Net App Question and Answer v3.pdf
PDF 60 KB Posted
- Attached to
- FY24 NetApp Warranty Federal contract opportunity
- Solicitation number
- FA930024Q6005
About this file
This document is a set of questions and answers related to a federal contract opportunity for upgrading NetApp storage controllers. The key details are:
The government is looking to upgrade their existing FAS8200 storage controllers to FAS8700 models, as the current equipment is reaching end-of-service. The upgrade will require the installation of new hardware as well as software integration support. The government needs configuration details and current software revisions for the existing systems. The upgrade will be performed both onsite and with remote phone support, with a requirement for 24/7 availability and 4-hour onsite response.
The related federal contract opportunity is Solicitation Number FA930024Q6005 for FY24 NetApp Warranty support. This includes subscription plans, parts delivery, support management, secure onsite support, and warranty extensions for the existing NetApp equipment, as well as the FAS8700 controller upgrade. The solicitation is being issued by the Department of the Air Force Materiel Command Test Center.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Net App Question and Answer v2.pdf | ||
| Net App Question and Answer.pdf | ||
| Synopsis-Solicitation FY24 NetApp Warranty.pdf | ||
| single_source_justification NetApp Final_Redacted.pdf |
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Text version
Question and Answer
Q: FAS8700 CONTROLLER UPGRADE. Is there any other information on this?
A: We're looking to upgrade our existing NetApps storage controllers as the existing equipment is going End-Of-Service. We have two controller chassis, and that model is what we'd like to upgrade to.
Q: Would you need to install the hardware requested and perform any software integration or only need a pair of controllers for the Upgrade portion of the project to Upgrade from a FAS8200 to a
FAS8700.
A: We will need to include support for installation of equipment and assist with software integration added to the service contract.
Yes, we will need an update from FAS8200 to a FAS8700
Q: We need systems configuration info and current software revisions of the systems that need the upgrades.
A: The configuration file has not changed. They remain the same from years ago and new configurations can be provided once the contract is awarded.
Q: Do we need to come onsite to do the upgrade, or do you just need phone support to do the upgrade?
A: Line item 0012 provides the onsite support 7 days a week 24 hours a day, either by phone or onsite with a minimal of support being able to assist physically within 4 hours of notification for assistance. So, yes onsite to upgrade equipment as well as a yes to provide phone support for listed equipment.
File details come from the government source that posted it. Updated .