Service Summary (SS)

2.1. General. The contractor service requirements are summarized into performance objectives (Service Summary Table) that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success but do not represent all contract performance requirements. All contract performance requirements in this PWS will be monitored.

2.2. Performance Evaluation. The performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the Contracting Officer shall take appropriate measures according to inspection of services clause in the contract, i.e., FAR 52.246-4, 52.246-5, or 52.212-4(a). Corrective Action Reports may categorize nonconformance as minor, major or critical IAW the following FAR 46.101 definitions.

“Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

“Major nonconformance” means a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

“Critical nonconformance” means a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission.

Service Summary Table

Flight Instruction

Item # Performance

Objective

PWS

Section Performance Threshold

Rating Criteria Based on Findings per Base or Option Year Period of Performance before Re-performance, unless otherwise noted

In-flight instruction on

STUDENT

missions.

1.6 1.12

Of all student missions flown, no more than two

(2) missions reported as “non-effective” due to instructor performance.

Exceptional: Of all student missions flown, zero (0) reported as "non-effective" due to instructor performance.

Very Good: Of all student missions flown, no more than one (1) mission reported as "non- effective" due to instructor performance.

Satisfactory: Of all student missions flown, no more than two (2) missions reported as "non- effective" due to instructor performance.

Marginal: Of all student missions flown, no more than three (3) missions reported as "non-effective" due to instructor performance.

Unsatisfactory: Of all student missions flown, four (4) or more missions reported as "non-effective" due to instructor performance.

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In-flight instruction on STAFF missions.

1.6

Of all staff missions flown, zero (0) missions reported as “non-effective” due to instructor performance.

Satisfactory: Of all staff missions flown, zero (0) reported as "non-effective" due to instructor performance.

Unsatisfactory: Of all staff missions flown, one (1) or more missions reported as "non-effective" due to instructor performance.

In-class instruction (ground school, pre-flight brief, post-flight brief)

1.10 1.11 1.13

Of all in-class instructions, no more than two (2) events reported as "non-effective" due to instructor performance.

Exceptional: Of all in-class instructions, zero (0) reported as "non-effective" due to instructor performance.

Very Good: Of all in-class instructions, no more than one (1) mission reported as "non- effective" due to instructor performance.

Satisfactory: Of all in-class instructions, no more than two (2) missions reported as "non- effective" due to instructor performance.

Marginal: Of all in-class instructions, no more than three (3) missions reported as "non-effective" due to instructor performance.

Unsatisfactory: Of all in-class instructions, four (4) or more missions reported as "non-effective" due to instructor performance.

Aircraft and Crew Availability

Item # Performance

Objective

PWS

Section Performance Threshold Rating Criteria

Mission-ready aircraft.

1.9 1.18

Aircraft available and effective for 100% of scheduled student missions.

Exceptional: Aircraft available and effective for 100% of scheduled student and staff missions.

Very Good: Aircraft available and effective for 100% of scheduled student missions, 50% of scheduled staff missions.

Satisfactory: Aircraft available and effective for 100% of scheduled student missions Marginal: Aircraft unavailable or mission non-effective for scheduled student missions up to 10% or up to two (2) missions. (whichever is less) Unsatisfactory: Aircraft unavailable or mission non-effective due to maintenance for more than 10% or more than two (2) missions. (whichever is less)

Mission-ready aircrew.

(pilot and ground crew)

1.9

Aircrew and ground crew available for 100% of scheduled student missions

Exceptional: Aircrew and ground crew available for 100% of scheduled student and staff missions.

Very Good: Aircrew and ground crew available for 100% of scheduled student missions, 50% of scheduled staff missions.

Satisfactory: Aircrew and ground crew available for 100% of scheduled student missions.

Marginal: Aircrew and/or ground crew unavailable for scheduled student missions up to 10% or up to two (2) missions. (whichever is less) Unsatisfactory: Aircrew and/or ground crew unavailable for scheduled student missions for more than 10% or more than two (2) missions (whichever is less).

Qualified instructor pilot(s)

1.17

Contractor provides qualified instructor pilot(s) for all scheduled missions/sorties.

Satisfactory: Contractor provides qualified instructor pilot(s) for all scheduled missions/sorties Unsatisfactory: Contractor unable to provide qualified instructor pilot(s) for all scheduled missions/sorties.

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Regulatory

Item# Performance Objective

PWS

Section

Performance Threshold Rating Criteria

Federal, DoD, USAF, and

TW

regulations, policies, and instructions.

1.6.4 1.6.8 1.6.9 1.8

Contractor shall adhere to all relevant Federal, DoD, USAF, and TW regulations, policies, and instructions.

Satisfactory: Contractor adheres to all mandatory relevant Federal, DoD, USAF, and TW regulations, policies, and instructions Unsatisfactory: Contractor fails to meet all mandatory Federal, DoD, USAF, and TW regulations, policies, and instructions.

Management

Item# Performance Objective

PWS

Section

Performance Threshold Rating Criteria

Maintain workforce and key personnel.

1.10.3 1.11.1 1.11.2

Contractor has no more than two (2) validated customer complaints per Base or Option Year Period of Performance.

Satisfactory: Contractor has no more than two (2) validated customer complaints per year of performance.

Unsatisfactory: Contractor has more than two (2) validated customer complaints per year of performance.

2.3. Government Quality Assurance. The government shall inspect and evaluate the contractors’ performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule, or modified version thereof, to record validation results.

Results of the validation then becomes the official Air Force record of the contractor’s performance.

Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of this contract.

2.3.1. The government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality assurance inspections if performance dictates.

2.3.2. When an observation indicates defective contractor performance, the COR will require the contractor’s Contract Manager or representative at the site to initial the observation. The formal process is, when a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) for issuance to the contactor. The contractor shall respond to the CAR IAW instructions provided and in the CAR. While the formal process of this paragraph to address unacceptable contractor performance is always available, the Government reserves the right to initiate a less formal process involving the contractor, the COR and the CO meeting together at no additional cost to the Government regarding unacceptable contractor performance.

2.4. Performance Assessment.

2.4.1. Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s services. Periodic surveillance will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

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2.4.2. Customer Complaints. The COR will receive and investigate all complaints. The COR will be responsible for validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be reperformed, if possible, within 3 business days of notification at no additional cost to the Government IAW the inspection clause of the contract and the direction of the Contracting Officer.

2.4.3. Review of Audits. COR reviews the results of the contractor’s accepted quality management system audits and related quality metrics.

2.4.4. 100 Percent Inspection. This method requires the COR to do 100 percent inspection on all task performed. Appropriate for tasks that occur infrequently. Usually only deals with Safety and/or Security, unless mandated by an Air Force Instruction (AFI) or industry standard.

Quarterly Progress Meetings. The CO, Government’s Program Manager (PM), Services Acquisition Lead (SAL), COR, other government personnel as appropriate, and the contractor shall meet quarterly (or as necessary) to discuss the contractor’s performance.

The following issues, at a minimum, shall be discussed:

- Opportunities to improve the contract

- Any modifications required of the contract

- Unsatisfactory inspections

- Valid customer complaints against each performance objective observed

- Steps taken by the contractor to prevent occurrences in the future

The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.5.1. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification within 5 working days to the CO identifying areas of non-concurrence for resolution.

2.6. Contracting Officer Representative (COR). CORs are representatives of the CO and will participate in the administration of this contract. After award of the contract, the contractor will be provided a letter identifying the COR and setting forth their duties and authorities. The COR is not authorized to change any of the terms and conditions of the contract/task order.

2.6.1. Acquisition Team Meetings. The contractor’s Contact Manager (CM) with the CO, Contract Administrator (CA), COR, and other government personnel constitute an acquisition team [See FAR 1.102 (c)] and shall meet on a regular basis. The Acquisition Team will establish how often meetings are needed based on contract complexity. As a subset of the Acquisition Team, Government members of the Acquisition Team are often referred to as the Multi-Functional Team (MFT) and may meet as determined by the MFT.

The contractor may request a meeting with the CO when the contractor believes such a meeting is necessary.

If the CO or CA deems necessary, written minutes of any such meetings shall be recorded by the CA in the contract file and signed by the PM and the CO or CA. If the contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the CO within 10 calendar days following receipt of the minutes.

2.7. Contractor’s Performance. The government assesses a contractor’s performance on an on-going basis, both positive and negative, and provides a record on a given contract during a specified period of time.

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2.7.1. Past Performance Information (PPI). PPI can be provided to other government agencies, as requested.

2.7.2. Contractor Performance Assessment Report (CPARS). Depending on the estimated value of the contract, formal assessment and reporting of contractor performance is required and is documented using the CPARS system. An assessment usually provided on an annual basis is sent to the contractor’s representative for their comment. The contractor will have up to 60 days to review and comment on the assessment.

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SECTION III

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Services (Base Support). While operating at/from a government facility (Edwards ABF), the government will provide:

Custodial Service. The Government shall provide custodial services for restroom facilities in base facilities IAW the current base custodial contract. All inquiries regarding scheduling and level of custodial services will be directed to the PM and/or CO.

Emergency Medical Services. Edwards AFB will provide emergency medical services for Contractor personnel in performance of services under this contract base IAW AFI 41-115, Chapter 1. The Contractor shall reimburse the Government for treatment provided at the current reimbursement rate for non-authorized user IAW Air Force Handbook 41-114, para 42. Contractor employees shall provide to the 412th Medical Group, the name of a physician and/or hospital to which injured personnel can be transferred for further treatment and care after receiving initial emergency treatment on base. All mishaps will be promptly reported to the base safety office through the COR.

Postal/Installation Distribution. The Base Information Transfer System is available for official government mail, messages and information pickup distribution point at USAF TPS.

Refuse Collection. The Government will provide refuse collection services. Contractor employees shall take refuse to the nearest dumpster on a regular basis. Contractor employees shall comply with all installation recycling programs, refuse volume reduction programs and hazardous waste collection policies IAW base policies.

Security Police and Fire Protection. Emergency Phone number for Security Forces Squadron and Fire Protection from a landline is 911. Command post number is 661-277-3040.

Telephone and Internet Service. The Government will provide local and DSN telephone services FOR OFFICIAL USE ONLY at no cost to the Contractor. Commercial long-distance calls shall be made at the Contractor’s expense. The USAF TPS Wi-Fi will be provided to the Contractor.

Utilities. The Government will provide all electricity, water, and sewage at no additional cost to the Contractor. The Contractor shall instruct employees in utilities conservation practices. Contractor employees shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish requirements under this PWS.

Crash/Recovery: In the event of an aircraft-related incident at Edwards AFB, immediate emergencies service will be provided. A contractor-provided Mishap Response Checklist will be executed as required. If specialized support equipment is needed for recovery, such as heavy lift cranes and flatbed trucks, may be provided by the Government, if available. However, the contractor will have the overall responsibility of providing, at no cost to the Government, specialized support equipment for aircraft recovery.

Hangar Space: Aircraft storage areas/hangars, including ramp space, may be provided upon request.

Alternate solutions must be provided by the Contractor if hangar space/ramp is not available at Edwards AFB during the performance of this contract.

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Technical Support: The Government will provide technical support, such as telemetry frequencies and Aircraft Ground Equipment (AGE), as mutually agreed upon by the CO, COR, PM, and contractor.

Petroleum, Oil, Lubricants (POL): POL and other consumables may be provided by the Government, as mutually agreed upon by the CO, COR, PM, and contractor, during the performance of this contract.

Aircraft Fuel. The Government will provide all fuel needed during the performance of this contract at no cost to the Contractor, except for fuel required for the ferry flight to EAFB. Additionally, the Government will provide a full load of fuel upon performance completion at EAFB.

Towing Aircraft. At times, the Government may be required to conduct appropriate towing procedures pertaining to the type of aircraft the Contractor provides. The Contractor shall provide a tow bar as well as any training requirements/equipment for the movement of the aircraft.

Employee Training. Government furnished training can be provided for the following: flightline driving and towing operations.

Ground Maintenance. The government shall provide grounds maintenance unless otherwise noted in the

PWS.

Insect and Rodent Control. The government will provide insect and rodent control services. Services will be furnished upon request to the facility manager.

3.2 Government Facilities. The government will provide classrooms for flight briefings and instruction.

See Appendix 4. Temporary storage of Contractor-owned aircraft support equipment may be provided with pre-coordination with the COR/PM and on a space available basis.

3.3 Government Furnished Property (GFP). The government will provide computer access for Center Ops On-Line (COOL) login and public internet access. No other GFP will be provided to the contractor.

3.4 Contractor Furnished Property and Services. Except for those items or services specifically stated to be government-furnished in Section III and any appendixes, the contractor shall furnish everything required to perform this contract in accordance with all terms. The following mentioned requirements are not all inclusive of the contractor furnished items and services required in the performance of this contract.

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SECTION IV

4. GENERAL INFORMATION

4.1. Hours of Operation. The contractor shall perform the services required under this contract during the following hours: 0600 – 2000 hrs Monday thru Friday except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. On rare occasions, contractor will be required to work on weekends and Federal holidays. The government will notify the contractor within 24 hours of such occurrence.

4.1.1. Recognized Federal Holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day Independence Day

*If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

4.2. Contract Personnel.

4.2.1. Contract Manager (CM). The contractor shall provide a contract manager and alternate(s) who are knowledgeable of contracted tasks. The contractor shall submit the name, address, telephone number and a resume of the CM to the CO within 2 days of contract start date. The list shall be kept current throughout the life of the contract. The CM or alternate(s) shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM or alternate(s) shall be available within reasonable amount of time to meet on the installation with government personnel designated by the CO to discuss problem areas. The CM and alternate(s) shall be able to read, write, and speak English. The CM shall be able to effectively communicate with contractor employees.

4.2.2. Personnel Roster. The contractor may be required to provide a personnel roster consisting of names and other pertinent personnel data to the requiring activity for the purposes of 100% accountability real-world and exercise situations. The personnel roster shall be updated as individuals are removed and added.

4.2.3. Contractor Employees.

Certifications. Contractor employees shall have current and valid professional certifications and licenses required to perform the work in this PWS, prior to contract award. All certification and licensing requirements by Federal, State, and local agencies shall be complied with at the contractor's expense.

Contractor Qualifications. The contractor shall utilize employees possessing adequate training, skills, and knowledge to perform the requirements of this contract.

Employee Training. The contractor shall give all training required to meet requirements of the PWS unless otherwise specified within the PWS or as otherwise approved by the CO. The contractor shall maintain training and experience records for each employee during the period of this contract that reflect sufficient

Page - 18 - of 33 personnel are qualified to accomplish all tasks required by this contract. Provide status of employee training upon the government’s request.

English Language. Employees who deal directly with customers will be required to communicate clearly and concisely with the customers in English. This requirement is strictly for the purpose of efficiently performing the contract tasks.

4.2.4. Use of Government Employees. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. In addition, the contractor shall not employ any person who is an employee of the Department of the Defense if such employment would be contrary to the policies contained in AFI 64-106, Chapter 1, Industrial Labor Relations Activities.

4.2.5. Employment of Spouses/Dependents. The contractor shall not employ any person who is a spouse or dependent child of a Department of Defense employee (either military or civilian) when such employee would be placed in a conflict of interest or appearance of a conflict of interest by virtue of such employment.

4.2.6. Off-duty Military Personnel. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment.

Military Reservists and National Guard members may be subject to reorder to active duty. The abrupt absence of these personnel could adversely affect the contractor's ability to perform. However, their absence at any time shall not constitute an excuse for nonperformance under this contract.

4.2.7. Identification of Contractor Employees. All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Part 9.5. Any potential instance of OCI must be reported to the CO immediately.

Personal Conflict of Interest (PCI). The term "PCI" means that a contractor employee assigned to the contract has interests which (i) may diminish his/her capacity to give impartial, technically sound, objective assistance and advice in performing this contract, (ii) may otherwise result in a biased work product under this contract, or (iii) may result in an unfair competitive advantage. Any potential instance of PCI must be reported to the CO immediately.

Privately Owned Vehicles. Each contractor employee driving a privately owned vehicle on the installation must carry minimum liability insurance as required by the state. Contractor employees shall adhere to all posted speed limits and shall not use hand-held cellular telephones while driving on the installation for phone calls or texting. Use of seatbelts is mandatory. Any contractor employee cited for driving under the influence will have their driving privileges immediately revoked for a period to be determined.

4.3. Continuation of Essential DoD Contractor Services During Crisis. In accordance with DoDI

1100.22 “Policy and Procedures for Determining Workforce Mix”, DFARS 237.76, and the Air Force

Page - 19 - of 33 implementation thereof, unless otherwise directed by the CO or COR, it is determined that the services as identified in this PWS ARE NOT essential for performance during a crisis.

4.4. Conservation of Utilities. The contractor shall instruct employees in utilities conservation practices.

The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

4.5. Environmental Protection. The Contractor shall comply with all applicable Federal, state, and local laws, regulations and standards, including Air Force and installation policies, directives and instructions, that are or may become applicable to the Contractor’s activities in performance of this contract.

4.5.1. Environmental Minimization Measures (Checklist). The Contractor shall comply with the most current Environmental Minimization Measures Checklist pertaining to this PWS (see attachment). During the course of the work, the Contractor shall have a quality control and oversight procedure to ensure the requirements of the environmental checklist are met and documented.

4.5…