Attch_1_-_Little_Rock_CSA_PWS_V1_Dated_17_May_2018.docx

PWS – 17 May 2018 Version 1.0 Little Rock AFB, AR

PERFORMANCE WORK STATEMENT (PWS)

Communication Service Authorization (CSA)

Little Rock AFB, AR

DATE: 17 May 2018

VERSION: 1.0

2.3. Grade of Service………………………………………………………………………..8

4.3. Installation and Cutover………………………………………………………………...9

4.4. Safety, Health and Fire Protection Requirements……………………………..…..10

APPENDIX 2 - DEFINITIONS & ACRONYMS……………………………………………..19

1. INTRODUCTION

1.1. Objective

This requirement will provide essential local area Telecommunication Services (TS) and features supporting Little Rock AFB. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. Support shall be provided to the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

Historically, the 38th Contracting Squadron (38 CONS) acquired local TS (also known as Communication Service Authorization) on behalf of its customer sites using a Government-driven Statement of Work (SOW), which limited the contractor to providing services using legacy systems and equipment. Local TS does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing CSA processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

2.1. OUTAGES

2.1.1. Scheduled Outage

The Contractor shall notify the Government POC of any scheduled outage that will affect any TS. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, Government upon Government user work schedules. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

2.1.2. Unscheduled Outages

If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Communications Focal Point (CFP) and Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the CFP and Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures

The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

2.1.4. Outage Priority, Restoration of Service, and Maintenance The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as high to medium to low if the outage significantly affects the mission of the Government.

2.1.4.1. High Priority Outage

2.1.4.1.1. A high priority outage is normally a sudden and widespread disaster stemming from the result of a man-made or natural disaster in which property, equipment, and site infrastructure are completely destroyed. The Contractor shall respond onsite to the outage NLT one hour of receipt of notification by the CFP or Government POC and advise the CFP and Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the CFP or Government POC with updates NLT every four-hours on the status of restoration actions.

2.1.4.1.2. The following defines a high priority outage:

• Loss or degradation to any single or multiple Session Initiation Protocol (SIP) trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. Multiprotocol Label Switching (MPLS) or equivalent) regardless of location, that result in the following conditions:

· Complete loss of SIP trunking capability to the Government facility regardless of the source location of the outage

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) falls below 25% of system capacity

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Dropped Call Rate (DCR) exceeds 50% of system capacity

· Loss of greater than 75% of total call handling capability of any legacy analog communications system

2.1.4.2. Medium Priority Outage

2.1.4.2.1. A medium priority outage may be a sudden or widespread disaster stemming from the result of a man-made or natural disaster, which disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site to the outage NLT 24-hours after receiving notification by the Government POC.

2.1.4.2.2. The following defines a medium priority outage:

• Loss or degradation to any single or multiple SIP trunk(s), to include supporting systems infrastructure(Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR falls below 75% of system capacity

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the DCR is greater than 5% but less than 50% of system capacity

· Loss of greater than 25% but less than 75% of total call handling capability of any legacy analog communications system

2.1.4.3. Low Priority Outage

2.1.4.3.1. A low priority outage minimally disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site NLT five working days of notification by the Government POC. All future references to days shall indicate working days unless otherwise noted.

2.1.4.3.2. The following defines a Low Priority Outage:

• Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems infrastructure(Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR) falls below 90% of system capacity

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the DCR exceeds greater than 1% but less than 10% of system capacity

· Loss of greater than 1% but less than 25% of total call handling capability of any legacy analog communications system.

2.2. Services Summary (SS)

Performance Element Number Performance Objective

2.2.1. Inspection

The service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.3. Grade of Service

Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT FURNISHED EQUIPMENT AND SERVICES

3.1. The Contractor shall be responsible for safeguarding all Government equipment provided for its use. The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government furnished facilities and material contained therein.

3.2. The Government will provide two (2) standard 8’ x 19” equipment racks and one (1) additional area of reserved rack space for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. The Government will also provide one (1) complete column of vertical main frame area to accommodate up to a 1,000 pair copper cable. No wall space is required to support this requirement.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall be possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government. The Contractor shall not provide 10-10 dial around for this requirement.

4.3. Installation and Cutover

In the event that the award is made to the incumbent contractor, no installation/cutover plans are required and this PWS section shall not apply.

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall develop an installation and cutover plan for submittal to the Government with their technical proposal. This plan shall include installation of the initial required services for cutover of local CSA requirements, along with the recommended time frame to complete the cutover process. The Contractor shall coordinate deviations from the proposed installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the incumbent’s equipment is no longer needed and may be removed by the incumbent. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the contractor.

4.3.1. Installation Plan. The Installation Plan shall contain, at a minimum, the following site specific information:

d. Installation schedule.

4.3.2. Cutover Plan

The Cutover Plan shall, at a minimum, contain the following site specific information:

4.4. Safety, Health and Fire Protection Requirements

PWS - 17 May 2018 Version 1.0

This PWS requires no special safety precautions outside of OSHA standard safety requirements.

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government line of local commercial communications services for Little Rock AFB, AR at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here and in the Pricing Schedule.

The Government telephone switching system is identified as a Nortel MSL 100 with the SD09 software version, and where the switching system is located in Building 335 Chief Williams Drive.

Cutover for this site is: 180 days. A cutover plan shall be submitted to the Government with their proposal and a final plan shall be provided NLT five days after contract award.

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.2. Direct-Inward-Dialing (DID) Directory Numbers.

5.3. Exchange and Access Lines.

5.3.1. Commercial Subscriber Lines.

The number of Commercial Subscriber Lines (CSL) is: 4.

Optional Features

End Demarcation Location

Little Rock AFB, AR 72099

19 CES

Golf Course Pedestal No Address / No Zip

Little Rock AFB, AR 72099

19 CES

Golf Course Pedestal No Address / No Zip

(501) 987-0397

Little Rock AFB, AR 72099

19 CS

335 Chief Williams Dr.

Little Rock AFB, AR 72099

Little Rock AFB, AR 72099

19 CS

335 Chief Williams Dr.

Little Rock AFB, AR 72099

5.3.2. Hot Lines. N/A

5.4. Local Exchange and Access Trunks. N/A

5.4.1. Local Exchange Access Analog Trunks. N/A

5.4.2. Local Exchange Access Digital Trunks.

Supervision, Addressing, Start OG Channel Signaling:

Supervision, Addressing, Start

C2W3

10, Loop, E&M, DTMF, WS

Bldg. 1100 Cannon Dr.

5.4.3. Local Exchange Digital (ISDN Primary Rate Interface (PRI)) Trunks.

B-Channel Quantity & Signaling:

(PRI Q.931)

OG

B-Channel Quantity & Signaling:

(PRI Q.931)

2 Way Channel B-Channel Quantity & Signaling

(PRI Q.931):

Qty.

Demarcation

PRI #1

00/IPXX/104768/CTCA

Little Rock AFB, AR 72099

PRI #2

00/IPXX/104769/CTCA

Little Rock AFB, AR 72099

PRI #3

00/IPXX/104770/CTCA

Little Rock AFB, AR 72099

PRI #4

00/IPXX/104771/CTCA

All PRI signaling is as follows:

5.5. Foreign Exchange (FX) Lines/Trunks. N/A

5.5.1. Analog FX Line/Trunks. N/A

5.5.2. Foreign Exchange Digital Trunks. N/A

5.6. Transport Channels.

501-987-1011

01.OSNA.010257.GT AR

Voice, 2-wire, 2- way

501-987-1022

01.TXNA.010295.GT AR

Voice, 2-wire, 2- way

501-987-1014

01.OSNA.010261.GT AR

Voice, 2- Wire, 2- way

501-987-1015

01.OSNA.010262.GT AR

Voice, 2- Wire, 2- way

501-987-1016

01.OSNA.010263.GT AR

Voice, 2- Wire, 2- way

501-987-1017

01.OSNA.010264.GT AR

Voice, 2- Wire, 2- way

501-987-1018

01.OSNA.010265.GT AR

Voice, 2- Wire, 2- way

501-987-1019

01.OSNA.010266.GT AR

Voice, 2- Wire, 2- way

501-987-1020

01.OSNA.010267.GT AR

Voice, 2- Wire, 2- way

DORM

AR

72099

DORM

AR

72099

DORM

AR

72099

5.7. Data Point-to-Point Circuits. N/A

5.8. Circuit Extension. N/A

5.9. Public Listings. N/A

5.10. Diversity/Diverse Routing. N/A

5.11. E911 Compatibility

All calls made to 911 from the 501-987-NNX are routed to the Little Rock AFB, AR Fire Department (FD), and the FD reroutes calls that need to go to Little Rock AFB, AR Security Forces.

5.12. Special Services

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

***NOTE*** - In Diagram 2, Utilizing a SIP configuration, the vendor controlled CPE (Customer Premise Equipment) shall be vendor provided, if available. The EBC (Edge Boundary Controller) shall be Government provided, if available. Provide the requested diagram and legend using these formats or a similar format. Submission of a generic diagram may be determined technically unacceptable.

Diagram 1

EXAMPLE OF TRADITIONAL VENDOR PROVIDED

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange Carrier (CLEC) Dial Central Office (DCO) 14980 Telephone

# of PRIs and DIDs # of BRI and CSL Off Premise

Voice Grade Hotline

# of PRIs and DIDs # of BRI and CSL

Remote Switch/PBX Off Govt Quarters 1256 Apple

Main Site DCO 1234 AF Road, Any Base, USA

GOVT SWITCH

GOVT MDF

Police Dept Pump House 2 -Wired Alarm

Outside Local LATA

Medical Facility Foreign Exchange Trunk 4 -Wired Data Foreign City DCO 583 Claire Blvd

Diagram 2

EXAMPLE OF SIP VENDOR PROVIDED

VENDOR/LEC/ILEC

NETWORK

PRIMultifunction Edge Router

LEC Provided BRILegacy Services & Equipment Edge Boundary Controller (if available)

Govt Provided

PWS - 17 May 2018 Version 1.0

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A Definitions

http://gets.ncs.gov/

TABLE B ACRONYMS: